Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
467
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Great Service”

Written on: 05/11/2015 by Cashtill (1 review written)

Saw some sun glasses in a store, emailed Pretavoir with the product code. They came back to me with a saving of £90 for the same ones. Great staff, very friendly and very helpful with lots of communication both via the phone and email. Next day delivery with the promise that if they weren't exactly what I was looking for I could just return them. Highly recommend… Read Full Review

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“Stock issues ”

Written on: 30/10/2015 by Juliagossphillips (1 review written)

I was pleased to learn that this website had some Chanel sunglasses in stock, in particular the smaller size that I wanted. I completed the order on line and in super fast time the customer services person rang to take my payment. ( Chanel eyewear has to be paid for over the phone...) Brilliant, I could look forward to receiving the sunglasses the next day as I paid extra for delivery. 6 hours later, and assumedly some time after the order should have been dispatched I received a phone call… Read Full Review

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Pretavoir's Response to Juliagossphillips's Review

Written on: 02/11/2015

Please accept our sincere apologies for this stock error. We carry out regular stock checks and such errors are rare and frustrating for all involve. Please be reassured that your refund has been processed and should be back in your account within 48 hours.

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“Wonderful Customer Service”

Written on: 29/10/2015 by Jdiament (1 review written)

I rarely write reviews, but I have to say the customer service was outstanding! They responded very quickly to every email I sent. Worked with me throughout the entire order- above and beyond. Would definitely order from them again!… Read Full Review

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Pretavoir's Response to Jdiament's Review

Written on: 02/11/2015

Many Thanks for your review, much appreciated.

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“Great customer service”

Written on: 29/10/2015 by Deshawn115 (1 review written)

I had an issue with a pair of spectacles and it was resolved swiftly and hassle free. It's refreshing to come across a company that is not merely interested in the sale but also in maintaining high standards of customer service… Read Full Review

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“The Best Company Ever!”

Written on: 22/10/2015 by kmccoy01 (1 review written)

I am so glad that I stumbled across Pretavoir's website! It is very easy to search their stock and place an order. I am in love with Chanel Sunglasses and I was able to purchase a pair that I had been wishing for, for awhile. I live in the US and my sunglasses were received in less than 14 days. The customer service rep. was kind, knowledgable, and very prompt in placing my order. The pricing is absolutely wonderful! I will continue to buy all my sunglasses from Pretavoir and I will definetly… Read Full Review

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“VERY EFFICIENT SERVICE”

Written on: 20/08/2015 by 251Edmondson (1 review written)

Immediate contact with client service, quick delivery. Perfect service. Competitive prices. I would recommend shopping with Pretavoir to everybody… Read Full Review

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“Excellent service”

Written on: 19/08/2015 by saltedcaramel (1 review written)

I was looking for a new pair of eyeglasses and after a quick web search, Pretavoir stood out as one of only few authentic online resellers. I was ordering from the UK and my frames arrived within 2 days. Unfortunately they did not fit me and Pretavoir was very efficient in sending me a returns label (free of charge for the first order) and processing my refund. Overall, excellent customer service! I will not hesitate to order again from them… Read Full Review

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“Frustrating experience”

Written on: 19/08/2015 by 189Monahan (1 review written)

After reading all those wonderful reviews and having bad experience with Italian sunglasses dealer, I decided to order Fendi Iridia Sunglasses from Pretavoir. Their price was not cheap(GBP 209) and after price matching with other web sites, the customer service informed me that price matching was possible only with British authorised dealers and confirmed availability of my desired item. Pretavoir price was higher but again because of pleasant customer service I decided to give it a try. After… Read Full Review

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Pretavoir's Comment

Written on: 19/08/2015

Hi Oxana,

We're sorry your experience with us wasn't what you were hoping for. Stock discrepancies are unusual for us, as unlike many online eyewear shops, we do try keep an accurate stock and only offer for sale frames we have available.

Mistakes can happen, however, and we have since done a stock take on the Fendi brand to try and prevent issues like this occurring again. Upon not having the item available, all we can do is offer an alternative, or a full refund, which is what we did in this case.

The money lost via the exchange rate was taken by your bank, not us - we have refunded the full amount to your card. As a gesture of goodwill, we're will to refund the 16GBP that your bank has taken, and offer a 1/3 off these sunglasses when they do come back into stock.

