GoldCar Rental Reviews - www.goldcar.es

★☆☆☆☆
1.2 / 5
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★☆☆☆☆

“For me, Never again”

Written on: 19/08/2017 by Nicolasq59 (1 review written)

They should pick another slogan since they don't really care about customers. Customer service is terribly bad. they say one thing and then charge you more than what they said. Never again… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also we would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Stay away from them ”

Written on: 18/08/2017 by Chafi123 (1 review written)

The pick up of this car with Goldcar was the worst experience I had in my life in picking up a car. And I certainly rented a lot of cars all around the world.  the first instant, when they told me that what I had paid for the full insurance with AXA was no good at all, saying that AXA sold me a useless insurance. They clearly do this all the time as they had a copy of AXA's T&Cs all overwritten with the alleged undercovers. They mentioned ridiculous costs for repairs as examples. Then, the… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

After reading your comment, we understand that you booked a third party's coverage.
Therefore, we'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

Regarding the damages on the vehicle, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Disgraceful”

Written on: 18/08/2017 by Hinda (1 review written)

We booked this week a car with goldcar from 10th September to 8th Oct. Paid for it on visa and never got confirmation...we called for 2 full days and no reply. Eventually yesterday we called again and finally got through,she sent us an email mail, with wrong dates for car hire. We called again, no answer. E mailed, no response. Got through to them this morning, and they say we CANNOT CHANGE THE DATES. We did not mess up dates, why would we put in 24th Aug, leaving car back10th October… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that when talking about a Crazy Smart or Crazy Full/Full rate, these do not accept any changes or modifications, in exchange of being able to book at a much lower rate (as this rate includes a discount).

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Avoid Unethical practices ”

Written on: 17/08/2017 by Anthonyking (1 review written)

AVOID, AVOID, AVOID! - 1249.10 euro for 12 days(700 euro damage charge for damage that was already there and documented as being there.). Unfortunately I cannot rate 0 stars. I returned a vehicle to Lisbon airport where they mistakenly proceeded to mark the check-in sheet for damage that we had marked on the sheet collecting the vehicle. I have sent photos of the sheet to Goldcar. No response. I have also not been refunded 72.28 for fuel, and a mystery charge of 14.60 has also been debited from… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Extra charge now for diesel rather than petrol”

Written on: 17/08/2017 by percypickles (1 review written)

I will never use these robbers again. It appears that now, through no choice of my own I was charged an extra 96 euros just because I had a diesel. I didn't choose a diesel, I just hired a car and yet because they gave me a diesel which they always have in the past they charged me more. Clearly the man at the airport didn't tell me this. When I asked what the extra charge was for, he said it was a deposit which would be returned. Obviously once you're home there is absolutely nothing you can… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain this charge relates to diesel engine vehicles. We offer customers a choice of petrol and diesel vehicles. There is, however, an extra charge for diesel, which reflects additional benefits as lower fuel consumption, lower fuel price and usually a more powerful engine.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Cleaning 150 Euros!”

Written on: 16/08/2017 by Salma254 (1 review written)

I hired a car and returned it in good condition and was told all was fine and there would be no charge. 2hrs later (once I had clearly left) I was sent a txt telling me they were charging me 150 euros for cleaning.There were some photos with some sand on a seat and leaflets that were left. This charge equates to 6hrs cleaning! I appealed only to get a stock reply. I responded for more information and have received no response. ABSOLUTELY APPALLING… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that vehicles are seldom returned to us in a spotless condition but we do expect them to be reasonably clean. Where additional cleaning is required an extra charge is incurred. This is in line with our Terms & Conditions.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“I felt mugged”

Written on: 15/08/2017 by JuneHodgson (1 review written)

GoldCar hire.  Blue Seat Ibiza. Was charged for a mark at the bottom of the rear bumper that was undetectable on collection of the car but on return the "checker" went straight to it. It was barely visible. We didn't put an extra mark on that car. They charged us 300 euros and said we were lucky not to have had an excess valet charge for the sand in the car! It's Spain. We are on a beach holiday! They will pull the same ruse on the next rental. Never ever use them. I since found out they… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

