BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this
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★☆☆☆☆

“DON"T USE BOOK-IT.COM!”

Written on: 24/05/2014 by Lilliei110 (1 review written)

Went to Destin, Fl using Book-it.com and they screwed up the whole booking. Used a credit card to make a $100 deposit, and then had two payments to make, only way to put in new credit card was online as they charge 35.00 to get a reservationist to do it. I have all the receipts where new credit card number was put in, yet they charged the other credit (and the wrong one) with the whole amount. When I called them, they told me that there was nothing they could do although they were clearly… Read Full Review

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★☆☆☆☆

“Awful travel experience!”

Written on: 15/05/2014 by Carlz401 (1 review written)

My boyfriend and I returned today from a trip for my 40th birthday to Playa Del Carmen booked through BookIt.com. The trip was a quick 3 night trip from May 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted BookIt we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in Indianapolis and did not have… Read Full Review

Bookit.com's Comment

Written on: 21/05/2014

Hello,

Please email your name, booking ID, and this review using the contact information at the top of the page. Our team will review your booking and be in contact as soon as possible once your information is received. Thank you

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★☆☆☆☆

“DO NOT USE BOOKIT.COM”

Written on: 14/05/2014 by Gallegos104 (1 review written)

On May 13, 2014 I tried to book a hotel that I thought was a great deal. When I was in the process of making a reservation, BookIt web site would not accept it and it keeps saying "error" and to enter city and state where I live. Even though I already entered the info. After trying it 3x and got frustrated, I exited the web site. An hour later when I checked my email, I had an email confirming the booking. It stated that it would take 7 days for the hotel to receive my booking. It also stated… Read Full Review

Bookit.com's Comment

Written on: 21/05/2014

Hello,

We are sad to hear this. If you would like to speak with someone about our cancellation policy please email your name and booking ID using the contact information at the top of the page. Thank you

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★★★★★

“very comfortable”

Written on: 07/05/2014 by davidrbar (1 review written)

our stay was very relaxing and comfortable. the hotel staff were great and very friendly. this place is in very good condition and everything worked perfectly. the pools and jacuzzi were clean and worked perfectly. the breakfast was good. the room was clean and everything worked perfectly. all in all a very nice place to stay and relax… Read Full Review

Charlene812's Response to davidrbar's Review

Written on: 26/06/2014

Today is 06/26/2014...so how could u write a review dated 07/05/2014?

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★☆☆☆☆

“Deceptive rates - what a rip”

Written on: 07/05/2014 by Kbtnpeach (1 review written)

I researched rooms in Panama City for 1 night. I tried to book the room on line. It it kept freezing up. I called the 800 number to finish the reservation. I was very happy with the $100 room at top of the Gulf. When my son checked in he was asked for an additional $165. I was told it was the fine print at the bottom of the reservation but since I couldn't finish he reservation on line I didn't see that. So what I thought was a $100 room was $250. What a rip $100 cleaning fee in a room you… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH BOOKIT.COM! YOU'VE WARNED!”

Written on: 30/04/2014 by racric (1 review written)

I had a TERRIBLE experience with Bookit.com when I booked my vacation week! First of all, they overcharged my credit card by charging my hotel twice! And then they actually placed a RECURRING charge on my account which my credit card company had to explain to me what it was--Bookit.com would charged my account every month for the amount I paid for the hotel! Not good! Of course, my bank blocked Bookit.com from charging my account! I noticed right away and called them (Bookit.com) and spoke with… Read Full Review

Bookit.com's Response to racric's Review

Written on: 06/05/2014

We would like to investigate this further. Please email your name, booking iD, and this review using the contact information at the top of the page. Thank you!

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Robinson60's Response to racric's Review

Written on: 24/05/2014

Yes, I had a similar problem! Book-it.com is the worst company I have ever dealt with. I put the correct credit card in their online system to be used for 1st and 2nd payment on our condo, and they used the wrong credit card (card used for $100 deposit, (which never showed up on my bill), and would not reverse it. They said they couldn't help me and hung up on me! I have denied payment with my credit card that was wrongly used as I have the printed receipt from Book-it.com that shows the correct credit card that should of been used, yet they didn't use it. I wanted the reservation person to book it so it would be right, but they charge $35.00 to do that, so their computer system should get it right.
They also lied about the current services of the condo in Destin, it was not right across the street from the beach, rather like several condos back, there was not a tram service running as they had promised...the only reason I went with that condo. I have a disability and and can not walk far, so without the tram, we were pretty much stuck at the condo and their pools which half of them were closed.
TERRIBLE EXPERIENCE WITH BOOK-IT.COM-DON'T USE THEM!!!

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★☆☆☆☆

“BEWARE”

Written on: 29/04/2014 by DaltonTucker1977 (1 review written)

Beware of the outrageous cancellation fees, and also double and triple check that you are booking the hotel that you are searching for. I was completely mis-lead by the web-site... booked the wrong hotel, realized the problem after seeing that the address had changed, called to get it fixed and was told that i would be charged over 100$ to cancel my reservation that I made 3 minutes prior. I recieved several phone calls from the reps there, but none of them wanted to make it right. They all… Read Full Review

Bookit.com's Comment

Written on: 06/05/2014

Please email your name, booking ID, and this review using the contact information at the top of the page. As soon as your information is received we will have our team contact you. Thank you!

