Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
6054
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★★★☆☆

“Policy change fees”

Written on: 17/01/2016 by bcHouse232 (1 review written)

I have a personal number plate so was dissapointed to find out it would cost me an additional £25 to update my policy when I've had this transferred to my new car… Read Full Review

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★★★★★

“A No Hassle Competitive Quote”

Written on: 16/01/2016 by MandySherwin (15 reviews written)

Obtained a quote via google compare and they came up over £90.00 cheaper than other companies, Great policy included free legal cover, courtesy car, breakdown cover. I had a question before purchasing policy so called them and they were really helpful and knowledgeable. Account is managed online which is great and all policy documents available to download. Haven't claimed through them and hopefully won't need to. Would definitely recommend to others… Read Full Review

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★★★★☆

“very glad for your services”

Written on: 15/01/2016 by Gooner33 (1 review written)

Can't fault insurance cover provided, and most certainly will mention, hastings insurance company… Read Full Review

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★★★★★

“Excellent, service & good rates. ”

Written on: 15/01/2016 by ucPowers1975 (1 review written)

Fast, good service. Included everything I needed at a good rate & easy to manage monthly payment plans. Looking forward to my package beginning for the year. Looking for car insurance with all the basic perks included & found that & more with the premier cover… Read Full Review

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★★★★☆

“money saving insurance”

Written on: 31/12/2015 by shBowman496 (1 review written)

Saved some money on car insurance. Good and quick service.'… Read Full Review

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★☆☆☆☆

“Join Hastings and lose any earned NCD over 9 years”

Written on: 29/12/2015

Hastings Direct was one of the cheaper quotes and seemed to be a 'big name' so went with them. Problems started immediately after taking it out when despite having put in 17 years NCD on the comparison site, the policy details only showed 9 years no claims entitlement I have had prior companies which only gave discounts up to 9 or 10 years, so I went onto my account there to check and was horrified to see that my NCD as shown on my details on the site said 9 years despite me supplying the… Read Full Review

By Hastingsdirect

Written on: 05/01/2016

Hi,

Sorry to see you had cause to complain. As our insurers don't rate above 9 we can't produce more for our own quotes however we will always provide you with a bespoke letter showing more to give other insurers. Also, NCB is valid up to two years so there's no loss of value if you have a letter showing more from a previous insurer as well.

Regards, Joe

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★★★★☆

“Quick efficient online sales”

Written on: 22/12/2015 by JamieCox39 (1 review written)

Very quick and efficient service policy sent within the hour… Read Full Review

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★★★★☆

“really easy and simple”

Written on: 21/12/2015 by michael.logan1342 (1 review written)

I recently changed my car and had to look else where for my insurance as the company I was with would not cover me, due to being too young. After going on line and looking around on various insurance comparison websites I was given a quote by Hastings which was not only the cheapest but didn't require a black box to be installed. It only took a short while to complete the insurance which was straight forward, and simple to understand. I did have a slight blip right at the end whilst finalising… Read Full Review

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★★★★★

“Great insurance package saving over £200 on my...”

Written on: 21/12/2015 by Kailee367 (1 review written)

Great insurance package where I am saving over £200 from the quote from my previous provider and which includes a lot of extra benefits… Read Full Review

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★★★★☆

“Quick, easy, protected.”

Written on: 21/12/2015 by kadeemwhyteii (1 review written)

Just signed up with Hastings Direct via Google Compare. PROS: - Offer to lowest rates (even at Premium membership) - Fully Comprehensive - Access to all information about policy - Protected straight away - No "Middle Man" - Regular emails/updates about plan CONS: - Rates constantly changing (When I first applied the quote was super low! When I purchased the plan a few days later the rate went up. The next day the price was lowered again! Annoyed!) I haven't been with Hastings Direct for… Read Full Review

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★★★★★

“Value for money”

Written on: 21/12/2015 by CaseStone177 (1 review written)

