Benz Travel Reviews

★★★★☆
3.8 / 5
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Benz Travel

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★☆☆☆☆

“Booking wiith Benz Travel has been the worst...”

Written on: 27/01/2014

We booked the tickets 9 months before the flight, but didn't get the confirmation tickets until 1 week before the actual flight! Worst still the original airline we booked could not take us, as there were problems with the connecting flight (issue that we're not informed by the agency but had to find out somewhere else!). We had to call the agency almost everyday for 2 months (as they don't call us often to give update). Two weeks before we were booked to leave, they've managed to find us a… Read Full Review

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★★★★★

“Great price and excellent service.”

Written on: 20/01/2014

I've just purchased 5 return flights to Bangkok with Turkish Airlines through Benz travel. The agent,Rodney, was great and I got the flights cheaper than anywhere else and before they had been released on the airline website. I travel a lot and will use them again… Read Full Review

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★★★★★

“A good experience”

Written on: 09/01/2014

Staff treated me with respect - kept to their word and kept me informed of developments and actions taken. Dealt with the same staff throughout the process which meant I didn't have to repeat myself, staff was very patient and helpful. Also did their best to accommodate my individual needs and was able to find me a deal that fitted with my needs. A much better Experience than working on the internet. Thank you Benz Travel… Read Full Review

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★★★☆☆

“Finally got issues resolved. but took a long time to...”

Written on: 09/01/2014

We booked flights to and from Melbourne, plus three domestic flights in Australia while we were there. The prices quoted were and are excellent, BUT we had a problem with the baggage allowances on our domestic flights in Australia and it has taken a long time to sort out, using many phone calls and emails. Very pleased to report all sorted out amicably today, to our complete satisfaction, - only three days before we fly, but better late than never, we guess!… Read Full Review

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★★★★☆

“Excellent (So far)”

Written on: 09/01/2014

Prompt efficient service to date. Awaiting arrival of electronic tickets and subsequent travel and so will reserve final judgement until completion of travel. But, excellent so far… Read Full Review

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★☆☆☆☆

“BENZ TRAVEL POOR SERVICE LIES AND DECEIT ALL TO GET...”

Written on: 07/01/2014

WE BOOKED A RETURN TRIP TO AUSTRALIA WITH THREE INTERNAL FLIGHTS IN JUNE. WE ASKED FOR FULL BAGGAGE ALLOWANCE ON INTERNAL FLIGHTS AND GIVEN A PRICE,WE QUERIED IF THIS INCLUDED FULL BAGGAGE ALLOWANCE [20k] OR MORE AND WERE ASSURED YES IT WAS, SO WE BOOKED. THE TICKETS WERE RECEIVED IN A SHORT TIME FOR US TO FIND ON INTERNAL BAGGAGE ALLOWANCE AT ALL ONLY CARRY ON. SINCE THEN WE HAVE BEEN TRYING WITHOUT MUCH SUCCESS TO RESOLVE THIS ISSUE WITH ALL THE PROMISES AND EXCUSES AND TIME WASTING. ALWAYS… Read Full Review

Bobandpat's Comment

Written on: 09/01/2014

We would like to qualify this review (we being the writers!). It is true that for six months an issue was unresolved, much to our distress and frustration. However, on 9.1.2014 it finally HAS been resolved, to our great delight.
Hence, while we don't forget the length of time it took for this matter to be sorted, we are now satisfied and would rate Benz Travel 3 stars. Many thanks

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★★★★★

“customer service”

Written on: 07/01/2014

I was pleased with the prompt and efficient manner that Benz Travel delat with my request… Read Full Review

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★☆☆☆☆

“EXTREMELY POOR SERVICE ! - WOULD NEVER USE AGAIN!”

Written on: 03/01/2014

The agency booked flight back to UK on day that I had to be @ work; when tried to change the agent was RUDE and stopped returning calls. CUSTOMERS STAY AWAY FROM THIS AGENCY - ESPECIALLY THE LONDON BRANCH… Read Full Review

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★★☆☆☆

“Explained to the agent needed to be back in london...”

