GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
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★☆☆☆☆

“Very disappointed with customer care service!”

Written on: 29/07/2017 by Lucas215 (1 review written)

I have been using Goldcar for many years and was not disappointed until the last care hire I rented out from their offices in Toulouse, France. The car seemed in good condition however I only became aware that it had unbalanced wheels and possibly a mis-alignment when we took the motorway. I had called their customer care service and we agreed that I were to take the car to a garage nearby where we were staying to have the wheels balanced and aligned. I paid the repairs from my own pocket and… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please kindly let us explain that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case again to our Customer Service department by opening a query through our website, explaining exactly the same situation you've explained in this comment. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

You can submit a claim by visiting our website. Instructions to submit a query are as follows:
1. Visit our Website (GOLDCAR).
2. On the top navigation menu, click on "Help".
3. Once you're in our FAQs website, click on the "Contact Us" option at the top menu, on the right side.
4. Once you're able to see our Customer Services telephone numbers, scroll right down at the bottom of the page, and you'll be able to see the "Report a Problem" option on the bottom right side of the screen. Click "Enter" and fill in the form. This way, your query will have been successfully created. We'll get back to you ASAP.

We hope this information was useful.
Thank you.

Kind Regards,
Victoria R.
Goldcar Representative.

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★★★★★

“Friendly, efficient and good rates”

Written on: 28/07/2017

I recently rented a car from the Gold Car Bordeaux airport office. The staff at the desk and pick up were friendly and efficient. Everything was explained clearly and with humour. The rates were good. I would recommend Gold Car to friends. Thank you Gold Car for making the rental from beginning to end very easy and stressfree… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,

Thank you very much for your positive feedback. We are constantly trying to improve our services and your encouragement is highly appreciated. Hoping your overall rental experience with us is satisfactory and that you rent with us again on your next visit.

Kind Regards,
Victoria R.

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★☆☆☆☆

“Dishonest, refuse to honour rental agreement”

Written on: 28/07/2017 by Middletonim114 (1 review written)

Returned with full tank, charged €58 for 'not returning full' the next day. Got that refunded after presenting proof, then got charged for 'extra km', even though was clearly printed on the rental voucher 'Unlimited km'. Went back to get a refund and they refused, didn't even apologise. Blamed me for booking online and said that their online rates are often 'incorrect' and they don't have to honour them. Put in an official Spanish complaint form, won't use again… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described,please note that we have two fuel plans: Full to full and Flex fuel. In both plans you will receive a car with full tank.

With the Full Full you will have to return the car with full tank as well. If you provide a credit card, you will be blocked a fuel deposit. If you return the car with full tank, this deposit will be released. If you provide a debit one, the fuel deposit will be charged and refunded after returning the car with full tank.

On the other hand, with the Flex fuel you will only pay for the fuel you use and a fuel handling fee. With this plan you can return the car with empty tank. You will pay upfront the fuel handling fee. If you provide a credit card, the fuel deposit will be blocked and after returning the car you will be only charged for the fuel you use. If you provide a debit card, you will be charged for the full tank and after returning the car you will be refunded for the unused fuel.

You can check the price of the full tank and the fuel handling fee depending on the group of car booked on our website.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Service terrible ”

Written on: 26/07/2017 by PaytonSmart1972 (1 review written)

Hi just to say if you want a service don't come here On arrival at airport asked do I take a ticket from here Iam not sure ???? 3 times she said good morning ( trying to be funny ) There was people in front of me so didn't want to give impression I was jumping in After I got my turn was told I needed a ticket , had to wait again , While I was waiting on my turn on 3-4 times people came to ask same thing and sometimes told them to go over to the other side When one guy asked why she just… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
We are surprised that you had a bad experience when you collected your vehicle. Our colleagues are selected for their language skills and I am sorry if on this occasion we fell short of our normal high standards. At busy times, it can be a strain to switch between languages and this perhaps explains the miscommunication or misunderstanding you experienced, though I appreciate it is still frustrating.
We invest continuously in staff training. Your comments will be taken into account as part of our commitment to ongoing improvement.
We hope the rest of your experience met expectations. We value your custom and will continue to strive to improve our service.
Kind Regards,
Victoria R.

