Hastings Direct Car Insurance - Post Feb 2009 Reviews

★★★★☆
4.0 / 5
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  • Value For Money

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Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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★★★☆☆

“Good but...”

Written on: 22/05/2016 by AssuredAngel (1 review written)

I've been with Hastings first a while now. The coverage has been great and I've had very very few problems. However last October, my car was hit from behind and I made a claim. The car was deemed an economic write off (even though now I've checked and it seems it's been fixed and running!) And I was given some money for it. One of the agents said that they would be requesting their costs from the insurance company of the person who hit me. The agent i spoke to informed me that i should not be… Read Full Review

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★★★★★

“Car insurance ”

Written on: 22/05/2016 by KaitlynBeck (1 review written)

I found Hastings car insurance the cheapest I had no problem joining them I couldn't believe how easy it was to deal with them it took just a few days to get it all sorted I liked the way it was promptly dealt with I have recommended them to my friends & family & I will certainly be using Hastings direct on my next renewal… Read Full Review

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★★★★★

“Not the Cheapest, but best value”

Written on: 22/05/2016 by gaParks67 (1 review written)

Having gone through the yearly rigmarole of comparing prices etc. Hastings Premier for me came out top, head and shoulders in front of the rest when you take into account the "extras" that were included. Breakdown recovery - included, courtesy car - included, in fact all the extras were there - included. If I had added all of the included benefits to a cheaper quote, I would have spent over £100 more. No compulsory excess, no voluntary excess. No other company came close. Having said all of… Read Full Review

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★★★★★

“Policy. I would like a copy of my car insurance...”

Written on: 22/05/2016 by ujMartin70 (1 review written)

Policy. I would like a copy of my car insurance (paper) for my file… Read Full Review

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★★★★★

“Eureka”

Written on: 20/05/2016 by Dave.Tee (1 review written)

Exactly what I was looking for and £45 cheaper than my current Provider's renewal offer… Read Full Review

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★★☆☆☆

“Moved my car insurance policy to Hastings in early...”

Written on: 16/05/2016 by moaltan (2 reviews written)

Moved my car insurance policy to Hastings in early March avoiding to be charged a hefty renewal by Admiral by one day. I was thinking I managed to save a few hundred but then the reality emerged. First it was some calls from 0800 and then a text and email warning me about extra charges, about a month after the agreement and payment for the 12 month policy. Long story short, this is May the 16th, after several unnerving phone calls and wasted about 3 hours on calls in total and at least five… Read Full Review

By Hastingsdirect

Written on: 20/05/2016

Hi,

Thank you for taking the time to let us know about your experience, I'm really sorry to see you are unhappy with our service. It seems as though we have carried out validation checks on your policy, we do this to ensure your details are accurate and you are covered correctly. If you would like us to look into this further for you please don't hesitate to contact us via email by clicking on the 'contact via email' link provided above.

Kind Regards,

Rosie

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Moaltan's reply to Hastingsdirect's Comment

Written on: 20/05/2016

Yes, as a matter of fact as per my notes one of the agents on the phone was you Rosie in this long going and emotionally draining saga.
One month after the contract suddenly you want to charge me more and for no reason and keep sending texts and letters and keep calling. You ask for the no claims letter, it is forwarded you don't like the format you ask for a pdf (and threatening to go ahead and charge or cancel the policy should In not respond in seven days!) and then the pdf is sent then you claim it was not received and go ahead and threaten once more for a charge of £785 extra for a £800 policy should I not get back in three days! Now as it stands, as of 20th Mays, as per the latest threatening letter following three more calls to ensure that correct person has the letter in front of her, the charge is reduced to £197.21 (not sure why that is and for what since it does not say) and once again I am threatened to be left without a policy and that it is illegal to be without a car policy. doing everything in their power to scare and skim more money.
These cheap scare tactics trying to skim any extra pound they can get away with after luring the customers in with a competitive quote is really not befitting to a business that deals with customers on a daily basis.
Not acceptable and now taking the matter to the ombudsman.
Regards,

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By Hastingsdirect

Written on: 23/05/2016

Hi, as I do not work within this department therefore it must have been another one of my colleagues named Rosie you spoke to. If you wish to take matters further to the Financial Ombudsman they will inform you that you do need to go through our complaints process first. To raise a complaint you're able to contact the email address above, I appreciate your concerns and I'm sorry for any inconvenience and distress caused.