Written on: 02/01/2014 by Chas6564 (1 review written)

Explained to the agent needed to be back in london latest Tuesday 7th January and she tries to book me coming back morning of the 8th, then they put my flight at 07.25 when it was actually 19.25. Can't these people use 24 hour click, would not use them again… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 02/01/2014

Benz Travel Ltd t/a Worldwideflights.com. They trade under a number of names and all should be avoided. Their static website data is not available to their own staff! Here are a few choice remarks following my comment that the 1st 6 static website flights 'were no longer available' and the best offering showed an increase of 24% over the website offering - "the taxes charged by the government fluctuate depending on the day of the week" "there are sometimes fuel surcharges imposed by the… Read Full Review

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★★★★☆

“My only concern is the static website that is...”

Written on: 30/12/2013 by Suji420 (1 review written)

My only concern is the static website that is currently being used. The flight was sold out but the website wasn't showing it. But the service advisor was helpful, even calling me back a couple of times to point me in the right direction which was appreciated. :D Was a little but more expensive compared to the website price (£40 - £50 difference) but I am happy that I managed to get a flight for the very next day, the exact time etc as my initial order. Just waiting for email in order… Read Full Review

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★☆☆☆☆

“benz travel”

Written on: 30/12/2013

tried to book flights to Orlando they gave price I said they were advertising cheaper on their site, they agreed site price and i gave card details and names etc. said they would email details in 5 mins, waited 1 hour phoned them back to the reply this flight is not available at that price so ended up cancelling a total waist of time. But the lady was very polite and accepted cancellation… Read Full Review

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★★★★★

“Helpful, Reliable and Efficient”

Written on: 30/12/2013

The agent who facilitated the service was polite, with good communication skills and also knowledgeable on my queries. When I needed alteration with my travel iterinary he was very helpful. The price was competitive and lot lower than others and so I opted to book with Benz. So far my experience with the firm was excellent so I would recommend them to my friends… Read Full Review

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★★★★★

“Quick and easy to book, and the staff are very helpful.”

Written on: 29/12/2013

Quick and easy to book, and the staff are very helpful… Read Full Review

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★★★★★

“Brilliant service -- and brilliant prices!”

Written on: 27/12/2013

My Benz travel agent was incredibly kind, friendly, and patient (even after a number of changes to flight dates, over a few days). I got great price for travel and found it easy to get in touch with my travel agent (Rodney) pretty much at any time! Many thanks to Benz Travel -- I will definitely be using them again!!… Read Full Review

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★★★★☆

“Very good service”

Written on: 24/12/2013

I found them very pleasant and helpful assistant. He is also understanding, driven to perform but not unscrupulous. I will certainly recommend friends.and family… Read Full Review

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★★★★★

“Hoodaki customer service”

Written on: 23/12/2013

After a couple of hours of frantically and fruitlessly chasing bargain last minute flight offers that evaporate before they are even advertised, I was led via search engine to Hoodaki and Benz Travel. Customer servide is exemplary, the service is prompt, finding the best price (and lowest) within moments and confimring all details via email immediately. Payment of deposit and confirmation of receipt followed by follow up call from service agent, then again confirmation of final payment and… Read Full Review

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★★★★☆

“good prompt service at a competitive price”

Written on: 23/12/2013

The price of our flights was competitive and the service was efficient with prompt replies to our queries… Read Full Review

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★★★★★

“Booking Experience”

Written on: 18/12/2013 by Maria66 (1 review written)

Benz travel were very helpful and patient, they were very clear on how the process works and kept me informed throughout. I would definitely use Benz travel for future bookings… Read Full Review

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★★★★★

“fab service”

Written on: 15/12/2013

Fab service very patient and friendly I recommend to everyone and was not the cheapest quote. I was not familiar to book flights on line and the advisor helped me all the way… Read Full Review

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