BookIt.com Reviews - www.bookit.com

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★☆☆☆☆

“BAIT AND SWITCH! BEWARE!”

Written on: 18/01/2012 by tooshoes (1 review written)

I would just like to warn your wonderful hotel that we (my family) were scammed by an online booking agency. You should NOT do business with them! On Monday (1/9/12) my husband was looking for our spring break vacation online. He came across a deal on Bookit.com that would have given us 7 days and 6 nights at a beautiful resort. He was amazed at your resort and had me look at it the next day. The price was perfect for us…we decided to book it! We told our children and everyone was super… Read Full Review

Tooshoes's Response to tooshoes's Review

Written on: 26/01/2012

disregard....bookit.com does care about satisfying customers. I appreciate the help they gave my family and I in helping resolve this matter.

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★☆☆☆☆

“Cancellation BS”

Written on: 15/11/2011

I recently booked a trip on BookIt.com only to have to cancel 6 DAYS LATER due to my boyfriend's transmission breaking in his car. We cancelled because we need all the money we can to fix the car. BookIt.com only gave us HALF back on our reservation. For a trip that had only been booked for 6 days. $400 down the drain. I will NEVER use this company to book a trip again!… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!!!!!!!!”

Written on: 09/11/2011 by kwalters (1 review written)

We booked a vacation therough bookit.com several monthes prior to our vacation. We were booked to stay 7 days in Cancun. At first we believed Bookit.com to be very easy to work withe and everytheing was running smoothely. That was until theere was a weatheer issue in Cancun, theey were having a very severe hurricane (Hurricane Rina) and our flights were getting cancelled and thee resort we were staying at was not allowing people to check into thee resort due to thee severe weatheer. I called… Read Full Review

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★★★★☆

“Very satisfied!!”

Written on: 07/11/2011 by cll1764 (1 review written)

While searching for a family vacation over the Christmas holiday, I ran across www.bookit.com. Honestly, I was hesitant because I had never heard of it. I had used priceline.com, hotwire.com in the past, and felt that this site would probably be comparable. Still, I was hesitant to pull the trigger. So, I decided to call the 800 number and try to speak with a live representative. I was lucky enough to get a very informative agent, Drew was able to answer all my questions to my… Read Full Review

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★★☆☆☆

“Don't book activities through this site!”

Written on: 23/10/2011

My son and I planned a trip to New York and booked both flights and hotel through BookIt.com. While the flight arrangements and hotel were fine, we were sent an e-mail a week or so before our vacation asking if we would like to get tickets for a Broadway show. I purchased two tickets for "Lion King" and the charges were promptly billed to my credit card. A few days before the performance, I was contacted and told that there really were no tickets for the time that we had purchased. I was… Read Full Review

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★☆☆☆☆

“Beware, Bait and Switch”

Written on: 19/10/2011

Well, I created a facebook account to let other people know how unhappy I am with the way my vacation was handled by bookit.com and the Grand Mayan Riviera Maya resort in Playa del Carmen Mexico. I pre-paid bookit.com three months in advance for a family vacation package at the resort. After eight hours of traveling, I arrived at the resort to be told that they did not have a reservation for me and had never heard of me. Even though, I had all of the proper documentation and confirmations… Read Full Review

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★★★★★

“VERY ACCOMMODATING”

Written on: 06/09/2011

I have used Bookit.com for 3 trips so far. I have been pleased with all of my trips, as the value is unbelievable! Granted, the packages to the Southeast end of the US are through Spirit Airlines, which is not the best of airlines. My last trip to Ft. Lauderdale started out shaky, as me and my wife booked a place for our honeymoon that looked good to us. We got there, were very dissatisfied, and called Bookit to complain as the place was not ideal. The agent we spoke to was EXTREMELY… Read Full Review

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★☆☆☆☆

“TERRIBLE,HORRIBLE RIPP OFF NEVER USE THEM!! BAD BAD”

Written on: 04/09/2011

I used them for the first time and it is going to be the last, bad customer service, actually they are a ripp off after i booked it i called the hotel directly and they gave me better rate, i will never use them again and do ot recoomend anyone to use them, stay away and be aware … Read Full Review

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★★☆☆☆

“BE CAREFUL-RIP OFF ON QUOTES & NO CUSTOMER SUPPORT!!!!”

Written on: 02/09/2011 by pahoua (1 review written)

We booked our trip to NYC 8/26/11-8/28/11. I was so excited when I saw the package deal that later when I checked our total price charged; we got stuck paying about $300 more compare to the quote I saw. I emailed customer service wondering why and where the additional fee came from but never received a response. I didn't think the tax would be that high so my guess is probably us selecting our flights might have made a difference in the total price??? Until this day (9/1/11) I have not recieved a… Read Full Review

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★☆☆☆☆

“Bookit.com, cheap for a reason”

Written on: 01/09/2011 by ecualumni (1 review written)

We booked a hotel in Myrtle Beach (Atlantica Resorts) in the middle of July 2011. We booked this hotel in April. We thought we were getting a great deal b/c we booked a 2bdr 2 ba oceanfront condo for about $100 less than the hotel's rate. We arrived at the hotel around 2pm and hotel check in time was 3pm. We only hoped they would let us check in early. After telling the front desk clerk my name she quickly replied with "I don't have your reservation". After I asked how this could happen… Read Full Review