On regards to the special cleaning, ehicles are seldom returned to us in a spotless condition but we do expect them to be reasonably clean. Where additional cleaning is required an extra charge is incurred. This is in line with our Terms & Conditions.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Very expensive and no clear information”

Written on: 13/08/2017 by Gianni2017 (1 review written)

I returned the car in perfect conditions two hours before the time limit so we had plenty of time in order to check everything. The person who was in charge at the airport (in Madrid) did not say anything to me. Then I discovered that Goldcar charged my credit card for more than 300 euros. I did not sign anything! An email informed me that I had to pay 59 euros for fuel (9 euros for lacking fuel and 50.00 euros for penalty) and 30 euros for an extra car cleaning. Both these reasons are… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

We're concerned to hear that you felt the information on the broker website was unclear. We will review it and provide feedback to your broker. Insurance options are set out on our website and also on the voucher you receive when you make your booking.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

We hope that the rest of your experience met expectations. We value your custom and will continue to strive to improve our service.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Beware”

Written on: 13/08/2017 by Viviana487 (1 review written)

Dropped a car off at Almeria airport yesterday, picked up up on Sunday. Only motorway as we have our own car at our villa. I had to walk the car at pickup as the paper work claimed no damage yet their were a number of small issues. They marked down two, and said no worries on the others as they were normal wear and tear. On drop off the office was closed so no inspection., just a letter box for the key! Just been charged 300 Euros for a dent/ scratch I know we did not do… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“goldcar larnaca cyprus”

Written on: 12/08/2017 by Jaydint251 (1 review written)

horrendous..located miles outside airport..recieved a damaged car with scratches everywhere, then charged €1000 for further scratches.€50 for after hours service,no means of leaving car back before 9 am as dont organise shuttle service;thus another €50 charge be very careful folks… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

The out of hours service charge is in line with our T&Cs, this is a fee to be paid when collecting the vehicle out of office opening hours.No charge is incurred when returning the vehicle out of office hours, however this charge may be for fuel.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case personally ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“dirty tricks”

Written on: 12/08/2017

I have used Goldcar a few times this year as we have bought a gouse in Spain, but will not use them again after the dirty trick(or so it seems)played on me just two days ago at Almeria airport. I popped out with my son for four days, picked the car up paper work said no damage. After looking at the vehicle I had to go back in as a number of small scratches, scrapes and a small dent were clearly visible. They looked at the car with me and marked down two marks, told me the rest were just "normal… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear customer, Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please note that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“I booked a car for July 2017 via an online portal and...”

Written on: 11/08/2017 by Aspenl175 (1 review written)

I booked a car for July 2017 via an online portal and choose "Full coverage". When getting the car the agent at the office told me, that I only have to pay the difference between my pre-paid amount and the full price. I was unsure about it but the same moment not able to check, what I have already paid and therefore (and in hurry) I subscribed the form. Later at the appartement I realized that they charged an additionally fee called "Super relax cover" and opened and support case for that the… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.

After reading your comment, we understand that you booked a third party's coverage.
Therefore, we'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

In your case, we believe you booked the full coverage through your third-party's website, which is the option which allows you to either leave the excess deposit (as it's compulsory) or, in case you wish to take out our additional cover, you only have to pay 50% of it, as what you've already paid online is also half of our additional insurance.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

We hope this clarified matters.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Goldcar is not to be trusted!”

Written on: 10/08/2017

I have rented Goldcar twice this summer, first in Italy and then in Spain and both times the price i was offered and the price that came out of the rentalperiod was totally differant. In Italy, a very rude woman at the airport Marco Polo, near Venice, denied me using a creditcard, because #her computer said so". It was surreal and we ended up with paying double. In Spain, it was no problem with using the same card, but a number of other hidden expences that i do not know what is yet, made it… Read Full Review

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By Goldcarrental

Written on: 27/08/2017

Dear customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain that initial prices on our website are for basic rentals. Then, our customers are free to add as many services as they need, with the consequent increase of the price. But it any case the decision of adding an extra depends only on them.
Also I would like to tell you our prices and conditions are clearly detailed during the booking process as well as in Terms in Conditions our clients accept.

