Why Wood Works Reviews - www.whywoodworks.co.uk

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★★★★★
4.8 / 5
95% of users recommend this
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  • Value For Money

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★★★★★

“Amazon? Why bother?”

Written on: 25/11/2011 by Steveburridge (1 review written)

Cheaper and faster delivery than Amazon. Enough said… Read Full Review

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★★★★★

“My First Purchase”

Written on: 16/11/2011 by plateman (1 review written)

Being a silver surfer making a purchase on line was approached with some trepidation but this site offered value for money the postage was paid I was able to track my order and the order was delivered on time. It will give me confidence to order again… Read Full Review

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★★★★★

“Fabulous products, amazing service!”

Written on: 14/10/2011 by ZachandOliversyummymummy (1 review written)

The owner Sundae was so helpful on the phone it was clear she had impeccable knowledge of her products & the whole process of getting the products to the customer was very slick. I felt very confident buying from her. Also having checked the comparative prices of the products with Amazon after I placed the order, Whywoodworks was cheaper with FREE next day delivery! Not only that but they have a 'live' system of the stock of their products so if it says its in stock-it is! Unlike 2 other… Read Full Review

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★★★★★

“Excellent service and delivery”

Written on: 12/08/2011

Initially I was doubtful about buying from a company that I knew nothing about - I did check that it was registered at Companies House and I rang the phone number given and asked a couple of questions - the answers reassured me. The toy was ordered at about 10.00 a.m. - the confirming email arrived quickly and another email told be I could track the item. The item arrived about 11.00a.m. next day - well wrapped and it perfect condition. The range of items for sale looks good - I am very… Read Full Review

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★★★★★

“www.whywoodworks.co.uk. Excellent!! ”

Written on: 23/05/2011

www.whywoodworks.co.uk. Excellent!!

Having experienced several instances where the level of service and customer care were lacking from other on-line compaies, it was a pleasant suprise to finally find one that finally understands what service means.

To demonstrate, my requested delivery address was to my place of work, this must have appeared strange to the delivery team so rather than blindly post the item, and risk non-delivery, they kindly requested confirmation so that delivery would be… Read Full Review

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★★★★★

“We have bought several items from whywoodworks and we...”

Written on: 17/05/2011

We have bought several items from whywoodworks and we still can't understand how they can sell such good quality products, at great prices and deliver next day for free! We have just bought a balance bike for our daughters 3rd birthday and the customer service was exceptional - email confirmation of the order, dispatch and a call to confirm too. Very impressed indeed. Highly recommended!… Read Full Review

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★☆☆☆☆

“Their prices are displayed as really low on the google...”

Written on: 14/04/2011

Their prices are displayed as really low on the google shopping results but when you click in they then add the VAT. This is really poor practice… Read Full Review

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Sindae's Comment

Written on: 13/05/2011

The way googlebase collects data from ecommerce sites has nothing to do with the company more to do with google, this review is therefore unjustified.
<br/>

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Guest's Comment

Written on: 30/06/2011

Response to Sindae: The data is not collected by Google, it is provided by you in the feed you supply to Google. Please review your google feed and you won't mislead your customers.

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★★★★★

“We bought the John Crane branching out guitar from Why...”

Written on: 14/02/2011

We bought the John Crane branching out guitar from Why Wood works and it was not as expected as I wanted a guitar that could be used as a learning guitar, I emailed to say this, and recieved an immediate response and a refund was offered.
I couldnt fault the Customer services at all and it was a very good company to deal with.

I would highly reccomend… Read Full Review

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★★★★★

“The goods were ordered late Saturday night and arrived...”

Written on: 31/01/2011

The goods were ordered late Saturday night and arrived Tuesday, standard delivery. The order process was simple and the bunk beds were excellent quality. Excellent customer service… Read Full Review

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★★★★★

“We ordered beautiful toys for our children's...”

