BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this
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★★★★★

“No problems whatsoever”

Written on: 05/03/2014 by Gina67 (1 review written)

I have booked with other online travel sites many times before. This was my first time with bookit.com. We had no problems, whatsoever. We booked our shuttle from the airport to our hotel through bookit.com, as well. The representitive who met with us the next day, following our arrival, to arrange our shuttle back to the airport and book any excursions that we wanted was a pleasure to deal with. What we paid for is what we were charged. There were no additional charges or fees after… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 05/03/2014

Had heard good things about this site. When we searched for our trip for flight+hotel+car we were given a pretty good price ($1022), but you couldn't book it online (how convenient...)- you had to call. When we called, the people (yes we had to call multiple times) said that the "Search Number" either did not exist (even though we were looking directly at it) or did not include the price of the car (which it was supposed to). The attendant told me to do a new search for the flight+hotel+car… Read Full Review

Bookit.com's Comment

Written on: 05/03/2014

Please email your name and booking ID along with this review using the contact information at the top of the page so that we may look into this and work to make it right. Thank you!

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★☆☆☆☆

“Worst Booking Site”

Written on: 03/03/2014

Bookit.com allowed customer to book hotel the day before, however there is no guarantee the room would be available at the Hotel. Bookit.com informed me to allow 72 hours to confirm the reservations at the Hotel AFTER I HAD AREADY BOOKED AND PAID. The website should not have allowed any reservations within 72 hours. I spent all day on the phone with Bookit.com and the Hotel for them to confirm there was a room for and my family.I will never book anything through Bookit.com again… Read Full Review

Bookit.com's Comment

Written on: 05/03/2014

Please email your name and booking ID along with this review using the contact information at the top of the page so that we may look into this and work to make it right. Thank you!

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★★★★★

“This is very convenient”

Written on: 03/03/2014 by AllenKrause (1 review written)

I did flight and hotel reservations and was a breeze. No problems and will do it again, Saved a lot of money on the package and have told many people about Book It. Cannot say much about the hotel i selected. But again the on-line reservations were a breeze. Thank You, I will be back… Read Full Review

Bookit.com's Comment

Written on: 03/03/2014

Thank you and we look forward to helping you book again!

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★★★★★

“This is the fifth vacation I have booked with Bookit”

Written on: 02/03/2014

This is the fifth time I have used Bookit to plan a vacation. I have always been treated well by them. I feel they offer a good price and top quality customer service. I have used a travel agency and was disappointed that the vacation they planned for me was not appropriate for my age at all. I have never felt that way with Book It… Read Full Review

Bookit.com's Comment

Written on: 03/03/2014

Thank you for your review!

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★☆☆☆☆

“book it is a RIP OFF - go with anyone other then these...”

Written on: 01/03/2014 by Lennon323 (1 review written)

you gotta PAY to CANCEL a reservation - weeks in advance of the trip and just days after booking. NEVER AGAIN- too many other sites and a few dollars saving ain't worth the $$ lost on a cancellation. … Read Full Review

Bookit.com's Comment

Written on: 03/03/2014

We are sad to hear this. If you would like to speak with someone about our cancellation policy please email your name and booking iD using the contact information at the top of the page.

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★★★★☆

“Great find for the price”

Written on: 28/02/2014 by glittle261 (1 review written)

I book a 2 star hotel in the heart of the shopping district in San Francisco. It was worth the effort find a very nice theme hotel for less than $100 a night. I would use this sight again to comparison shop in the future… Read Full Review

Bookit.com's Response to glittle261's Review

Written on: 28/02/2014

Thank you for your review!

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★★★★★

“Great Experience”

Written on: 26/02/2014

Bookit.com was an easy, efficient process. The person I spoke with about booking the Mazatlan trip was great. She was super friendly and informative. She found direct flights both ways, which was a bonus. The second person I spoke with a week prior to the trip was just as helpful. Everything went smoothly with the flights, resort stay and transportation. Will definitely use bookit.com again… Read Full Review

Bookit.com's Comment

Written on: 27/02/2014

Thank you for your review!

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★★☆☆☆

“Could be better and not what I thought.”

Written on: 21/02/2014

Rooms were not what I thought they would be, cooking area was small, game room machines didn't work properly. Rooms were not as clean as they should be and windows were dirty.Breakfast was to early and it was not good at all, it was not worth paying for if you missed to free breakfast time period… Read Full Review

Bookit.com's Comment

Written on: 24/02/2014

We are sad to hear this. Did you let the front desk staff at the hotel know about these concerns?

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★★★★★

“never been disappointed!”

Written on: 20/02/2014

booked at a hotel recommended by friends. price was within our budget, we loved the hotel, small enough for us to just relax and enjoy the weather. food was good and varied enough. no hitches or unforseen costs. will go this route again!… Read Full Review

Bookit.com's Comment

Written on: 24/02/2014

Thank you for your review!

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★★★★★

“Verionica was very helpful & patience with me at...”

