BookIt.com www.bookit.com

BookIt.com www.bookit.com
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Latest Reviews

“Booking did not pay the resort!”

★☆☆☆☆

written by Tonifrog on 14/12/2019

We couldn’t check out of the resort because book it did not pay them so the resort wanted us to pay them! Spent an hour on the phone trying to get it straightened out! We have used book it for 10 years and have had trouble with them twice! Our friends had to pay again!

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“HORRIBLE RESORT!!”

★☆☆☆☆

written by Kaylinl497 on 07/08/2019

We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time of the year and there was high humidity. The smell in the last room was somewhat tolerable and we didn't have more choice to stay in this one. Our concierge brought air cleaners to help with the smell. we Lysol and opened doors to air the room. I made many attempts to call concierge line, but every single time we were put on hold, after an hour tired of waiting I decided to walk down to the Exhale Club which is the VIP club and finds a concierge that helps us find the room. We just tried to stay out of our room as much as possible just not to deal with the feeling of being sick and nauseous on a vacation we had planned and saved to go for a year. We starting speaking with other patrons only to hear they were having the same exact issues and they were told all the rooms were booked. Never the less we ended up coming home sick congested and more tired than when we went. I paid EXTRA for the VIP EXHALE. AS a loyal card member for many years I hope capital One will step up and fight for their customers unlike how we were treated while we were there. The resort was at the most a 2 and a half star and was falsely advertising 5 stars. There wasn't a single guest we spoke to who was pleased or satisfied with the way we're treated or the accommodations given to them. We were told with the EXHALE VIP package there would be premium liquor (NOT) food was at the best Golden Corral buffet style with bad food and terrible service. Whoever is reading this letter DO NOT GO TO THIS RESORT!! OR YOU WILL BE STUCK IN A third world country afraid to cause to many waves like if your room is infested with mold or any other horrible scenarios. They didn't even have orange juice or cranberry juice, only orange sodas I mean really? 5 star. Realistically I should be demanding every penny I spent returning not just $850. This was a vacation from *** We were even forced to leave the concierge a good review because he kept pressuring us every single time we ran into him. It was very uncomfortable especially since we heard from another patron that a woman had been abuse on the property by a staff member while we were there and my wife was begging me not to cause any issues complaining any longer. We were at some point afraid to complain anymore because we are stuck in a third world country, where we don't speak the language, we don't know anybody. We didn't want to risk our lives, so we decide to stay and thankfully we are back in the US safe. The whole experience was a disaster! Xhale didn't deliver to us what they offer, that was: -access to two private xhale club pools as well as a pool concierge and bar service. Upgrades like: jacuzzi on a private balcony. upgraded mini-bar and room service menus. upgraded bath amenities and even a pillow menu! upgraded access to a private restaurant for breakfast and lunch, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors in the lounge and a complimentary newspaper in suite daily upon request. We DIDN'T received ANY of this Upgrades or Xhale services! We don't understand how this place is rated almost 5 star on BOOKIT.COM!

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“Deceptive Practices”

★★☆☆☆

written by DANA5400 on 03/06/2019

READ TERMS AND CONDITIONS BECAUSE THE CONSUMER HAS NO RIGHTS. IF A FLIGHT IS CHANGED ITS BECAUSE THEY OVERBOOKED AND YOU ARE AT A LOSS. THEY WILL TRY TO ASSIST, BUT IT TAKES SO LONG THAT YOU MAY GIVE UP DUE TO THE HOD TIME ON THE PHONE. IM CONTACTING THE BBB ABOUT THIS DECEPTION!

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“Worst Booking Experience Ever!”

★☆☆☆☆

written by on 08/05/2019

About a year I booked a trip to Cancun through bookit. Some “glitch” happened and somehow they lost my hotel reservations and I was left with no where to go stay on our 1 year anniversary trip. Lucky for me I was paranoid by their service and I checked my reservation status with a rep a month prior to our trip. Come to find out that they only booked my flight and nothing else. I fought for over a year and haven’t been able to get my money back. This is the worst place to book a trip from. I would never recommend bookit to anyone I know. I lost almost $2,000 plus the time off I took from work. And the worst part was that we couldn’t even celebrate our anniversary the way we planned since they never refunded my money.

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“I booked a vacation the policy states you can cancel...”

