Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
5774
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★☆☆☆☆

“Rip off merchants ”

Written on: 06/06/2015 by MiyaWarner (1 review written)

Unbelievable, i had 3 months left on my policy, i changed my car, contacted Hastings direct they informed me that i hadn't changed my address and needed to update my details and this would cost 25 quid. In additon to this my premium would increase by 10 quid. In the end my monthly payments doubled. To make matters worse when i checked a price comparison site they were offering me a policy for 22 quid a month. I appreciate that there is a cost implicatibut 25 quid to change my address sorry… Read Full Review

By Hastingsdirect

Written on: 08/06/2015

Hi,

I'm sorry that you're unhappy with our admin fee and would like to explain that we must have a current address on the policy for you. We charge our broker fee to help us recover some of the costs involved in administering your policy and they are not for profit.

Kind regards,

Joe

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★★★★★

“Easy to use and quality service ”

Written on: 05/06/2015 by 105Gillespie (1 review written)

I found using hastings direct brilliant quality and service it was over £100 cheaper than my existing insurers.It was really easy to insure my car would highly recommend this company to friends and family… Read Full Review

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★★★★★

“Exactly what I wanted. ”

Written on: 05/06/2015

I'm very pleased with my car insurance taken out recently with Hastings Direct. It was everything I wanted and needed. They beat my quote from my previous company by £25 and the access was less. Well done Hastings Direct… Read Full Review

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★★★★★

“Just the bits I needed”

Written on: 05/06/2015 by jaxhb (1 review written)

Needed competitively priced insurance but I didn't need some of the extras offered by other companies. I found Hastings was the best price and I was able to choose the extras I wanted at a reasonable cost instead of being charged for things I wouldn't use like breakdown cover. I recognised the name and the reviews were good too… Read Full Review

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★☆☆☆☆

“DISAPPOINTING ”

Written on: 05/06/2015 by mcorc (1 review written)

I would have expected to receive my motor insurance certificate via post on a hard copy however that did not happen! I've tried to downloaded from their website however it does show me old insurance policies from previous years that I've taken with Hastings. Annoyed is an understatement!!!… Read Full Review

By Hastingsdirect

Written on: 05/06/2015

Hi,

I'm sorry to see that you're unhappy and had difficulty in logging onto your account. We offer a choice between post and electronic documentation so customers can decide which is better for each individual. We're happy to help you with the account issue and if you go onto our Contact Us page online and select LiveChat we can do that for you right away.

Regards, Joe

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★★☆☆☆

“Great motorbike quote, poor 4 multi car policy quote.”

Written on: 05/06/2015 by Flash100 (1 review written)

Hi there I moved my motorcycle policy to you as my renewal with previous company was £175 more than your quote. Very good I thought, two weeks later I had four cars insurances come up for renewal with Admiral. I was very impressed with my motorcycle policy I thought I would try your multi car policy with my 4 cars. You were literally about £3500, yes I mean £3500! More than Admiral. Very disappointing as it takes up 45 minutes of my time to get the quote. Regards … Read Full Review

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★☆☆☆☆

“Expensive - refused to honour cashback”

Written on: 03/06/2015 by NikolasEnglish1970 (1 review written)

I purchased car insurance via TCB, using the correct links. The cashback tracked straightaway, but after 3 months, Hastings Direct declined it. 6 months later, they have given the same excuse to many others. Will not use them again (the failed to honour another offer (petrol/voucher cashback, too)… Read Full Review

By Hastingsdirect

Written on: 04/06/2015

Hi,

Thanks for leaving a review and sharing your experience. As with all promotional offers, there are criteria that must be fulfilled to qualify. If you would like us to look into your purchase you can use the contact button above to provide your details.

Thanks,

Joe

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★★★★☆

“Fairly easy to buy”

Written on: 02/06/2015 by 36Griffith (1 review written)

Good price for the car insurance. Fairly easy to buy from the comparison web site. Insurance documents only come on line and you have to register with Hastings before you can download them which is a bit of a pain… Read Full Review

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★★★★★

“very good insurance deal”

Written on: 01/06/2015 by Spence417 (1 review written)

Great value for money it is straight forward Like they said it is and would recommend hastings direct to family and friends… Read Full Review

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★★☆☆☆

“Nasty Twist”

Written on: 01/06/2015 by Haiden310 (1 review written)

