Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
435
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“CRT”

Written on: 08/06/2011 by Char (1 review written)

I was informed immediately that my glasses were out of stock (although this maybe should have been stated on the web page). I was also asked if I was happy to wait for stock or cancel my order. I decided to wait and was told the end of June and to my delight the arrived 3 weeks early. Brilliant value, well packaged and great service. Thank you… Read Full Review

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“Outstanding customer service and value for money”

Written on: 02/06/2011

I bought some Ray-Bans last week. I had seen them on the highstreet and found them £50 cheaper on this site (the best value I could find). Delivery was free but they were with me the next working day, well packaged with a nice case and free screen cleaner. There was a slight fault with the glasses themselves so I emailed Pretavoir - they were really helpful and asked me to send them back for an exchange. The cost of the postage was refunded on to my card and the next day a brand new pair… Read Full Review

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“Great Service”

Written on: 27/05/2011

I had to wait a few weeks as what I wanted to order was not in stock. However I was well informed, offered alternatives, and the revised delivery date was met. Would have been happier (of course) if my glasses had arrived right away, but for a saving of over 100 Stirling from my local optometrist, it was well worth it! Highly recommended... if not for the savings, then the customer service (which despite being keyboard-to-keyboard, was better than the store down the road who ignored my until… Read Full Review

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“Excellent Service”

Written on: 27/05/2011

Very pleased with service. Items were on back order with the supplier for a couple of days but I was informed of this and kept up to date of my order status by the customer services department. As soon as the glasses were in stock I was sent them by special delivery at no cost. Will definitely use www.pretavoir.co.uk again in the future… Read Full Review

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“Very good customer service. ”

Written on: 01/11/2010 by kos2531 (1 review written)

Very good customer service.
Glasses were excellent and the delivery was so quick. I will definatly recommend to my friends and family… Read Full Review

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“Ordering was a simple process, and service was second...”

Written on: 24/05/2011

Ordering was a simple process, and service was second to none. I initially wanted a specific frame, but they did not have it, nor could they get it from the supplier. I was helped to choose something else, gave my prescription and relevant eye measurements and waited for my glasses to arrive. The product was exactly as ordered, and I look forward to buying from Pretavoir again!… Read Full Review

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“I contacted Pretavoir to see if they had Rayban 4122...”

Written on: 20/05/2011

I contacted Pretavoir to see if they had Rayban 4122 sunglasses in stock. I expected them to say no as everywhere else was sold out. Laura, the representative said that she would check with their Italian supplier and phone me the next day. Laura phoned me the very next day to inform me that she could order the glasses, I placed an order. Laura informed me that she would contact me again once they have received them from Italy.

Once they were received Laura phoned me and sent the glasses… Read Full Review

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“Excellent professional and efficient service, great...”

Written on: 20/05/2011

Excellent professional and efficient service, great communication. Took just a week to receive my sunglasses which arrived carefully wrapped in perfect condition. Would definitely use again and recommend to my friends. I even received a free i-cleen spray, fantastic!… Read Full Review

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“Received a fantastic service from Laura @ Pretavoir, I...”

Written on: 18/05/2011

Received a fantastic service from Laura @ Pretavoir, I requested a pair of Chanel sunglasses which were not on the website and they ordered them in specially for me and beat competitors price. Told they would take 10 days to order and received them within this time. Quick response to emails. Would highly recommend service, in fact I am going back for more!… Read Full Review

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“I ordered a pair of Ray Ban Aviator sunglasses (RB3025) ”

Written on: 13/05/2011

I ordered a pair of Ray Ban Aviator sunglasses (RB3025)

These were nearly £40.00 cheaper other webistes,although they took 7 working days to arrive i was always kept upto date with the order.

I would recommend Pret a Voir to anyone and would certainly buy from them again.

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“very helpful staff throughout order/delivery process....”

Written on: 12/05/2011

very helpful staff throughout order/delivery process. kept upto date with progress of order/delivery either via phone or e mail at all times. Glasses arrived day after being despatched. Great value for money too. Wlll definately use again… Read Full Review

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“Great product. Good service. Good price. ”

Written on: 06/05/2011

Great product. Good service. Good price.
Will recommend to others… Read Full Review

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“I ordered a pair of Maui Jim Ironwood shades. I spoke...”

Written on: 06/05/2011

I ordered a pair of Maui Jim Ironwood shades. I spoke to Laura (extremely helpful), who said it would take take two days to get them and then they would be shipped. I received them within 48 hrs from my order. Can you get better service than that?Also, they were over £41 cheaper than the High Street shops! Buy with confidence from Prtavoir. You know it makes sense… Read Full Review

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“Really pleased with the service I got. I was advised...”

Written on: 06/05/2011

Really pleased with the service I got. I was advised that the glasses I had chosen online were out of stock but would be ordered specially for me.
Really good communication by Laura @ Pretavoir, who kept me up to speed with the order.
Very competative prices.
I would easily recommend this Co to friends.

Many thanks… Read Full Review

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“I was looking for a specific model of RayBan...”

Written on: 21/04/2011

I was looking for a specific model of RayBan sunglasses and had trouble finding a reliable retailer (none of actual shops had this model anymore so I looked online) who was still selling this model as it seemed that RayBan had actually finished producing them. When I found them on Pretavoir, I couldn't really believe it as they were almost as cheap as in the States, had free recorded delivery and a no-hassle return if necessary. Having read the all positive reviews it was hard to believe this… Read Full Review

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“I was very dubious about purchasing glasses online but...”

Written on: 21/04/2011

I was very dubious about purchasing glasses online but having been quoted double the price for the same product on the high street I thought it would be worth a try and I am so pleased that I did the whole process was so easy and quick and my glasses are wonderful… Read Full Review

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“simply amazing, Judi was so helpful and i would def...”

Written on: 21/04/2011

simply amazing, Judi was so helpful and i would def recommend pret a voir. thank you so much… Read Full Review

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“Slick, professional and easy to navigate website....”

Written on: 20/04/2011

Slick, professional and easy to navigate website. Ordered 2 pairs of Ray Ban sunglasses which were not in stock at the time of placing the order. Immediate communication to say this was the case and to expect an additional 5 days onto the delivery time. As advised, both pairs of glasses arrived within the time stipulated, beautifully packaged!

Outstanding service, communication and price; I will be using Pret a Voir for my presription reading glasses in the near future without hesitation. Highly… Read Full Review

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“Reliable online retailer, quick delivery and good...”

Written on: 18/04/2011

Reliable online retailer, quick delivery and good customer service. Will recommend to friends… Read Full Review

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“Well pleased, reasonably priced and delivered very...”

Written on: 13/04/2011

Well pleased, reasonably priced and delivered very quickly… Read Full Review

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