★☆☆☆☆

written by MaDa16 on 05/05/2019

I booked a vacation the policy states you can cancel within a certain amount of days.. first they didn't book the correct room. I called them within the hour of booking to check if maybe I wasn't understanding the hotel room.. they said no you are booked for the one you are seeing when I said well that is not what I picked they said it will cost you another 400.00 to change it so at that point I said well never mind I will just keep it. then I decided I did not want to settle for what they wanted so I cancelled it with in the time allowed it says. They charged me 200 to cancel it. but I was like I'm just gonna drop it. but then they charged me 517.00 so then I was like for what.. I called they said we had to charge you for the flight. I said why I cancelled with in the time it allowed and the rep said no that does not include the flights.. so I was very upset I called my bank they said we can dispute but we see it happen all the time.. so I did that and I called back book it. At this point the lady says we will give you a credit of 517.00 you have a year to use it.But you can't transfer it to anyone you have to use it. so the claim did not go thru and the bank paid it but I said well I guess I will just use the flight later. This all happened mid feb. so last week I called to try and use the flight it hasn't been a year.. and I was told well the particular airline only gives you 60 days.. and I say that is not what the agent told me.. he says i'm sorry but she told you wrong. I said well I don't know but I want to speak with a supervisor. and the agent would not let me he said I'm sorry but we never refund because its what the airline charges.. so I tell him I called the airline and they let you cancel up to a few days of your flight and penalize you 99.00 he said no maa'm they don't. I tell him I called them directly.. by now im mad and I say I want to talk with a supervisor he says they are busy and I said I don't care I can hold.. he comes back and tells me that they will open up an investigation because they don't believe me that the other agent told me I had a year.. and I told him where would I make that up at.. by now i'm frustrated and I say how long does this take he says idk so I say seems to me that y'all are not properly trained since no one give correct information and doesn't know any answers.. I recieved an email today states we have found that the duration of the flight credit was not advised of bookit is unable to compensate for this matter.. if you have any questions regarding the results please contact us. Well I know what I was told and I did not make it up.. so I am out 717.00 which like I told that guy people work very hard for there money and y'all are taking advantage of regular people you should be ashamed to work for this company.. I will call back I'm not gonna drop it. anyway I would not recommend this company to anyone.

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“Horrible service”

★☆☆☆☆

written by xfPollock350 on 29/03/2019

I would NEVER recommend using this company for any type of travel needs. I booked and paid for my vacation a month in advanced. After being up since 3am traveling I went to check into my hotel and was told they never paid for the two rooms I had booked. I ended up paying a 900.00 deposit just to be able to check in. I was so upset at this point. I spent the next HOURS trying to figure out what the deal was. Finally I was told that they would email me when it was taken care of. A few hours later I received an email stating it was resolved. Thank goodness I was now able to enjoy my vacation! WRONG!! I woke up the next morning to make dinner reservations for the week on the resort and was told I couldn’t make any. Again, the bill still had not been taken care of and we are into the 2nd day of our vacation. I was so mad and upset bc I was so looking forward to this vacation. I had to go back up to the check in desk and deal with it all over again. I was so embarrassed that this was happening to me. Not being able to enjoy my vacation because Book It kept saying there were going to fix it but then wasn’t. One of the reasons why I wanted to go to this particular hotel was bc of the fine dining they had on the resort. By the time late afternoon it was settled on the 2nd day but the dinner reservations were fully booked for the week!!! Again, i was so upset I was crying that my vacation had been ruined. Not one person from Book It tried to fix things or make me happy. The only thing is they said I completely understand how you are feeling. REALLY??!!! No you don’t.. you are not here in my shoes. The next week I emailed customer service at Book It about the horrible service I received. I had a representative call me a few days later offering me a 100.00 my bad gift card. Do they think that a 100.00 is going to make things ok for the horrible service I received! I told the representative that it was actually an insult to only offer me a 100.00 when per night to stay at the resort was almost 800.00 and you ruined two days of my vacation plus I wasn’t able to book dinner reservations for four of the nights. She said she would go to management and let them know how I felt and she would call me back. A week later there was no call back so I called them. Was told that Book it was only going to offer me the 100.00. I told the representative to keep the money. If I as a customer wasn’t worth more than that after ruining 2 days of my 5 day vacation not to worry about it. I will NEVER use this company again! Please do not waste your time with this company! Thank you!

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“Very dissapointed”

★☆☆☆☆

written by JustForReviews on 06/07/2018

We booked a trip to London  and picked a hotel that looked promising. A couple of days before we left we contacted the hotel and were surprised to find out they didn't have an elevator and our room would be on the 3rd floor. We asked if the room could be changed but they said maybe after the first night. I'm 74 with a heart condition so that wasn't acceptable. We called bookit and although they were nice, the answer was no, we couldn't change hotels and there was nothing they would do for us. So we made arrangements with a different hotel (not through bookit) and we got absolutely nothing refunded from Bookit. That costs us an extra $1,000+ so we won't be ever trying them again.

