BookIt.com Reviews - www.bookit.com

★★★★☆
3.7 / 5
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★★★★★

“ i havent taken my trip to new orleans yet but i am in...”

Written on:

i havent taken my trip to new orleans yet but i am in june.after reading all the complaints about poor customer service i wanted to share my expearence.when i booked my trip, first of all i did it on the phone as i viewed it online.the reps name was franklin and he was wonderful we lost connection and he called me right back,there was a problem with my bank they would only allow 1000 dollars a day to be released from my account so he told me everything to do to have that resolved.after talking… Read Full Review

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★☆☆☆☆

“I booked a trip to Cancun. I had to cancel due to...”

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I booked a trip to Cancun. I had to cancel due to health issues. That was two months ago and I still haven't gotten any money back. I canceled 3 weeks before my trip date so it wasn't a "last minute" thing. Like others have said, it's been nothing but sitting on hold, getting the run around, and wondering where the heck my money is. I've already talked with my lawyer and we're heading to court with this. It's not enough that I found out I have cancer (that's why I canceled), but now I can't get… Read Full Review

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★☆☆☆☆

“Just came back from a trip to Mexico reserved via...”

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Just came back from a trip to Mexico reserved via bookit.com.

The transfer lady at the airport (besttours or something) almost left the airport before we could get out (we were slow with tired kids and timeshare folks chasing us). Once we met her, she tried to get away without getting us a ride to the hotel. We had to write here name down and threaten her that we DO NOT NEED her serivces before she came around with a taxi. Based on this experience, I'd AVOID besttours people completely.

Next… Read Full Review

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★★★★★

“We just got back Apr.12/2011 from a great one week all...”

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We just got back Apr.12/2011 from a great one week all inclusive vacation to Mexico and could not have gotten such a good deal if it wasn't for bookit.com. We called customer service one day before we left to double check all the information and the agent was very friendly and helpful, She gave us all the information we needed and offered to look into things she could not tell us and get back to us or give us other contact information. Alejandra the agent that met us when we got to Mexico was… Read Full Review

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★☆☆☆☆

“Wow, what horrible customer service, I booked my trip...”

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Wow, what horrible customer service, I booked my trip and the airline cancelled the flight back and needed to reschedule. The email had a phone number to call, which I did, the representative that answered told me to call the airline (like I was a moron) I said this is the number I was told to call in the email. The rep. said well I could help you but it would take 3 to 5 days to resolve, so you still should call the airline...WOW..I travel quite a bit..usually use travelocity (my husband… Read Full Review

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★☆☆☆☆

“I booked a vactions though Bookit last year. We had to...”

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I booked a vactions though Bookit last year. We had to cancel due a medical problem. I got half of the money back but the other half was they said was a flight credit. Never told me when I could use it. I called to see if I could book another vaction . I got the whole trip booked and then was told I had to call US Air to book my flight. Thinking this was easy and going to be fast . I called the US Airways and they told me I had to book it though Bookit. Called them back Spent 2 hours on the… Read Full Review

Guest's Comment

Written on:

I should have read these reviewed before I use bookit.com. I experience the same terrible service, a lesson's learn. No more bookit.com

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★☆☆☆☆

“Has been a nightmare dont book they are not a...”

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Has been a nightmare dont book they are not a responsible site they gave me a 12hr flight when it should had been 4hr flight and they have not credit my credit card it has ruin my vacation plans and customer service sucks take an 1hr to get to you then they put you on hold for and 1hr takes them 30 days to fix there problem and causing you your vacation nightmare book better with travelocity they would had gave me my money asap so dont book with them! they have ruin my vacation plans:(… Read Full Review

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★★★★☆

“I booked a 10 day holiday to The Reef Playacar (All...”

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I booked a 10 day holiday to The Reef Playacar (All Inclusive)in Mexico, including flights, for my husband and myself. I did most of the booking process online, but need clarification on the payment options. I phoned the toll-free number and received prompt and helpful information-in fact, he finished the on-line process for me! I was impressed by how easy the whole process was! Unlike most on-line agencies, I was able to choose the length of our vacation (not locked in to choose in 1 week… Read Full Review

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★☆☆☆☆

“My experience with BookIt.com has been a complete...”

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My experience with BookIt.com has been a complete nightmare. Instead of booking a holiday and getting excited I am having anxiety. I have called approxiamtely 10 times to correct a simple flight problem and the agents are always nice and polite and say they will get back via email or phone call but no one ever does (scripted). Agents have confirmed my flight problem and the conversation at the time of booking but tonight another agent said the conversation didn't exist with the agent who… Read Full Review

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★☆☆☆☆

“This was the first time I have used the bookit website...”

