written by Crezy on 14/11/2023
I’ve called them out twice once for my scooter and once for my car both times thay we’re excellent service thay came out within 30 minutes it’s the best service I’ve ever received from any brakedown service thanks start rescue for a great service MR D CRESSWELL
written by SJMCook on 07/09/2023
After 3 years of being with Start Rescue I was recently involved in a bad road traffic accident. They messed me around and lied to myself and the police dealing with the accident for 3 hours The police then had to recover the vehicle. I then spent 2 days travelling back and forth across Scotland to recover my personal possessions from the Van. They have since offered me £30 and then £50 of compensation. I have requested a reasonable level of compensation towards costs incurred and my premium refunded as quite frankly they shouldn't be in this business as they don't offer a service. They are aggressive on the phone and don't want to know. They won't even provide details of who to complain to and state we will ring you! AVOID THEM AT ALL COSTS!
Written on: 15/09/2023
Hi, we're sorry to hear of your experience, we would like to assure you that our Customer Services team are investigating your concerns and will be in contact with you in due course. However if you wish to contact them directly then please do so, alternatively you can email them. Best wishes the Start Rescue team.
written by Seadated on 16/02/2023
Only used twice and never again. Poor service twice and no one knows what is happening. Start rescue takes the money, third party does the rescue. Told time of rescue and an hour later with no update still waiting , no one is sure what is happening. When recover driver did turn up the driver was complaining he had the wrong vehicle. When we eventually got to my drive he off load the car we had to try pushing it and had to get help from neighbour to push off the road ( still blocked other cars in). Driver was moaning that he had another 16 customers to see. 1. Once I report a breakdown I should not have to do their job by calling around 2. When a rescue time is sent to you you don’t except waiting for over a hour and half with no contact. 3. Recovery could have put vehicle on drive as room for 6 cars 4 I am disabled which I explained , but was expected to push a car , this was not taken into consideration especially as left in cold weather, which is not good for my health. I have now joined the AA , yes it’s more expensive but reliable.
Written on: 25/02/2023
Hi, we are sorry to hear of your experience, this is not the level of service we endeavour to provide our customers, we are keen to investigate your experience, in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.
Written on: 07/09/2023
Same experience for me. They left me standing on the side of the road for 3 hours and the Police had to arrange recovery. Absolute bunch of jokers to avoid at all cost!
written by qlKirby258 on 11/01/2023
Phoned at 9.30 am , gave precise directions after several calls ,they sent Breakdown to wrong address and town. Blamed me for the problems and said there Breakdown co0mpany had now refused to co0me out to me and that I had to contact them to try to persuade them to come out. They turned up at 4.30 pm acting no apology . took five mins to start the car. Long letter was sent to company in complaint, no admission of any guilt or apology. This was the Worst company I have ever had to deal with, and would never recommend it to a living soul. Lacking in any kind of empathy or Customer Service.
Written on: 13/01/2023
Hi, thank you for taking the time to comment and leave a review, we're sorry to find your comments. We understand you have made a complaint, if we haven't done so already then we will reply to you in due course, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.
written by Grappie on 12/07/2022
Been with start rescue for about 4 years and renewal price is always great. Only had to use the service recently had a flat tyre and can’t change it because I have copd. The breakdown people were with me within 30 minutes. Excellent service and will definitely renew in September
Written on: 13/07/2022
Hi startrescue.co.uk customer, thank you very much for your kind words, we're happy to hear you always find your renewal premium a good price, and that we assisted you in good time when you needed us. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.
written by AyaanJenkins256 on 28/01/2022
car broke down unexpectedly, needed help, just a phone call away and help was on it's way. Picked us up and took us home with the car and saved the day. It was the first time we had needed help of this kind in many,many years and so glad we had kept it available "Just in case". The response was prompt and friendly and so comforting knowing we were not alone.
