Direct Sunglasses Reviews - www.directsunglasses.co.uk

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★★★☆☆
3.4 / 5
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★★★★★

“Great service, good price and no hassles.”

Written on: 26/09/2011

i had been looking for a specific model of Arnette Slide sunglasses and had gone through aprox. 15 other websites to try and find a stockist who actually had these sunglasses in stock, in this country. i had even gone as far as to order them from elsewhere, onlt to be informed that it would take up to 30 days for them to arrive, despite the website claiming to have them in stock. i phoned direct sunglasses on a saturday morning, ordered them on the day and they arrived before midday on… Read Full Review

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Samanth4's Comment

Written on: 26/09/2011

This cannot be true.

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★☆☆☆☆

“Slow delivery and no satisfactory date given”

Written on: 13/09/2011 by Meadster (1 review written)

Another internet vendor who takes your money then fails to supply the goods in a reasonable time and is unable to confirm when they would be able to. Why should I lend them my money? I have cancelled my order… Read Full Review

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★★★★★

“Excellent price, fast delivery”

Written on: 08/08/2011

I was a little worried by the mixed reviews but had no problems at all. The price was fantastic and my sunglasses arrived two days after ordering. I'd definitely use them again… Read Full Review

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★★★★★

“Very satified and happy”

Written on: 30/07/2011 by Samdgmb (1 review written)

Sunglasses for my 4yr old daughter ordered late one night they arrived within 36hours. perfect!… Read Full Review

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★★★★★

“Spot on Delivery”

Written on: 19/07/2011 by pip2805 (1 review written)

Ordered late at night and had despatch confirmed following morning then despite our inefficient postal service arrived boxed up and beautiful the next day. Didn't have time to get impatient! Its nice to know that you are getting the genuine article and in a totally timely manner, couldn't be happier… Read Full Review

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★★★★★

“Excellent Service.”

Written on: 11/07/2011

I knew what I wanted but found cost or delivery from many online suppliers was excessive. Sunglasses Direct had what I wanted in stock at a great price and once ordered it was delivered very quickly and was an excellent product… Read Full Review

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★★★★★

“oakley half X plasma lens.”

Written on: 06/07/2011

the product was as i wanted to have : cheaper and brand new !… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY ”

Written on: 05/07/2011 by AngryReviewer100 (1 review written)

This is a recent email i sent to the them, it will give you a clear picture of this fraudulant company: Email: I will not start this letter with any pleasantries, but let me tell you a chronological story... 1. On the 7th April 2011, I ordered a pair of sunglasses from your company. They didn't arrive at my doorstep as your website said it would within 3-5 Day dispatch. So I go on holiday without sunglasses and think as the price for the sunglasses is relatively cheap, I will keep my… Read Full Review

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Guest's Response to AngryReviewer100's Review

Written on: 17/07/2011

I tried to purchase Persol sunglasses from the same company on 16 June 2011 and they took £184.86 from my bank account on the same day. Again, they were due to despatch the sunglasses within 3-5 days, and failed to do so. I followed this up by phone and was given an assurance that 3-5 days meant 3-5 working days and that the sunglasses would arrive soon. Again, the sunglasses failed to arrive and so I telephoned and cancelled the order. I was told the money would be immediately refunded. Some weeks later, the money has not been refunded and I haven't heard anything either. I'm off to the police.

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Samanth4's Response to AngryReviewer100's Review

Written on: 26/09/2011

Did anyone get their money back?

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Guest's Response to AngryReviewer100's Review

Written on: 30/08/2011

I'm in sympathy wit all three of you on this. I ordered a pair of sunglasses from Direct Sunglasses at the beginning of August. I was told after a couple of days that the glasses weren't in stock. I was offered a chance to choose an upgraded pair at no extra cost or to take a refund. I opted for the refund. Still awaiting for the refund 21 days later! I have also done the same as the reviewer and sent them an email to ask where my refund was and I got the same answer as the reviewer; the order was with the accounts dept. and I could expect to wait up to 30 days for a refund.

Well we'll wait and see if I am refunded in the next week to two weeks. I am seriously doubting that any refund will come though!

Stay away from this dodgy company!! Take a leaf out of Amazon's book Direct Sunglasses!

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Mandyp's Response to AngryReviewer100's Review

Written on: 28/08/2011

What an absolute joke this company are!
3-5 day dispatch is a complete lie, Im waiting three weeks on and can see me becoming one of the poor people reviewing again in days, weeks, months still without my sunglasses! NOT GOOD!

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Guest's Response to AngryReviewer100's Review

Written on: 10/08/2011

Having a similar problem - ordered glasses in January which were apparently in stock but didn't arrive until March. Didn't suit so sent straight back and guess what I still haven't got refund. Would love to know how you have got on.

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★★★★★

“Really good service”

Written on: 05/07/2011 by ChrisJohnM (1 review written)

I'm in Australia. I ordered Michael Kors sunglasses with prescription lenses, graduated tint. they arrived within two weeks which is what I was quoted and expected. The lenses are fantastic, great to drive in and amazingly clear. they were cheaper than I could have got here. Wonderful product and service… Read Full Review

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★★★★★

“Great Price.”

