Reviews for Hastings Direct Car Insurance Reviews

bob platt's review has yet to be rated - Be the first!
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Hastings Direct Car Insurance - Claim service very bad accident happened on Saturday and as I write this on Wednesday evening my car still sits in a recovery yard and has not even reached a repair shop despite the fact I was informed that this would be dealt with first thing Monday morning

Guest's review has yet to be rated - Be the first!
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Very poor customer service, they never contacted me or updated me on my claim. I am in the process of dealing with the very low offer made on my car...

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This company are ok if you don't need to make a claim, but by my experience with them when you do need to they aren't very helpful and their communication skills need working on!!!
I wouldn't recommend them.

gp78's review has yet to be rated - Be the first!
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I have nothing but good things to say about Hastings Direct. In all of my dealings with them i have found there staff to be very professional. I found that my claim was dealt with in a swift and efficient way. I wouldn't hesitate in recommending Hastings to any of my family and friends and I will co ...

billythekid631's review has yet to be rated - Be the first!
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No wonder they're the cheapest car insurance provider for 3 years running when they give cheap quotes and then cancel them several months down the line due to a technical mistake... claiming their underwriters have sent in the incorrect rates. However, when I have spoken to the underwriters they hav ...

benstokes's review has yet to be rated - Be the first!
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Hastings Direct cancelled my policy due to a technical mistake on their behalf - apparently the system missed out my age and therefore - 10months later they are cancelling my policy - as the other review says, its happened to 1000's of their customers. I am taking them to county court for the cost o ...

shanejames's review has yet to be rated - Be the first!
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As many other customers I received a phone call from Hastings today telling me that my policy was about to be terminated in 7 days, due to there own mistakes, this in my opinion is disgusting. Having sought advice from the citizen advice buerau and my solicitors unfortunately they say that even tho ...

mantais21's review has yet to be rated - Be the first!
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I had an accident in February, a month before my renewal. I found it difficult to seek insurance from another provider as the claims department hadn't yet placed blame so I had to return to Hastings for a second year. It is now August and I have just changed my car to a VW golf, a variant which was ...

On average, people found this review very helpful
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We have used Hastings for years, never had to claim or anything so always been fine. We changed our car and called to say that we needed to change the insurance over, could they send out amended insurance certificate a.s.a.p. as we needed to tax the vehicle. After 5 days of not receiving the certi ...

On average, people found this review very helpful
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As with 3000 odd others they invoked a (unfair) clause in the contract allowing them to cancel with 7 days notice after I had been with them for over 5 months due to a pricing error! The letter was sent standard mail and I only just got back from holiday in time to deal with the fallout! No compensa ...