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“You are wasting money with Bookit”

★☆☆☆☆

written by Alejandron341 on 26/12/2017

Arrived to Jamaica on Christmas night and the ground transfer was not waiting. Customer service closed so find a cab. Cabs are not that cheap for tourist on Christmas night. Got to hotel, checked in and asked about dinner reservations. Everything was booked for every night so it's crappy buffet or go off site for dinner. This kind of defeats the purpose of all inclusive. In the end by using bookit.com I will pay more than if I would have booked directly with hotel. Live and learn I guess but don't think you are saving money you aren't. Called customer service to at least get my money back on the transportation. The person could care less about my refund, she is sending an e-mail and letting me know. Don't waste your money.

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“No Help!”

★★☆☆☆

written by Yyyybbbnnnnnnnbb on 17/11/2017

Flight was changed and they didn’t inform us. Missed a day of vacation but hotel and shuttle were still charged in full for original reservation. Agents are incompetent if you need help. Do not use!!!!!

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“Unknowlegable and incompetent ”

★☆☆☆☆

written by lmBond404 on 31/08/2017

My booking is still not right due to Bookit agents being incompetent. I booked 1 trip but my credit card was billed for 2 so charges were declined due to suspicious activity. This messed up some parts of the booking(i.e. the insurance payment was declined due to inappropriate activity). Trying to contact Bookit to correct THEIR mistake was even worse. You are put on hold to speak to a rep then you are put on hold again because the rep can not answer your question or correct the issue which led to the call in the first place. I am still attempting to have my issues corrected (the ones caused by Bookit). Will never use again!

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“Failed to inform us of a flight change”

★☆☆☆☆

written by Jason307 on 08/07/2017

We booked an all inclusive vacation to Cancun. At our first layover during our return flight we learned of a flight change that caused us to have an extensive layover at one of our stops. We were informed from the airline that one of our flights was cancelled and therefore had to be booked onto a later flight. They were suppose to inform Bookit and Bookit was to inform us. But neither did. They both blame the other party for not letting us know. We were very disappointed and Bookit offered us nothing for our troubles.

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“The best place to book holidays”

★★★★★

written by MacKinnonuk250 on 23/06/2017

This is the best place to book your holiday very friendly staff and so helpful would definitely use again .He is very helpful and a pleasure to talk to

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“WORST EXPERINCE EVER, would never recommend. ”

★☆☆☆☆

written by on 18/05/2017

I booked a vacation package for myself, along with two friends. First; we wanted to stay in Cozumel, Mexico and the flights arrived in Cancun. We selected to receive a shuttle service from the airport and we were given a shuttle from the wrong airport and told to find our own transportation. In order to rectify this problem we spoke to a representative in regards to changing our flight so that we could actually have transportation to our resort. The lady told she would not credit us at all from a mistake on the website- but that it was our problem. We then decided we would pay the extra fee but had to move our funds around in order to allocate for the extra amount. Once that was done we then called back- waited on hold for over 3 hours, spoke to 4 different people, including a manager and each individual person not only told us a different answer, but we were also hung up on multiple times, spoken to rudely and told our package had increased by a different amount each time. Finally, when we settled on a package I was then argued with on not actually being the billing person, when I was. Once that was resolved after a pointless discussion of 5 minutes, the package was no longer available. I never in my life have experienced such poor customer service and inconsistency. I would never book with this company to recommend them to anyone. The lack of respect they have for people and the customers of their site is just disgusting. I hope if you check every detail put into the package, as they will just try to swindle more money out of you once "something goes wrong".

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“Can't really cancel or modify ”

★☆☆☆☆

written by DeaconPatton on 08/04/2017

I booked my trip to Isla Mujures through Bookit.com for the first time. I am from Panama City Beach so I thought I would use a local company to book my hotel. I definately will NOT ever use BOOKIT.COM again. They advertise that you can cancel or modify your reservations up until a certain date with a small penalty fee, but they hide the fine print that states if you call and try to modify your reservation they have to cancel the entire booking and re-book the reservation. If they have no rooms left to re-book or the rate is higher can't really make changes or re-book it needed. The MIA REEF hotel that we stayed was also unwilling to make any changes to our reservation. So we paid for an extra person at our all-inclusive resort that didn't even come. The hotel also did'nt accommodate our room request until two days after we arrived. Don't use BOOK IT & Don't go to MIA REEF. BUYER BEWARE

