Lawnmowers Direct - www.lawnmowersdirect.co.uk

Lawnmowers Direct - www.lawnmowersdirect.co.uk
★★★★★
4.7
96.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Charged for stock they did not have.”

★☆☆☆☆

written by on 12/07/2020

Ordered a Mower that the website claimed was in stock, with 1-2 days check/despatch. Credit card was debited immediately. Phoned the next week after hearing nothing, to be told that it wasn't in stock at all, but new stock expected soon. Tried to get confirmation and was promised a phone back, but was ghosted. Eventually lost faith and asked for a full refund, which, to be fair, arrived in my account in 3 days. They should adapt the good practice of some firms and only charge when the goods are despatched. Shall not use them again.

Was this review helpful? 1 0

“Very poor service ”

★☆☆☆☆

written by JaxMaxwell93 on 04/04/2017

Be careful when ordering, they state items are IN STOCK but after you have ordered you get the regulation email saying out of stock, will be approximately 6/7 days and we will keep you updated! Of course they will have loads of out of stock products but never update their website. Basically taking your money but unable to fulfill customer orders....not illegal but also not good business practice, crafty in fact. I certainly will never use them again, oh...and not even an apology. Got the same product next day from Argos and £11 cheaper!!!

Was this review helpful? 3 0

“Delivery Shambles”

★☆☆☆☆

written by nickeames on 21/04/2016

Despite giving clear instructions to Lawnmowers Direct on when it would be best to deliver our mower this was ignored, we rearranged delivery to our preferred day only for a no show, they blamed the courier, we were informed that Lawnmowers Direct had arranged for a special Saturday morning delivery only again to find out that this was untrue. No offer of compensation for wasting our time waiting in for a fictitious delivery and no effort to remedy the problem, my advice be very very clear about your delivery requirements, cross your fingers and don't believe what they tell you, so disappointed in Lawnmowers Direct and got a much better service from another similar online reseller. Shame on you Lawnmowers Direct.

Was this review helpful? 3 0

“Do not buy from this company”

★☆☆☆☆

written by on 15/04/2016

Spent just under £600 on a lawnmower, followed all instructions on filling with oil and petrol. It broke on 1st use. Sent it back, after 3 weeks they have investigated and say it didn't have enough oil. It most definitely did. They want us to pay for the repair. On a brand new lawnmower. Utterly ridiculous. The product was not fit for purpose, we should have been offered a new replacement straight away. Do not buy from them; if you are spending a lot of money on a new piece of machinery, do it with a reliable firm, not this one.

Was this review helpful? 1 0

“Nightmare!”

★☆☆☆☆

written by khadiga1972 on 11/05/2015

I ordered a lawnmower 11 days ago which was supposed to be dispatched within 1-2 days. I have had to chase the company and their courier ever since, constantly given conflicting information and was today offered a refund rather than trying to push to get to the bottom of the problem. I'm still none the wiser as to where my lawn mower is though £400 down! Speechless given all the positive reviews about how negative my experience has been. I would Never use lawnmower direct again and would advise anyone living in Northern Ireland to steer very clear of them!

Khadiga1972's Response to khadiga1972's Review

Written on: 26/05/2015

Just an update...lawn mower arrived 2 weeks to the day since it was ordered and took ages to get it started. Have used once and a week on went to use agqin. Spent 2 hours trying to start it...full of new fuel, chr kh e on, fuel line open etc... Unbelievably I've had to ring lawnmowers direct today to ask them to take it away. Let's see how long collection and refund will actually take! Will never buy electrical items online again!

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Was this review helpful? 1 0

“Honda Izy peasy.”

★★★★★

written by on 02/10/2014

It's been a year since I bought my Honda Izy from Lawnmowersdirect, faultless service by them and a faultless lawnmower. I would definitely buy from them again and buy another Honda lawnmower. Highly recommended.

Was this review helpful? 0 1

“Supplied a Bosch Hedge trimmer”

★★★★★

written by Areli260 on 02/09/2014

Although there was a small issue with my delivery the company was very helpful in resolving this

Was this review helpful? 0 1

“A very good mower”

★★★★☆

written by on 28/08/2014

Mower is very good well made and works well. What I find a sharp practice is being charged 51.64 euro for converting my payment into Stirling! For goodness sake thats just a cheap grab the money trick, and of course I was not advised about this extra handling charge beforehand. And my own conversion rate comes in considerably lower than what I was charged. The mower is good as I said, the engine manual is good, the mower manual is cheaply produced rubbish and very disappointing. Still smarting after the currency rip off, whoever is responsible!!!

