BookIt.com Reviews - www.bookit.com

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this
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★★★★★

“My husband and I booked a week at Punta Cana Dominican...”

Written on: 15/01/2011 by marilyn3013 (1 review written)

My husband and I booked a week at Punta Cana Dominican Republic, and we were very satisfied with our trip. The staff is wonderful, the events were incredible. I would suggest to anyone coming out here to do the following: Bring plenty of money in the following denominations: singles for tips, I say singles because there are so many staff members and they are all wonderful and wanting to please you, so 3 singles as tip is fine, we tipped several times a day, everytime you want to change a large… Read Full Review

Marilyn3013's Response to marilyn3013's Review

Written on: 19/01/2011

I also wanted to add the following:
<br/>My husband and I booked excursions 4 days out of the 6 days we were at NH Real Arena. On the last excursion my husband did not feel well and so I tried canceling, just to find out that the hotel does NOT help out in this, they basically told me that the hotel has nothing to do with the excursions, we just assumed they did, since they were all working out of the same Lobby. We had to look for the person we bought the excursion from on our own, we did find him and got 50% of our money back. I also found that the hotel has a clinic in one of the suites opened 24/7, they also do NOT have anything to do with the hotel, and $90 to have your blood pressure taken and answer a few questions about your health. It is reassuring though to know that there is a clinic there, available 24/7 on the premises.
<br/>

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★★★☆☆

“just went on vaction to florida, ocean piont resort....”

Written on: 13/01/2011

just went on vaction to florida, ocean piont resort. made the arrangements a month earlier. when we arrived their the management shrugged the shoulders and said were sold out, and did not say anything else. Called bookit.com and it took over an hour to get a hold of someone to help. Finally Joanna (travel agent) was a great help, went to bats for us to help find us a place to stay, " it took 5 hrs. before we were in another resort.
only gave 5 stars to Joanna… Read Full Review

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★☆☆☆☆

“BOOKIT.COM-JUST SAY NO! ”

Written on: 12/01/2011

BOOKIT.COM-JUST SAY NO!
STAY FAR AWAY FROM BOOKIT.COM

I am planning a trip to Las Vegas for myself and my husband at the end of the month. I unfortunatly assumed that a travel site of this calibur would be legit, and have some idea of a clue how to book an actual flight, and reserve a hotel room. I was sorely mistaken.
I chose my departing/return flight, and hotel room, entered my personal & credit card information and hit the 'send' button. A page popped up that read 'An unexpected error… Read Full Review

Fate662's Comment

Written on: 26/02/2011

Have you receive credit back to your account?
<br/>Same thing happened to me last night when I was booking the hotel and gave me system error. Called them and they took my information down and was told that it should be credited back in 72 hours.
<br/>Now I'm very concerned.

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★☆☆☆☆

“Terrible Customer service. I booked a trip for around...”

Written on: 05/01/2011

Terrible Customer service. I booked a trip for around $1900.00 and when I got my confirmation email, the totaly billing amount read as $2500.00. I called and waited for 30 minutes on hold with customer service before I just got so frustrated with them, I cancelled the whole thing… Read Full Review

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★★★★☆

“We just returned from our 8-day vacation in Orlando...”

Written on: 03/01/2011

We just returned from our 8-day vacation in Orlando that we used bookit.com for our hotel and car reservations. We were extremely satisfied with all aspects of our trip and experienced no problems at all, plus we saved over $200 on the exact same hotel and an upgraded vehicle. However, I did have huge concerns using bookit.com after reading all the negative reviews. I was impressed after talking directly to one of their sales reps who even gave me their direct line if I had any concerns or… Read Full Review

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★☆☆☆☆

“bookit.com is a very untrusted and their customer...”

Written on: 02/01/2011

bookit.com is a very untrusted and their customer service is very unprofessional. I will never recommend my friends using their service. We booked a hotel from this website but when we arrived at the hotel. We were told our reservation was void because the system error of bookit.com. When I called the customer service of bookit.com, they refused to admit it was their fault but insisting on our booking with them may not be guaranteed even after we received the confirmation email. That's a… Read Full Review

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★★☆☆☆

“I stayed at the Carlton Hotel on Miami Beach and the...”

Written on: 01/01/2011

I stayed at the Carlton Hotel on Miami Beach and the service was awesome thanks Javier but I can say that the pictures that I saw online don't look nothing like it but the cleaniness of the room was spot less but the actual hotel was boring and out dated… Read Full Review

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★★★★★

“Our flight was cancelled due to the weather. We missed...”

Written on: 28/12/2010

Our flight was cancelled due to the weather. We missed a day at our resort. The resort said too bad we'd be charged. Bookit gave us the credit. We will use them again… Read Full Review

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★★★★★

“Due to the weather our trip was canceled. Airlines...”

Written on: 27/12/2010

Due to the weather our trip was canceled. Airlines rescheduled our fight to a different day, we hoped that we could also reschedule our accommodations and car rental. As soon as I got home I called bookit.com to see what they could do for us. Not only they have rescheduled everything for us to our satisfaction but Joe at extension 5137 went out of his way and called our hotel to made sure we could get us the same room an in the process saved us money. Joe also informed us that since we are… Read Full Review

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★★★★★

“Bookit saved our trip!! American Airlines called us...”