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★★★★★

“Kauai Package”

Written on: 10/08/2011 by marlene_csuf (1 review written)

I did my research/comparisons on all the flight/car/hotel details before I booked what I wanted through Bookit.com. I booked air, hotel, and car as a package deal. With the package, I was to receive 2 free upgrades with the rental car and a free beachfront room in the hotel. I was hesitant on both accounts since what's in the itinerary doesn't always occur when you're at the hotel/car rental counter. But, much to our surprise, everything went smoothly. I got the free upgrades without having to… Read Full Review

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★☆☆☆☆

“stay away from the bookit.com”

Written on: 05/08/2011

I booked the hotel through their mystery hotel booking. The hotel was listed as 3.5 star but I was given a 3 star hotel. I called the sales rep and they said the rating is based on the guest rating not the official rating. I can pay the same price booking the same hotel which has more flexibility to make changes and cancellation. Stay away from bookit.com… Read Full Review

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★☆☆☆☆

“Do NOT use bookit.com!!!”

Written on: 01/08/2011 by MislissaVT (1 review written)

I booked a trip to Cancun through bookit.com. Horrible, horrible customer service. I had to do it through the phone because online will only allow 1 airport option and I had a friend who wanted to fly out of NY instead of DC. I asked if she could call in and book her own flight as I didn't want to put her on something she couldn't make and they said that was fine. I reiterated if it was a big deal I would do it then. But I was assured no big deal. Except when my friend called she… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM BOOKIT.COM THEY WILL DESTROY YOUR TRIP”

Written on: 01/08/2011 by darreltadams (1 review written)

My wife and I were just recently married and decided to have our honeymoon in Las Vegas. We decided to use bookit.com Long story short we booked a few nights and only received one, we also booked our show tickets with them and they sold us a 400 dollar show that didn't exist. It ruined our entire trip. Then when you call customer service for a refund they will put you on hold for (not exaggerating) 45 minutes, then get back on the line with you and explain that everything is non-refundable… Read Full Review

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★★★☆☆

“Book It .com lied 'no free beach chairs”

Written on: 29/07/2011 by luvu2 (1 review written)

Booked a condo on Navarre beach FLA. in July , There were supposed to be free beach chair set-up included with our rental. When we arrived { our rental was handled by Resort Quest} we were told that the hadnt don the free chair deal in about 2 years. and that Book It.com should know this, long story short, we paid the guy on the beach for chairs and that was that. We were basically lied to by Book it. When I asked about a refund for the $105.00 the said they could check into it if I had a… Read Full Review

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★★★★☆

“Great Trip--Will Use Again!!”

Written on: 25/07/2011

I was scared to use bookit.com after reading some of these reviews, but I couldn't be more pleased. I booked my trip to the Dominican Republic using them. We did book over the phone instead of internet.. My service rep was awesome- David- He explained everything to me in complete detail. Everything was smooth as silk- I received all of the information just as he said I would within 24 hours- I also called the airline and hotel just to make sure they had my reservations and they did-- So I… Read Full Review

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★☆☆☆☆

“STSY AWAY FROM THIS WEBSITE”

Written on: 17/07/2011

booked a room in san Diego,got charged full amount and received a confirmation number. drove all the way to san Diego, was told by front rooms are not available!!!!! called in,representative was a nice lady but couldn't really help. after about 45 minutes on the phone was told they are sorry for the mistake1 and they would fully refund my money in 15 days!!!!! Hellloo?! 15 days? i would take them to bbb and would file a complaint against them. at the mean time, please, please, please" do not… Read Full Review

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★☆☆☆☆

“poor service, and long, very long hold time ..”

Written on: 28/06/2011

when i did the booking on line, just before it expires at midnite, it had one Free show ticket per customer. I booked three nites for 4 of us, my wife, my cousin and his wife. when i received the voucher i realized it only came with ONE ONLY one FREE show ticket..it took me two days, average one hour on the phone to getsome one to help me.. and I still waiting ..... This is the first and last time i will use Bookit.com..lousy service, no wonder low rates..i wish i read some of your reviews… Read Full Review

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★★★★★

“ i havent taken my trip to new orleans yet but i am in...”

Written on: 15/05/2011

i havent taken my trip to new orleans yet but i am in june.after reading all the complaints about poor customer service i wanted to share my expearence.when i booked my trip, first of all i did it on the phone as i viewed it online.the reps name was franklin and he was wonderful we lost connection and he called me right back,there was a problem with my bank they would only allow 1000 dollars a day to be released from my account so he told me everything to do to have that resolved.after talking… Read Full Review

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★☆☆☆☆

“I booked a trip to Cancun. I had to cancel due to...”

Written on: 04/05/2011

I booked a trip to Cancun. I had to cancel due to health issues. That was two months ago and I still haven't gotten any money back. I canceled 3 weeks before my trip date so it wasn't a "last minute" thing. Like others have said, it's been nothing but sitting on hold, getting the run around, and wondering where the heck my money is. I've already talked with my lawyer and we're heading to court with this. It's not enough that I found out I have cancer (that's why I canceled), but now I can't get… Read Full Review

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