The Fragrance Shop Reviews - www.thefragranceshop.co.uk

Click here if this is your business
★★★☆☆
3.0 / 5
50% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Fragrance Shop www.thefragranceshop.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Fake”

Written on: 03/11/2012

I bought 2 polo black 125ml because they were almost same price as what I would normally pay for one. When I tried it, it was just alcohol and the scent was almost not there. I knew right away that I have sold a fake. So called the shop right away to complain and they promised a refund if I return them… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Obviously a fake”

Written on: 28/09/2012

I am also very reluctant to order perfume or cosmetics online as so much is fake. However, as this company has several branches all over the country I thought I would take a chance. I have used Pour Femme EDP by Lacoste for several years and the price on their website was a few pounds cheaper than the high street, but not ridiculously cheap. The package arrived very promptly - so far so good. However, as soon as I used it I knew it wasn't the real thing. For a start the overpowering smell… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“5* Service froma Super Seller!”

Written on: 02/08/2012

This was my first purchase from The Fragrance Shop. The prices are extremely competitive, great offers on the website and very easy to navigate the site. The service was brilliant; I ordered on the Monday night and I received an email on Tuesday morning to say my order had been despatched! It arrived safe and sound and well packaged on the Thursday. There were even a couple of free samples inside for me to try. I was very impressed with my first purchasing experience from The Fragrance… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Professional staff member”

Written on: 22/07/2012

Popped into Epsom fragrance shop on saturday I would like to thank the young lady she certainly knew her fragrances and perfumes we must of gone through a dozen different testers with my wife to choose the right one for her ,what impressed me more than anything is she knew a musky perfume to a floral smell and singled out those musky perfumes for us I've never actually been to perfume shop before and come away so satisfied So well done and you will certainly be seeing me again in he near… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Elle Parfum - YSL”

Written on: 15/05/2012

Hi I would just like to say thankyou sooo much for my order which was sent out promptly. Also, I love the FREE bag it's much bigger than I expected an lastly thank you for the samples you included, a very nice touch. It was my first time ordering from you and I will definately use you again. Many thanks Kindest regards Mrs Rowell … Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“First shopping experience at The Fragrance Shop.”

Written on: 25/04/2012 by sueeigreen (1 review written)

As a new customer I just want to thank The Fragrance Shop for its excellent service. I rang customer services with a query at the outset and was offered clear advice on how to make my order on line. The product price is hugely competitive and the delivery was just amazing. I also used a voucher given to me and received one of my favourite fragrances at a very affordable price. I cannot recommend this shop too highly and am going to e mail my daughter who uses lots of perfume and my friends… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Impossible to contact”

Written on: 21/03/2012

I received an email a few days after ordering advising that my order was cancelled and if I was not sure why my order was cancelled to ring Customer Service @ 0161 873 2118 to find out. Naturally curios to find out why & when I would be refunded. I ended up leaving many messages over the last few weeks but my calls were not returned. Nor were my emails replied to. I have not been refunded. I guess the cost of phone calls has eaten away the refund at this stage but on a point of principle I… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“still waiting for refund - 4 months now!!”

Written on: 19/03/2012

I made an incorrect order on this shops website in Nov 11, I realised my mistake straight after checkout and "cancelled the order before picking"....only a few weeks ago I received an email saying a refund will be processed...however, still nothing - no on answers the phone, I have left several messages and no one picks up emails...this is very poor from such a large outfit....I wouldn't recommend them!!!!… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Wouldn't use again. Useless and rubbish customer service ”

Written on: 22/02/2012 by Carlaroxann (1 review written)

Placed order on Thursday afternoon, knowing dispatch is within 24 hours and delivery is 2-3 working days. So in theory should've got my order by the next Wednesday! This would've been in time for my nieces birthday on the Thursday! It's now the Wednesday and the item hasn't even been dispatched. Emailed the company and told them to cancel the order if it hadnt been posted as I needed it for the Thursday! Got an email back confirming it had been cancelled then a stupid comment that dispatch will… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“CUSTOMER SERVICE NEEDS TO BE IMPROVED”

Written on: 09/02/2012 by SABINEWALKDEN (6 reviews written)

