Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
84.9% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★★★★☆

“Excellent Value for Good Car Insurance Cover”

Written on: 16/01/2015 by 140Sutton (1 review written)

Booked on line through Compare The Market. Website was easy to navigate and informative with regards price of basic cover and details and costs of the additional types of cover I required. Ihave two points to make 1. I phoned up to speak to an advisor to make sure I was going to get the cover I wanted.He was helpful and when I said I woulod purchase insurance there and then I was told I would have to pay an additional fee this seemed silly as it gave me the possible opportunity of going to… Read Full Review

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★★★★☆

“Better than the rest.”

Written on: 16/01/2015 by wrightarcher (1 review written)

This is the first time I have had any dealings with Hastings Direct, and all I can say is that the whole process has been extremely easy. I saved nearly £300 on my car Insurance by changing to Hastings Direct and the process was very easy. Hastings Direct contacted me via E Mail within minutes of me agreeing to deal with them. I do have one small grumble, although my contract with them is not due to start yet when I requested a quote for a different car, as I was considering changing mine… Read Full Review

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★★★☆☆

“Dont expect any favours”

Written on: 16/01/2015

After filling in my application and it being accepted I remembered that I should have included my partner on the policy as a named driver but when I enquired about this I was expected to jump through hoops and pay £25 for the alterations to the policy. Dont think I`ll be renewing… Read Full Review

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★★★★★

“Good service”

Written on: 16/01/2015 by DKM73 (1 review written)

Smooth, swift process, documents emailed on time and all worked very well… Read Full Review

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★★★★★

“competative gti insurance”

Written on: 16/01/2015 by Carpenterde320 (1 review written)

the cheapest insurance to include the extras I was looking for,have used them in previous years with no problems.easy to use web site and all useful contact numbers sent to my phone. ie customer service,break down service and claim line… Read Full Review

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★★★★☆

“Good value and service.”

Written on: 16/01/2015 by liDunn425 (1 review written)

I used comparison websites and firms own websites, and I found that Hastings supply the best cover for the most reasonable price. Very easy to take out the insurance.I had a slight issue with registering my account, which was sorted quickly and easily via e-mail. Document access was very simple as well. All in all a simple, cost effective years insurance, arranged with a minimum of fuss, and an excellent level of cover. This was also over £200 cheaper than my renewal quote, and despite their… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 16/01/2015 by 414Browne (1 review written)

I was in an accident last July, hit on the side of my car while stationary. I had two witnesses following the other car who were happy to go on file that it was the other driver's fault. 6 months later I get a letter from Hastings telling me that the claim is being disputed. On speaking to them they eventually admitted that they have not contacted my witnesses despite the accident being 6 months ago. When I ask them to phone the witnesses as a matter of urgency they try once, don't get an… Read Full Review

By Hastingsdirect

Written on: 16/01/2015

Hi,

I'm very sorry to read about your claim concerns and would like to try and help further if I can. Please feel free to use the contact button above to provide your policy number and DoB. I'll be able to offer assistance once I locate your policy.

Kind regards,

Joe

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★☆☆☆☆

“Terrible renewal experience”

Written on: 14/01/2015 by Martin210 (1 review written)

Paid just over £2000 for the year as it was my first year with a car insurance company. Rang with 4 weeks to go for my renewal to find out what to do and the gentleman explained that he could not do anything until I recieved it through the post which when I did I rang back as I could get it a few hundred pound cheaper with another company. Upon ringing the lady re ran my details which included changing job role to an assitant manager still in my same company and then told me that the quote had… Read Full Review

By Hastingsdirect

Written on: 14/01/2015

Hi,

I'm sorry to read about the your call and can appreciate the frustration you felt. I'd like the opportunity to look at the policy and call myself so if you can use the button above to provide the reg or policy number plus your DoB I'd be glad to do so.

