Written on: 15/04/2011 by srhawley (1 review written)
Maybe it's because they have to deal with a (supposed) delivery of 20,000 pairs of sunglasses each and every day that they find it impossible to actually send any goods out to buyers who have paid in good faith.
Or maybe, instead, it's that their business model is all about taking money in good faith, holding on to it for as long as possible without supplying any goods and avoiding subsequent refunds for as long as possible in order to profit from the interest accrued?
Whatever the reason,... (read more)
Written on: 15/04/2011
I ordered a pair of dirty dogs on 9/4/11, for my girlfriends birthday. I never got an email confirming my order had been received, so I had a look at the reviews and saw some negative ones and thought the worst, I phoned them and they told
Me they were expecting delivery of them on Wednesday 13/4/11, I received them on Thursday 14/4/11, so was very pleased.
I would buy from them again and if they read these reviews a confirmtaion email for orders being received would be appreciated.... (read more)
Written on: 14/04/2011
Ordered sunglasses for husbands birthday present. Easy to use web site and great price for glasses. Sunglasses arrived next day as promised. Would definitely use again. (read more)
Written on: 13/04/2011
Avoid like the plague. I ordered a pair of Prada sunglasses from them two weeks ago I have e-mailed them several times to no avail. Not even the courtesy of a response. I have now contacted the ASA as they state on their website that 95% of their deliveries are from stock, first class recorded delivery. Judging by the other reviews here, I'm not the only one finding that claim hard to believe! (read more)
Written on: 11/04/2011
I ordered a pair of sunglasses on 23rd March and still haven't received them (11/04/2011). The website stated in stock with 3-5 days dispatch time. I have had contact them every other day just to obtain an update, being told each time the order would be sent the next day. Will be demanding a refund if I don't receive it this week and will not be using this company again. Would not recommend due to poor service and communication. (read more)
Written on: 08/04/2011 by Simon68 (1 review written)
Avoid this company. I have been chasing them for 3 weeks and getting no where. Go elsewhere do not deal with this company. (read more)
Written on: 24/03/2011
ordered some ray ban sunglasses over the phone on wed 23rd march pm, were delivered the next day 24th march
7am; wonderful service.The staff were very helpful and friendly,so from my experience of direct sunglasses I'd
certainly use them again. (read more)
Written on: 24/03/2011
DO NOT BUY FROM THESE GUYS!!!
I order a pair of Persol sunglasses on the 2nd of February and I still haven't received anything (28th March). The customer service is laughable - basically they palm you off and very rarely get back to you.
Appalling experience all round, never to be repeated. (read more)
Written on: 16/03/2011
tied to order online but had a problem using the site as my wifi was cutting out. they phoned me to tell me that my order wasnt complete and asked what I wanted to do. i reordered and they told me I'd have to wait a couple of days. they phoned to tell me goods in and i had them the next day. cheaper than other sites. really good they phoned me as I didn't know wether my order had worked or not. (read more)
Written on: 15/03/2011 by Paul Robinson 51 (1 review written)
I ordered some Prada sunglasses on the 25 th fen, they were not in stock, however I was called by their customer service team and offered an alternative product, I have since received the sunglasses and they are perfect. I think credit ISA due as I felt they worked really hard to solve my problem and get my sunglasses to me. Many thanks I appreciate your hard work. By the way the sunglasses are great. (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
As rated by real users
"Boo Hoo ... " Read More
"This company making money on r..." Read More
"It does what it says a great u..." Read More
"Poor service and communication" Read More
"Brilliant faultless" Read More