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“Reliable, Authentic, Great Service and Price, ”

Written on: 17/08/2015 by Jordanxj1945 (1 review written)

I ordered a pair of Chanel Sunglasses. I tried them on at Nordstrom's and I got the style number. Pret's price was $100.00 less and no tax or delivery fee. When I did not get a tracking number right away I called and a very sweet young woman answered the phone and said they were ordering my color from the manufacturer. I then asked for a different color and they said they would send the different color out by Fed Ex. it turned out the color I wanted came in that afternoon and they were sent on… Read Full Review

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“Totally satisfied”

Written on: 17/08/2015 by Polie (1 review written)

I ordered my new Chanel sunglasses on Friday. My call was taken by a very helpful and efficient lady who checked stock and said I would receive my glasses the next day, which I did. I love the glasses I chose and the service couldn't have been better. I would definitely recommend to my friends and will use pretavoir again… Read Full Review

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“Great Service”

Written on: 16/08/2015

Great glasses arrived very quickly best experience ordering and very helpful staff...would recommend to others, first time buying on line glasses… Read Full Review

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“Rayburn sunglasses ”

Written on: 08/08/2015 by MacGregor183 (1 review written)

Brilliant personal service with wonderful full-up. Always kept informed and delivery as promised. The product was exactly as advertised and of superb quality. I have no hesitation in recommending Pretavoir… Read Full Review

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“Fantastic customer service ”

Written on: 29/07/2015 by Donna76 (1 review written)

Ordered Tiffany and co prescription glasses arrived today and they are amazing, I have had the best experience with this company and will no longer go anywhere else for my glasse, I was kept up to date from start to finish with regards to my order, fantastic customer service, other websites should take note many thanks I will be recommending you to friends… Read Full Review

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“Fast delivery, amazing prices!”

Written on: 26/07/2015 by Chloer219 (1 review written)

I got my Tiffany sunglasses in 3 days! Amazing price! I am recommending to all my friend!… Read Full Review

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“Fantastic and fast service! My frames were shipped the...”

Written on: 26/07/2015

Fantastic and fast service! My frames were shipped the same day, arrived on time safely packed. Would highly recommend Pretavoir to anyone!… Read Full Review

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“Excellent shop, fast delivery!”

Written on: 20/07/2015 by vtopic (1 review written)

It was one of the few shops I've find specific Oliver Peoples glasses, I wanted some additional information which they sent me immediately. The glasses came within 5 days, and they looked the same as on the web site. I'll shop there again for sure, all the recommendations!… Read Full Review

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“I don't normally leave reviews but the website and...”

Written on: 16/07/2015

I don't normally leave reviews but the website and customer service I received from Pretavoir was so good I had to! I ordered some sunglasses at 4.30pm yesterday and they arrived an hour ago beautifully presented and packaged. I will only order sunglasses from Preavoir now and would highly recommend them to anyone… Read Full Review

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“Amazing Service”

Written on: 13/07/2015 by Joannahfletcher (1 review written)

Was searching everywhere to find the Christian Dior "So Real" sunglasses in rose gold and blue colour and could not find them anywhere!!! that was until I stumbled across them on the Pret A Voir website. I was a bit dubious at first of the authenticity but the website is of very good quality and I did my research first and came to the conclusion that this site was indeed genuine. I also spoke to member of staff first before placing my order online who was extremely helpful and friendly. I… Read Full Review

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“Excellent Service”

Written on: 09/07/2015 by michcrown (1 review written)

Ordered on Tuesday delivered on Wednesday fantastic service loved the frames came beautifully packaged would definitely use again and recommend and the price was good too. A very happy person… Read Full Review

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“Amazing Customer Service”

Written on: 03/07/2015 by skillsinfinita (1 review written)

Dear all, I am writing, because I am extremely happy with everything that pretavoir.co.uk has given me. Their customer service is more than outstanding, they are extremely correct and take care of every customer from the beggining of the purchase process right to the delivery with understanding and colaboration. The bonus? Prices... The prices are unbelievable, compared to all other dealers and stores, but is that affecting the quality? No... Not at all. 100 % genuine and in perfect… Read Full Review

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