Also please let us explain that most of our offices accept both debit and credit card, however there are some of them which only accept credit.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Don't Bother”

Written on: 06/08/2017 by NoelleMcMahon1991 (1 review written)

Shocking service. This company uses Goldcars. Mallory at Bordeaux Airport wouldn't release a vehicle unless we paid for their addition insurance cost €399. Told if vehicle returns with any scratches you will be charged €1100. Walked away. Won't accept blackmail or the hardsale for additional insurance policies. Company has come to notice in national press also. Google Goldcars Guardian. Says it all. Stay clear from Mallory and her cheating colleagues. A disgrace. How they sleep at night… Read Full Review

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By Goldcarrental

Written on: 07/08/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered. You have more information of that on our website.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.


Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Don't bother”

Written on: 02/08/2017 by rudiszczerba (1 review written)

My recent experience at Alicante Airport was quite distressing. I have excess cover taken out in the UK but it was made absolutely clear that unless I took out their 180 Euro insurance policy I was not going to get the car. My subsequent complaints to customer service were just fobbed off. See Daily Mail articles week commencing August 1st on car hire and they are mentioned several times. Will never use again… Read Full Review

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By Goldcarrental

Written on: 07/08/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.

On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered. You have more information about this on our website.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.


Kind regards.
Victoria R.
Goldcar Representative.

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Tomhow's Response to rudiszczerba's Review

Written on: 04/08/2017

I had a similar experience.

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★☆☆☆☆

“Rip off merchants”

Written on: 02/08/2017 by 71MarkMcKay (1 review written)

Right from the get go at Tenerife south airport there was a hard sell on the extra insurance, on reflection I should have smelt the rat that was always on their agenda, I declined their extra insurance policy as it cost 139 erous but only £39 in the U.K. Pre-flight. My suspicions were confirmed after my 5am car return time no one was there to check the car over, after I returned to the uk I discover a 200 euro charge fir alleged damage that I know I have not caused. This company is clearly out… Read Full Review

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By Goldcarrental

Written on: 07/08/2017

Dear Customer,

Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered. You can check this information here on our website.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Regarding the issue of the charge for damage, please note our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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Markmckay1971's reply to Goldcarrental's Comment

Written on: 13/08/2017

Thank you for your very common response, regarding your customer service link, it is impossible to log onto it. I suspect it is in such constant high demand the site has crashed. Your comments are very inaccurate No one was there to check the car back in but instead a letter box for the keys. I also know that I did not cause any damage to your car but plenty of damage was already present, your representative didn't bother to check the car over as I took several photos of the pre existing damage. Your company is an embarrassment to your industry. I have complained via my credit card company who are investigating my compliant as well as to Ryanair who will hopefully delete your company from their web site. I hope your company goes out of business.

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By Goldcarrental

Written on: 27/08/2017

Dear customer,

You can submit a claim by visiting our website. Instructions to submit a query are as follows:
1. Visit our Website (GOLDCAR).
2. On the top navigation menu, click on "Help".
3. Once you're in our FAQs website, click on the "Contact Us" option at the top menu, on the right side.
4. Once you're able to see our Customer Services telephone numbers, scroll right down at the bottom of the page, and you'll be able to see the "Report a Problem" option on the bottom right side of the screen. Click "Enter" and fill in the form. This way, your query will have been successfully created and our representatives will be able to review your case.

We hope this information was useful.
Thank you.

Kind Regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“WARNING”

Written on: 31/07/2017 by NigeD. (2 reviews written)

WARNING: If you hire a car using Holiday Autos and Goldcar, and take out the extra insurance with Holiday Autos, then you may be told by Goldcar that you are not insured, when you collect the car from their desk, and you may be forced to pay again before you can take the car. This will cost you at least 120 euros on top of your initial payment, and you will not be reimbursed. One weeks insurance on a Fiat 500 with Goldcar cost about the same as I pay for six months on my own car!… Read Full Review

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By Goldcarrental

Written on: 07/08/2017

Dear Customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, we understand that you booked a third party's coverage.
Therefore, we'd like to explain you how our coverage policy works. We always make the customer choose from two different options: you can purchase our additional coverage or you can leave a deposit in which you'll be liable of any damage made to the car, as our agent explained you at the counter.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company, this is how the third party's coverage policy works. This information must be given by your broker.