Written on: 20/02/2014

Verionica was very helpful & patience with me at getting our vacation plans for Miami, Florida… Read Full Review

Bookit.com's Comment

Written on: 24/02/2014

Thank you for your review!

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Bookit.com's Comment

Written on: 24/02/2014

Thank you for your review!

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★★★★★

“simple, easy, friendly”

Written on: 19/02/2014

We found a great deal on BookIt. Everything went smoothly,every representative we spoke to was pleasant and helpfull… Read Full Review

Bookit.com's Comment

Written on: 24/02/2014

Thank you for your review!

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Bookit.com's Comment

Written on: 24/02/2014

Thank you for your review!

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★★★★★

“Great deals and easy to search”

Written on: 16/02/2014

Every time we book a vacation we go through bookit.com because its so easy to look at all the different options and find the best bang for your buck for where your looking. We have yet to have any problems each time we planned a trip and when we wanted to change our trip it was very easy and no questions asked we could just find our new resort and pay the difference and that was it. Great website and a great travel agency… Read Full Review

Bookit.com's Comment

Written on: 17/02/2014

We are glad we are able to help and thank you for your review!

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★★★★☆

“Very Helpful !!!”

Written on: 15/02/2014

Customer service was very helpful, answered all my questions… Read Full Review

Bookit.com's Comment

Written on: 17/02/2014

Thank you for your review!

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★☆☆☆☆

“Horrible customer service! AvOID!!!”

Written on: 15/02/2014 by mia3566 (2 reviews written)

AVOID BOOKIT!!!Go with Costco TRavel. I booked 2 Mexico trips through Costco Travel and they arranged all the transportation for me. My friend and I used Bookit for Hawaii and Bahamas and we both had a really bad experience. Their customer service is ridiculously horrible. DO NOT use this company!! Avoid at all costs!! You will be sorry you used them. I would rather pay more money than to go back to this horrible company. My experience: They switched airlines at the last minute while we… Read Full Review

Bookit.com's Response to mia3566's Review

Written on: 17/02/2014

We are sad to hear this. Please email your name and booking iD using the contact information at the top of the page and we will look into this. Thank you!

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★★★☆☆

“Unjustified booking fees”

Written on: 15/02/2014

I booked hotel and flight package on bookit.com. After finalizing the transaction I realized that the flight was changed without notice. When I called the agent to clarify I was charged booking fees… Read Full Review

Bookit.com's Comment

Written on: 17/02/2014

We understand you frustration and would like to look into this. Please email your name and booking iD using the contact information at the top of the page. Thank you!

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★☆☆☆☆

“Worst online travel booking experience ever!”

Written on: 14/02/2014 by tkmilam (1 review written)

Bookit.com charged my credit card $496 for what was supposed to be a $45 charge to modify a reservation. After hours and hours of time on the phone with their "customer service" and what seems like hundreds of emails, I still haven't been able to get an explanation as to why I was charged over $450 more than what the website showed. Have now gone through the Better Business Bureau in hopes of getting a resolution to this issue. I would discourage anyone from ever using bookit.com! Watch your… Read Full Review

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★☆☆☆☆

“Deceptive Pricing”

Written on: 14/02/2014

They do not tell you that the flights will be charged separately from the accommodations. The price that was quoted to me ended up being far above what I could have booked at other sites! … Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

Please email your name and booking ID using the contact information at the top of the page. We will look into this matter and try to resolve it. Thank you.

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★★★★☆

“Best Deal!”

Written on: 14/02/2014

Best deal, great hotel, the only complaint is the seating on the flight had to pay extra to change seats to sit next to my wife. Other than that plans went smooth, bookit.com gave us a tremendous deal last minute, w will definitely use their services again!… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

Thank you for review!

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★☆☆☆☆

“Room was NOT what we reserved”

Written on: 14/02/2014

And the hotel said that they couldn't (wouldn't) do anything about it because I booked through Bookit.com! I was supposed to have a Suite, but instead got a crappy room at the far end of the Hotel (which was not full) with a view of a parking lot, not the ocean as promised. When I called Bookit, they were less than helpful and just said that they couldn't do anything. SO I paid for an ocean view suite and got a musty, crappy room. I would NEVER use bookit again… Read Full Review

Bookit.com's Comment

Written on: 14/02/2014

We are sad to hear you experienced this. If you will email your name and booking iD to us using the contact information at the top of the page, we will look into this matter. Thank you!

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Vacationgonewrong's Comment

Written on: 15/02/2014

you don't look into anything....I am still waiting for you to look into my night mare vacation!

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Vacationgonewrong's Comment

Written on: 15/02/2014

they are idiots

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Bookit.com's Comment

Written on: 16/02/2014

We understand your frustration. We are the Social team for Bookit and we monitor review sites such as these. If you would like to send in your name and booking ID via the email contact we will look into the status of your current request. Unfortunately we are unable to know an exact time that your requests will be solved as we are in our busy season and our team is working as quickly as possible to address all concerns.

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