Written on: 09/12/2010

Bookit saved our trip!! American Airlines called us at midnight to let us know our flight leaving at 6am was cancelled. They offered us to drive 3 hours to another city and arrive on our vacation @10 that night?!? Called bookit they worked non stop for a few hours found us a flight an hour away purchased us tickets for one way on Continental so we could arrive at our original arrival time. LOVE bookit thanks for saving our vacation =)… Read Full Review

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★★★★★

“I had superior customer service with bookit.com. I...”

Written on: 19/11/2010

I had superior customer service with bookit.com. I talked to D.J. and he was so friendly and nice and really cared to take care of my vacation. I had booked online and when I looked at my travel itinerary I noticed I had the wrong departure flight time. I called the 1-800 number and got help within a few minutes. D.J. quickly and easily switched my flight to the one I had wanted in the first place and even helped me pick the seats so my husband and I would be seated next to each other on the… Read Full Review

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★★★★★

“I am definitely the type that does his homework before...”

Written on: 04/11/2010

I am definitely the type that does his homework before booking a trip. Last week I needed to book a last minute trip to San Francisco and Bookit beat the prices that I checked on Kayak, CheopoAir, Expedia, Priceline, and Hotwire. I called Bookit to see if I could get a package put together with specific flights and a specific hotel in the heart of San Francisco. Krystal was more than helpful and minutes later my trip was booked with ideal customer service. I got the exact flights that I was… Read Full Review

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★★★★★

“I have used this site many times and have never been...”

Written on: 22/10/2010 by KHope (1 review written)

I have used this site many times and have never been disappointed. They have some really low prices in comparison to other sites and have excellent customer service. I have been to Jamaica, New Orleans, New York, Cancun and Cozumel through them and have never had an issue with my booking. The best deals seem to be in Mexico, especially Cancun. I would definitely recommend them to a friend… Read Full Review

Flower2011's Response to KHope's Review

Written on: 11/01/2011

Hello,me and my husband are wanting to go to mexico in nov and are wondering when u went to cancun where the prices sat at for the ll-inclusive vacations.

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★★★★★

“We went to Las Vegas this summer through Bookit, we...”

Written on: 20/10/2010

We went to Las Vegas this summer through Bookit, we chose the Mystery 5 Star trip..........OMG what a Fantastic Hotel we got, especially for the Price, it was worth the *Risk*, and we would most certainly do it again. !

1st time in Vegas, LOVED it, going again, and through BOOKIT also. No complaints, EVERYTHING was as we were told, No Hitches or Glitches at all.

Rather than depepnding on my agent, I confirmed Everthing Myself personaly, why would anyone not do thatjust for peace of… Read Full Review

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★★★★★

“I booked a (Las Vegas) trip through Bookit.com for the...”

Written on: 14/10/2010 by susie123 (1 review written)

I booked a (Las Vegas) trip through Bookit.com for the first time yesterday. Earlier today, Melanie, a representative called to make sure all information (both mine and the package) is correct. When I asked if I could cancel the flight arrangement for one passenger, she gladly helped me. Later, I received an email from Jodi, another representative, confirming the change. When I emailed back asking if I would get another itinerary, Jodi called me back to explain that the change will be reflected… Read Full Review

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★☆☆☆☆

“I spoke with the bookit.com representative and clearly...”

Written on: 30/09/2010

I spoke with the bookit.com representative and clearly requested an ocean view room (not partial view, not garden view...etc) . I made sure it was what we clearly discussed. I also requested an All INCLUSIVE package (not with limitations). We also requested Villa Del Arco in Cabo San Lucas. And to our shock, the Villa Del Arco reception desk said we had a garden view and there is nothing about Ocean View. I called Bookit.com right away from the hotel and spoke with a supervisor and asked… Read Full Review

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★☆☆☆☆

“they lure you with flashy cheap prices.. but when...”

Written on: 07/09/2010

they lure you with flashy cheap prices.. but when actually book it.. it is more expensive than some other places… Read Full Review

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★☆☆☆☆

“They offered a $100.00 American Express Card when you...”

Written on: 01/09/2010

They offered a $100.00 American Express Card when you booked three night stay before midnight on August 31,2010. I called and booked the trip at 11:20 p.m. and was told the card was no longer available. The reason was because they use a differnt time zone than Louisiana. The agent I spoke to was based in Panama City Beach Fl. same time zone as Louisiana. I asked to talk to someone else because the site still showed a count down clock of 2hrs&20something minutes and was told no one could help… Read Full Review

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★★★★☆

“My experience with Bookit was great. I called prior to...”

Written on: 31/08/2010 by lynnabercrombie (1 review written)

My experience with Bookit was great. I called prior to our vacation several times with questions about our accommodations and reached an actual agent within a minute! They were polite, helpful, and very informative. The trip went off without a hitch.The hotel, service, and package more than exceeded our expectations. I can't wait to use them again...far better than experiences I've had with Hotwire and Expedia. It was like having a professional travel agent (like we all booked through prior to… Read Full Review

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★☆☆☆☆

“Very unorganized company- they forgot to make my...”

Written on: 28/08/2010

Very unorganized company- they forgot to make my reservation at hotel, then they made it it, and then double charged me. Each phone call took over an hour even after I reached someone, since they had to check each thing with a manager. In the end I recieved what i paid for, but it was way too much of a hassle. i will never book with them again… Read Full Review

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