BookIt.com Reviews - www.bookit.com

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★☆☆☆☆

“Stayaway from Bookit!!!”

Written on: 14/01/2016 by Margme58 (1 review written)

We booked a 14 day anniv. all inclusive with bookit on April 15, pd in full for Dec 2-16 in an upgraded pool room. When we arrived we found that our reservations were canceled as bookit never paid the resort. We were pu t in a holding room, in a renovation area, poor working toilet, no lock on balcony door. a bed ,side table, TV. Terrible! We were there for 3 days and had to give up our passports and held our credit card for the DOUBLE the rate we paid. Bookit was disputing with the hotel and… Read Full Review

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★☆☆☆☆

“Do not ever book with these people!!!! I am extremely...”

Written on: 12/01/2016 by JGRO24 (1 review written)

Do not ever book with these people!!!! I am extremely frustrated with This company and knew that the deal was too good to be true when I booked it. When booking months ago I had called them and asked if the fee that I was being charged was going to be the only fee that I would get and no other hidden costs. I was assured and then told to book through the internet because it would cost me an extra 20 dollar booking fee. I accepted the advice and booked my trip! The day before leaving when going… Read Full Review

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★☆☆☆☆

“Hassle to deal with”

Written on: 31/12/2015 by AdolfoDean8 (1 review written)

I was called hours before I was to get on my flight, informed that my reservation would need to be switched as the Riu was not honoring reservations (spoke with Riu and they indicated this was not the case). Apparently bookit.com knew about this "issue" for days but waited until the last minute to contact me. I indicated I was going to that specific resort for a wedding and could not be switched to another resort. After waiting hours for a returned phone call, I called them, waited on hold for… Read Full Review

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★☆☆☆☆

“WHAT A NIGHTMARE”

Written on: 23/11/2015

HAD FLIGHT TICKETS BUT NO ROOM RESERVATION . TOLD DIFFERENT THINGS BY DIFFERENT BOOKIT ASSOCIATES. BOTTOM LINE THIS IS A TRAVEL NIGHTMARE… Read Full Review

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★☆☆☆☆

“misleading and deceitful”

Written on: 21/09/2015 by RaidenForsyth (1 review written)

Many many "service fees and taxes" that never added up and nobody could explain to me. I will never use this site again.... ever… Read Full Review

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★☆☆☆☆

“They will tell you whatever yoyu want to hear so that...”

Written on: 22/08/2015 by katerg (1 review written)

They will tell you whatever yoyu want to hear so that you book wih them. then when it comes to problems they don't fix it. my trip went down in price then they use other reasons why they can give you the price change. the flight is one thing the other is the the hotel. the hotel went down and they wont change the price. … Read Full Review

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★☆☆☆☆

“No Answer to their help line”

Written on: 29/07/2015 by Cullentd44 (1 review written)

I tried booking via Trivago and it gave me an error code...Oops! An error has occurred Please call so an agent can help get your trip back on track  Error Reference Number: ###########. I called the # and no one has answered you cannot hit any other prompts and there is no wait time given. Reading other reviews I am scared of what is now happening, on the phone there is hold voice saying to book via phone there is a $25 fee. I better not be holding for the past 10 minutes for an error on… Read Full Review

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★☆☆☆☆

“frustrating, unhelpful, rip-off”

Written on: 18/07/2015 by Everettp48 (1 review written)

I used book it to book our 10 staff office to Jamaica. They took over 2 hours to book our reservations. They never told you that they don't book seat numbers. You have to call the airline to book your own. If the regular price seats are not available, you have to pay an upgrade for each seat assignments. Otherwise they give you a random seat number when you arrive at the gate. They booked 9 people on American, and for some unknown booked 1 through US airways. They didn't bother to add any… Read Full Review

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★☆☆☆☆

“Bookit Misrepresented the Hotel I Booked”

Written on: 08/07/2015 by Paigee (1 review written)

I booked my hotel, car and airlines with Bookit. When I arrived at our destination, it was not a resort, but a residential condominium with no office on location. I called Bookit and they found me another hotel at the Bilmar (which was wonderful). I was charged $285.61 to change hotels. I also bought travel insurance with Bookit. On return from my trip I called Bookit to try and get the $285.61 refunded due to their mistake, but they asked me to try to get my refund through insurance. Travel… Read Full Review

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★☆☆☆☆

“Life is TO Short”

Written on: 06/07/2015 by AliciaMurray419 (1 review written)

I booked a 1 day rental in my home town of Naples,Fl. Once I got there I was informed that I had booked for the following month.(WRONG) So I went ahead and paid cash and figured to just cancel at a later date with no penalty. WRONG AGAIN! I have spent 3 1/2 hours With six different trys to cancel.There is no customer service ,just one automated system after another.......I would never use this company again. Idont have high blood pressure and dont need the agravation… Read Full Review

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★☆☆☆☆

“Howard Johnson”

Written on: 22/06/2015 by BeverleyMills123 (1 review written)

The hotel is the old Flagship. Was not oceanfront as advertised. Had bugs. They charged me for my room two times and wouldn't give the charge back till after noon the next day. My 8 year old grandson cried he was so disappointed . Goods and services were not as described. I would highly recommend no one stay at this hotel… Read Full Review

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★☆☆☆☆

“They messed up my honeymoon reservations!!!”