Written on: 19/01/2011

We ordered beautiful toys for our children's Christmas, unfortunately an item came very slightly damaged, so I called Mark at Why Woodworks who suggested our daughter play with the damaged item and after Christmas and due to the bad weather they would send a brand new one out to us, not only was he true to his word we were able to keep the damage item repair it and donate it to our daughters nursery. Sundae's customer service was excellent and we have used the website since, absolutely… Read Full Review

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★★★★★

“I was very happy with the service, although the...”

Written on: 07/01/2011

I was very happy with the service, although the weather affected delivery, all items were received on time for Christmas to Ireland. Very helpful customer service who answer my emails and gave me the tracking information… Read Full Review

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★★★★★

“I can't recommend them highly enough!! ”

Written on: 05/01/2011

I can't recommend them highly enough!!
In short: initial order,castle went missing with carrier.
Raised with W.W.W and although there were stock issues with the item (In the mean time, sold out on other sites, I was getting desperate)- they located another for express delivery to ensure my 4yr wasn't devistated for Xmas.
There were drawn out issues with delivery(s) but this was mainly down to the unseasonal weather..........!! and not W.W.W
W.W.W's commitment to genuine customer service is… Read Full Review

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★★★★★

“Although the goods arrived late this was not the fault...”

Written on: 05/01/2011

Although the goods arrived late this was not the fault of the company - the goods were out for delivery the next day but were delayed because of snow and general backlog. When I contacted the company by e-mail to ask if they could help me track the delivery the response was swift and helpful. We would certainly use this company again. Thank you for excellent service… Read Full Review

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★★★★★

“Great products, absolutely excellent customer service...”

Written on: 24/12/2010

Great products, absolutely excellent customer service and fantastic delivery at no extra cost. Definitely going to be my first choice for on line toy purchases in the future and I have no hesitation in recommending to all… Read Full Review

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★★★★★

“Brilliant! I was after a much sought item: the...”

Written on: 22/12/2010

Brilliant! I was after a much sought item: the Quadrilla Melody Marble Run which has been out of stock everywhere for quite a while. I subscribed to the notification e-mail service and got an e-mail recently. I ordered the item yesterday and had it in the house today, just after twelve. Amazing. That's during the final days before Christmas and half the country covered in ice and snow… Read Full Review

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★★★★★

“The parcel arrived on time (in spite of the bad...”

Written on: 22/12/2010

The parcel arrived on time (in spite of the bad weather conditions). As per the email guidelines, I checked the item on arrival. Unfortunately it was damaged. I rang Why Wood Works and explained the situation. I couldn't have been more impressed. Sundae said that she would contact the warehouse and arrange for another one to be sent out the following day. Again, in spite of the bad weather it arrived on time. The customer service was first class, the tool box and bench is a gorgeous gift. There… Read Full Review

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★★★★★

“Although this item was deliveried late to us it was...”

Written on: 21/12/2010 by Mrs Linda Marshall (1 review written)

Although this item was deliveried late to us it was not the fault of the supplier as it got held up with the courier due to adverse weather, the supplier in fact went out of their way to chase our item up (even though we had full tracking details and could have done it ourselves) and I was very impressed with the service and help we received - I would definitely recommend this supplier to anyone as the quality of the goods is first class and also the after sales service is first class - so buy… Read Full Review

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★★★★★

“Outstanding company to deal with. Very helpful people...”

Written on: 19/12/2010

Outstanding company to deal with. Very helpful people on end of phone. Got item day after ordered. Fantastic service. Quality of desk & chair were excellent, (PINTOY). Would not hesitate to recommend company or desk & chair. Will be telling friends & family how great service from WHYWOODWORKS was & desk & chair was excellent quality & as a bonus was £10 cheaper than anywhere else even with discounts!!… Read Full Review

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★★★★★

“Very helpful and prompt service, esp when I ordered...”

Written on: 10/12/2010

Very helpful and prompt service, esp when I ordered incorrect item and needed to exchange it… Read Full Review

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★★★★★

“Fab website with excellent quality toys. I ordered...”

Written on: 09/12/2010

Fab website with excellent quality toys. I ordered online and then phoned to confirm. Item arrived next day as promised, saving my daughters 4th birthday after we had been badly let down by another company. Thank you so much for your excellent service I will be recommending your site to all my friends… Read Full Review

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