Written on: 01/02/2022
Dear AyaanJenkins256, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department to enable us to pass on your comments and reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.
written by LuciaQuinn on 27/01/2022
i have always found this brakedown service to give excellent service and its very good value for money the fact that you get free legal cover is brilliant i would have no hesitation in recommending to others
written by AndyMH14bonneville on 25/01/2022
Still renew my policy with them although over the last couple of years I haven't had any need to call them out. Still the best value I have found for this type of policy. Had to call them out a couple of years ago when my bike was rendered unrideable owing to a puncture(when we still had our freedoms) and was eventually relayed all the way home from the peak district to the south coast on a Sunday afternoon with no issues whatsoever. Although relay owing to a puncture is not necessarily always granted, their policy is never to leave anyone stranded so couldn't have received a better service.
written by Fry1961 on 25/01/2022
Really happy with Start Rescue, one thing I'd like to change back as it used to be and that is to go back to send a SMS to confirm rescue arriving and eta. Nowadays you get told confusingly that they will send you a text message to confirm it all. Well! Nowadays you don't get a text. The message gets sent via their app, which is not good a. Because they don't tell you and you wait fir a text/sms, b. Because often you are in areas where there's not much connection or battery charge so having to go back and forth on the app is not very convenient /user friendly, plus 'text' it's universally understood as a sms not communication inside the App.
written by Lincoln462 on 25/01/2022
I originally opted for Start Rescue on a price basis - all other recovery has cost me an arm and a leg previously & reviews were good. I have been with Start Rescue for several years now and have had to call them out for a punctured tyre & a flat battery. Easy to contact and a very quick response - no lengthy wait at roadside! Very good value for money.
written by 227Gleason on 25/01/2022
Unfortunately , had two less than successful experiences..very long drawn out affairs...stuck in the elements and so close to home..!!#
Written on: 25/01/2022
Dear Customer, we are sorry to find your comments. if you would like us to investigate your experience further for you, please don't hesitate to contact our Customer Service Department . All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.
written by amy1991 on 24/01/2022
Always been efficient when I’ve needed a call out, renewals easy and staff are always friendly and helpful. Prices are always reasonable
written by TishBrighty on 24/01/2022
I've only used their services 3 times, if I remember rightly; for flat tyre and flat battery - twice. Once was in Mid- Wales and I was impressed at the speed with which a mechanic arrived and got the car going, enabling me to get to a garage for a new battery. Helpful and friendly! What's not to like? mechanic left his engine running whilst putting my spare tyre on. That fellow wasn't as smiley so I didn't dare ask him why?
written by 442O'Connor on 24/01/2022
Been with them for 30 years with our motorbikes wouldnt go anywhere else Never had to wait long even on bank holidays very good customer service cannot rate them highly enough
written by holsdad on 24/01/2022
Reasonable time arriving and towing my car to the garage.
written by Nick197174 on 24/01/2022
I've had start rescue for several years now, so has my wife and daughter between us. We have had to call out twice and I was very impressed with the speed and the level of service that we received. I would highly recommend start rescue to anyone needing a backup for when things go wrong. The most surprising thing is that the price is so competitive. The app is also a really effective way of managing your crisis
written by ianlee135 on 24/01/2022
start rescue have always responded quickly to any call out Ihave made
written by BrianDe on 24/01/2022
I have only needed them twice but got me home on both occasions. Been with them for years and will continue using them. My ex wife is also with them and needed to get her car to a garage as her clutch had gone. Great service and cheaper than the major breakdown services. What more do you need?
written by CLMace on 24/01/2022
Have renewed our membership for several years due to a reliable service and fair membership prices.
written by Flores151 on 24/01/2022
Great prices and good service. Have used Start Rescue for a number of years now. More than happy with the service they give. Take a look at their prices compared to other breakdown companies and give them a go.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Startrescue.co.ukcustomerservices's Response to Crezy's Review
Written on: 24/01/2024
Hi, thank you for taking the time to comment and leave a review. We're happy to hear you've received an excellent level of service from us on both occasions. Best wishes the Start Rescue Team.