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This was the first time I have used the bookit website to book any of my travel plans. I do must say that I agree with the previous reviews that their service is terrible. I wish I would have done my research prior to me using them and read the reviews. I wanted to make changes to my travel plans and was unsuccessful with their website. I ended up calling their custer service and was on hold for over 25 mins the first time before I was passed to another line. I then waited an additional 20 mins… Read Full Review

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★☆☆☆☆

“customer service is absolutely horrible. was on hold...”

Written on:

customer service is absolutely horrible. was on hold for over 20min first time and then over 15min second time before giving up. They talk about the importance of customer service on the website but they are clearly not serious about it. Would not recommend using them. prices are about 5-10% better than I found on some other sites… Read Full Review

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★☆☆☆☆

“Worst experience ever. The hotel had to call us and...”

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Worst experience ever. The hotel had to call us and tell us they were booked. After many hours waiting on the phone and waiting on 2 call backs we still did not have our money.They never sent us a reply on our email. Once we finally got through the told us it would take up to 10 busness days to see if we could get our money back. We are still waiting on our money. I will NEVER use them again… Read Full Review

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★★★☆☆

“Bookit has what appears to be good deals, with bonus...”

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Bookit has what appears to be good deals, with bonus extras such as free airport transfers. Be aware that these are not actually bonuses given by Bookit (in the small print you actually pay $5 per person) but a collaboration with a local bus/van/tour company that delivers you to the hotel in exchange for the opportunity to sell you excursions.
Also, emails to bookit customer service were completely ignored, not even an automated reply acknowledgement.
Also, several amenities listed on… Read Full Review

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★★★★★

“We just returned from a week long vacation at...”

Written on: by judy parker (1 review written)

We just returned from a week long vacation at Iberostar Quetzal in Playa Del Carmen, Mexico. Everything was fantastic. We booked on line and never had to speak to anyone from Bookit.com. The resort where we stayed was just as advertised on line, the food was great, our room was perfect and the service was superb. A year ago we booked a similar vacation through American Express and it was a nightmare. The resort told us they had no room when we arrived and sent us to a hotel in another city… Read Full Review

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★★☆☆☆

“Had trouble booking on line so I called them direct,...”

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Had trouble booking on line so I called them direct, my rep was Jimmy he was suppose to return my call and never did I called every half hour for four hours kept getting voice mail he answered once and I was told he would call me back in ten minute never did. I ended up calling another rep and finally got it booked. I have better things to do then spend my day on the phone. Theresa Plummer… Read Full Review

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★★★★☆

“We booked a trip to Puerto Vallarta, Mexico through...”

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We booked a trip to Puerto Vallarta, Mexico through Bookit.com. We returned in mid Feb and everything was as promised. We found the best deal through bookit.com so we went with it. Just be aware that the cancellation policy through bookit is a lot tougher than other places, but if you are okay with it, then you will get what you are looking for… Read Full Review

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★☆☆☆☆

“i have used bookit.com twice for a vegas trip. my...”

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i have used bookit.com twice for a vegas trip. my first experience was simple and easy and got what i wanted. On my second trip however, an emergency happenned i cancelled my trip. As stated on the site, 19.99 for cancellations fees which i was aware of. I called twice to confirm that it will only cost me under 20.00. on the day when i did cancel and got my refund. the original trip cost me 595.00 in which they refunded 375.00. After calling them and moving from one department to the next and… Read Full Review

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★☆☆☆☆

“Worst company ever! Photos and descriptions of hotels...”

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Worst company ever! Photos and descriptions of hotels on the web site are misleading - we booked beautiful ( as we thought) hotel that appears to be awful. We tried to change our room several times but all rooms in hotel were old and smelly. In addition hotel charged additional money for everything : parking, Internet, crib..When we tried to cancel or change our hotel reservation through bookit agents keep redirecting us each other, so we spend several hours on the phone waiting for the next… Read Full Review

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★☆☆☆☆

“This is a terrible company. I have worked in the...”

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This is a terrible company. I have worked in the hospitality industry for 20yrs and I would not recommend this service to my worst enemies!!!!! They have the absolute worst customer service in the business and rip off their clients. Please carefully research this company before you book anything with them. They up charge patrons tremendous amounts of money on hotels. Working in management for a large hotel chain I never received more complaints… Read Full Review

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★★★★☆

“I used BOOKIT.Com for our holiday to Hawaii in...”

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I used BOOKIT.Com for our holiday to Hawaii in November 2010. The only problem I had with them was, I didn't realize it was an American website when I booked our holiday through them (I am from Australia). But, in saying that, I had no problems with this company. I emailed them with regards to confirmations on flights/accommodation as our trip got closer, and they always answered any questions I had. I would definitely use this company again, and have recommended them to others in Australia… Read Full Review

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