Direct Sunglasses Reviews - www.directsunglasses.co.uk

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★★★☆☆
3.4 / 5
60% of users recommend this
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★★★★★

“Ordered two pairs oakley, one a present. Present...”

Written on: 08/08/2010

Ordered two pairs oakley, one a present. Present wasn't right so phoned for advise abd really helpful person told me to retunr and refund really quick great service great value… Read Full Review

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★★★★★

“Ordered Oakleys and needed advice. Great customer...”

Written on: 07/08/2010

Ordered Oakleys and needed advice. Great customer service. good value. quick delivery. Would recommend… Read Full Review

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★★★★★

“Top marks, the sunnies i ordered arrived in 72 hours...”

Written on: 07/08/2010

Top marks, the sunnies i ordered arrived in 72 hours through the post, thanks to Beckham i first new of Police, now im a convert.

Thank you direct sunglasses for your help… Read Full Review

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★★★★★

“Easy to use website, great value, quick delivery.”

Written on: 06/08/2010

Easy to use website, great value, quick delivery… Read Full Review

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★★★★★

“Ordered a pair of bolle sunglasses as they were...”

Written on: 05/08/2010

Ordered a pair of bolle sunglasses as they were recommended recently in a sailing magazine, i found them on directsunglasses and called to make sure they were in stock.

I took their advice on which lens to have as the magazine article left me a little confused as wether to have polarized or not. Anyway, i cant fault them really, i received my sunglasses in under week and they came with a nice case and belt clip.

Well Done… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. ”

Written on: 05/08/2010

DO NOT USE THIS COMPANY.

Order 19 July, money taken immediately. 1 week later no sign of goods so phone up to be told not in stock nor any clear idea when they would be in stock so cancelled the order. 4 Aug now and still no refund. Called to complain only to be told that the money won't be refunded for more than another 2 weeks. I was quoted the Distance Selling Directive several times but I suspect this is a grey area as they are refunding me for something I haven't received in the first… Read Full Review

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Md Directsunglasses's Comment

Written on: 06/08/2010

I feel very dissapointed with the review, your refund has already been processed in 7 days and i have left messages on your phone to discuss our service closely, we really do try to offer a good cutomer service, we hold upwards of 5000 product in our warehouse at any one time.

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★☆☆☆☆

“Please do not order from this company unless you are...”

Written on: 04/08/2010

Please do not order from this company unless you are certain that you want to keep your order. I ordered sunglasses on 28/06/10 and, having not received them, chased on 02/07/10 to be told they were awaiting stock so I cancelled the order. I am still waiting for my refund! I have phoned several times now and was quoted Direct Selling Regulations, which allow a maximum 30 days to refund, as an explanation for the refund not yet having been processed. I would like to know if these regulations… Read Full Review

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Md Directsunglasses's Comment

Written on: 04/08/2010

Hi There, I'm the MD of Directsunglasses, we are sorry that you feel we have let you down ,please contact the office and i will look into the matter personally, we always try our best for our customers.

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Cablackmore's Comment

Written on: 10/08/2010

FINALLY received my refund today - its actually hit my account! 42days since I paid for my sunglasses and 37days since I cancelled my order.
<br/>
<br/>Despite the MD of Direct Sunglasses saying in his comment that the refund was processed before my review on 4th August according to my bank statement comments it was processed on 5th August - 2 days after I was told, by phone, it had been processed and 1 day after my review.
<br/>
<br/>Copied from my Digital Banking Screen:
<br/>DATE TYPE DESCRIPTION
<br/>9 Aug 2010 POS 5686 05AUG10 , ACCUITY LIMITED , HAMPTON HILL GB , REFUND

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Cablackmore's Comment

Written on: 09/08/2010

Reviewer here - Still awaiting refund on 9th August and have bank statements to prove it!!!

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Md Directsunglasses's Comment

Written on: 06/08/2010

I found this review not helpful because...the refund was processed before the review was written and the review is untru

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★★★★★

“Blocs are great, they arrived in a couple of days, i...”