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“Waiting for a possible refund”

★☆☆☆☆

written by gregorym1346 on 10/12/2016

Booked a stay in Jamaica through bookit.com and had to shorten my stay because the hotel has numerous issues, from power outage that lasted over a day, no running water the next day, back to no power the next day, etc..... While many guests have shared complaints to the bookit agent in the premises, I reached out to them on phone as soon as I got home. Been told that they were aware of the situation and that they were waiting for the hotel to get back to them. Sending an email and patiently waiting for a response, may last for a few days, months or else. I am very disappointed with their service, as an agent, we paid them, so they should pay us back directly and not wait for the hotel to do so.

Peglegbert's Response to gregorym1346's Review

Written on: 19/06/2017

was this and Grand bohia

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“how many times are you going to charge me? when will...”

★☆☆☆☆

written by Blair159 on 16/10/2016

I booked a vacation package to LV for two. be cautious of deals! my credit card was charged 3 times! then when I called I was transferred 4 times! the 4th time I was told I had to contact my credit card company. the rep said they cant figure out why there system keeps messing up. she said she doesn't understand but knows she gets at least 2 calls a day with the same complaint! 3 months later and 20 hours on the phone later, my credit card company stayed on the phone with me and I received my $ back minus service fees from bookit.com. I was tired of fighting so took the loss! I should of read reviews first!

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“I booked a 5-night stay in Vegas through Bookit.com...”

★☆☆☆☆

written by on 17/08/2016

I booked a 5-night stay in Vegas through Bookit.com When I got to hotel, they charged me a resort fee which I thought I had already paid for when I first made the reservations about two months prior. I called bookit and they told me that It was a fee I had agreed to under their terms and conditions. Serioulsy, a $125 fee? So, my average per night cost went from $106 to $130. STAY AWAY from Bookit.com I can't believe that they are allowed to take people's money so easily.

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“Pre-paid reservations NEVER made after 3mth advance...”

★☆☆☆☆

written by Myside on 25/07/2016

First, Arriving at airport car rental service they did not have the correct car needed for the amount of persons in our party;even after my Pre-paid itinerary stated it was large enough. Car dealer ship kept stating it was not. Then,the hotel stated that the card to pay them from bookit was denied.I was on vacation for 7day and not even one day was paid. I had to call bookit 4 times on 4 different days to have them continue paying my hotel stay. (again bookit was paid in full on April 20,2016 and vacation dates were July 7-13, 2016) over all I was out of pocket $1,499 more.Worse experience and I would never and have already not recommended bookit.

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“CONFIRM EVERYTHING BEFORE YOU LEAVE !”

★☆☆☆☆

written by SLLC on 22/07/2016

CONFIRM ALL your bookings BEFORE you leave!! call your AIRLINE, HOTEL, EXCURSIONS, CAR RIDES! Don't assume that BOOK IT will follow through on their end! I booked my flights WITH SEATS and when I checked my flight itinerary with the airline weeks later, I was shocked that my seats were NEVER CONFIRMED! I had chosen all my seats early so that my family of 6 could sit together and now, I had to PAY an additional "preferred seat" fee so that we could sit together! My BOOK IT itinerary also stated that my airline's 1st baggage would be FREE but, when I went to check my bags at the airport, we were told that they NEVER have deals with travel agents..so consequently, we were charged $25 per checked bag, EACH WAY! I had to dish out and extra $300. I called Book IT after my vacation, they said, it states on the itinerary that it's an ESTIMATE! I said, How do you estimate FREE??!! They said, sorry can't help you!! So deceiving! One of my excursions wasn't book either! I had called the establishment 48 hours before to confirm and they said I was never in their system but, luckily, they honored my voucher anyway. Had I planned my excursion for my last day of my trip, I would of lost it! Book IT claims to have CONFIRMED EVERYTHING but, DON'T ASSUME!

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“Went thru hell”

★☆☆☆☆

written by Cachorro2829 on 19/07/2016

Paid my vacation package,all confirmed,show up at JFK ,bookit never booked tickets,I have to buy new tickets at aa counter over $1000 more no to mention that I missed my flight to Aruba .they held the ticket money for 3 month without my knowledge.then I flu to miami in order to get Aruba the next day costing me an extra $500 for hotel and food.when I get to rent a car no cars available for me , the stress that my wife and my 2 kids went thru was anverable.nightmare.i filed a complaint with Better Business Bureau,and also suing them.i will do everything in my power to prevent other family to go thru the anguish that we went thru.DO NOT USE THIS COMPANY

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Asked by Mtoliver on 19th December 2017 Report this content
How do I find a plane ticket I already purchase?

