Air Europa Reviews

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★★☆☆☆
1.6 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

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★☆☆☆☆

“WE TRAVELLED FROM MADRID TO HAVANA WITH AIR EUROPA,...”

Written on: 18/08/2005 by tamaritaus (1 review written)

WE TRAVELLED FROM MADRID TO HAVANA WITH AIR EUROPA, AND WERE CHARGED EXTRA FOR JUST ABOUT EVERYTHING!! CHARGING FOR PRODUCTS IS BAD POLICY FOR TRANSATLANTIC FLIGHTS, WHICH ARE VERY EXPENSIVE ALREADY, AND SHOULD INCLUDE ALL FACILITIES OFFERED WITH OTHER AIRLINES!!… Read Full Review

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315053_Mattforeman's Response to tamaritaus's Review

Written on: 04/10/2007

At least they didn't lose your luggage. Consider yourself lucky.

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☆☆☆☆☆

“Air Europa charged us 187 Euros ( 3 times the ticket...”

Written on: 20/06/2005 by dfunghi (1 review written)

Air Europa charged us 187 Euros ( 3 times the ticket price) for 2 extra suitcases. They lost one. We were not offered any refund and have NEVER been responded to by customer service . We have made over 25 attempts by phone and eEmail. This airline should be avoided at all costs… Read Full Review

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199694_Lala9010's Response to dfunghi's Review

Written on: 29/06/2005

you had two extra suit cases so why are you complaining about them charging you?!?!?! Extra luggage means more weight on the aircraft therefore they have to put on more fuel, therefore costing money!!!!! pretty simple really:)

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315053_Mattforeman's Response to dfunghi's Review

Written on: 04/10/2007

I agree with this review because it is very similar to my experience.

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315053_Mattforeman's Response to dfunghi's Review

Written on: 04/10/2007

Air Europa is SUPPOSED to respect international luggage limits on connecting fights, but they don't. They also very frequently lose luggage and they do NOT respond to claims, even when filed through their own procedure. I have been waiting over a year and despite calls, faxes, certified letters etc. they have not paid for ANYTHING in the luggage that they lost.

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Dfunghi's Response to dfunghi's Review

Written on: 29/07/2005

We were only ones charged for extra luggage. Many others had much larger luggage and were not charged. We were charged 3 times the ticket price which means I could have offered to fly someone to Madrid if they took my bags for 1/3 the price . Our agent in NY that operated the Air Europa office said we should have same luggage restrictions as our intnl. ticket and lastly either way they never (to date and it has been hundreds of requests over 3 months) responded to us. But I'm going to guess by the tone of your comment you are troll and ignore your further comments.

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199694_Lala9010's Response to dfunghi's Review

Written on: 29/06/2005

don't get it?

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☆☆☆☆☆

“I had an awful journey with Air Europa last month...”

Written on: 12/04/2005 by Fiona Straw (1 review written)

I had an awful journey with Air Europa last month invloving errors on the part of their staff. I was treated terribly at Madrid Airport and ended being ignored when I was ill. I have since written and not even had a reply - am disgusted!… Read Full Review

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★☆☆☆☆

“When booking our Air Europa Aberdeen - Tenerife 2002...”

Written on: 27/08/2002 by Jill. (1 review written)

When booking our Air Europa Aberdeen - Tenerife 2002 flight we were asked if we would like food on the flight. This was charged at £10 per person, we then discoved this was a con. Everyone on the flight received food - which was disgusting and inedible. A party travelling with 2 adults and 2 children only paid for 2 meals - they all received meals. Be warned… Read Full Review

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