Written on: 29/07/2010

Blocs are great, they arrived in a couple of days, i thought the web site was clear and easy to use, i can't comment on customer service , apart from the fact that sunglasses arrived when i expected them to… Read Full Review

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★★★★★

“I recently purchased a pair of persol sunglasses for...”

Written on: 27/07/2010

I recently purchased a pair of persol sunglasses for my wife's birthday, they were just as i expected, they we on time and well packaged. My wife was thrilled as not many online shops actually had them in stock, making it difficult to get them in time. She changed her mind three times bfore deciding on the ones I finally ordered. Thank you directsunglasses for all your help… Read Full Review

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★★★★★

“I orderd my new sunnies from these guys, because i...”

Written on: 12/07/2010

I orderd my new sunnies from these guys, because i really liked the advice they gave me, i checked to make sure they were in stock and they arrived in 3 days, I love my Ray-Bans… Read Full Review

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★★★★★

“Great sunglasses got them in 3 days, nothing else to...”

Written on: 09/07/2010

Great sunglasses got them in 3 days, nothing else to say 5 stars!!!!!… Read Full Review

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★☆☆☆☆

“These people are a disgrace!! I ordered from them at...”

Written on: 09/07/2010

These people are a disgrace!! I ordered from them at the start of June and was forced to cancel the order as they informed me that two of the three items I requested were out of stock. However, they still took 250 pounds from my credit card and were slow in repayment - despite the fact that goods were never dispatched!!! In my opinion - not to be trusted at all… Read Full Review

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★★★★★

“I was looking for some half decent not too expensive...”

Written on: 05/07/2010

I was looking for some half decent not too expensive sunnies for my holidays, i eventually bought them from directsunglasses. I found the girls on the phone to be helpful and good with advice, they were also delivered in 2 days, which was perfect as i had left it a bit late. I made sure i phoned first to make sure they were in stock… Read Full Review

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★★★★★

“Good website. Good service. Good value”

Written on: 29/06/2010

Good website. Good service. Good value… Read Full Review

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★☆☆☆☆

“Had my sunglasses stolen. Found the same pair (love...”

Written on: 28/06/2010

Had my sunglasses stolen. Found the same pair (love them) on direct sunglasses and ordered them. Payment taken immediatley, only to find out 19 days later (off my own back via two emails and a phone call) that they were out of stock. I had also been told they would arrive before a certain date after initally enquiring after lack of delivery.

Appalling service. Would not recommend… Read Full Review

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★★★★★

“Searching the web to find my RB3362 shades was a...”

Written on: 26/06/2010

Searching the web to find my RB3362 shades was a nightmare untill I discovered Direct sunglasses. Brilliant customer service over the phone. Next day delivery was spot on. The web site isn't fully upto date so it's well worth giving then a call to see if they have the specific glasses you require, that's what I did and I was very pleased with the out come.
10/10, if you want to buy quality shades online then use these guys!… Read Full Review

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★★★★★

“Good value, quick service, friendly staff gave good advice”

Written on: 19/06/2010

Good value, quick service, friendly staff gave good advice… Read Full Review

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★★★★★

“good value, good service, plenty on choice on website”

Written on: 17/06/2010

good value, good service, plenty on choice on website… Read Full Review

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★★★★★

“great service. Had to have alternative because first...”

Written on: 11/06/2010 by Davidwise1 (1 review written)

great service. Had to have alternative because first ones didn't fit and customer service took time to advise. New pair arrived two days after I sent first pair back… Read Full Review

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★★★★★

“I bought these raybans last weekend and they are...”

Written on: 28/05/2010

I bought these raybans last weekend and they are superb, i got them in 3 days what more could i ask for! In time for my hols this week.

I will highly recommend drectsunglasses to my friends and family. I would also recommend rayan sunglasses, they are as high a quality as the ones i had 20 years ago. They even have a cleaning cloth included in the sunglasses case.

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