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Asked by keljay on 13th February 2014 Report this content
I am about tho book a trip to Mexico on their website but I am a little confused when it comes to the round trip transportation form airport in Puerto vallarta to hotels in Buceria? The website offer two different price! Two extremely different prices? Are they both the same company? Any clarification on these two prices would be helpful before I book our trip. Thank-you.

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Answers (1)
Report this content clgut1 Written on: 14/02/2014
The reason for the difference in transportation to and from any airport in Mexico is: Mexico has a heavy airport tax, when leaving the airport you have to pay a heavy tax on top of the transportation, on returning to airport all you pay is the transportation charge.
Asked by kellyann22 on 9th February 2014 Report this content
Just curious....why are all of these reviews written on dates that haven't even arrived yet?

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Answers (8)
Report this content maritimepeace Written on: 11/02/2014
Most of them are not written on dates that people haven't arrived yet... mine is not, as well as so many others I read before booking are written after returning from the booked vacations! Some people off course, when they experience a bad or nice service, feel like sharing with the review forums at the same moment. But usually they return and write again after the end of the vacation.
Report this content aheredia87 Written on: 11/02/2014
Are you mistaking the sequence in which dates are written? I can't seem to find any particular case where a review was posted on a date not yet arrived. The outlay of the dates are DD/MMMM/YYYY.
Report this content kmcdaniel Written on: 11/02/2014
My review was written to share my booking experience with this particular company. Booking your trip is about feeling confident of the company that you use. Knowing that the company can help answer questions and work with you is a plus in my book, especially if you experience problems outside of the US. I had a very frustrating experience with some agents that have not been properly trained to answer questions nor help book your trip.
Report this content Donna777 Written on: 11/02/2014
If you're writing a review about Bookit.com, then it's because you are planning a trip in the future.
Report this content Canadianindisbelief Written on: 11/02/2014
Perhaps the reviews are written before the dates of departure due to difficulties with the Bookit.com staff. I had the run around from hell between the Bookit staff and Alaskan airlines. Once your booked with bookit- tough luck if you have to change your flight.. Your stuck. You either have to go, loose the vacation or cancel (fees included) or go! The consumer should have at least one chance at moving their flights. That is what my beef was all about.. Inflexibility , poorly trained agents and to top it off the Bookit.com shift supervisor did not how to handle it to boot! Definitely turned me off from using this site again. I do not care that others may cost a bit more! The customer service, knowledge and politeness is worth the extra money.
Report this content vacationgonewrong Written on: 11/02/2014
not sure why the dates are different but trust me make sure you have calling cards and know that if something goes wrong you willneed to call long distance to the company you book with will cost 5.00 per minute. learning experience for sure I have been to mexico more than 7 times and have never had an issue with sunwing, signature or sunquest..direct flights..exactly what they promised and have never had to complain. Bookit has great rates for sure but doesn't help when you travel from Canada to mexico and have no room. yep. I will followup on this review once they have contacted me back regarding my refund request for having to stay at 4 different hotels, one I paid out of pocket, one not all inclusive had to pay for meals and drinks and the last one was better but food was terrible so I didn't eat there. Paid for cabs to all the hotels, paid for long distance calls in which I have lost track..asked for information from two guys at night they demanded 850 pesos..yep..try standing downtown cancun on a payphone on a busy street calling to bookit being put on hold and running out of money on a phone card at 50 bucks a pop about 4 or 5 times. Thank god there is friendly people in mexico that were helpful and that is why I always go back. Besides having to pay 850 pesos to two dishonest men, I have travelled twice to mexico by myself and have never had a problem. It is very safe as long as you don't drink your face off and get stupid and make a mess and cause issues. I am writing this review on February 11, 2014 :) good luck on your trip.
Report this content SHA001 Written on: 13/02/2014
I have used Bookit.com quite a few times and is one of my preferred sits I always read reviews on a number of sites before booking. I have never noticed them being pre date. Mine are usually written on my return which could be weeks from my actual stay.
Report this content clgut1 Written on: 14/02/2014
In my case, I was reviewing a resort I had stayed at the previous year and because of the good experience will be staying there again this year. I also commented on my experience with bookit, how they have always exceed my expectations and I always use them to book my vacations.
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