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★☆☆☆☆

“Never rent from this company”

Written on: 26/07/2017 by MikeTayte (1 review written)

I saw some of the reviews after I had booked and nearly cancelled and used another company. In the end I decided to stay with Goldcar and give them a try. I had booked the car directly with Goldcar on their site and paid in full. Our flight was delayed and when we got to the Goldcar checkin amazingly there were only a couple of people there. Then the fun started. I was told by the pleasant lady I should take out the Extra insurance at 205 Euros. I was ready for this and had taken UK excess… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

We offer customers a choice of petrol and diesel vehicles. There is, however, an extra charge for diesel which reflects additional benefits as lower fuel consumption, lower fuel price and usually a more powerful engine. This charge is charged to customers who choose this type of vehicle. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“200 euros taken from credit card”

Written on: 26/07/2017 by Mrsteve380 (1 review written)

I have just returned from hiring a Ford Fiesta from Goldcsr Murcia Airport. The rental rate was good, but when I returned home I found an additional 200euros had been swiped from my credit card. When I complained the disinterested woman said it was for door damage. Fortunately I had kept the rental agreement AND damage report sheet. The car looked like it had been used for target practice with 30 Xs all over the bodywork INCLUDING all doors. Always keep your paperwork, I have had to cancel… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it. On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Never again with GoldCar”

Written on: 25/07/2017 by Malloryw1949 (1 review written)

I always rent a car when I'm going back to spain. I chose last time goldcar because of the great rate. when I booked online I suppose to pay an amount that when I went to the office to pick up the car it was more than double. Terrible! DON'T TRUST THEM… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, on the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“BEWARE ”

Written on: 25/07/2017 by Fitchty105 (1 review written)

BEWARE! Of GOLD CAR Cheap prices - but they get their money out of you by other means! When the car was checked over we pointed out a small mark and he ensured us that the car hadn't been cleaned properly and it was fine. We used the car to go from the airport, few trips to the supermarket and back to the airport. We were extra careful as they had £1,500 on our credit card for accidents. When we returned the guy was cold and unfriendly before he even saw the car. He then went straight to a… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Ripped off after handing car back”

Written on: 24/07/2017

I hired a car in Santiago Airport. Everything was fine. I handed back the car in perfect condition. The staff member said it was fine and we signed the sheet. £ days later i was told 200 euros would be taken from my credit card for a mark on the bumper. This was clearly not there when i handed the car back. I tried following their complaints process but it is like a brick wall. DO NOT RENT FROM GOLDCAR IF YOU WANT TO AVOID THIS I normally rent from Hertz and I have never had a problem at all… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind Regards,
Victoria R.
Goldcar Representative.

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Emaloveslucylou's Comment

Written on: 25/07/2017

Exactly the same happened to us! Cheap prices - but they get their money out of you by other means! When the car was checked over we pointed out a small mark and he ensured us that the car hadn't been cleaned properly and it was fine. We used the car to go from the airport, few trips to the supermarket and back to the airport. We were extra careful as they had £1,500 on our credit card for accidents. When we returned the guy was cold and unfriendly before he even saw the car. He then went straight to a spot under the back bumper - (which the first guy didn't even do when we signed it as ok) and said we had damaged the car! Could not believe it we tried to argue our case but he didn't want to know. We 100% did not damage that car. He 100% knew there was a small mark hidden under it. What a rubbish end to our lovely holiday. Totally ruined it for us. £250 for the tiniest mark under the bumper that was most likely already there. THATS WHY THEIR CARS ARE SO CHEAP!!!!

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★☆☆☆☆

“Charged me 370 Euro for pre-existing damage”

Written on: 24/07/2017 by Gustafson217 (1 review written)

Booked through car trawler (via Jet2.com) because of a great rate - their subsidiary company is Rhodium. I refused to take their CDW as I have my own Car Hire Excess Waiver policy. On return home (with no issues around refuelling, lateness or damage) I noticed my credit card had been charged an extra €370. On investigating the company said they had found damage. When I complained they took 3 weeks to tell me the issue was with their internal processes and refund my card (with a loss of… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Our agents reviewed your case with the corresponding office managers until they were able to see that the damage had been charged incorrectly and, therefore, they proceeded to refund the money. However, it is very important to review with our agent that all damages are marked on the sheet upon vehicle collection.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“TERRIBLE, DO NOT USE ”

Written on: 24/07/2017 by Dawsonk1982 (1 review written)

When collecting our car the Customer services representative told us the insurance cover we had via the broker was not sufficient and we would need to leave £1500 deposit (actually taken from our account) or pay extra £300 to get the cover required. When my husband joined me (an Insurance underwriter) he immediately told me this was rubbish and to cancel the cover For the entire period of our holiday I tried to contact them by email and their customer service line to cancel the policy. I… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
We are concerned to hear that you were under the impression that your Goldcar rental would be directly covered under your own motor insurance policy/your broker’s policy. This isn’t the case and we do our best to make that very clear on our website and on booking vouchers.