We always recommend our additional coverage to customers for their peace of mind because thanks to it, they will be fully protected in case of an accident and we won't be liable if any damage is made to the car.

We hope this information was useful.
Thank you.

Kind Regards,
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Complete Cheat Artist”

Written on: 30/07/2017

Do not rent from this spanish car rental company - they are a complete cheat artist. The low headline rental price is engineered to purely secure your custom and it does not clearly mention the compulsary comprehensive insurance which is then added at pick up, which more than double the headline price. We booked a week's hire at their "crazy price" for €200 with third party, full petrol and DWC but upon pick up at the airport was told that we needed to pay an additional €300… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.

First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.

We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.

Please note that we have two fuel plans: Full to full and Flex fuel. In both plans you will receive a car with full tank.

With the Full Full you will have to return the car with full tank as well. If you provide a credit card, you will be blocked a fuel deposit. If you return the car with full tank, this deposit will be released. If you provide a debit one, the fuel deposit will be charged and refunded after returning the car with full tank.

On the other hand, with the Flex fuel you will only pay for the fuel you use and a fuel handling fee. With this plan you can return the car with empty tank. You will pay upfront the fuel handling fee. If you provide a credit card, the fuel deposit will be blocked and after returning the car you will be only charged for the fuel you use. If you provide a debit card, you will be charged for the full tank and after returning the car you will be refunded for the unused fuel.

You can check the price of the full tank and the fuel handling fee depending on the group of car booked on our website.

Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

Kind regards.
Victoria R.
Goldcar Representative.

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★☆☆☆☆

“Very disappointed with customer care service!”

Written on: 29/07/2017 by Lucas215 (1 review written)

I have been using Goldcar for many years and was not disappointed until the last care hire I rented out from their offices in Toulouse, France. The car seemed in good condition however I only became aware that it had unbalanced wheels and possibly a mis-alignment when we took the motorway. I had called their customer care service and we agreed that I were to take the car to a garage nearby where we were staying to have the wheels balanced and aligned. I paid the repairs from my own pocket and… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,
Thank you for your comment. We're always trying to improve our services and your opinion is essential to do so.
On the issue you described, please kindly let us explain that in order to pick up a car it is compulsory to block a deposit on a valid credit card. Our staff will always inspect the cars after each use and will mark the damages on the check-out sheet, however, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing. On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.

Please refer your case again to our Customer Service department by opening a query through our website, explaining exactly the same situation you've explained in this comment. That way, they’ll get in touch with you and manage your case ASAP in order to clarify this matter.

You can submit a claim by visiting our website. Instructions to submit a query are as follows:
1. Visit our Website (GOLDCAR).
2. On the top navigation menu, click on "Help".
3. Once you're in our FAQs website, click on the "Contact Us" option at the top menu, on the right side.
4. Once you're able to see our Customer Services telephone numbers, scroll right down at the bottom of the page, and you'll be able to see the "Report a Problem" option on the bottom right side of the screen. Click "Enter" and fill in the form. This way, your query will have been successfully created. We'll get back to you ASAP.

We hope this information was useful.
Thank you.

Kind Regards,
Victoria R.
Goldcar Representative.

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★★★★★

“Friendly, efficient and good rates”

Written on: 28/07/2017

I recently rented a car from the Gold Car Bordeaux airport office. The staff at the desk and pick up were friendly and efficient. Everything was explained clearly and with humour. The rates were good. I would recommend Gold Car to friends. Thank you Gold Car for making the rental from beginning to end very easy and stressfree… Read Full Review

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By Goldcarrental

Written on: 31/07/2017

Dear customer,

Thank you very much for your positive feedback. We are constantly trying to improve our services and your encouragement is highly appreciated. Hoping your overall rental experience with us is satisfactory and that you rent with us again on your next visit.

Kind Regards,
Victoria R.

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