Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★★★★★

“Great insurance price”

Written on: 14/02/2015 by Beatrice131 (1 review written)

Got a great insurance quote,clicked buy it now the got upgraded,what more can I say… Read Full Review

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★★★☆☆

“Best car insurance”

Written on: 13/02/2015 by RosaHogan (1 review written)

Everything was good, the stuff were really helpful and the advises given were adequate and useful. The only issue I faced was the £12 customer service charge everytime you call up which is a bit silly… Read Full Review

By Hastingsdirect

Written on: 16/02/2015

Hi,

Thanks very much for your review - I just wanted to clarify that the £12.50 call centre fee is only applied when we sell a policy over the phone. We don't charge it any other time you call, don't worry. In fact, our telephone number for customer services is free!

Thanks,

Joe

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★★★★☆

“Great insurer”

Written on: 13/02/2015 by Harpz001 (1 review written)

Got a great deal Includes everything… Read Full Review

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★★★★★

“Great!”

Written on: 13/02/2015 by Glasseq60 (1 review written)

Getting insurance was cheap and easy to do with you guys it was very very good and I will stay with you for the price in future… Read Full Review

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★★★★★

“Great!”

Written on: 13/02/2015 by Glasseq60 (1 review written)

Getting insurance was cheap and easy to do with you guys it was very very good and I will stay with you for the price in future… Read Full Review

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★★★★☆

“Good Deal on Car Insurance”

Written on: 13/02/2015 by alyssaroseanne (1 review written)

As new graduates, we found a great deal with Hastings. It was the cheapest on comparethemarket.com and provided good cover. I have only had my driving licence for 1 year so insurance last year cost around £850. We were with 1st Central and they sent a letter saying they would automatically renew our insurance and quoted us over £1100!!! There was no way I would take that so I opted out and searched for another insurer. Hastings is about £450 for us so almost half what we paid first time… Read Full Review

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★★★★★

“Hastings Direct Insurance easier and better than 1066”

Written on: 13/02/2015 by rdmmbud (1 review written)

easy new customer purchase straight forward insurance good extras offered for small price,only drawback id the automatic renewal on creit card payment need to reme,der to cancel it before next year… Read Full Review

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★★★★★

“Very Quick service”

Written on: 13/02/2015 by discusuk2009 (1 review written)

I was with Hastings a couple of years ago and left for a cheaper quote but the company i went with was on-line and you could never contact them. I like Hastings as you can just call them and get the answers you need. I've also taken out roadside recovery not had to use this yet but hope all will be OK… Read Full Review

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★★★★★

“Car Insurance”

Written on: 13/02/2015 by benogilvie (1 review written)

Very competitive, great cover. Haven't had to use it yet and hope it stays like that… Read Full Review

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★★★★☆

“Good service”

Written on: 13/02/2015 by Ashworthsg28 (1 review written)

On line service is very good not much help on the phone side of it, so done everything on line as they would charge me for actually talking to someone on the phone as a admin charge. Received all documents no problem and just printed off what i needed… Read Full Review

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★★★★★

“All good ”

Written on: 13/02/2015 by KennediMurray (1 review written)

Not had any incident yet but all is fine so far fingers crossed it stays hat way !. Set up was quick and easy and people are real friendly… Read Full Review

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★★☆☆☆

“Extra charges”

Written on: 13/02/2015

I took out a policy via Compare the Market. I had to phone Hastings as the options in the 'boxes' did not fit my situation. The man told me there is normally a £12.50 charge for calling them, but he would waive it! I was stunned as I had no idea about this and had called their freephone number. When I received the policy information there was another charge - £20 for setting up the account. So, what started out as good value was certainly not as I had to add on charges I had not been told… Read Full Review

By Hastingsdirect

Written on: 13/02/2015

Hi,

Thanks for your feedback and review - I appreciate you may not have read our fees when applying online as you need to accept them before you buy. The £20 setup fee is our broker charge to facilitate the work that goes into insuring you and the £12.50 fee is only if you wish to forego the web purchase and use our team to help you through the quote or ask questions about your cover. I'm glad to hear we waived it as you were having difficulty. If you need to ring us for any other reason, we have a freephone number and there is no call centre charge to speak to us.

Many thanks,

Joe

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★★★☆☆

“Poor customer retention”

Written on: 11/02/2015 by Cole335 (1 review written)

Their initial quote for my policy was pretty good, it wasn't the cheapest, but the excesses were good, so I went with them. Then I had nothing to do with them, nothing happened, no need to be in contact with them. Then I received my renewal quote, and it was offensive. The policy was originally £350, the renewal £562. The usual websites came back with a plethora of prices under £250 for a new policy with the same details, even Hastings Direct gave me a quote for a shade over £300. I find… Read Full Review

By Hastingsdirect

Written on: 12/02/2015

Hi,

Thanks for your time in reviewing us, I appreciate your feedback. We find that online quotes become cheaper when the details we collected a year previously have changed or are updated online. We can use them to re-quote you after amending your policy and will find in the avast majority of cases that we can pricematch. Call us free and we can do the same for you.

Many thanks,

Joe

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★★★★★

“excellent service and price”

Written on: 10/02/2015 by AleahCompton (1 review written)

Used Hastings online service which was simple to use. There were options to include extras with no hidden add-ons. The price was excellent for the cover provided. I would recommend Hastings to anyone… Read Full Review

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★★★★★

“Best Customer Service I've Come Across”

Written on: 09/02/2015 by Reeviewer (1 review written)

Firstly, I know I have given Hastings Direct a 5 star review, but this is based mainly on there customer service and professionalism. As the title suggests I have never come across customer service as good as theirs. The staff were very professional, freindly and very helpful and having called 3 times for various things related to there new online account system and cancelling my policy (will be further explained),I was supprised that the most I was left on hold was approximately 20 seconds… Read Full Review

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★★★★★

“excellent”

Written on: 09/02/2015 by qsRodriguez20 (1 review written)

Saved me over £400 would recomened to anyone… Read Full Review

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★★★★☆

“Decent service but slow”

Written on: 08/02/2015 by Fallon99 (1 review written)

Hastings service has been good thus far. However, a week into the policy they have requested copies of drivers licenses as well as proof of no claims. This would be fine but they have applied the time limit of 7 days to supply said documents. Having done so within 2 days I have not received any confirmation of receipt nor acceptance of documents as proof. Why demand such a short time frame when they themselves are not so prompt! Other than that the service has been good with constant… Read Full Review

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★★★★☆

“Car Insurance”

Written on: 07/02/2015 by Monaghan465 (1 review written)

My family have recently purchased two car insurance policies with Hastings primarily on the basis of their very competitive prices but also ease of applying for the insurance over the Internet. It was easy to add / remove additional services and to review impact on overall price. Finding the exact model of car could have been easier as I was presented with a number of options having entered the car reg … Read Full Review

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★★★★★

“Great value”

Written on: 07/02/2015 by Damarions29 (1 review written)

My insurer's wanted megabucks to insure my car this year so I searched for a better deal. Hastings covered 90% of the things my old company insured for a much lower cost to me. Their website was easy to use and they e-mailed my documents quickly. I will certainly consider them again in the future… Read Full Review

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★★★★★

“Competitive price with excellent cover, it was not...”

Written on: 07/02/2015 by reddragonland (2 reviews written)

Competitive price with excellent cover, it was not only the cheapest, but the most comprehensive one, out there, excellent.!!!!!!!!!!!… Read Full Review

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