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Written on: 24/04/2010
My tickect was JFK-Rome via MAdrid, but we left JFK with 4 hours delay and in Madrid I missed the connecting flight to Rome. The rebooked me for the evening next day. They give me hotel accomodation in Madrid but my arrived in Rome 36 hours later than expected! I filed a claim at Air EUropa Counter in Madrid Aiport but after 4 months I haven't heard back from the customer service… Read Full Review
Written on: 29/12/2009
I had a flight on 12/23/09, my flight was delayed for 1 hour, my luggage was lost and never found. I e-mailed air europa's customer service and they provided me with international phone# to call which of course I should be paying for. I do not understand why I should pay for international call when this was no fault of mine. I am very dissatisfied with the way they process lost claims and am not sure if they ever pay lost luggage claims. They simply send you to someone else and do not want to… Read Full Review
Written on: 07/09/2009
7 hour delay on Air Europa JFK/Madrid 9:30pm outbound flight. We found out after 2 hour wait on check in line, greeted by "Where do you live?" with respect to whether they would put us up at airport hotel or send us home. Told plane would leave at 4am (flights can't take off from JFK until 5am). Finally airborne at 5:30am. Mediocre food didn't come until after staff prowled the aisles with stupid duty free cart (people buying $6 candybars so they'd have something to eat). Cramped seating… Read Full Review
Written on: 04/08/2009 by olm (1 review written)
I travelled with Air Europa with my son. On the way back the airline changed our tickets without our knowledge and you can guess the surprise as we arrived at the airport and we were told that we were schedule to leave from somewhere else and to make thing worst it was already late to get to the designated airport.
The staff at the airport were very helpful and manage to get us (my son and I) on the same flight schedule the next day.
We had no problems at the departure, but upon arrival at… Read Full Review
Written on: 28/07/2009
LGW-Madrid, Madrid-LasPalmas and then back. Good quality flight as for cheap airlines Air Europa. I couldn't use my mobile in a flight-safe mode (it's not emitting any signal and lots of other people used their laptops!!!!!). On a way back when check-in we had a little problem as lady in a counter have no idea that within EEA (European Economic Area) you can travel on ID cards if you are citizen of one of twenty something European countries. I was asked for passport and as I never used passport… Read Full Review
Written on: 20/01/2009
Flew Air France manchester to Paris and then Air Europa to Malaga. Flight arrived 15 minutes early in Malaga and baggage was succesfully routed.
Lots of empty space on the flight. it was only about 1/3rd full. everyone could spread out and take three seats each. none of the other passengers seemed to be surprised about this.
i would happily fly with these guys again… Read Full Review
Written on: 31/10/2008
Feel very unhappy with the manner the changes were made, the agent actively chased me for the balance, within hours of paying I received notification of the change.
I would not recommend Travel republic or Air Europe… Read Full Review
Written on: 30/10/2008 by joannej1655 (2 reviews written)
Good points, none. Bad points, 2 days delayed. Lost baggage for 5 days and no help from Air Europa. No meal provided on plane even though we paid. Lack of communication. Flew to a different airport and failed to tell us......I would not recommend you fly with this airline you will regret it!… Read Full Review
Written on: 09/10/2008 by wildem (1 review written)
I think Air Europa is a very good airline, very helpful and attentive.
I fly this airline by choice monthly
Just wish they had direct flights to amsterdam and london… Read Full Review
Written on: 20/08/2008
I booked a flight on their website and was e-mailed the next day to say it did not go through. They asked me to call their booking line. Called and was put on hold for ten minutes. The operator spoke incredibly poor English (put me on hold four more times) and it took twenty mintues to attempt to rebook. It was too confusing and I asked to have it cancelled. Just to be sure I was understood, I inquired via e-mail to see if the reservation was indeed cancelled, I was assured they did. When I… Read Full Review
Written on: 13/08/2008 by patdbaker (2 reviews written)
My flights with Air Europa were very pleasant. The captain was very informative of turbulence and other things associated with the flight. The crew were also very good. Both my flight times were exactly on time which is very important to me. So well done and keep up the good work… Read Full Review
Written on: 10/08/2008
The movie choices were up to date that's all I can think of. The man on the phone was very polite and understanding and helpful when dealing with my complaint. I flew London Gatwick to Madrid where I transferred to Buenos Aires. My luggage was checked through all the way to BA and never arrived. I am currently in Argentina with no luggage, no compensation and over a week later they still haven't located my bag. I am appalled.
I fly long distance regularly, often with stop overs and a change of… Read Full Review
Written on: 27/06/2008 by ixtlan (1 review written)
I am waiting for 7 days for my luggage now. Have no clothes to wear. Every time I call Air Europa they tell me that the boss is right now talking to the airport my bag was sent to. Horrible! don't fly them!… Read Full Review
Written on: 16/04/2008
I'll try to make this brief. Travelled from Madrid to Ibiza on Air Europa. I arrived, my luggage did not. They allowed me to spend 100 Euro, and that was it. They said I could spend more after my luggage was declared lost, and that's after three weeks.
It's been over 7 months, I still do not have my luggage, still have not be reimbursed for my luggage, and still waiting for at least that 100 Euro allowance. Customer Services keeps sending me back to Luggage Services, and Luggage Services… Read Full Review
Written on: 30/12/2007
I have recently travelled to Tenerife with Air Europa and unfortunately it turned out to be the worse flight I have ever come across. The air hostess spoke very little English and we were told that meals were provided on the aircraft and it also stated this on our tickets (Standard Meal). We left Manchester at 4.25am and was told that due to the time meals were not available but they would be when we returned back to the UK. After 4 hours of no leg room and been extremely uncomfortable all… Read Full Review
Written on: 20/08/2007 by Sloegin (1 review written)
Having lost our baggage, they did not lift a finger to help us, and despite finding it fairly soon, made no effort whatsoever to return it to us. Disgraceful… Read Full Review
Written on: 29/05/2007 by Walace (1 review written)
I and my partner went from CDG to AGP and return with Air Europa. It was a codeshare flight with Air France from AMS. Air Europa provided us with the most horrible experience. We went to AGP for New Year's Eve and Air Europa lost the luggage of every passenger who had a transfer in AGP. We arrived in AGP with no luggage at all. My luggage was found the next day and it took more than 24 hours to be delivered! They delived the luggage at the hotel in AGP when we phoned everyday to inform that we… Read Full Review
Written on: 23/08/2006 by SASSYHUTCH (1 review written)
Air Europa provided an efficient flight and got us to our destination. Maybe if we took the time to learn other languages the apparent rudeness may not really be there… Read Full Review