Bike Outlet Reviews - www.bikeoutlet.co.uk

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★★★☆☆
2.7 / 5
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★★★★★

“I ordered my bike from Bike Outlet due to the very low...”

Written on: 13/05/2011

I ordered my bike from Bike Outlet due to the very low price. Only after placing the order did I see some of the reviews posted below, and feared the worst ... however overall I was really pleased. The bike did not arrive within the stated time on the website (I think they were claiming next day but withlots of caveats), but was with me within a week. I called to check on delivery and they were informative and polite, and obviously they were vry cheap. Bike arrived boxed, and needed a bit of… Read Full Review

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★★★★★

“I would thank the bike outlet for great customer...”

Written on: 04/03/2011

I would thank the bike outlet for great customer service and fantastic value, I bought a claud butler cape wrath 2 which is a great off road bike, it was nearly £120.00 cheaper than my local bike shop, I called the store and spoke to a really helpful guy called Alex which recommended the correct size and gave me some really good advice, I ordered the bike and the cycle came as promised the next working day, Setup was easy with some basic tools which I had and I have now completed 100 miles as… Read Full Review

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★★★★★

“Excelent Service, I bought my Norco atomik downhill...”

Written on: 16/02/2011

Excelent Service, I bought my Norco atomik downhill bike from this shop and found them highly helpful and the bike excelent, The Bike was several hundred pounds cheaper than anywhere else and after reading negative reviews I felt it right to point out that I found all the staff very helpful and the delivery on time… Read Full Review

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★☆☆☆☆

“I am getting so frustrated with this shop! They do not...”

Written on: 25/01/2011

I am getting so frustrated with this shop! They do not reply to emails, the guy who picked up the phone when i rang ended up hanging up on me when i was asking for tracking info.. Absolutely horrible people i think. I live in Birmingham and i will drive up there to have it out with them. I orderd a bike not reading reviews either (oops) I wish i hadnt, i am a fool, lured by their extremely cheap prices. So its been 2 weeks now and they said next day delivery, no reply to my emails (sent 15)… Read Full Review

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★★★★★

“excellent value i just ordered my daughters bike from...”

Written on: 16/12/2010

excellent value i just ordered my daughters bike from these guys and the it was loads cheaper than anywhere else and arrived today, assembled it tonight and I am well chuffed, I rang up over the phone to order the cycle and found the staff helpful and there advice on what size and bike I wanted was spot on, thankyou bike outlet… Read Full Review

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★★★★☆

“I recently bought a bike from The Bike Outlet, and as...”

Written on: 13/12/2010

I recently bought a bike from The Bike Outlet, and as I've just left a very negative review about another online bike retailer I felt I should give praise where due to balance things up a bit. My bike (a Claud Butler) was a whopping 40% cheaper here than anywhere else. So cheap in fact that I thought it was too good to be true. Then I saw the reviews and thought "ah, better not touch these". However, the bike was so cheap that I just took the chance and went for it. Took about 4 days to arrive… Read Full Review

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★★★★★

“Excelent service having just ordered my daughters bike...”

Written on: 25/11/2010

Excelent service having just ordered my daughters bike for Xmas, the bike was delivered next day and when I contacted them regarding the a simple assembly issue where I was put through to a highly knowledgable guy from the workshop who had me up and running in a matter of minutes, I have ordered bikes elsewhere but got to say the price and the service from the Bike Outlet York was brilliant and I will recommend them to family and friends in future… Read Full Review

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★★★★☆

“I ordered a Norco Havoc Dirt Jump bike from the bike...”

Written on: 02/11/2010

I ordered a Norco Havoc Dirt Jump bike from the bike outlet only yesterday, The price was fantastic and with a saving of over £100 on other retailers it was a no brainer. It arrived with me this morning, I for one am over the moon with the service i have received and can only recommend them on the basis of my own experience, which has been excellent! Thanks guys… Read Full Review

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★☆☆☆☆

“Site to avoid, it asks you extra for shipping, then...”

Written on: 18/10/2010

Site to avoid, it asks you extra for shipping, then more communication with you, but you expect nothing. should complain to PayPal to cancel the sale, very unhappy with the limit fraud over there sending your package but not outside the country and return home by magic. black magic
site a viter, il vous demande un suppl ment pour le transport, puis plus de communication avec vous, vous attendez mais rien. il faut porter plainte a paypal pour annuler la vente, tr s m content la limite avec… Read Full Review

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★☆☆☆☆

“Purchased a 2010 Dawes Discovery 401 from this shop in...”