Was this review helpful? 0 0

“A very good mower”

★★★★☆

written by on 26/08/2014

Lawnmaster 660 sport is very good well made lawnmower and works well purchased from Bartram in UK. What I find dreadful is being charged 51.64 euro for the privilege converting my payment of 1139 euro into Stirling! (Pressing a button) For goodness sake thats so OTT its ludicrous, and of course I was not advised about this extra handling charge beforehand. And my own conversion rate comes in considerably lower than what I was also charged. The mower is good as I said, the engine manual is good, the mower manual is cheaply produced rubbish and very disappointing. Still smarting after the excessive currency conversion charge in my view, Sage I think the company responsible is called.I could think of a better name.

Was this review helpful? 0 0

“very efficient service”

★★★★★

written by RafaelMonroe on 25/08/2014

Ordered Arco lawnmower- delivered within 72 hours. No fuss and very straightforward.

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“Does what it says on the Tom”

★★★★☆

written by 1956Franklin on 22/08/2014

My Billygoat leaf collector was delivered without fuss next day. Good service from star to finish

Was this review helpful? 0 0

“honda Izy purchase”

★★★★★

written by 322Welsh on 22/08/2014

Quick and easy purchase. Delivered on time and all in perfect order. My second purchase from here and would happily recommend them to anyone.

Was this review helpful? 0 0

“Landmower ”

★★★★☆

written by MollieCorcoran on 22/08/2014

Very good customer service. Also was kept informed of delivery date and time which is very important to the customer. The product was delivered on time. My only disappointment was with the lawnmower. It is slower than the demonstration ones my husband tested in a local showroom.

Was this review helpful? 0 0

“Late on delivery ”

★★★☆☆

written by bmMunn359 on 22/08/2014

Didn't fulfill delivery promise of next day delivery. After being told & understanding it's not good when I have paid for it they were still not prepared to refund a charge in reflecting this. I believe my contract was with the company not the carrier which they blamed & in turn this has left me with feeling that the customer service is also not first class.

Was this review helpful? 0 0

“BOSCH CHAINSAW”

★★★★★

written by ANDYMANY on 21/08/2014

ORDER ARRIVED DAY AFTER ORDERING BUT WITHOUT THE LITRE BOTTLE OF OIL THAT I ORDERED. HOWEVER NICE MAN WHO LIVES IN HETHERSETT DELIVERED OIL SAME DAY ON HIS WAY HOME. EXCELLENT! ALWAYS EXCELLENT SERVICE AT BARTRAMS.

Was this review helpful? 0 0

“Delivery problems sorted ”

★★★★☆

written by Zion214 on 21/08/2014

The lawnmower is fine - does what it says on the tin. Wanted swift delivery since we were going away. Apparently the courier delivered to the wrong house, and we were notified of this, promised delivery by the following Monday - no good as we would be away - so delivery was arranged for the previous Saturday. Well done for sorting it out swiftly.

Was this review helpful? 0 0

“Tam”

★★★★☆

written by 32McAllister on 21/08/2014

Good services. Delivery on time. Price was appropriate . Easy communication. I will recommend for other people. Prices are the cheapest on internet.website use is easy. Wide variety of choice.

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“Excellent Service”

★★★★★

written by Lawrencec1965 on 21/08/2014

Having researched the product it proved to live up to other reviews. The service was first class delivered by 8am the following working day.

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“Purchase of Hayter Spirit 41 Mower”

★★★★★

written by dnO'Connell427 on 21/08/2014

I ordered the mower on Tuesday afternoon and it was delivered on Thursday at lunchtime. I was surprised and delighted at how quickly I received my order. I have already used the mower twice and I am very pleased with my purchase. I would certainly recommend this retailer to a friend.

Was this review helpful? 0 0

“A very fine cylinder mower ”

★★★☆☆

written by Islaf428 on 21/08/2014

Although I would have bought the lawnmaster 500 golf had it been in stock, I bought the 660 sport instead. Although it is larger in size I can still manage it around obstacles in my garden with ease and I am very satisfied with my mower. It does a very good job and appears to be a sturdy reliable construction. It catches all the grass in a big metal grass collector. Very satisfied.

Was this review helpful? 0 0

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