Regards,

Joe

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★★★★★

“SUPER SAVING CAR INSURANCE”

Written on: 13/01/2015 by richiemo (1 review written)

found hastings insurance online when needing to renew car insurance pleased I did I'm usually very lazy about theses things but a few minutes on there site I was covered with a better policy and a huge saving.very recommended company hope to continue to insure with them… Read Full Review

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★★★★★

“so far so good. ”

Written on: 13/01/2015 by mrjenkins1981 (1 review written)

All in all it has been so far so good with hastings direct. From getting a quote to taking out the policy all was a breeze. I have not had to use them for a claim, and of course hope not too. but from my experience so far im sure they would deal with any issue i had fast and efficently… Read Full Review

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★★★★★

“Effortless and by far the best insurance deal I could find”

Written on: 12/01/2015 by Homerbrc77 (1 review written)

Probably the easiest car insurance quote and purchase I have ever made! I didn't actually save much moving to Hastings from my previous (LV) insurer, but I got a lot more for my money (Hastings premium insurance) and the excess is the lowest I have ever had. However, one thing I didn't particularly like was the fact I couldn't customise the premium insurance quote. I currently get breakdown cover with my bank so I did not want this insurance, but there is no way to remove it from the quote. I… Read Full Review

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★★★★★

“car insurance”

Written on: 12/01/2015 by Gianna1952 (1 review written)

Veryfast and easy excellent service so far… Read Full Review

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★★★★★

“hastings insursnce”

Written on: 12/01/2015 by 109Monaghan (1 review written)

Ease of completing form , helpfulness of on line staff. Good quality product at affordable price… Read Full Review

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★★★★★

“Performance Review”

Written on: 10/01/2015 by davidheap1 (1 review written)

The process of securing car insurance via the internet from Hastings Direct was made clear and easy to achieve. The policy i purchased met all my needs and was priced very competitively. The product screens were easy to complete with plenty of online helps and hints as to how to complete. All in all and easy and satisfying experience… Read Full Review

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★★★★☆

“Good value”

Written on: 09/01/2015 by Perkinsxq3 (1 review written)

Good value product and easy to use service. Will be likely to use again and recommed to friends and family… Read Full Review

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★★★★☆

“Car insurance”

Written on: 09/01/2015 by Winman71 (1 review written)

Very easy to use website. Excellent price quoted including breakdown cover… Read Full Review

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★★☆☆☆

“Information not available”

Written on: 09/01/2015 by Steve1999 (1 review written)

Great price but using the web site is hopeless - had to chase the Insurance Certificate and he answer was shocking! and I had to spend time searching for the information - not good enough!… Read Full Review

By Hastingsdirect

Written on: 13/01/2015

Hi,

Thanks for taking the time to let us know about your experience. I'd welcome the chance to look into it a little more and see if I can find what might have been the problem. If you use the above button to provide your details then I'd be glad to have a look for you.

Many thanks,

Joe

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★★★★☆

“Very competitive price and cover. ”

Written on: 09/01/2015 by hsBeach337 (1 review written)

Went to a price comparison site, the one with the cute furry animals, to try to get a better price for my car insurance as my renewal cost had risen somewhat with my current insurers. Hastings provided the cover I wanted at a much lower price than my renewal cost. I was happy to use Hastings as I had used them previously for motorcycle insurance… Read Full Review

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★★★★☆

“mystic ladys happy”

Written on: 09/01/2015 by Laurynb202 (1 review written)

I went to a price comparison site where I was given details of car insurance renewal and hastings was one of the top ones, I looked over all the details offer that was on the insurance, I liked the fact you get a car if your car is off the road due to an accident, I was also happy with the excess too, there was nothing I wasn't happy with, when I decided to go with hastings the process was quick and easy. I would recommend them as a car insurance company… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 09/01/2015 by HugoHess (1 review written)

Word of advice to anyone who uses this company or is thinking of using this company DONT they have just made my life hell. They failed to inform me that they had stopped my insurance cover for my car and when I have phoned and asked I got many different excuses but got no where in sorting the issue why. When looking into this I have seen that this is a regular issue with others that have had insurance through them. Safe to say they are not worth bothering with… Read Full Review

By Hastingsdirect

Written on: 13/01/2015

Hi,

I'm sorry to hear this and can assure you that all cancellations have a minimum of two letters and 14 days notice so we keep you fully informed. If you feel that there has been an issue with this process, please let me know by using the button above to contact me and provide your details. I'll be happy to look into it for you from there.

Regards,

Joe

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