Benz Travel Reviews

★★★★☆
3.8 / 5
75.8% of users recommend this
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Benz Travel

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★★★★★

“star service”

Written on: 07/04/2014 by Riley255 (1 review written)

i am absolutely delighted with the service, i will recommend to all my friends and family. please keep up the good work… Read Full Review

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★★★★☆

“I found they always have the time to find just what...”

Written on: 05/04/2014

I found they always have the time to find just what you are looking for this is the second time I have used Benz travel and have no complaints at all. So helpful they do all the searching… Read Full Review

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★★★☆☆

“cancellation fee charge”

Written on: 21/03/2014 by Gissellev370 (1 review written)

last month i booked 2tickets from benz travel and i didnot know that i have to pay for cancellation .so,i paid £60./so,what i would like to comment is that before you book the tickets by any customer's you let us know that there will be cancellation charge and even the cancellation charge is expensive.if you can reduce the price. Thank you… Read Full Review

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★★★★☆

“Good choice--helpful staff!”

Written on: 08/03/2014 by lwFletcher150 (1 review written)

I was looking for a multi destination flight and the staff was really helpful in trying to get me the best deals. they called at the time they said they would call back and followed up with courtesy calls...overall good experience. One thing that they can improve on was on the email side...at times destination mentioned in the subject line in the email does not tally with destination required… Read Full Review

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★★★★☆

“Review of Benz Travel Limited”

Written on: 03/03/2014 by Taverner1844 (1 review written)

Service was good but I found it a lengthy process so would suggest a call back when all the inputs had been complete perhaps. Also I found a ten pound charge per ticket on the invoice which had not been mentioned during my conversation on enquiry, it should have been so I would recommend that it becomes part of the sales pitch to avoid mistakes or suspiciousness. Finally after I had read on the website that there would be a 2% charge for a mastercard I was informed that in fact it was going to… Read Full Review

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★★★★★

“Feedback on the service of Rodney”

Written on: 26/02/2014 by Shusil (1 review written)

Hi Admin, Rodney was really helpful. He went an extra mile to help us and he sounds very ambitious and polite. I wish him all the very best and lots of success in his career. My dad is equally happy with his service and he appreciates his potency. Please look after this guy. He is definitely a big asset to your company. Best regards, Shusil… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 18/02/2014

Everything fine and the staff was polite and understanding. One small thing they did not mention was the £5 booking fee added to the ticket price. Thanks… Read Full Review

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★★★★★

“Rodney is a great salesman”

Written on: 17/02/2014 by rowdypeter (1 review written)

I called Benz because I was not sure of the best prices on offer. He was able to talk me through them all and then allowed me to decide that I would rather pay a bit more and take Turkish Airlines to Colombo from Manchester. I am now convinced that I have found the right travel agent and have already recommened BENZ travels to more than one friend. Good luck people. Airline passengers need more office staff like Rodney Rajap. I am now waiting to see if he booked a wheel chair for me in… Read Full Review

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★★★★☆

“Excellent service”

Written on: 04/02/2014

Excellent service, keep it up. … Read Full Review

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★☆☆☆☆

“Wrong information”

Written on: 03/02/2014 by Delhi2014 (1 review written)

I have booked the ticket from London to Delhi for outbound journey for 11/07/2014 . (Booking was done on 02/02/2014) but I was informed by Bentz travel staff on 03/02/2014 that the jet airways flights will be cancelled for 11/07/2014. He informed me that Jet airways is shifting passengers to other flights. I got stressed out and was in tension. I could not afford to loose seat and I was busy so I could not reality. I was forced to change my date based on information given by one of the staff… Read Full Review

Tigeroldboy's Response to Delhi2014's Review

Written on: 15/02/2014

Similar happened to me with flight from London to Sydney. I suspect lies and money here

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★☆☆☆☆

“Booking wiith Benz Travel has been the worst...”

Written on: 27/01/2014

We booked the tickets 9 months before the flight, but didn't get the confirmation tickets until 1 week before the actual flight! Worst still the original airline we booked could not take us, as there were problems with the connecting flight (issue that we're not informed by the agency but had to find out somewhere else!). We had to call the agency almost everyday for 2 months (as they don't call us often to give update). Two weeks before we were booked to leave, they've managed to find us a… Read Full Review

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★★★★★

“Great price and excellent service.”

