StreetCar Reviews - www.streetcar.co.uk

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“Street Car is a Rip-off, ”

Written on: 08/09/2010

Street Car is a Rip-off,
On my first and last rental I already had to call twice an 0845 number just to get out of the car park (taking me all in all 20 mins)
Further huge hidden charges apply if yoou are unlucky enough to pass the return time. In a congested city, this is impossible to avoid, so best message is continue to buy cars and rennt cars the proper way annd above all do not rent street car… Read Full Review

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★☆☆☆☆

“Beware of Streetcar - as with many companies when they...”

Written on: 26/08/2010

Beware of Streetcar - as with many companies when they first arrived it all seemed to work very well - helpful customer service, great cost for car-hire, convenient,... - but things are changing rapidly. Fees have risen drastically, and their support staff now seem incredibly rude, unhelpful, disinterested; and never offer the chance for issues to be directed to anyone else if they are unable to help - you simply get a 'No thanks, Goodbye' from them over and over again, leaving you completely… Read Full Review

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★★★★★

“Been a member for over 2 years now and I think the...”

Written on: 19/07/2010 by LondonChap (2 reviews written)

Been a member for over 2 years now and I think the service is great.

In response to some of the other comments - I find the insurance options really handy, as I turn them on and off for when I need a car. It's certainly a lot cheaper than when I used to have to insure my old Clio for the whole year.

I like how many cars they have and how easy it is to book online - or even on my iPhone now. If I needed a car for 3 or 4 days I'd consider normal car hire, but for everything from an hour to 48… Read Full Review

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★★★☆☆

“I'd recommend for a friend if they only wanted a car...”

Written on: 14/07/2010

I'd recommend for a friend if they only wanted a car for a few hours every now and then. If they didn't need one, it probably would not be worth it.

Streetcar is a good idea but they keep putting the costs up. Beware other charges too. Even if you have fully comprehensive insurance you still have to pay a repair charge AND an off road fee PER DAY, if there is damage to the car.

As others have pointed out, there are hire downtimes when damage may be caused (eg vandalism) but the previous… Read Full Review

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★★★☆☆

“I've used STREETCAR a few times and found it very...”

Written on: 23/06/2010

I've used STREETCAR a few times and found it very handy, but as another reviewer has pointed out, the benefits of the service have become fewer since I joined so I doubt I will renew my membership.

For example, the insurance costs have risen quite dramatically (about 40-50%) and even if you are fully exempt from any costs, they WILL still charge you a repair admin fee (Whatever that is) AND charge you PER DAY while the car is unusable. I would have LOVED to know about all these charges before… Read Full Review

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★★★★★

“Streetcar is a good if not excellent service. The cars...”

Written on: 16/06/2010

Streetcar is a good if not excellent service. The cars are widespread, entirely straighforward to use and reliable. Customer service is excellent, with a simple SMS system to extend bookings. My only criticsms are the rising cost of insurance and less generous discounts (e.g. overnight) than in the past. But for an occasional, London or big city based car user it's a good service and a whole lot better than car ownership… Read Full Review

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★★★★★

“Have been a member for about 3 years now. Have had...”

Written on: 06/04/2010

Have been a member for about 3 years now. Have had nothing but positive experiences and would definitely recommend them to anyone thinking of joining… Read Full Review

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★☆☆☆☆

“I have been a member of Streetcar for 6 months until...”

Written on: 27/01/2010

I have been a member of Streetcar for 6 months until this week. It's all nice and easy until...

You receive an e-mail stating there was a damage to the car after you left it.

I am being charged 860 pounds for a significant damage which was not on the car when I left it. Customer Services Team is useless, you can never speak to a Manager, they never call you back when you ask them to. They don't care anyway as they just take the money from your credit card !

Many more customers have suffered… Read Full Review

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Natring's Comment

Written on: 26/11/2010

Hi there,
<br/>
<br/>They're doing the exact same thing to me even though I reported the problem at the beginning of my rental.
<br/>
<br/>How did you get out of this? I need tips as I'm feeling really lost!
<br/>
<br/>Thanks a lot!

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★☆☆☆☆

“Beware users of streetcar, I have used them very...”

Written on: 15/12/2009

Beware users of streetcar, I have used them very happily for 3 years until last month. I have driven their cars many times and I've recently had them try to charge me £330 for a scratch to a bumper I did not do. I picked up the car in darkness, checked it over carefully and drove for one hour safely. 1 week later I get a call saying there is £330 worth of damage to the bumper. I contest and visit the car, there is a tiny sratch on the bumper visable only in daylight.

And when I say a tiny… Read Full Review

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★★★★★

“I've been a member of Streetcar for about two years...”

Written on: 29/07/2009 by Taylott (173 reviews written)

I've been a member of Streetcar for about two years now. I think the idea is fantastic, especially for people like me who don't need to drive that much, but do need to drive those occasional times, so this service becomes very useful.

Registration was simple and straight forward. Just a few checks with the DVLA, and as long as you don't have any prior convictions or too many points on your license, you're signed up!

Luckily for me, my nearest Streetcar "car" is parked just round the corner… Read Full Review

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