Travel Cheap UK, Reviews - www.travelcheapuk.co.uk

★★★☆☆
2.6 / 5
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★☆☆☆☆

“I paid for tickets which I never received and all...”

Written on: 06/12/2013

I paid for tickets which I never received and all phone numbers and e-mail addresses are no longer working… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/06/2013 by Carolgiron3 (1 review written)

This is my first time i used travel cheap uk the travel advisor who helped me with my booking was very helpful lots of patience when i called him several times to make changes to my booking he was very professional very helpful and always available to help and definitely well recommended company… Read Full Review

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★★★★☆

“Outstanding Customer Service ”

Written on: 26/04/2013

First time I used Travelcheapuk. The service was outstanding from start to finish. Shawn the advisor who dealt with my booking was professional, helped and kept me up to date throughout the process. When I called to make changes to my booking Shawn was available to assist and I was impressed how quickly he was able to action my request. Best thing about Travelcheap UK is that you have one person who deals with you throughout the booking process or maybe I was just lucky because every time I… Read Full Review

Carlene123's Comment

Written on: 08/12/2013

I book with shawn williams as well, he is a theif and a liar he took 2thousand 9hundred pound from me. Three day before I travel he disappear, Great Britain beware. Do anyone know these people address. They are India, they used Barclay account. Be aware they are vipers.

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★★★★★

“Great Customer Service”

Written on: 25/03/2013 by trudelajayi (1 review written)

The Advisor MALIK that dealt with my booking was exceptionally professional, everything you would expect and more from customer service. He was extremely patient, listened to my requests, didn't try to force on me what he had available and for 2 whole days he looked and searched for what I wanted (and that was not an easy request)He called me everytime there was something available close to what I wanted until he found me the exact flight I wanted (unlike Airfrance who were extremely rude). I… Read Full Review

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★★★★★

“Reliable”

Written on: 23/11/2012

They are super wonderful. It was the best experience ever as I got best value of ticket. Their impeccable services and responsible staff makes the company reliable and highly recommended!. Thanks!… Read Full Review

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★★★★★

“got the best holiday deal through travel cheap uk ...”

Written on: 22/11/2012

Planning for the family holiday is always been a big fuse because you have to take care of alot of things but this year in school holidays only two weeks left until the holidays be over on the last minute we called travel cheap UK and for our surprise they offered the best package for family holiday well I didn't waste a sec to take it because the price was so cheap its left me extra for more shopping and fun and for upcoming years holiday trip will always be booked through travel… Read Full Review

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★★★★★

“I will buy my tickets from Travel Cheap Uk anytime....”

Written on: 11/10/2012 by ceils (1 review written)

I will buy my tickets from Travel Cheap Uk anytime. The service is fantastic and the staff very patient with customers. A very reliable travel agent.I will recommend Travel Cheap UK to anyone who wants to travel.The prices are reasonable and you get real value for money… Read Full Review

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★★★★★

“l have booked for my flight with travel cheap and was...”

Written on: 20/01/2012 by precious.q (1 review written)

l have booked for my flight with travel cheap and was really impressed with Mark for he took his time to explain everything l needed to know.l was impressed because most agents l have used were not really as patient and as helpful as Mark and his price was reasonable too.l would highly recommend him to my family.lm just waiting to fly now and to see what experience l wiill have but l trust it will be a good one thanks to Mark lm happy… Read Full Review

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★☆☆☆☆

“Financial Disaster”

Written on: 25/07/2011

In February of this year (2011) I booked and paid for two return tickets with Travelcheapuk to fly to Zimbabwe in late March . Three weeks before my wife & I were due to fly, the airline I had booked with went on strike. After having waited two weeks for the strike to end (it lasted a full month) I requested Travelcheapuk to urgently apply to the airline for a full refund for my tickets. In spite of over 17 phone calls and 6 emails to Travelcheapuk over the next 10 weeks (99% of which were… Read Full Review

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★★★★★

“ HI! ”

Written on: 21/03/2011

HI!
i think your the best in customer service and getting the cheap prices in uk i will recomend to you to all my friend. once again thanks so much MR KYIRUKU
regards
emmanuel karela
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★★★★☆

“these people are really professional and i am really...”

Written on: 19/03/2011

these people are really professional and i am really obliged with the way they treated me when booking a flight for my daughter coming from lagos but i still guess they can always improve a little bit more… Read Full Review

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★★★★☆

“I have had a very pleasant experience with this travel...”

Written on: 19/03/2011

I have had a very pleasant experience with this travel group. The staff are always available for enquiries. It has made the whole process of booking very convenient. I would recommend them to anyone and I would continue to use their services… Read Full Review

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★★★★★

“100% satisfaction in dealing with Travel Cheap UK 100...”

Written on: 29/01/2011 by ahmedbhutta (1 review written)

100% satisfaction in dealing with Travel Cheap UK 100 customer care 100% price 100% response i will recomend everyone to try them… Read Full Review

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★★★★☆

“I have been travelling a lot for the past 8 years but...”

