BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this
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★☆☆☆☆

“Worst online travel booking experience ever!”

Written on: 14/02/2014 by tkmilam (1 review written)

Bookit.com charged my credit card $496 for what was supposed to be a $45 charge to modify a reservation. After hours and hours of time on the phone with their "customer service" and what seems like hundreds of emails, I still haven't been able to get an explanation as to why I was charged over $450 more than what the website showed. Have now gone through the Better Business Bureau in hopes of getting a resolution to this issue. I would discourage anyone from ever using bookit.com! Watch your… Read Full Review

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★☆☆☆☆

“Deceptive Pricing”

Written on: 14/02/2014

They do not tell you that the flights will be charged separately from the accommodations. The price that was quoted to me ended up being far above what I could have booked at other sites! … Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

Please email your name and booking ID using the contact information at the top of the page. We will look into this matter and try to resolve it. Thank you.

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★★★★☆

“Best Deal!”

Written on: 14/02/2014

Best deal, great hotel, the only complaint is the seating on the flight had to pay extra to change seats to sit next to my wife. Other than that plans went smooth, bookit.com gave us a tremendous deal last minute, w will definitely use their services again!… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

Thank you for review!

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★☆☆☆☆

“Room was NOT what we reserved”

Written on: 14/02/2014

And the hotel said that they couldn't (wouldn't) do anything about it because I booked through Bookit.com! I was supposed to have a Suite, but instead got a crappy room at the far end of the Hotel (which was not full) with a view of a parking lot, not the ocean as promised. When I called Bookit, they were less than helpful and just said that they couldn't do anything. SO I paid for an ocean view suite and got a musty, crappy room. I would NEVER use bookit again… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

We are sad to hear you experienced this. If you will email your name and booking iD to us using the contact information at the top of the page, we will look into this matter. Thank you!

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Vacationgonewrong's Comment

Written on: 15/02/2014

you don't look into anything....I am still waiting for you to look into my night mare vacation!

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Vacationgonewrong's Comment

Written on: 15/02/2014

they are idiots

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Bookit.com's Comment

Written on: 16/02/2014

We understand your frustration. We are the Social team for Bookit and we monitor review sites such as these. If you would like to send in your name and booking ID via the email contact we will look into the status of your current request. Unfortunately we are unable to know an exact time that your requests will be solved as we are in our busy season and our team is working as quickly as possible to address all concerns.

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★★★★☆

“found some bargains ”

Written on: 14/02/2014

it is a good web site but read the fine print on the contracts there are some deals… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

Thank you for your review!

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★★★★★

“A walk in the park”

Written on: 14/02/2014

Easy to understand instructions. I felt secure in my booking from the start. I did call bookit with a question about the resort fee, and the agent was knowledgeable of this information. He let me know that he made a note of this in my booking, making me feel secure in the answer he gave… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

We are so glad we were able to assist you and hope you have a wonderful trip! Thank you!

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★★★★★

“great and easy”

Written on: 13/02/2014 by klblou (1 review written)

Easy to work with.They give you all details and it,s fast. Thank you, Louie… Read Full Review

Bookit.com's Response to klblou's Review

Written on: 13/02/2014

Thank you for your review!

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★★★★★

“Love it”

Written on: 13/02/2014

bookit.com is so easy to use!… Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

Thank you for your review!

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★★★★★

“No worries, problem fixed!”

Written on: 13/02/2014

My flight dates and resort dates did not matchup after on-line booking, my call to Book-it help-line, handled by professional, courteous operator. Rearranged my dates, "no worries", trip should go as well....Daniel… Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

Thank you for your review!

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★★★★★

“great service”

Written on: 13/02/2014

had to cancel as i put in wrong dates rep very helpfull done in 1/2 hr. thanks… Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

We understand mistakes happen and we are here to help! Thank you for your review and have a wonderful trip!

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★★★★★

“was a very happy experience”

Written on: 13/02/2014

I made an error and booked at a hotel that did not meet my first initial want which was to stay on a beach. I called right away and spoke with an extremely nice and helpful man, he was able to then right away make the change I wanted which has made me extremely happy! I will not hesitate to book with Book it again. Oh and the pricing was so comparable and even better to many of the other websites… Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

We take pride in our amazing Team and we are glad we were able to assist you. Thank you for your feedback!