Written on: 03/07/2011 by lynchy (1 review written)

I read the reviews on the company and thought do i really want to order from this company because of the bad reviews. I ordered the sunglasses on the Monday at 1300 and they were delivered on the Tuesday at 1100. Great glasses great price and would use again. … Read Full Review

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★★★★★

“orded sunglasses on a saturday afternoon, emailed on...”

Written on: 19/06/2011 by scottie848 (1 review written)

orded sunglasses on a saturday afternoon, emailed on monday saying they were shipped, arrived tuesday would recomend them to friends… Read Full Review

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★☆☆☆☆

“Terrible Terrible Service: DO NOT USE this company”

Written on: 03/06/2011

I ordered common Rayban sunglasses from this site in early April. When no delivery, I chased and chased and chased them. I was told by a gentleman on the phone over the period in the run up to Easter 2011 that a 'delivery would be coming in each morning' and he would call me first thing. He never did call and I had to chase them again. Eventually, I gave up and demanded a refund to my credit card before Easter 2011. By 3rd June, as I write this review, the money has STILL not arrived. I… Read Full Review

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Guest's Comment

Written on: 04/06/2011

I will not use this company after reading the comments on this site. Looks like i avoided being messed about

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Guest's Comment

Written on: 17/03/2012

Same sort of problem cancelled my order and ive never received my refund. DO NOT USE THIS COMPANY.

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Guest's Comment

Written on: 22/06/2011

Hi
I've got same problem.I ordered sunglasses at the begening of April. I was waiting for delivery then I called them up and they said to me they dont have the item anymore on stock so I asked for a refund, 1st,2nd, 3rd week of waiting and no refund. I called again and they said by Friday the money will be on my account and it was 3 weeks ago.
So I really dont know what to do. It's 22.6.2011 and when i look on my order on their webpage, it says ON HOLD.

Very bad experience.

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★★★★★

“Rayban Sunglasses were on time and i was kept informed.”

Written on: 01/06/2011

Hsving read a few reviews on here i was a little dubious but i ordered before the may bsnk holiday snd they arrived todsy. I was emailed, by directsunglasses when they were shipped an they arrived today 2 day later by recorded delivery. I can't comment on anything else im afraid because everything went smoothly and was handled as i would expect… Read Full Review

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★☆☆☆☆

“I ordered from these guys as the prices were good and...”

Written on: 24/05/2011

I ordered from these guys as the prices were good and I saw some decent feedback on some websites. I wish I never ordered. This company is a joke. First they don't send the sunglasses and then they won't refund you. After months of trying to sort things out I finally used Paypal and my credit card company to get a refund. I think this company is completely fraudulent. Looking at other recent reviews I would hope no one else buys from them… Read Full Review

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★★★★★

“I ordered Serengeti sunglasses on the 9-5-2011,...”

Written on: 20/05/2011 by Paul Hedt (1 review written)

I ordered Serengeti sunglasses on the 9-5-2011, invoiced 12-5-2011 and they arrived on the 20-5-2011 from England.After reading the reviews I was concerned about the company service. Excellent service ,package arrived safely would recommend them as a trusted site… Read Full Review

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★☆☆☆☆

“I bought a sunglass, more than 2 month ago and my...”

Written on: 16/05/2011 by rodrigozille (1 review written)

I bought a sunglass, more than 2 month ago and my order is IN PROCESS.
Nobody answer my emails..

Never buy there!… Read Full Review

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★☆☆☆☆

“I sent an email to directsunglasses informing them...”

Written on: 16/05/2011

I sent an email to directsunglasses informing them that I would contact my card provider about my outstanding refund and I got a reply saying it would be dealt with the next day. 10 days later and still no refund. I've since had to contact my credit card provider to advise them that I hadn't had the refund despite all my requests. My card provider duly credited the money back whilst they look into it. Since my first review, directsunglasses.co.uk contacted the administrators of review centre to… Read Full Review

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★☆☆☆☆

“I ordered a pair of sunglasses from the website. When...”

Written on: 12/05/2011

I ordered a pair of sunglasses from the website. When they did not arrive after 2 weeks (they were expected in 3 days), I emailed the company. I received no replies to three emails. Finally after a month I received an email stating I would receive a refund (no explanation, no apology). A further month on and I still have not received any refund and have had two further emails ignored. DO NOT ORDER FROM THIS WEBSITE, NO MATTER HOW GOOD THE PRICES LOOK… Read Full Review

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★☆☆☆☆

“First of all I feel I need to say that I never write...”

Written on: 11/05/2011

First of all I feel I need to say that I never write reviews but have made an exception in this case, and wish I had read those of others before I usedd this site. I placed an order for Prada sunglasses which were on a 3-5 day wait. Accidently I ordered them twice as I thought the first order hadn't gone through. Phoned the company to explain and was told not to worry and that one would be refunded immediately. This not yet been done after 3 weeks later of waiting. Also after chasing the… Read Full Review

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★☆☆☆☆

“I DO NOT RECOMEND THIS COMPANY. I ordered Persol...”

Written on: 09/05/2011

I DO NOT RECOMEND THIS COMPANY. I ordered Persol sunglasses for my husbands birthday on March 4th and then had to give up after they repeatedly kept telling me they were coming. I cancelled at the end of April and had to chase up the refund after several calls and an e mail I received the refund on May 13th. Overall staff were always polite but did not deliver their promises to deliver the product. Still not sure what went wrong, they showed the glasses in stock and this was clearly not true as… Read Full Review

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