Easy to take out, friendly and helpful staff. Seems to offer all that is needed and more without the extra cost… Read Full Review

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★★★★☆

“Car insurance”

Written on: 21/12/2015 by Lilly317 (1 review written)

Came out the most competitive on a comparison website. Did the whole transaction online with no problems very quick. The price was more than £300 less than my previous insurer so it certainly pays to shop around and the level of cover is as good… Read Full Review

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★★★★★

“Prompt service”

Written on: 20/12/2015 by Stephenson171 (1 review written)

Just brilliant ,done over the phone done an dusted .Got me sorted out within a10 min call… Read Full Review

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★☆☆☆☆

“dishonest”

Written on: 18/12/2015 by TyreseGillespie (1 review written)

I take exception to being done out of money, when you quote a price you should stick to it and not increase it by a £100 and then when paid reduce the price. I really don't give a hoot what excuses you give, as soon as I mentioned it you should off offered a refund of the difference. not only that I have never received a receipt or any documents for the Insurance. I will never use or recommend your company to anyone… Read Full Review

By Hastingsdirect

Written on: 06/01/2016

Hi,
Thanks for leaving us a review. Our prices fluctuate because of real time pricing, which may explain the price difference. The policy documents would have been automatically sent either via email or in the post, please let us know if you have not got them and we can take a look.
Regards,
Jaz

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★☆☆☆☆

“500% Premuim Increase?!?”

Written on: 16/12/2015 by 01394WB01394 (1 review written)

My car insurance went from aprox £200 to approx. £1000 (renewal notice). I asked why - they said it was due to a claim. The fact is, someone drove in to my car whilst I was almost stationary at the traffic lights! I asked Hastings why I haven't received my excess back (as I also paid for full legal cover). Hastings cannot give me an answer beyond "You should have received it by now" - BUT I HAVE NOT !! I contacted their legal contractors who told me Hastings have not sent them "my file"… Read Full Review

By Hastingsdirect

Written on: 06/01/2016

Hi,
Thanks for leaving us a review. The price had increased because there was a current claim, that was likely to be open. Open claims are fault claims until they have been settled and fault has been decided.
I hope that this has all been resolved since then.
Kind regards,
Jaz

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★★★★★

“Hassle Free Insurance”

Written on: 16/12/2015

Having purchased a new car I used a market comparison website to find insurer's offering the right mix of policy features and price. I then switched to the Hastings website which I found to be hassle free and easily arranged my insurance cover over the internet in a few minutes. Better still I saved £400 compared with the rate my existing insurer's wanted to charge… Read Full Review

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★★★★☆

“ Competive Car insurance ”

Written on: 16/12/2015

Competive car insurance with easy on line access… Read Full Review

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★★★★☆

“VERY COMPETITIVE QUOTE AND GOOD FREE EXTRA'S”

Written on: 15/12/2015 by RashadSchmitt (1 review written)

I HAVE TAKEN OUT CAR INSURANCE AS IT WAS THE CHEAPEST QUOTE I COULD FIND.I ALSO LIKE THE FREE BREAKDOWN COVER (WHICH I HAVE NOT RECEIVED ANY DETAILS ON WHAT I HAVE TO DO IF I HAVE A BREAKDOWN)AS MY VALUATION OF MY CAR IS LOW BY MY OPINION I STILL THINK THE PRICE IS STILL TO MUCH… Read Full Review

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★★★★★

“the best about”

Written on: 14/12/2015 by kpp62 (1 review written)

second year with Hastings Direct, cant fault the service & professionalism of the company and staff. so helpful and everything is put so you fully understand what you are purchasing within your policy. would not hesitate to recommend this company for your insurance needs… Read Full Review

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★★★★★

“fast no hassle service”

Written on: 14/12/2015 by Fionac106 (1 review written)

i went on line to find my new insurance for my car.Hastings Direct came through with everything i needed at an excellent price… Read Full Review

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