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★★★★★

“my bookit experience”

Written on: 13/02/2014

I found bookit online, best prices, easy to use and responsive to any questions/concerns. I will definitely use again in the future! Also best prices :-)… Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

Thank you for your review and we are glad we were able to assist you. Have a wonderful trip!

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★★★★☆

“very happy customer”

Written on: 12/02/2014

Great costumer service, very pleased and very good deal. can not wait for a great holiday thanks to bookit.com Would highly recommend this website to family and friends! Had such a good experience!! … Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

We are so glad to assist you and look forward to helping you book again in the future!

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★★★★★

“Easy, grate deal”

Written on: 12/02/2014

I found the site to be easy to use. They offered the best deal that I could find. … Read Full Review

Bookit.com's Comment

Written on: 13/02/2014

Thank you for your review!

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★★☆☆☆

“Their website is chockfull of errors”

Written on: 12/02/2014

I've been trying to cancel a booking from their website for the past few days, and it's still showing as confirmed. If you're not able to cancel online, the website tells you to call their customer service. Customer service then lets you know that they will charge you $25 for changing it online. What a waste of time and money! After speaking to a customer service agent, they say that the cancellation will show up in 3 days online, and your refund comes back to you in 15 business days. I… Read Full Review

Bookit.com's Comment

Written on: 12/02/2014

Please email your name and booking iD to us using the contact information at the top of the page. We understand your frustration and will try to resolve this matter. Thank you!

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★☆☆☆☆

“NEVER WILL USE BOOKIT OR RED ROOF AGAIN!”

Written on: 12/02/2014

The red roof inn wanted a credit card at check in, they said it was policy. I gave them mine. At check out the lady said she needed to see a credit card, so my husband gave her his, (I did go in at check out. So Bookit charged our card when we made reservation, Red roof Inn charged both cards, so we ended up paying the 4 nights 3 times. WILL NEVER USE BOOKIT OR RED ROOF INN AGAIN>… Read Full Review

Bookit.com's Comment

Written on: 12/02/2014

Please email your name and booking iD to us using the contact information at the top of the page. We will look into this. Thank you!

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★★★★★

“So Far So Good”

Written on: 12/02/2014 by VegasBaby69 (1 review written)

Booked a holiday to Las Vegas for 12 nights staying at Vdara for 6 people traveling from Melbourne Australia . I did this then stumbled across lots of negative reviews about bookit.com , so decided to phone bookit.com to confirm everything . Anyhow guy was very polite and helpful , he contacted airline and hotel while i was on the phone and gave me confirmation numbers which i then used to contact the airline and hotel . All checks out and everything is booked ... AT this stage couldn't be… Read Full Review

Bookit.com's Response to VegasBaby69's Review

Written on: 12/02/2014

We won't let you down! Have a fabulous trip! Please do not hesitate to contact us if you need anything before your trip!

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★☆☆☆☆

“Your commitment to customers stinks”

Written on: 12/02/2014

I booked a 2 bedroom 8 days before travel date paying well over 2000 dollars for three nights! 3 days before my departure I get an email indicating they overbooked the apartment. They had no other apartment to fit my specifications. They offered me two studios. I went from a 1200 square foot 2 br to less than 600 for two rooms. Remember it was book it's fault. Not to mention they wanted 500 dollars more for a less than 3 star. 2 hours later I still did not have an acceptable reason for… Read Full Review

Bookit.com's Comment

Written on: 12/02/2014

We are sad to hear you experienced this. Please email your name and booking ID using the contact information at the top of the page. Thank you!

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★★★★★

“Awesome, Awesome Service”

Written on: 12/02/2014

I found myself in an odd position as I wanted to vacation in Mexico with my sister however she lives in Saskatoon and I live in Langley BC. We were looking at an all inclusive holiday but since we both live in different cities it can not be done. If I booked for myself and indicated 2 in the room then it automatically booked 2 people for flight as well. You only get the all inclusive special if you are both flying out of the same location and returning back to the same location. If I booked… Read Full Review

Bookit.com's Comment

Written on: 12/02/2014

We strive to offer great service and reviews like this encourage us to keep working hard! Thank you for your review and we appreciate you!

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★★★★☆

“Best price ever”

Written on: 12/02/2014

Booked a holiday with book it - paid in dollars what's quoted on other website in sterling. Marvelous - will use this site again. Will review hotel once been… Read Full Review

Bookit.com's Comment

Written on: 12/02/2014

Thank you for your review!

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