Regards,

Rosie

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★★★★☆

“Good all round easy to us web page”

Written on: 15/05/2016 by SonnyRossiItalian (1 review written)

Good price better then lots of other sites offer all you need easy to set up on line easy ways to pay monthly or all in one go happy… Read Full Review

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★★★★☆

“Includes all the extras”

Written on: 15/05/2016 by Whiteqe440 (1 review written)

Hastings direct made it very easy to change my car insurance. Their quote included all the extras I usually pay for. I saved over £350 changing to them, wish I'd changed sooner I would recommend changing to Hadtings as you receive good service and excellent value for money. I was with my last insurer for 11 years and hate to think how much money I could have saved in that time. I was reluctant to change as I thought it would be more complex than it was. Very pleased with my new choice… Read Full Review

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★★★★★

“Online insurance made easy”

Written on: 15/05/2016 by Amaya89 (1 review written)

After purchasing a new car, I searched for insurance. Hastings direct was one of the lowest and easiest to understand. Even with added extras which I added without any contact from salesmen, would recommend to anyone, only issue I have is to get paper documents sent it costs more, but most charge for that now… Read Full Review

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★☆☆☆☆

“Stay away from Hastings it may cost you more than you know”

Written on: 14/05/2016

Hastings car insurance ruined my perfect insurance history now I am black listed, I believe they tried to scheme me after I paid my insurance a year in advance, I spoke to Hastings on the phone to confirm the details when I took my policy out with them and paid a year up front, a few weeks later they demanded another £125 and said I had made an error on the date of purchase of my car so I had to pay more money, I asked they show me the error and quantify the increase but they ignored me they… Read Full Review

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★★★★☆

“Great purchase”

Written on: 13/05/2016

Competitive price of insurance, excellent level of cover, smooth secure transaction, easy to use website, great customer service… Read Full Review

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★★★★☆

“GOOD COMPANY AND FAIR COST”

Written on: 12/05/2016 by McMahan164 (1 review written)

I have only just joined Hastings Direct and feel they are a good company and i,m, happy with my policy cover. I would recommend this company to friends as they are one of the best Insurers… Read Full Review

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★★★★☆

“Great value insurance ”

Written on: 10/05/2016 by 369O'Keefe (1 review written)

Switched from old company and saved a bit but got better cover without a fuss… Read Full Review

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★★★★☆

“I found that the online service was very very easy and...”

Written on: 09/05/2016 by dj66 (1 review written)

I found that the online service was very very easy and quick to use and the quote was tailored exactly for my requirements and at a very competitive price… Read Full Review

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★★★★★

“great”

Written on: 09/05/2016 by Loomis247 (1 review written)

very good company,very helpful. quick to buy and cover starts straight away ,reliable would recommend to friends and family or anyone looking for great cover at low prices… Read Full Review

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★★★★☆

“Looks fine thanks ”

Written on: 09/05/2016 by 237Krause (1 review written)

Seems fine not needed to give proof of no claim at mo… Read Full Review

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★★★★★

“ good quote”

Written on: 09/05/2016 by zaKelley197 (1 review written)

Fair price that I could afford being a pensioner… Read Full Review

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★★★★★

“Decent price and good service”

Written on: 08/05/2016

This is the 2nd time I've chosen Hastings Direct, for 2 reasons - the great and speedy customer service I received when I had to cancel an insurance due when I got rid of my old car and secondly, the cost of the new insurance when I bought my next car - it was really sensible and affordable. The insurance itself offered really good cover and included lots that others left out. Very impressed… Read Full Review

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★★★★☆

“good price”

Written on: 07/05/2016 by bazmax (1 review written)

Went though go compare very good price,good quick service on line… Read Full Review

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★★★★★

“Quick and easy to get a quote on line. No complicated...”

Written on: 06/05/2016 by Jamrollypolly (1 review written)

Quick and easy to get a quote on line. No complicated questions to answer. You could add breakdown cover and legal cover at a reasonable cost… Read Full Review

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