Written on: 20/01/2014

I've just purchased 5 return flights to Bangkok with Turkish Airlines through Benz travel. The agent,Rodney, was great and I got the flights cheaper than anywhere else and before they had been released on the airline website. I travel a lot and will use them again… Read Full Review

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★★★★★

“A good experience”

Written on: 09/01/2014

Staff treated me with respect - kept to their word and kept me informed of developments and actions taken. Dealt with the same staff throughout the process which meant I didn't have to repeat myself, staff was very patient and helpful. Also did their best to accommodate my individual needs and was able to find me a deal that fitted with my needs. A much better Experience than working on the internet. Thank you Benz Travel… Read Full Review

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★★★☆☆

“Finally got issues resolved. but took a long time to...”

Written on: 09/01/2014

We booked flights to and from Melbourne, plus three domestic flights in Australia while we were there. The prices quoted were and are excellent, BUT we had a problem with the baggage allowances on our domestic flights in Australia and it has taken a long time to sort out, using many phone calls and emails. Very pleased to report all sorted out amicably today, to our complete satisfaction, - only three days before we fly, but better late than never, we guess!… Read Full Review

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★★★★☆

“Excellent (So far)”

Written on: 09/01/2014

Prompt efficient service to date. Awaiting arrival of electronic tickets and subsequent travel and so will reserve final judgement until completion of travel. But, excellent so far… Read Full Review

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★☆☆☆☆

“BENZ TRAVEL POOR SERVICE LIES AND DECEIT ALL TO GET...”

Written on: 07/01/2014

WE BOOKED A RETURN TRIP TO AUSTRALIA WITH THREE INTERNAL FLIGHTS IN JUNE. WE ASKED FOR FULL BAGGAGE ALLOWANCE ON INTERNAL FLIGHTS AND GIVEN A PRICE,WE QUERIED IF THIS INCLUDED FULL BAGGAGE ALLOWANCE [20k] OR MORE AND WERE ASSURED YES IT WAS, SO WE BOOKED. THE TICKETS WERE RECEIVED IN A SHORT TIME FOR US TO FIND ON INTERNAL BAGGAGE ALLOWANCE AT ALL ONLY CARRY ON. SINCE THEN WE HAVE BEEN TRYING WITHOUT MUCH SUCCESS TO RESOLVE THIS ISSUE WITH ALL THE PROMISES AND EXCUSES AND TIME WASTING. ALWAYS… Read Full Review

Bobandpat's Comment

Written on: 09/01/2014

We would like to qualify this review (we being the writers!). It is true that for six months an issue was unresolved, much to our distress and frustration. However, on 9.1.2014 it finally HAS been resolved, to our great delight.
Hence, while we don't forget the length of time it took for this matter to be sorted, we are now satisfied and would rate Benz Travel 3 stars. Many thanks

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★★★★★

“customer service”

Written on: 07/01/2014

I was pleased with the prompt and efficient manner that Benz Travel delat with my request… Read Full Review

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★☆☆☆☆

“EXTREMELY POOR SERVICE ! - WOULD NEVER USE AGAIN!”

Written on: 03/01/2014

The agency booked flight back to UK on day that I had to be @ work; when tried to change the agent was RUDE and stopped returning calls. CUSTOMERS STAY AWAY FROM THIS AGENCY - ESPECIALLY THE LONDON BRANCH… Read Full Review

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★★☆☆☆

“Explained to the agent needed to be back in london...”

Written on: 02/01/2014 by Chas6564 (1 review written)

Explained to the agent needed to be back in london latest Tuesday 7th January and she tries to book me coming back morning of the 8th, then they put my flight at 07.25 when it was actually 19.25. Can't these people use 24 hour click, would not use them again… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 02/01/2014

Benz Travel Ltd t/a Worldwideflights.com. They trade under a number of names and all should be avoided. Their static website data is not available to their own staff! Here are a few choice remarks following my comment that the 1st 6 static website flights 'were no longer available' and the best offering showed an increase of 24% over the website offering - "the taxes charged by the government fluctuate depending on the day of the week" "there are sometimes fuel surcharges imposed by the… Read Full Review

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