Benz Travel Reviews

★★★★☆
3.8 / 5
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Benz Travel

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★★★★★

“from start to finish of the booking with the agent i...”

Written on: 21/06/2014 by martinburch (1 review written)

from start to finish of the booking with the agent i was always made to feel very important. The agent was very clear and concise and did his best to make sure that i understood everything fully. It was a pleasure booking with the company and i will surely recommend you to any friends of mine. the agent looked for quite some time to find exactly the flight we required and was very patient with us. He was a credit to your company. regards martin burch… Read Full Review

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★★★☆☆

“booking of flights to Bangkok”

Written on: 21/06/2014 by malcy76 (1 review written)

I found the experience of booking our flights a pleasant one, the young lady was very curtious. My only observation was i asked how to reserve our seats on the flight from amsterdam to Bangkok Idid not recieve that info… Read Full Review

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★★★★★

“10 out of 10 great service”

Written on: 05/06/2014 by MacKenzie166 (1 review written)

could only put excellent service recommend any and every one to you… Read Full Review

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★★★★★

“great service”

Written on: 03/06/2014 by Luis99 (1 review written)

good efficient service and competitively priced the call handlers and staff who dealt with our booking to Dubai were polite and professional… Read Full Review

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★☆☆☆☆

“Tickets sold under pressure ”

Written on: 27/05/2014 by Leilaj431 (1 review written)

I wanted to buy some tickets and saw some cheap prices, and so called them. They informed these were no longer available. So I was offered some more expensive tickets. I explained to hold them and I would research a little and get back. I was then told that these were the last tickets and the best price I Could get. Later I found that after I booked these tickets with them there were other agents selling tickets for a cheaper price on the same plane, so there were many other tickets. I… Read Full Review

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★☆☆☆☆

“Don't even answer their phones”

Written on: 11/05/2014 by XiomaraFaulkner (1 review written)

Quite apart from the above - you just get cut off and told to call back after a while instead of being put in a queue - after I was prevented paying for tickets by random security checks on both my debit and credit cards by the card company, when I went back to redo the booking it came up with an 'error message' saying the tickets were no longer available or the price had changed. However, the website was still advertising them at the same price, even after refreshing the screen. Not good… Read Full Review

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★★★★★

“My name is Daniessca. I thought that the advisor was...”

Written on: 10/05/2014 by daniessca (1 review written)

My name is Daniessca. I thought that the advisor was very patient and very helpful with my requirements. Everything was handled smoothly. I'm very pleased with the service. … Read Full Review

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★★★★☆

“over all good service”

Written on: 07/05/2014 by TamiaEdmondson (1 review written)

staff was very helpful service charges £10.00 not been told on booking time. better to revise the hole booking when confirmed… Read Full Review

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★★★★★

“Efficient and professional service.”

Written on: 29/04/2014 by sovietsong5 (1 review written)

I have found that the staff to be very efficient. Maverick informed me that the flight I wanted to book at a certain price was no longer available and I was given another option. This was for the same dates but at a slightly higher rate. I informed Maverick to please go ahead and book it. The next morning I got a call from Peter who needed some more information with regards to my booking. He promptly arranged the booking and within a couple of hours my e-ticket had been issued. I found both… Read Full Review

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★★☆☆☆

“My itenary was very unclear.It stated brussels...”

Written on: 20/04/2014 by 225Howard (1 review written)

My itenary was very unclear.It stated brussels airlines but when I got to the airport there was no brussels airline section.When asking at the airport I had been booked with united airlines.VERY CONFUSING… Read Full Review

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★★★★★

“Excellent Travel Agent”

Written on: 12/04/2014 by Reynoldsqh363 (1 review written)

The service received was remarkable. Honestly in all my time travelling I haven't received such good service. I know I'm difficult to please but nothing too much trouble. Called me back on phone when they said they would and talked me through everything. Rodney on the phone was great. Thanks Rodney… Read Full Review

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★★★★★

“star service”

Written on: 07/04/2014 by Riley255 (1 review written)

i am absolutely delighted with the service, i will recommend to all my friends and family. please keep up the good work… Read Full Review

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★★★★☆

“I found they always have the time to find just what...”

Written on: 05/04/2014

I found they always have the time to find just what you are looking for this is the second time I have used Benz travel and have no complaints at all. So helpful they do all the searching… Read Full Review

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★★★☆☆

“cancellation fee charge”

Written on: 21/03/2014 by Gissellev370 (1 review written)

last month i booked 2tickets from benz travel and i didnot know that i have to pay for cancellation .so,i paid £60./so,what i would like to comment is that before you book the tickets by any customer's you let us know that there will be cancellation charge and even the cancellation charge is expensive.if you can reduce the price. Thank you… Read Full Review

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★★★★☆

“Good choice--helpful staff!”

Written on: 08/03/2014 by lwFletcher150 (1 review written)

I was looking for a multi destination flight and the staff was really helpful in trying to get me the best deals. they called at the time they said they would call back and followed up with courtesy calls...overall good experience. One thing that they can improve on was on the email side...at times destination mentioned in the subject line in the email does not tally with destination required… Read Full Review

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★★★★☆

“Review of Benz Travel Limited”

Written on: 03/03/2014 by Taverner1844 (1 review written)

Service was good but I found it a lengthy process so would suggest a call back when all the inputs had been complete perhaps. Also I found a ten pound charge per ticket on the invoice which had not been mentioned during my conversation on enquiry, it should have been so I would recommend that it becomes part of the sales pitch to avoid mistakes or suspiciousness. Finally after I had read on the website that there would be a 2% charge for a mastercard I was informed that in fact it was going to… Read Full Review

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★★★★★

“Feedback on the service of Rodney”

Written on: 26/02/2014 by Shusil (1 review written)

Hi Admin, Rodney was really helpful. He went an extra mile to help us and he sounds very ambitious and polite. I wish him all the very best and lots of success in his career. My dad is equally happy with his service and he appreciates his potency. Please look after this guy. He is definitely a big asset to your company. Best regards, Shusil… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 18/02/2014

Everything fine and the staff was polite and understanding. One small thing they did not mention was the £5 booking fee added to the ticket price. Thanks… Read Full Review

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★★★★★

“Rodney is a great salesman”

Written on: 17/02/2014 by rowdypeter (1 review written)

I called Benz because I was not sure of the best prices on offer. He was able to talk me through them all and then allowed me to decide that I would rather pay a bit more and take Turkish Airlines to Colombo from Manchester. I am now convinced that I have found the right travel agent and have already recommened BENZ travels to more than one friend. Good luck people. Airline passengers need more office staff like Rodney Rajap. I am now waiting to see if he booked a wheel chair for me in… Read Full Review

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★★★★☆

“Excellent service”

Written on: 04/02/2014

Excellent service, keep it up. … Read Full Review

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