Written on: 06/10/2010 by yydelilah (1 review written)

Purchased a 2010 Dawes Discovery 401 from this shop in September 2010. It arrived, part assembled in a Dawes cardboard box that had a disclaimer on the top of the box which said:

"To comply with the safety standards stated on the bicycle, it should not be supplied to the customer part assembled. Failure to supply bicycles fully built with a pre-delivery inspection contravenes the terms set out in Dawes conditions of sale. Any bicycle supplied part assembled does not carry a valid Dawes… Read Full Review

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★☆☆☆☆

“Do not order a cycle from this company, if its in...”

Written on: 04/10/2010

Do not order a cycle from this company, if its in stock you may get it after a week or so, if you're lucky.I ordered a Claud Butler cycle they took the money immediately then 5 days later when the bike had not arrived and no notification of delivery I phoned them to ask why the cycle had not arrived even before I had time to give them my order number they said that there were some people off sick WHAT??? I asked if it had been dispatched....no answer so I said I wanted to cancel the order, the… Read Full Review

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★★★★★

“Like to say well done to the guys at the bike outlet,...”

Written on: 28/09/2010

Like to say well done to the guys at the bike outlet, I bought a set of rockshox boxxer team forks from them online and they arrived next day as advertised on there site, had a problem with setup and rang the store and they took a message, the head mechanic rang me back 10 mins later with detail information that helped me fit them correctly, seems a good set up with knowledgeable people.
Will use again and would recommend to my friends… Read Full Review

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★☆☆☆☆

“This is a bad custom service shop.I made an order and...”

Written on: 17/09/2010

This is a bad custom service shop.I made an order and them ten workdays passed still ship my order.I mailed them many times them just said they will check it… Read Full Review

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★☆☆☆☆

“Orderd a set of Rockshox Argyle 318 forks near the end...”

Written on: 23/08/2010

Orderd a set of Rockshox Argyle 318 forks near the end of July as they were a great price. Paid 10 pound delivery on top which said they would be delivered next day. They did not arrive and as i was going on holiday in the next few days i rang to see where they were, to be told they could not supply them and i would be given a full refund. If i had not rang i dont know if they actually would have rang me. I did get a full refund but it took them 10 tens to credit my card back after taking the… Read Full Review

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★★★★★

“Ordered this online from The Bike Outlet, Pre-rang the...”

Written on: 14/06/2010

Ordered this online from The Bike Outlet, Pre-rang the store before ordering and found the team very helpful, They offered me detailed advice regarding the size and type of cycle I needed. Placed the order and the cycle arrived next day, Assembly was straight forward and the Bike is brilliant, After checking the Bike Outlet out I found some negative reviews however I found the service, price and staff first rate… Read Full Review

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★★★★★

“I have read very mixed reviews about this site, and i...”

Written on: 08/06/2010

I have read very mixed reviews about this site, and i read them after I ordered (oops). The general consensus is that they were great or rubbish. Here's my experience.

I ordered a hope pro 2 wheelset on mavic EX721 rims, but I needed a conversion doing on the rear hub too, to make it fit my bike. Bare in mind that these wheels are at least £50 more expensive on chainreaction WITHOUT the conversion. I was quoted up to 5 working days for delivery on a Wednesday order (so a week basically). I… Read Full Review

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★★★★★

“Found the Team at the Bike Outlet to be really helpful...”

Written on: 26/03/2010

Found the Team at the Bike Outlet to be really helpful and gave some great advice about buying the cycle, I initially phoned the shop and spoke to a member of staff who was really helpful and very informative about cycles and the size I needed, I ordered the cycle there and then and it was delivered the next day which was excellent, I needed to contact them regarding a problem with a lock a bought at the same time and was phoned back within 10 minutes and the problem resolved instantly, Well… Read Full Review

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★☆☆☆☆

“It has been 10 days since I placed my order....”

Written on: 16/03/2010

It has been 10 days since I placed my order. Unfortunately I have not received my bike yet. My boy is keep asking me every day since 'The Bike Outlet' website claimed the bike to be delivered in 1 to 3 days. I will NOT recommend to anyone buying from this online shop… Read Full Review

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★☆☆☆☆

“Ordered a set of disc brakes and this was 16 days...”

Written on: 27/01/2010

Ordered a set of disc brakes and this was 16 days back. The only thing i heard from them that i had to pay extra for shipping to Holland. Since then no replys to my mails. The worst thing is i ordered them for a friend.
I wait for 1 day then i am going to contact Paypal to get my money back.

Beware shabby webstore. For the next time i am going back to Chainreationcycles then i have to pay a bit more but the service is great… Read Full Review

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★☆☆☆☆

“Appalling customer service and nonchalant attitude....”

Written on: 05/12/2009

Appalling customer service and nonchalant attitude. Happy to take your money but not deliver what you would expect. Gave me a variety of excuses as to why they hadn't delivered it, all of which didn't match up and barely made sense. Awful company to deal with and that is no exageration… Read Full Review

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