Customers have two cover options when they book with Goldcar. The first is to pay a refundable deposit. If there is damage to the vehicle during the rental period the cost of repair is deducted from the deposit and the customer will need to make a claim from their insurer to recoup the costs. The second option is to take out our Super Relax cover. This means customers can drive safe in the knowledge that any damage will be covered and that Goldcar will handle all the paperwork.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

We hope this clarifies matters but please do get back in contact if you require further information.
Kind Regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/07/2017 by studdsy11 (1 review written)

We rented from Goldcar Larnaca in Cyprus in April 2017. A truly terrible experience. Firstly, they tried to give me the smallest car, a tiny fiat despite paying for and booking a ford fiesta for 4 people with luggage. When I declined this car they then gave me a beaten up economy Micra with poor body work and barely legal tyres. The said take it or leave it but will charge me an admin fee and no refund if I decline. They insisted I sign a form making me responsible for any costs relating to… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described regarding the vehicle you collected, please kindly let us explain that when booking with us, you're not actually booking for a specific vehicle (brand, model, etc.). Instead, we categorise vehicles within groups (AA, A, B, BB....), which means when you book with us you're booking for a specific group of vehicles with similar characteristics, specifications, etc. This is due to high demand and that, sometimes, due to availability, we're unable to offer the vehicle our customer would like.

On the issue you explained about having to sign the form which states you decline to take out additional cover and wish to leave excess deposit, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Kind regards.

Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Goldcar Toulouse - very suspicious company!”

Written on: 21/07/2017 by Patcvb (2 reviews written)

We hired a car from Goldcar and returned it a week later in perfect condition. It was a good car and no issues with that. No issues either with the check-service. The issue was when we returned home we found EUR 840 had been charged to our Visa for a damaged radio. There was NOTHING wrong with the car on our return but despite pleading our innocence they produced photos of a SMASHED RADIO screen. Nothing like this has ever happened me in my life - a total stitch up. Best case scenario is that a… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

I am concerned to hear that you were under the impression that your Goldcar rental would be directly covered under your own motor insurance policy/your broker’s policy. This isn’t the case and we do our best to make that very clear on our website and on booking vouchers.
Customers have two cover options when they book with Goldcar. The first is to pay a refundable deposit. If there is damage to the vehicle during the rental period the cost of repair is deducted from the deposit and the customer will need to make a claim from their insurer to recoup the costs. The second option is to take out our Super Relax cover. This means customers can drive safe in the knowledge that any damage will be covered and that Goldcar will handle all the paperwork. I hope this clarifies matters but please do get back in contact if you require further information.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Total rip-off Avoid avoid avoid”

Written on: 20/07/2017 by RosaWebb (1 review written)

Lured in by cheap prices I rented for a week in Italy. Apart from the pushy up-sell for CDW insurance at the desk all else was fine. However I am now being charged almost €50 for less than 3 litres of fuel these idiots somehow managed to fit in the tank after I dropped the car back full to the brim! This has been charged to my card,and to add insult to injury I have now received a notice of a trafic offence,boom!! Another €40 charged as an admin fee and God knows what or if I'll ever… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, we are surprised you couldn’t get all the information you were looking for. Details about our fuel options are available on our website. In addition, we train our staff to answer questions at the counter so your feedback is important and will help us improve our service.

We understand that the rental option you selected includes the Full-Full option. This means you leave a deposit on a full tank of fuel which is repaid when you return the vehicle with a full tank. However if the tank is not full a penalty of €50 is applied in addition to the charge for the missing fuel.
You can find the specifications and services included in clause 7 (section a) of your rental agreement.

Also, regarding the issue with the traffic fine, this fine will be sent to your home address with fully details explaining how to pay for it.

The 40€ charge is due to a management process as stated in our Terms & Conditions (paragraph 9. 9) Please, bear in mind that we have created a whole department for fine management. First, it is imperative to identify the driver and give the local authority all the personal details about the driver. Then, the department requests that this person can have the same statutory deadlines.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“These guys tried to aggressively sell me additional...”