I CAME ACROSS THIS SITE ONLINE AND HAD NEVER USED THEM BEFORE. I PLACED AN ORDER ON 23RD JAN AND RECEIVED MY ORDER 8TH FEBRUARY. IN BETWEEN TIME, I HAD TRIED TO CONTACT CUSTOMER SERVICES ON THE TELEPHONE TO ENQUIRE ABOUT THE STATUS OF MY ORDER AND IMMEDIATELY THE LINE DEFAULTED TO MESSAGE SERVICE WHICH WAS FULL. I TRIED TO EMAIL BUT HAD NO RESPONSE.I WAS ANXIOUS ABOUT THE LONG DELIVERY TIME AND WAS GETTING CONCERNED ABOUT THE LACK OF ANY COMMUNICATION. IT WAS A RELIEF WHEN MY ORDER FINALLY… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“5th Avenue by Elizabeth Arden”

Written on: 04/02/2012

As always buying from Fragrance Shop is such a delight. The service was very prompt, and I loved the free sample they added to my order. Their prices are such a bargain, and it is my favorite shop for perfumes. the 5th Avenue perfume is heavenly I recommend it to all ladies. Thank you for a wonderful service… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Failing to fullfill order properly”

Written on: 13/01/2012 by Melo01 (1 review written)

I ordered £200 worth of perfumes/aftershaves paid £180 after discount but was supposed to get 3 free bags with my order. I noticed the bags were missing off the comfirmation email so rang up and pointed this out.was told this would be sorted but still only got 1 free bag. i rang and rang but kept getting the answer machine left messages but no one ever rang back so emailed them and still no joy fullfilling order correctly and guess what we are 13/1/12 and still no reply from the fragrance… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Still waiting”

Written on: 04/01/2012

Ordered an item for a christmas present with overnight delivery, christmas has come and gone and i have not received my delivery. Quick to take my money from my account but now cant seem to get hold of anyone at the business, no replies to emails and no answer on telephones. Received an email from them asking if I was happy with the product, would be if it had been delivered. STILL WAITING!!!!!!!!!… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Florrie123's Comment

Written on: 05/01/2012

I'm having the same problem trying to get any response from the company. No response to emails and I have sent many. Very bad Customer Services!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Gucci with FREE Gucci Guilty Body Lotion”

Written on: 03/01/2012 by florrie123 (1 review written)

Original order arrived on time but minus the FREE 100ml Gucci Guilty Body Lotion offered and with no explanation. Customer Services messed up then and altered my account that now shows money owing when I don't and have stopped replying to my emails trying to rectify the situation. I now have no FREE Body lotion and messed up online account :(… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Perfumes & free edd hardy bag kept both my daughters...”

Written on: 02/01/2012 by Sacha123 (1 review written)

Perfumes & free edd hardy bag loads of free gifts this wax one of the reasons I used your site kept both my… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Customer Service”

Written on: 01/01/2012 by kevin.brice (1 review written)

I purchased the gift set as above from your online shop. I received the goods but noticed on my bank statement that you have charged me twice for this product. I have rung the customer service line at least a dozen times since the 17th December 2011. The first few times the phone rang and went onto an answer machine that was full and could not take any messages, finally I did manage to leave a message asking someone to ring me back and this has never happened, I have actually left two messages… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unhappy fragrance buyer”

Written on: 28/12/2011

My purchases never came for Xmas although ordered 11th Dec...in fact still waiting!! Have had to buy again ...No refund No response!,, this store like all, relies on Buyers, I certainly won't buy again unless I get a Full Refund and apology, for a very disappointed BUYER,,,,!!… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great buy”

Written on: 21/12/2011

A great buy. A 200ml bottle cheaper than most 100ml in the shops. quick delivery and well packaged. Would definitely recommend to friends and family… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent value..”

Written on: 18/12/2011 by Juliecavana73 (1 review written)

I bought aftershave for my boyfriend and he paid twice the value in the shop and I got double the amount on this website at half the price so I must say that it is great value for money as times are hard at Christmas.. Will be buying off them again n the future… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service and delivery No complaints from...”

Written on: 17/12/2011 by johnwoodcock (1 review written)

Excellent service and delivery No complaints from me.Product christmas present. thank you… Read Full Review

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
thefragranceshop.co.uk