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Written on: 06/04/2011
Has been a nightmare dont book they are not a responsible site they gave me a 12hr flight when it should had been 4hr flight and they have not credit my credit card it has ruin my vacation plans and customer service sucks take an 1hr to get to you then they put you on hold for and 1hr takes them 30 days to fix there problem and causing you your vacation nightmare book better with travelocity they would had gave me my money asap so dont book with them! they have ruin my vacation plans:(… Read Full Review
Written on: 26/03/2011
I booked a 10 day holiday to The Reef Playacar (All Inclusive)in Mexico, including flights, for my husband and myself. I did most of the booking process online, but need clarification on the payment options. I phoned the toll-free number and received prompt and helpful information-in fact, he finished the on-line process for me! I was impressed by how easy the whole process was! Unlike most on-line agencies, I was able to choose the length of our vacation (not locked in to choose in 1 week… Read Full Review
Written on: 25/03/2011
My experience with BookIt.com has been a complete nightmare. Instead of booking a holiday and getting excited I am having anxiety. I have called approxiamtely 10 times to correct a simple flight problem and the agents are always nice and polite and say they will get back via email or phone call but no one ever does (scripted). Agents have confirmed my flight problem and the conversation at the time of booking but tonight another agent said the conversation didn't exist with the agent who… Read Full Review
Written on: 21/03/2011
This was the first time I have used the bookit website to book any of my travel plans. I do must say that I agree with the previous reviews that their service is terrible. I wish I would have done my research prior to me using them and read the reviews. I wanted to make changes to my travel plans and was unsuccessful with their website. I ended up calling their custer service and was on hold for over 25 mins the first time before I was passed to another line. I then waited an additional 20 mins… Read Full Review
Written on: 21/03/2011
customer service is absolutely horrible. was on hold for over 20min first time and then over 15min second time before giving up. They talk about the importance of customer service on the website but they are clearly not serious about it. Would not recommend using them. prices are about 5-10% better than I found on some other sites… Read Full Review
Written on: 14/03/2011
Worst experience ever. The hotel had to call us and tell us they were booked. After many hours waiting on the phone and waiting on 2 call backs we still did not have our money.They never sent us a reply on our email. Once we finally got through the told us it would take up to 10 busness days to see if we could get our money back. We are still waiting on our money. I will NEVER use them again… Read Full Review
Written on: 09/03/2011
Bookit has what appears to be good deals, with bonus extras such as free airport transfers. Be aware that these are not actually bonuses given by Bookit (in the small print you actually pay $5 per person) but a collaboration with a local bus/van/tour company that delivers you to the hotel in exchange for the opportunity to sell you excursions.
Also, emails to bookit customer service were completely ignored, not even an automated reply acknowledgement.
Also, several amenities listed on… Read Full Review
Written on: 03/03/2011 by judy parker (1 review written)
We just returned from a week long vacation at Iberostar Quetzal in Playa Del Carmen, Mexico. Everything was fantastic. We booked on line and never had to speak to anyone from Bookit.com. The resort where we stayed was just as advertised on line, the food was great, our room was perfect and the service was superb. A year ago we booked a similar vacation through American Express and it was a nightmare. The resort told us they had no room when we arrived and sent us to a hotel in another city… Read Full Review
Written on: 25/02/2011
Had trouble booking on line so I called them direct, my rep was Jimmy he was suppose to return my call and never did I called every half hour for four hours kept getting voice mail he answered once and I was told he would call me back in ten minute never did. I ended up calling another rep and finally got it booked. I have better things to do then spend my day on the phone. Theresa Plummer… Read Full Review
Written on: 24/02/2011
We booked a trip to Puerto Vallarta, Mexico through Bookit.com. We returned in mid Feb and everything was as promised. We found the best deal through bookit.com so we went with it. Just be aware that the cancellation policy through bookit is a lot tougher than other places, but if you are okay with it, then you will get what you are looking for… Read Full Review
