BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
3086
73% of users recommend this
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★☆☆☆☆

“BEWARE”

Written on: by DaltonTucker1977 (1 review written)

Beware of the outrageous cancellation fees, and also double and triple check that you are booking the hotel that you are searching for. I was completely mis-lead by the web-site... booked the wrong hotel, realized the problem after seeing that the address had changed, called to get it fixed and was told that i would be charged over 100$ to cancel my reservation that I made 3 minutes prior. I recieved several phone calls from the reps there, but none of them wanted to make it right. They all… Read Full Review

Bookit.com's Comment

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Please email your name, booking ID, and this review using the contact information at the top of the page. As soon as your information is received we will have our team contact you. Thank you!

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★★★★★

“Love them”

Written on: by Holder367 (1 review written)

I have used them a few times and love them. They are helpful and send useful information… Read Full Review

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★☆☆☆☆

“MISLEAD!!”

Written on: by dewright (1 review written)

I could not book on line so I called BookIt at 9pm to complete the booking process. I was going to use the Bill Me Later option. At the end of the booking process she told me she could see the pending charges but I would need to call Bill Me Later first thing the next morning because they were already closed and provided me with their phone number. In the meantime I was told to provide credit card information in order to keep the price from going up on the trip. My charges are still pending… Read Full Review

Bookit.com's Response to dewright's Review

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Hello,

Please email your name, booking iD, and this review using the contact information at the top of the page. Our team will review your booking and be in contact as soon as possible once your information is received. Thank you!

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★★★★★

“my first vacation”

Written on: by encore2013 (1 review written)

book it .com did all the hard work for me made it so easy and worry free I had more time to pack and get ready for a big trip… Read Full Review

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★★☆☆☆

“Billed Twice”

Written on: by LaceyKane1950 (1 review written)

The hotel accommodations were great but my bank account as debited twice for the full hotel cost and it took BookIt.com almost two weeks to get this straightened out eventhough they acknowledge the error on the first day that I called. This was unacceptable customer service. I do not recommend this service… Read Full Review

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★★★★★

“Costa Rica Adventures”

Written on: by Young500 (1 review written)

Pros: Enjoyed services we received from Book It. Punta Leona Resort was beautiful. Staff did everything possible to make our visit a memorable experience. Available 24/7 and went out of their way to arrange tours, pickups on shuttles. Food good. Surroundings beautiful. Agents at BookIt provided everything we needed for our super holiday from travel, accomodations and vouchers. Cons: Incredibly long waits in layovers and seemed out of the way travel to get us back to LA. Over 50 hrs. in wait… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on:

Bookit's new cruise division called offering a three night cruise for $98 per person plus port charges and gratuities. After weeks of trying to book the cruise with their own cruise booking department, the total price per person was $353. The port charges that they said would be between $50-$80 were really $249 per person. Customer service sucked and I had to file a BBB report to get our original deposits back. I have used Bookit before with similar problems. Being double charged for the… Read Full Review

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★☆☆☆☆

“Overpaid for my booking!”

Written on: by FrequentTraveler22 (1 review written)

I was highly disappointed to learn that I paid over $50 more for my room through Bookit.com than I would have had I booked directly through the hotel where I stayed for one night in South Beach in Miami. The hotel told me to take it up with Bookit.com because they charge them the same rate as guests. Well after a 20 minute conversation, I was not able to speak to a Manager in any capacity and all she would say is that the rates they charge are what they charge, after first admitting that the… Read Full Review

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★☆☆☆☆

“Rip off !!!”

Written on: by pissy (1 review written)

I booked a hotel on bookit.com After about 2week bookit.com their own site offered the same hotel for a cheaper price. I called customer service and got no where so I asked for a supervisor After being put on hold for ever !!!!!! He proceeded to tell me that I didn't read the fine print....They only match for 24 hrs after you make the reservation and it would cost me $25.00 to cancel the booking. I proceeded to tell him I use internet booking services a lot and on other sites I have had no… Read Full Review

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★★★★★

“Booked Vac Pkgs Many x's via Bookit.com-VERY Helpful!!! ”

Written on: by tranquilo (1 review written)

1- Love the optional pymt plans w/no interest (pay delay), you just have to take the time and look through hotels or call CS agent. It takes some time online to find hotels that participate. You have to go all the way to end (pymt choices) to see if pay delay available. You have to meet a certain amt, too; I think $550? With Vegas it's the majority of MGM owned hotels. 2- Bookit always has promo codes for $ off flights or pkgs. Sometime look online via Bookit promo codes. Other times its… Read Full Review