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★★★★★

“Love them”

Written on: 24/04/2014 by Holder367 (1 review written)

I have used them a few times and love them. They are helpful and send useful information… Read Full Review

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★☆☆☆☆

“MISLEAD!!”

Written on: 18/04/2014 by dewright (1 review written)

I could not book on line so I called BookIt at 9pm to complete the booking process. I was going to use the Bill Me Later option. At the end of the booking process she told me she could see the pending charges but I would need to call Bill Me Later first thing the next morning because they were already closed and provided me with their phone number. In the meantime I was told to provide credit card information in order to keep the price from going up on the trip. My charges are still pending… Read Full Review

Bookit.com's Response to dewright's Review

Written on: 06/05/2014

Hello,

Please email your name, booking iD, and this review using the contact information at the top of the page. Our team will review your booking and be in contact as soon as possible once your information is received. Thank you!

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★★★★★

“my first vacation”

Written on: 12/04/2014 by encore2013 (1 review written)

book it .com did all the hard work for me made it so easy and worry free I had more time to pack and get ready for a big trip… Read Full Review

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★★☆☆☆

“Billed Twice”

Written on: 08/04/2014 by LaceyKane1950 (1 review written)

The hotel accommodations were great but my bank account as debited twice for the full hotel cost and it took BookIt.com almost two weeks to get this straightened out eventhough they acknowledge the error on the first day that I called. This was unacceptable customer service. I do not recommend this service… Read Full Review

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★★★★★

“Costa Rica Adventures”

Written on: 04/04/2014 by Young500 (1 review written)

Pros: Enjoyed services we received from Book It. Punta Leona Resort was beautiful. Staff did everything possible to make our visit a memorable experience. Available 24/7 and went out of their way to arrange tours, pickups on shuttles. Food good. Surroundings beautiful. Agents at BookIt provided everything we needed for our super holiday from travel, accomodations and vouchers. Cons: Incredibly long waits in layovers and seemed out of the way travel to get us back to LA. Over 50 hrs. in wait… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 03/04/2014

Bookit's new cruise division called offering a three night cruise for $98 per person plus port charges and gratuities. After weeks of trying to book the cruise with their own cruise booking department, the total price per person was $353. The port charges that they said would be between $50-$80 were really $249 per person. Customer service sucked and I had to file a BBB report to get our original deposits back. I have used Bookit before with similar problems. Being double charged for the… Read Full Review

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★☆☆☆☆

“Overpaid for my booking!”

Written on: 31/03/2014 by FrequentTraveler22 (1 review written)

I was highly disappointed to learn that I paid over $50 more for my room through Bookit.com than I would have had I booked directly through the hotel where I stayed for one night in South Beach in Miami. The hotel told me to take it up with Bookit.com because they charge them the same rate as guests. Well after a 20 minute conversation, I was not able to speak to a Manager in any capacity and all she would say is that the rates they charge are what they charge, after first admitting that the… Read Full Review

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★☆☆☆☆

“Rip off !!!”

Written on: 24/03/2014 by pissy (1 review written)

I booked a hotel on bookit.com After about 2week bookit.com their own site offered the same hotel for a cheaper price. I called customer service and got no where so I asked for a supervisor After being put on hold for ever !!!!!! He proceeded to tell me that I didn't read the fine print....They only match for 24 hrs after you make the reservation and it would cost me $25.00 to cancel the booking. I proceeded to tell him I use internet booking services a lot and on other sites I have had no… Read Full Review

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★★★★★

“Booked Vac Pkgs Many x's via Bookit.com-VERY Helpful!!! ”

Written on: 22/03/2014 by tranquilo (1 review written)

1- Love the optional pymt plans w/no interest (pay delay), you just have to take the time and look through hotels or call CS agent. It takes some time online to find hotels that participate. You have to go all the way to end (pymt choices) to see if pay delay available. You have to meet a certain amt, too; I think $550? With Vegas it's the majority of MGM owned hotels. 2- Bookit always has promo codes for $ off flights or pkgs. Sometime look online via Bookit promo codes. Other times its… Read Full Review

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★★★☆☆

“Not what I thought”

Written on: 22/03/2014

I don't see the benefit of using bookit.com. I didn't save any money. The hotel rates weren't discounted. and I paid $5-$10 more for a CityPass than I would have buying directly from the vendor. The only benefit is that I purchased everything through one vendor. However, I won't do it again… Read Full Review

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★★★★☆

“No surprises! ”

Written on: 22/03/2014 by Cesaro110 (1 review written)

Bookit.com provided best rates for our Mexico trip. There were no hidden charges or fees. Customer service was great. They provided rooms and services as purchased. I would use them again and would recommend them to anyone… Read Full Review

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★★★★☆

“No problems!”

Written on: 22/03/2014 by Ogden259 (1 review written)

So after reading the bad reviews on bookit I was a little worried! I had no problems at all with the booking, I would use bookit again, we had no hidden fees, bookit was helpful with any questions I had! We had a blast in Vegas!!!… Read Full Review

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★★★★★

“Value matters”

Written on: 21/03/2014 by Terry315 (2 reviews written)

I was pleased with all aspects of Bookit. The vacation I booked for myself and my two 14 yr old nephews was exactly what I was looking for. The price was excellent. We were not looking for a remote luxury hotel but one where we could interact with the local community, shop at the neighborhood market and breakfast where the taxi drivers catch a bite. The location of our hotel was perfect. It was on the beach and a 15 minute walk to town either along the main road or the beach. The hotel… Read Full Review

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