Written on: 20/02/2011
i have used bookit.com twice for a vegas trip. my first experience was simple and easy and got what i wanted. On my second trip however, an emergency happenned i cancelled my trip. As stated on the site, 19.99 for cancellations fees which i was aware of. I called twice to confirm that it will only cost me under 20.00. on the day when i did cancel and got my refund. the original trip cost me 595.00 in which they refunded 375.00. After calling them and moving from one department to the next and… Read Full Review
Written on: 31/01/2011
Worst company ever! Photos and descriptions of hotels on the web site are misleading - we booked beautiful ( as we thought) hotel that appears to be awful. We tried to change our room several times but all rooms in hotel were old and smelly. In addition hotel charged additional money for everything : parking, Internet, crib..When we tried to cancel or change our hotel reservation through bookit agents keep redirecting us each other, so we spend several hours on the phone waiting for the next… Read Full Review
Written on: 26/01/2011
This is a terrible company. I have worked in the hospitality industry for 20yrs and I would not recommend this service to my worst enemies!!!!! They have the absolute worst customer service in the business and rip off their clients. Please carefully research this company before you book anything with them. They up charge patrons tremendous amounts of money on hotels. Working in management for a large hotel chain I never received more complaints… Read Full Review
Written on: 21/01/2011
I used BOOKIT.Com for our holiday to Hawaii in November 2010. The only problem I had with them was, I didn't realize it was an American website when I booked our holiday through them (I am from Australia). But, in saying that, I had no problems with this company. I emailed them with regards to confirmations on flights/accommodation as our trip got closer, and they always answered any questions I had. I would definitely use this company again, and have recommended them to others in Australia… Read Full Review
Written on: 18/01/2011
They charge you $19.99 for canceling your booking, no other site will charge you a fee for canceling your booking!
From $724.4 at booking time they returned me only $680.55, that means over $19.99 what was supposed to be chargeged = $63.41… Read Full Review
Written on: 15/01/2011 by marilyn3013 (1 review written)
My husband and I booked a week at Punta Cana Dominican Republic, and we were very satisfied with our trip. The staff is wonderful, the events were incredible. I would suggest to anyone coming out here to do the following: Bring plenty of money in the following denominations: singles for tips, I say singles because there are so many staff members and they are all wonderful and wanting to please you, so 3 singles as tip is fine, we tipped several times a day, everytime you want to change a large… Read Full Review
Written on: 13/01/2011
just went on vaction to florida, ocean piont resort. made the arrangements a month earlier. when we arrived their the management shrugged the shoulders and said were sold out, and did not say anything else. Called bookit.com and it took over an hour to get a hold of someone to help. Finally Joanna (travel agent) was a great help, went to bats for us to help find us a place to stay, " it took 5 hrs. before we were in another resort.
only gave 5 stars to Joanna… Read Full Review
Written on: 12/01/2011
BOOKIT.COM-JUST SAY NO!
STAY FAR AWAY FROM BOOKIT.COM
I am planning a trip to Las Vegas for myself and my husband at the end of the month. I unfortunatly assumed that a travel site of this calibur would be legit, and have some idea of a clue how to book an actual flight, and reserve a hotel room. I was sorely mistaken.
I chose my departing/return flight, and hotel room, entered my personal & credit card information and hit the 'send' button. A page popped up that read 'An unexpected error… Read Full Review
Written on: 05/01/2011
Terrible Customer service. I booked a trip for around $1900.00 and when I got my confirmation email, the totaly billing amount read as $2500.00. I called and waited for 30 minutes on hold with customer service before I just got so frustrated with them, I cancelled the whole thing… Read Full Review
Written on: 03/01/2011
We just returned from our 8-day vacation in Orlando that we used bookit.com for our hotel and car reservations. We were extremely satisfied with all aspects of our trip and experienced no problems at all, plus we saved over $200 on the exact same hotel and an upgraded vehicle. However, I did have huge concerns using bookit.com after reading all the negative reviews. I was impressed after talking directly to one of their sales reps who even gave me their direct line if I had any concerns or… Read Full Review
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