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Written on: 01/05/2011 by GoldenArms (1 review written)
I ordered and payed for Police sunglasses over two months ago. They sent me an e-mail that they do not have model S8190. So I wanted to get my money back and I am still waiting. I have wrote to them over ten times and still no luck. I got only promises… Read Full Review
Written on: 27/04/2011
It seems to me that directsunglasses are like marmite you either love them or hate them. i ordered some DKNY Sunglasses for my wife just before easter and they turned up in the post this morning.
I am very pleased an wanted to say thanks for an excellent service. I think its as imortant to leave reviews for good service too, credit where credit is due!… Read Full Review
Written on: 26/04/2011
I WOULD DEFINATELY NOT USE THIS COMPANY AGAIN
I ordered a pair of sunglasses for a birthday present, I was told they would arrive in 3-5 days, two weeks later still no glasses, called helpline and was told they would be dispatched the next day, this never happened.
I cancelled the order after this but am still waiting for a refund a month later!! I have called numerous times and am always told i will get the money back in 3-5 working days, but it never happens. This is awful service, I would… Read Full Review
Written on: 24/04/2011
I ordered ray ban sunglasses on 13 march, I waited three weeks, before ringing them up, they assured me they would be in the following week. Still nothing after 2 weeks. I cancelled my order and then after waiting 2 weeks for my refund I had to claim the money through paypal, It came the next day.
I would not recommend this site to buy anything to anyone.
… Read Full Review
Written on: 23/04/2011
Ordered 2 pairs of sunglasses totaling up to £160. It has been over 2 weeks now and i am yet to receive either pair. I spoke to them on the phone 5 days ago and they agreed to part post the pair that apparently was in stock... still have not got these sunglasses.
-Useless customer service.
Never buy anything from this website!
… Read Full Review
Written on: 23/04/2011
Had to wait nearly 8 weeks for my glasses. I chased them via email and phone and was told a pack of lies and make believe delivery dates each time. In the end I was told I would be given a 10% discount on shipping for the inconvenience - never had this!!! Emailed to ask about it, was told it was on their list to do but still 5 weeks on no goodwill refund. Disgusting to promise shipping dates, be constantly chased then promise a discount which they have no intention of giving… Read Full Review
Written on: 21/04/2011 by claireizzy (1 review written)
To be honest after reading reviews before i made my purchase i took a chance- I couldn't miss out on the fantastic price for Ray Ban P's.
When I placed my order (26th March) they honestly told me they didn't have them in stock and i could place my order anyway. I did. I called up about 10 days later and they said they should have a shipment in soon so I didn't mind waiting to get such a great discount. Only a few days later they had them in and even when I changed my mind about my order they… Read Full Review
Written on: 19/04/2011
I ordered these from France for a present last Thursday and they were with me on Saturday. Tres bon, direct sunglasses!… Read Full Review
Written on: 18/04/2011
I ordered some sunglasses on the 26th March and have still not received them, i have rang up to chase them several times and each time i get told that they will be despatched in the next 48 hours, I am so so sick of being lied to. I will demand a refund if they don't turn up tomorrow! Summer will be been and gone at this rate!!
Avoid at all costs!!!!!!… Read Full Review
Written on: 18/04/2011
Stay well clear of this company.Paid £181 for a pair of sunglasses that never turned up. Tried phoning them but this was a dodgy phone line.This is a case of a typical one man band web site advertising falsly.As i said DO NOT ORDER FROM THIS WEB SITE !!… Read Full Review
Written on: 15/04/2011 by srhawley (1 review written)
Maybe it's because they have to deal with a (supposed) delivery of 20,000 pairs of sunglasses each and every day that they find it impossible to actually send any goods out to buyers who have paid in good faith.
Or maybe, instead, it's that their business model is all about taking money in good faith, holding on to it for as long as possible without supplying any goods and avoiding subsequent refunds for as long as possible in order to profit from the interest accrued?
Whatever the reason… Read Full Review
Written on: 15/04/2011
I ordered a pair of dirty dogs on 9/4/11, for my girlfriends birthday. I never got an email confirming my order had been received, so I had a look at the reviews and saw some negative ones and thought the worst, I phoned them and they told
Me they were expecting delivery of them on Wednesday 13/4/11, I received them on Thursday 14/4/11, so was very pleased.
I would buy from them again and if they read these reviews a confirmtaion email for orders being received would be appreciated. Otherwise… Read Full Review
Written on: 14/04/2011
Ordered sunglasses for husbands birthday present. Easy to use web site and great price for glasses. Sunglasses arrived next day as promised. Would definitely use again… Read Full Review
Written on: 13/04/2011
Avoid like the plague. I ordered a pair of Prada sunglasses from them two weeks ago I have e-mailed them several times to no avail. Not even the courtesy of a response. I have now contacted the ASA as they state on their website that 95% of their deliveries are from stock, first class recorded delivery. Judging by the other reviews here, I'm not the only one finding that claim hard to believe!… Read Full Review
Written on: 11/04/2011
I ordered a pair of sunglasses on 23rd March and still haven't received them (11/04/2011). The website stated in stock with 3-5 days dispatch time. I have had contact them every other day just to obtain an update, being told each time the order would be sent the next day. Will be demanding a refund if I don't receive it this week and will not be using this company again. Would not recommend due to poor service and communication… Read Full Review
Written on: 08/04/2011 by Simon68 (1 review written)
Avoid this company. I have been chasing them for 3 weeks and getting no where. Go elsewhere do not deal with this company… Read Full Review
Written on: 24/03/2011
ordered some ray ban sunglasses over the phone on wed 23rd march pm, were delivered the next day 24th march
7am; wonderful service.The staff were very helpful and friendly,so from my experience of direct sunglasses I'd
certainly use them again… Read Full Review
Written on: 24/03/2011
DO NOT BUY FROM THESE GUYS!!!
I order a pair of Persol sunglasses on the 2nd of February and I still haven't received anything (28th March). The customer service is laughable - basically they palm you off and very rarely get back to you.
Appalling experience all round, never to be repeated. … Read Full Review
Written on: 16/03/2011
tied to order online but had a problem using the site as my wifi was cutting out. they phoned me to tell me that my order wasnt complete and asked what I wanted to do. i reordered and they told me I'd have to wait a couple of days. they phoned to tell me goods in and i had them the next day. cheaper than other sites. really good they phoned me as I didn't know wether my order had worked or not… Read Full Review
Written on: 15/03/2011 by Paul Robinson 51 (1 review written)
I ordered some Prada sunglasses on the 25 th fen, they were not in stock, however I was called by their customer service team and offered an alternative product, I have since received the sunglasses and they are perfect. I think credit ISA due as I felt they worked really hard to solve my problem and get my sunglasses to me. Many thanks I appreciate your hard work. By the way the sunglasses are great… Read Full Review
As rated by our community of reviewers
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" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More
" First class service " Read More