Written on: 20/07/2017 by GordonP123 (1 review written)

These guys tried to aggressively sell me additional insurance i already had. Then charged me without choice a flexible fuel feature so I could return the fuel tank empty without additional charge (26EU) then subsequently have charged me again another (16EU) amount for returning the car with half a tank fo fuel. Dont use them… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
We're surprised you had a bad experience. Customer feedback is a key part of our staff appraisal process so your comments are important and will be taken into account.
It’s important that our staff explain the available insurance options clearly and we ask them to do so in a courteous and respectful manner.

After reading your comment, we understand that you booked a third party's coverage.
Therefore, we'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

On the issue you described, please let us explain that fuel policy is clearly indicated on our website.

In the first place, you can choose Flex Fuel system, with which you leave a deposit for a full fuel tank the day you pick the car up, and when you return it, the amount of used fuel will be charged by Goldcar and your deposit will be refunded. This rate has management costs due to several advantages attached to the own service, and they are specified on our website.
On the other hand, you also can choose Full Fuel system, with which you leave a deposit for full tank, receive the car full of fuel and you have to return the same way, with the full tank. If the fuel tank is not full, the amount of missing liters will be deducted from money you initially left as a deposit.
Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.


We hope this information was useful.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“FRAUDULENT”

Written on: 19/07/2017

FRAUDULENT, DISHONEST car hire company. We recently returned a rental car in Toulouse, France in perfect condition and were totally blindsided a week later to find a ¢840 fee charged to our credit card - following protracted communications we were first told the car radio was stolen and then that it was damaged. We are still trying to get the documentation and evidence to support this in any way. I cannot believe this company is in business - please be warned not to do business with them. I… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit
card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Warning!!!”

Written on: 18/07/2017 by Nickolasu258 (1 review written)

WARNING ! SAVE! I read a lot of reviews before hiring a car in Goldcar, Tenerife and I was sure I was prepared and will not surprise me. But I was very wrong. The rental offer is attractive only on the surface. The price must be added voluntary insurance (at www 35 euros or directly at Goldcar 120 euros to avoid unpleasant surprises.Large cost goes higher than in hotel rentals.I have bought the policy on the web.For this they get a deposit, with me 1100 euros when not At the reception, I… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“GOLDCAR IS A RIP OFF COMPANY”

Written on: 17/07/2017 by Prezes1234 (1 review written)

I rented a car from Goldcar in Palma, Spain. Very quickly I realized that this company is a complete rip off. The guy at the desk was the most unpleasant and rude person I ever had a chance to dealt with, he was very aggressive and forced me into paying for an additional insurance even though I had a full coverage from a third party. I was charged $544, which is $375 more than the online quote I had received. Be aware, never use this company! The complaint I made to the headquarters was not… Read Full Review

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By Goldcarrental

Written on: 25/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
We're surprised that you had a bad experience when you collected your vehicle. Our colleagues should remain courteous and respectful at all times. Customer feedback is a key part of our staff appraisal process so your comments are important and will be taken into account.
It’s important that our staff explain the available insurance options clearly and we ask them to do so in a courteous and respectful manner.

On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“goldcar horrible experience”

Written on: 17/07/2017 by Carolyni120 (1 review written)

We were at your office around 15:00 with the car. Your office hours are posted on your door (9:00 to 21:00), but there were no employees inside, see attached picture. When we rented the cars your employees very clearly stated that they provide a shuttle to and from the airport. We called them, but they refused to come back come with the shuttle. Your employees were rude and they stated that we have an appointment to drop off the car at 18:00 - which is not true. We found that very… Read Full Review

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By Goldcarrental

Written on: 18/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so. Our colleagues should remain courteous and respectful at all times. Customer feedback is a key part of our staff appraisal process so your comments are important and will be taken into account.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Customer service representative from the airport was...”

Written on: 14/07/2017 by marianoprea22 (1 review written)

Customer service representative from the airport was terribly rude and vile, the car was a wreck with dents all around and extremely dirty inside. I genuinely missed a scratch when I had a look around due to the poor lighting in the parking level -2 Malaga airport. Called the customer service next day and explained all details and a note has been taken by the goldcar employee. I explained again when I drop the car but the lady at the office in Malaga airport was as I said vile and rude. Got an… Read Full Review

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By Goldcarrental

Written on: 18/07/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please kindly note that in order to pick up a car it is compulsory to block a deposit on a valid credit
card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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