Very surprised that there was a charge of £20 for "organising " the cover for my car. I must have missed it when I was filling in the on line form. I certainly would have renewed with my previous insurers,as when this extra was added to the original £233 quote, Hasting Direct ended up £9 dearer instead of £11 cheaper. I had marked on the on line form that I did not require "road side assist". When I questioned this, an agent told me that the policy obtained, automatically included this! … Read Full Review

By Hastingsdirect

Written on: 04/06/2015

Hi,

I'm sorry to see you weren't happy with our setup fee. As a broker there are some services that we charge for in order to help recover our costs. All our fees can be found on our website if you would like further info about them. It also sounds as if you selected our Premier product which does come with Roadside assistance as standard, however you can increase that level of cover by selecting it as you mentioned.

Thanks,

Joe

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★★★★★

“Advertising”

Written on: 31/05/2015 by DeniseDuggan (1 review written)

It was so easy to do this, and the T.V. advertisements are excellent… Read Full Review

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★★★★★

“car insurance”

Written on: 31/05/2015 by ejMooney253 (1 review written)

Found car insurance on a comparison web site fitted all y needs excellent price so took it up. Easy sign up over internet would definitely recommend to a friend… Read Full Review

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★★★★★

“offers great package!”

Written on: 30/05/2015

Everything about hastings direct is great! The whole package of car insurance is a great deal of comprehensive cover which satisfies any customer, the breakdown cover price is great, the type of policy and being able to check everything online its wonderful! I have liked the way the website explains everything about the policies and prices. The online chat thing in which an advisor is available to respond to customer's queries is really helpful! It was the first time that I have found useful… Read Full Review

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★★★★★

“Fast efficient economical”

Written on: 30/05/2015 by fenian007 (1 review written)

I found the whole experience of renewing my car insurance stress free and me not being a computer buff that is saying something. When i did get stuck with the on line part I just called the telephone number and the lady talked me through it, its very sensible having the on line service backed up with people on the telephone with knowledge of their product… Read Full Review

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★★★★★

“Car”

Written on: 29/05/2015 by Pulford-Cutting (1 review written)

The services were all right and I woul considered them again if the price is all right… Read Full Review

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★★★★☆

“They where cheep and offered more than other companys...”

Written on: 29/05/2015 by happy669 (1 review written)

They where cheep and offered more than other companys on the price comparison site so i went with them also they have call centers… Read Full Review

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★★★★☆

“Less is more!”

Written on: 29/05/2015

Excellent service. Very competitive prices.I have just changed my car and was quoted a price from my previous Insurers which seemed very high. By choosing Hastings I have been able to add the extras I wanted to the policy. Resulting in a very much reduced price and with all the benefits I needed. Would definitely recommend to all family and friends… Read Full Review

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★★★★★

“No nonsense insurance”

Written on: 28/05/2015 by AngelineBradford44 (1 review written)

Excellent company to deal with everything I needed to do and know was easily sorted out for me would certainly recommend to family and friends… Read Full Review

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★☆☆☆☆

“Im currently on hold and have been for the last 45 minutes”

Written on: 26/05/2015 by CliveCliveClive (1 review written)

Im currently on hold and have been for the last 45 minutes - If I die of starvation please tell my kids I love them… Read Full Review

By Hastingsdirect

Written on: 26/05/2015

Hi Clive,

I'm sorry to see this and I appreciate your frustration. Please let me apologise for the waiting times that you've had, we are working hard to reduce them and get the service right again.

Regards

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Unhappydappy's reply to Hastingsdirect's Comment

Written on: 07/06/2015

Its funny when I was with Hastings Direct in 2013 I made the same comment about the waiting times. And the response was the same. I think that 2 years later and seeing the same complaint you are obiously not working hard enough to reduce them. I left Hastings due to the wait times I had getting through after I had an accident. I think I should stay away

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Clivecliveclive's reply to Hastingsdirect's Comment

Written on: 08/06/2015

I doubt you will... When I got through I was told there where only 4, yes 4 people in!!!!! Your a national insurance company for god sake!!! Behave like one and people will stop complaining... See ya. Won't be returning....

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★★★★★

“Car insurance ”

Written on: 25/05/2015 by ggHale221 (1 review written)

Used on line site to get car insurance. It was fast easy and user friendly and came up with the quotes what I had wanted very very fast. I would recommend this to friends and family as it is fast and came up with the best quotes on the Web. … Read Full Review

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