Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
5649
85.0% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★☆☆☆☆

“day 53 and counting ”

Written on: 07/04/2015 by whiskyexpert (1 review written)

my car was struck by another vehicle I could not get details from other driver there and then gave ..police incident number to claims team my car is in for repair but this is da 53 not good service … Read Full Review

By Hastingsdirect

Written on: 07/04/2015

Hi,

I;m sorry to read that your claims is taking longer than we would like and I can understand your low score. We always strive to resolve claims at the earliest opportunity as it's in both our interests to do so, however there are cases where we have to accept that difficult circumstances will delay things. I hope there is movement very soon and thank you for the feedback.

Regards,

Joe

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★★★★☆

“Car insurance ”

Written on: 07/04/2015 by Ziegler237 (1 review written)

Easy to use on-line service,easy to do,cheap insurance and very quick to do… Read Full Review

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★★★★☆

“A competitive price, and informed staff who could...”

Written on: 07/04/2015 by kcCarter71 (1 review written)

A competitive price, and informed staff who could check aspects of insurance not covered in the summary… Read Full Review

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★★★★★

“Quick reliable service ”

Written on: 05/04/2015 by Justin32 (1 review written)

Great insurence ddeer highly recommend fast and efficient… Read Full Review

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★☆☆☆☆

“Bad costumer service”

Written on: 05/04/2015 by Juliana219 (1 review written)

The was rubish for me us costumer I did not seen like this… Read Full Review

By Hastingsdirect

Written on: 07/04/2015

Hi,

I'm sorry to see you're unhappy with us - if there's anything you'd like me to look into you can use the button above to request help and we'll do our best to assist you.

Regards,

Joe

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★★★★☆

“dotty”

Written on: 05/04/2015 by 317Maynard (1 review written)

Great price, easy service, very friendly staff!! Customer service can not do enough food you!… Read Full Review

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★★★★★

“Just what I wanted ”

Written on: 03/04/2015 by 51Hardy (1 review written)

The whole procedure went without a hitch. Documents were sent through very quickly and there were no errors that had to be corrected. A first class service,competitive prices and overall a very good service. No complaints at all… Read Full Review

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★★★☆☆

“car car car”

Written on: 03/04/2015 by yiHickey209 (1 review written)

Had to email several times before you understood that I could not print of my documents due to a printer malfunction however it all came together in the end and the docs arrived today… Read Full Review

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★★★★★

“Great value and service”

Written on: 02/04/2015 by 1966Welch (1 review written)

Fantastic value easy to arrange the change over from my old insurance company and a high street name you can trust, would recommend my family and friends to try and see what deals they can get too… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/04/2015 by Katrinac336 (1 review written)

Worst company to go with bad service and not one bit helpful!! Takes money out of ya bank even though you cancel with them discrase... Expensive too… Read Full Review

By Hastingsdirect

Written on: 02/04/2015

Hi,

Thank you for taking the time to share your thoughts about our products and services. I am very sorry to hear that you are unhappy, I would very much like the opportunity to look into this matter further. Can you please send me your policy details using the email link at the top of this page?

Many Thanks,
Jamie

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★☆☆☆☆

“What A Joke”

Written on: 31/03/2015 by jenthestar (2 reviews written)

I have had insurance with Hastings for 10 months before I had a Non-fault accident. I called the claims team within an hour of the accident and the lady I spoke to was lovely, she was really helpful and took all my details. However from this point onwards I had nothing but problems with them and their claims handlers Alberny Assistance. I won't go into the details as it was the claims handlers and not the insurer, however due to this shambles I will not be using Hastings ever again- I lodged a… Read Full Review

By Hastingsdirect

Written on: 01/04/2015

Hi,

Thank you for taking the time to write about your experience and thank you for the kind words about our Hastings colleague. I am very sorry about the difficulty you have had with Albany and I would very much like to investigate this further. At the top of this page you will find an email link that will come directly to us, if you could send us your details then we will look into this for you.

Kind regards,
Jamie

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★★★★☆

“Good, clear cover”

Written on: 31/03/2015 by 323Ramirez (1 review written)

The cover offered was great. It met all of my needs and was pretty easy to understand. There was a lot of stuff to read over, but the headline points are pretty good at summing up the main points of the cover and the full outline is very clear in explaining what sort of protection you have… Read Full Review

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★★★★★

“great service ”

Written on: 30/03/2015 by abCampbell461 (1 review written)

Fast and efficient. Everything it says on the tin… Read Full Review

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★★★★★

“No fril motor insurance. Easy to obtain great saving”

Written on: 30/03/2015 by Bauer264 (1 review written)

This company was the only insurance company amongst 10 or so that I found good value for money , much better than my current insurers offered upon renewal. Also, more was insured at a click of a mouse on my PC. Good website in terms of clarity & ease of use. The overall impression very good so far but, the real test comes when you are unfortunate enough to have an accident & want to make a claim. Hope that part of this will also be equally smooth… Read Full Review

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★★★★☆

“Very Good”

Written on: 29/03/2015 by Roberte55 (1 review written)

Easy online quoting system and account creation. It's good to be able to just log in and make any changes without the hassle of phoning and pushy sales people. Recommended!… Read Full Review

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★★★★★

“Excellent service all round.”

Written on: 29/03/2015 by Jaelyn68 (1 review written)

Applied on line. Forms to fill in so easy. You were recommended to us by a family member. So glad to take the time to read all that was offered to us. It is so nice to know that we are safe hands without any hassle. Will certainly recommend you at every opportunity to friends and family and anyone else who needs car insurance. There was nothing on the Policy that I didn't like and every thing was so easy to follow. Thankyou… Read Full Review

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★★★★★

“Uncomplicated ”

Written on: 29/03/2015 by 141Schultz (1 review written)

Joined on line which was easy. Had a slight problem so telephoned. Very easy to get through and chatted to a really nice man who explained things simply and dealt with my enquiry efficiently… Read Full Review

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★★★★☆

“Cheap and good value for car insurance.”

Written on: 28/03/2015

I am satisfied buying comprehensive insurance, which is reasonable price and good value for money. I will really recommend for family, friends and colleagues… Read Full Review

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★★★★★

“Great so far”

Written on: 27/03/2015 by fatherof4 (1 review written)

Policy only just started but it's all been straight forward and hassle free… Read Full Review

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★★★★☆

“Best value policy for me”

Written on: 27/03/2015 by travelman868 (1 review written)

After receiving my renewal from S**a I looked around for a policy with similar terms. Hastings direct filled all my requirements including EU cover. It remains to be seen what the renewal price will be !! … Read Full Review

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