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★★★☆☆

“Not what I thought”

Written on:

I don't see the benefit of using bookit.com. I didn't save any money. The hotel rates weren't discounted. and I paid $5-$10 more for a CityPass than I would have buying directly from the vendor. The only benefit is that I purchased everything through one vendor. However, I won't do it again… Read Full Review

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★★★★☆

“No surprises! ”

Written on: by Cesaro110 (1 review written)

Bookit.com provided best rates for our Mexico trip. There were no hidden charges or fees. Customer service was great. They provided rooms and services as purchased. I would use them again and would recommend them to anyone… Read Full Review

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★★★★☆

“No problems!”

Written on: by Ogden259 (1 review written)

So after reading the bad reviews on bookit I was a little worried! I had no problems at all with the booking, I would use bookit again, we had no hidden fees, bookit was helpful with any questions I had! We had a blast in Vegas!!!… Read Full Review

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★★★★★

“Value matters”

Written on: by Terry315 (2 reviews written)

I was pleased with all aspects of Bookit. The vacation I booked for myself and my two 14 yr old nephews was exactly what I was looking for. The price was excellent. We were not looking for a remote luxury hotel but one where we could interact with the local community, shop at the neighborhood market and breakfast where the taxi drivers catch a bite. The location of our hotel was perfect. It was on the beach and a 15 minute walk to town either along the main road or the beach. The hotel… Read Full Review

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★★★★★

“Great Experience!”

Written on: by MaximFlores (1 review written)

Everything from the flight to the resort and back again was wonderful. Everyone was friendly and very helpful. The only negative I had was 3 out of 4 flights, I did not get to sit with my husband, but on some days, that maybe a good thing. lol… Read Full Review

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★★★☆☆

“Book yes Extras no”

Written on: by OSUBet (1 review written)

We have used Bookit multiple times over 2 or 3 years. They have great deals but anything other than the flight and the Hotel is hit or miss. We have had some great trips but some issues here and there come along about 50% of the time. I think they go with some unreliable vendors in certain cases. I would still recommend them as an agent and search engine, but do not include the extras that are offered without really thinking about it. Ground transportation, excursions, etc… Read Full Review

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★★★★★

“Don't worry be happy with BOOKIT.COM !!!”

Written on: by sunshine4me (1 review written)

Bookit.com is the best !!! every time I'm planning to go on vacation i go to BOOKIT.COM , CAN'T BEAT THERE PRICES !!! and i do my homework i do look at other TRAVEL AGENTS and no one compares to BOOKIT.COM prices and COSTUMER SERVICE THEY ARE VERY FRIENDY AND HELPFUL IN EVERY WAY !!! THANK YOU BOOKTIT.COM !! I'LL BE BACK AGAIN !!!… Read Full Review

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★☆☆☆☆

“Patent deceit ”

Written on: by Celtica (1 review written)

They appeared to offer the most competitive price - not by much, though - and when I finalized the transaction I saw that the room rate with double occupancy was a Per Person rate making the total 70% more than what the actual hotel was charging and vastly more than other travel service!! When I tried to cancel (10 minutes later) I was told I'd have to pay $25 penalty. Needless to say my credit card company said they'd dispute and that I would win. This is a warning read very carefully before… Read Full Review

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★★★★★

“No problems whatsoever”

Written on: by Gina67 (1 review written)

I have booked with other online travel sites many times before. This was my first time with bookit.com. We had no problems, whatsoever. We booked our shuttle from the airport to our hotel through bookit.com, as well. The representitive who met with us the next day, following our arrival, to arrange our shuttle back to the airport and book any excursions that we wanted was a pleasure to deal with. What we paid for is what we were charged. There were no additional charges or fees after… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on:

Had heard good things about this site. When we searched for our trip for flight+hotel+car we were given a pretty good price ($1022), but you couldn't book it online (how convenient...)- you had to call. When we called, the people (yes we had to call multiple times) said that the "Search Number" either did not exist (even though we were looking directly at it) or did not include the price of the car (which it was supposed to). The attendant told me to do a new search for the flight+hotel+car… Read Full Review

Bookit.com's Comment

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Please email your name and booking ID along with this review using the contact information at the top of the page so that we may look into this and work to make it right. Thank you!

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