Written on: 28/01/2011

I have been travelling a lot for the past 8 years but the experience that i got a few days back was quite fabolous as when u want a flight booked at urgent basis with a few bucks and when most of the offices are closed, the customer services rendered by Mr Benson were incredible. Its not that its the only travel agency that is providing such dynamic services but I personally felt of telling it to others that this travel agent helped me a lot… Read Full Review

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★★★★★

“Everythings is perfect, price, services, customer...”

Written on: 28/01/2011

Everythings is perfect, price, services, customer relationship everything. i was happy and satisfied dealing with travelcheap uk… Read Full Review

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★★★★★

“Very Cheap deal..good communication and reliable seller”

Written on: 27/01/2011

Very Cheap deal..good communication and reliable seller… Read Full Review

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★★★★★

“I have recently dealt with the company by buying a...”

Written on: 27/01/2011

I have recently dealt with the company by buying a ticket from them. What I liked is their customer service. If you call there are staff who are willing to help you. They patiently explain all issues to you and frankly tell you whatever problems you may encounter. The only issue I had with them related to card payment where their system could not recognise the address of my card and therefore advised me to use another means of payment. I think it is a plus since it is a way of preventing fraud… Read Full Review

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★☆☆☆☆

“I bought a return ticket to Zimbabwe in September 2010...”

Written on: 22/01/2011 by Sandyle (1 review written)

I bought a return ticket to Zimbabwe in September 2010 through Travelcheap UK and the price and service was good. My flight was cancelled due to the Air Zimbabwe airport strike. I had travel insurance but Paul from Travelcheap told me not to go that route as Air Zimbabwe would refund the whole fair. I then booked my return flight to Zimbabwe with Travelcheap on Ethiopian Airlines and paid for this new ticket in full. Air Zimbabwe have confirmed to me that they refunded Travel cheap in full… Read Full Review

Jopopo's Response to Sandyle's Review

Written on: 24/01/2011

Your experience mirrors my own exactly. Calls, e mails, special delivery letters all remain unanswered and yesterday someone saying they live at the registered address for travelcheapuk in Edomonton London called me to say travelcheapuk are not known at that address. E mails to the company asking where they are based remain unanswered.

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Jopopo's Response to Sandyle's Review

Written on: 02/03/2011

Beware the travelcheapuk's own review page as it has very glowing reviews which all appeared on the same day at the time some passengers are still fighting for the refunds they are entitled to!

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Sandyle's Response to Sandyle's Review

Written on: 05/02/2011

Yes, they think they are so clever. When we phone their offices, they can see we are phoning from Zimbabwe and say that we have the wrong number. They told ne husband that they were a "marriage guidance centre", or they say <name removed> does not work there anymore yet my husband has an e-mail from <name removed> that day saying please phone him on that number!! They hang up on us, etc. etc., etc.!! Disgusting behaviour for a travel company that owes you money.
<br/>I must also tell you that they did not tell me they cannot refund the taxes, they lied and said that the refund they paid me was all that they received from Air Zimbabwe yet I have confirmation from Air Zimbabwe that they were refunded the full amount!! Please also see their facebook page Travel Cheap UK and the owner, <name removed> comments to me and my facebook page Travel Cheap UK scam whereby there is another lady with the same issue with them. thanks

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Jopopo's Response to Sandyle's Review

Written on: 24/01/2011

I found this review very helpful because it told me I am not alone in having trouble getting my airport tax refunded by this company. How many more of us are there I wonder!!

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★☆☆☆☆

“I advise you not to go near TRAVELCHEAP.CO.UK! ”

Written on: 16/12/2010 by jopopo (1 review written)

I advise you not to go near TRAVELCHEAP.CO.UK!
Flight to Zimbabwe booked.
Air Zim went on strike. I was unable to travelwith Air Zim. Travelcheap.co.uk refunded the fare paid bit NOT the airport tax. Company will not reply to e mails or take my calls, they have returned letters sent Special Delivery saying the have "gone away" which is not true.
As a pensioner who travelled to Zim to open a childrens home which I had raised funds to build and my fare was paid for by donors I need this money… Read Full Review

Sandyle's Response to jopopo's Review

Written on: 05/02/2011

Hi, I have the same issue with Travelcheap UK, please look at my facebook page Travelcheap UK scam and post your comment and I will get in contact with you as want to go to Watchdog and other relevant authorities about this company?

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★★★★☆

“I enquired from different travel agencies for a return...”

Written on: 15/04/2010

I enquired from different travel agencies for a return ticket to Harare, I was quoted a reasonable price of 625 in May, whereas other agencies were quoting me more than 700. TravelHouseuk, another agency, quoted me 575. However, TravelHouse is well known for dishonesty and very poor customer service, according to reviews on the web and other sources (i.e. ex-employees) that I turned them down for TravelcheapUK. The Manager at TravelCheapUk, Mark, provided exceptional customer service and… Read Full Review

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