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Written on: 16/11/2011 by plateman (1 review written)
Being a silver surfer making a purchase on line was approached with some trepidation but this site offered value for money the postage was paid I was able to track my order and the order was delivered on time. It will give me confidence to order again… Read Full Review
Written on: 14/10/2011 by ZachandOliversyummymummy (1 review written)
The owner Sundae was so helpful on the phone it was clear she had impeccable knowledge of her products & the whole process of getting the products to the customer was very slick. I felt very confident buying from her. Also having checked the comparative prices of the products with Amazon after I placed the order, Whywoodworks was cheaper with FREE next day delivery! Not only that but they have a 'live' system of the stock of their products so if it says its in stock-it is! Unlike 2 other… Read Full Review
Written on: 12/08/2011
Initially I was doubtful about buying from a company that I knew nothing about - I did check that it was registered at Companies House and I rang the phone number given and asked a couple of questions - the answers reassured me. The toy was ordered at about 10.00 a.m. - the confirming email arrived quickly and another email told be I could track the item. The item arrived about 11.00a.m. next day - well wrapped and it perfect condition. The range of items for sale looks good - I am very… Read Full Review
Written on: 23/05/2011
Having experienced several instances where the level of service and customer care were lacking from other on-line compaies, it was a pleasant suprise to finally find one that finally understands what service means.
To demonstrate, my requested delivery address was to my place of work, this must have appeared strange to the delivery team so rather than blindly post the item, and risk non-delivery, they kindly requested confirmation so that delivery would be… Read Full Review
Written on: 17/05/2011
We have bought several items from whywoodworks and we still can't understand how they can sell such good quality products, at great prices and deliver next day for free! We have just bought a balance bike for our daughters 3rd birthday and the customer service was exceptional - email confirmation of the order, dispatch and a call to confirm too. Very impressed indeed. Highly recommended!… Read Full Review
Written on: 14/04/2011
Their prices are displayed as really low on the google shopping results but when you click in they then add the VAT. This is really poor practice… Read Full Review
Written on: 14/02/2011
We bought the John Crane branching out guitar from Why Wood works and it was not as expected as I wanted a guitar that could be used as a learning guitar, I emailed to say this, and recieved an immediate response and a refund was offered.
I couldnt fault the Customer services at all and it was a very good company to deal with.
I would highly reccomend… Read Full Review
Written on: 31/01/2011
The goods were ordered late Saturday night and arrived Tuesday, standard delivery. The order process was simple and the bunk beds were excellent quality. Excellent customer service… Read Full Review
Written on: 19/01/2011
We ordered beautiful toys for our children's Christmas, unfortunately an item came very slightly damaged, so I called Mark at Why Woodworks who suggested our daughter play with the damaged item and after Christmas and due to the bad weather they would send a brand new one out to us, not only was he true to his word we were able to keep the damage item repair it and donate it to our daughters nursery. Sundae's customer service was excellent and we have used the website since, absolutely… Read Full Review
Written on: 07/01/2011
I was very happy with the service, although the weather affected delivery, all items were received on time for Christmas to Ireland. Very helpful customer service who answer my emails and gave me the tracking information… Read Full Review
Written on: 05/01/2011
I can't recommend them highly enough!!
In short: initial order,castle went missing with carrier.
Raised with W.W.W and although there were stock issues with the item (In the mean time, sold out on other sites, I was getting desperate)- they located another for express delivery to ensure my 4yr wasn't devistated for Xmas.
There were drawn out issues with delivery(s) but this was mainly down to the unseasonal weather..........!! and not W.W.W
W.W.W's commitment to genuine customer service is… Read Full Review
Written on: 05/01/2011
Although the goods arrived late this was not the fault of the company - the goods were out for delivery the next day but were delayed because of snow and general backlog. When I contacted the company by e-mail to ask if they could help me track the delivery the response was swift and helpful. We would certainly use this company again. Thank you for excellent service… Read Full Review
Written on: 24/12/2010
Great products, absolutely excellent customer service and fantastic delivery at no extra cost. Definitely going to be my first choice for on line toy purchases in the future and I have no hesitation in recommending to all… Read Full Review
Written on: 22/12/2010
Brilliant! I was after a much sought item: the Quadrilla Melody Marble Run which has been out of stock everywhere for quite a while. I subscribed to the notification e-mail service and got an e-mail recently. I ordered the item yesterday and had it in the house today, just after twelve. Amazing. That's during the final days before Christmas and half the country covered in ice and snow… Read Full Review
Written on: 22/12/2010
The parcel arrived on time (in spite of the bad weather conditions). As per the email guidelines, I checked the item on arrival. Unfortunately it was damaged. I rang Why Wood Works and explained the situation. I couldn't have been more impressed. Sundae said that she would contact the warehouse and arrange for another one to be sent out the following day. Again, in spite of the bad weather it arrived on time. The customer service was first class, the tool box and bench is a gorgeous gift. There… Read Full Review
Written on: 21/12/2010 by Mrs Linda Marshall (1 review written)
Although this item was deliveried late to us it was not the fault of the supplier as it got held up with the courier due to adverse weather, the supplier in fact went out of their way to chase our item up (even though we had full tracking details and could have done it ourselves) and I was very impressed with the service and help we received - I would definitely recommend this supplier to anyone as the quality of the goods is first class and also the after sales service is first class - so buy… Read Full Review
Written on: 19/12/2010
Outstanding company to deal with. Very helpful people on end of phone. Got item day after ordered. Fantastic service. Quality of desk & chair were excellent, (PINTOY). Would not hesitate to recommend company or desk & chair. Will be telling friends & family how great service from WHYWOODWORKS was & desk & chair was excellent quality & as a bonus was £10 cheaper than anywhere else even with discounts!!… Read Full Review
Written on: 10/12/2010
Very helpful and prompt service, esp when I ordered incorrect item and needed to exchange it… Read Full Review
Written on: 09/12/2010
Fab website with excellent quality toys. I ordered online and then phoned to confirm. Item arrived next day as promised, saving my daughters 4th birthday after we had been badly let down by another company. Thank you so much for your excellent service I will be recommending your site to all my friends… Read Full Review
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Written by MarkJefferies