Written on: 13/05/2015

bookit.com prices are misleading. They advertise rates for one person or do not clarify there are extra charges. I booked my Cancun honeymoon entirely with them. First, when I went to pick up the car we rented, their $10 p/day rate became $50 because of the insurance. Then, at the hotel, they only had a reservation for one, even when I stated it was my honeymoon. So I had to spend $225 more. I would've saved $170 using Orbitz, but I saw it was slightly cheaper on bookit.com -of course they… Read Full Review

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★☆☆☆☆

“Illegal activity”

Written on: 06/04/2015 by Nicholspt324 (1 review written)

I booked a vacation to New Orleans for three people. After booking, I was given an error number and explained that my flight went through but my hotel was no longer available. I called the costumer service agent and was told that it was because my credit card wasn't approved and the website only took out part of the total for the airfare. Confused, I thought it was because I put in my credit card information wrong and tried again. After calling my bank to find out what had happened they told my… Read Full Review

Kezzafoz's Comment

Written on: 28/04/2015

They are definitely dodgy. I cancelled a booking nearly 6 months ago and after a while they did refund the deposit, however they have just commenced attempting to take more money out of my account. They have made at least 10 attempts to get money out in the last few days. I will be reporting them. Don't go near them.

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★★★★★

“Bookit.com is fantastic ”

Written on: 22/03/2015

I use Bookit.com two to three times a year for vacation trips. They are very helpful and send useful information. Bookit.com is the best, I used them when planning quick last minute vacations and or long vacation trips. They have great prices. Customers services representatives are awesome with booking trips and fixing mistakes when booking online. One representative help me correct a mistake I made and even found me a better deal on flights and all inclusive resorts without any extra charges… Read Full Review

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★☆☆☆☆

“Not Happy!!”

Written on: 17/03/2015 by wdGreen12 (1 review written)

I booked an all inclusive vacation to Cancun. We haven't even left yet and we are already having problems. I went on line to confirm my seat only to find out it will cost me additional $200 in airfare. Apparently, my all inclusive gets me a ticket but not a seat on the plane. When I told bookit they said I would need to settle it with the airlines… Read Full Review

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★☆☆☆☆

“Terrible customer service, they make changes and your...”

Written on: 07/03/2015 by Summertime0130 (1 review written)

I booked a trip to Cancun but ended up in Riviera Maya over an he away from Cancun. Bookit.com changed my reservation without my knowledge. When I got to the resort they chose which was Bel Air a disgusting place i spoke to other guest who were in the same situation as I was. The food was horrible the hotel staff were rude not helpful, if you ran out of towels you would have to wait for hrs to get a freaked towel. When you go to dinner food wait is over 1hr wait for your meal, and the best was… Read Full Review

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★☆☆☆☆

“Vacation Trolls”

Written on: 13/02/2015 by gismo319 (1 review written)

Booked Jan.31,2015 thru Feb.8,2015.I see can not use names when writing a review which I find disappointing since I have names ,dates and times on how many times I talked to them to try to get this resolved.I definitely will never use them again. Spent hours getting this booking supposedly right.Long story short got to resort we booked , nothing was correct called Bookit and being a Saturday could we call back on Monday. (Guess they do not take care of problems on the weekend?)We had to… Read Full Review

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★☆☆☆☆

“Terrible Customer support!”

Written on: 10/02/2015 by 433Garner (1 review written)

Bad Bad Bad! Customer service was terrible and the wait time to speak to anyone was very long. Initially when reserving a room I spoke with a rep who explained to me their cancellation policy and the deadline to cancel if needed. Well my daughters became ill and we were still within the deadline to cancel at no charge. When I canceled online the page did not tell me I was going to get charged. So when I called customer support to verify I would not get charged they informed me I would. When I… Read Full Review

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★☆☆☆☆

“Bookit.com robbed me”

Written on: 18/01/2015 by Kevinbasil (1 review written)

Made a reservation with bookit for caesars palace. When I needed to make changes to reservation ( more friends coming with me) I was told I needed to cancel and make a new reservation. However it would cost 100% of 1 night plus an additional 19.99, to cancel. That's bull carp. Hotel has free cancellation policy up until 3 days before reservation. I feel like they are taking advantage and am very disappointed with their customer service. I will not be using them again, even though I've… Read Full Review

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★☆☆☆☆

“WORST Experience Ever”

Written on: 06/12/2014

My first and last time ever using them. My email was bombarded with Bookit information after I booked. They split my payment into three charges. On the second payment , my expiration date expired, the only way I found out their was 25.00 charge on my card. When I called they said they did not have my email. However, the confirmation was sent by email. Then they will charge another 25.00 to change your credit card date information. I have always used Vacations to go. Vactions To Go is… Read Full Review

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