Air Europa Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
13% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Air Europa - Ask a question now

Media Gallery for Air Europa

Air Europa
Air Europa

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“My flights with Air Europa were very pleasant. The...”

Written on: 13/08/2008 by patdbaker (2 reviews written)

My flights with Air Europa were very pleasant. The captain was very informative of turbulence and other things associated with the flight. The crew were also very good. Both my flight times were exactly on time which is very important to me. So well done and keep up the good work… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Holly09's Response to patdbaker's Review

Written on: 01/01/2009

I thought this reveiw was so helpful and im flying to Tenerife in August thanks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The movie choices were up to date that's all I can...”

Written on: 10/08/2008

The movie choices were up to date that's all I can think of. The man on the phone was very polite and understanding and helpful when dealing with my complaint. I flew London Gatwick to Madrid where I transferred to Buenos Aires. My luggage was checked through all the way to BA and never arrived. I am currently in Argentina with no luggage, no compensation and over a week later they still haven't located my bag. I am appalled.
I fly long distance regularly, often with stop overs and a change of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“Never again”

Written on: 18/07/2008

Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I am waiting for 7 days for my luggage now. Have no...”

Written on: 27/06/2008 by ixtlan (1 review written)

I am waiting for 7 days for my luggage now. Have no clothes to wear. Every time I call Air Europa they tell me that the boss is right now talking to the airport my bag was sent to. Horrible! don't fly them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“I'll try to make this brief. Travelled from Madrid to...”

Written on: 16/04/2008

I'll try to make this brief. Travelled from Madrid to Ibiza on Air Europa. I arrived, my luggage did not. They allowed me to spend 100 Euro, and that was it. They said I could spend more after my luggage was declared lost, and that's after three weeks.
It's been over 7 months, I still do not have my luggage, still have not be reimbursed for my luggage, and still waiting for at least that 100 Euro allowance. Customer Services keeps sending me back to Luggage Services, and Luggage Services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have recently travelled to Tenerife with Air Europa...”

Written on: 30/12/2007

I have recently travelled to Tenerife with Air Europa and unfortunately it turned out to be the worse flight I have ever come across. The air hostess spoke very little English and we were told that meals were provided on the aircraft and it also stated this on our tickets (Standard Meal). We left Manchester at 4.25am and was told that due to the time meals were not available but they would be when we returned back to the UK. After 4 hours of no leg room and been extremely uncomfortable all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Having lost our baggage, they did not lift a finger to...”

Written on: 20/08/2007 by Sloegin (1 review written)

Having lost our baggage, they did not lift a finger to help us, and despite finding it fairly soon, made no effort whatsoever to return it to us. Disgraceful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I and my partner went from CDG to AGP and return with...”

Written on: 29/05/2007 by Walace (1 review written)

I and my partner went from CDG to AGP and return with Air Europa. It was a codeshare flight with Air France from AMS. Air Europa provided us with the most horrible experience. We went to AGP for New Year's Eve and Air Europa lost the luggage of every passenger who had a transfer in AGP. We arrived in AGP with no luggage at all. My luggage was found the next day and it took more than 24 hours to be delivered! They delived the luggage at the hotel in AGP when we phoned everyday to inform that we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Air Europa provided an efficient flight and got us to...”

Written on: 23/08/2006 by SASSYHUTCH (1 review written)

Air Europa provided an efficient flight and got us to our destination. Maybe if we took the time to learn other languages the apparent rudeness may not really be there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I would fly with Air Europa again without hesitation,...”

Written on: 05/06/2006 by standby24 (1 review written)

I would fly with Air Europa again without hesitation, and I've flown all over the world. Too many people expect too much sometimes. We are a family of four and would definitely fly Air Europa again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Flew with Air Europa way back in 1999 from MAD to ALC,...”

Written on: 09/12/2005 by Dark Willow (13 reviews written)

Flew with Air Europa way back in 1999 from MAD to ALC, and also from LGW to MAD several times. Their TurboProp aircraft has very comfortable leather seats and good leg room (their jets are the usual leg crushing affairs in Economy). However at that time they would not allocate seats on domestics, so no requests for Aisle or WIndow seats or anything like that. Fine for myself, but something to bear in mind if you have any special requirements.

Food was grim, a bread roll and piece of meat… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Flew Air Europa from Gatwick to Madrid in May 2003 as...”

Written on: 12/09/2005 by jjbaboo (1 review written)

Flew Air Europa from Gatwick to Madrid in May 2003 as they were the only airline left with available seats from UK to Spain as Celtic were in UEFA Cup Final there. Flight was on time, airplane very old and tatty, but hey, you get what you pay for.

Free beer and crisps for all on board was good. We were seated in row 26. In Rows 27 to 32 you were allowed to SMOKE!!! I am a petrified flyer at the best of times. This was not what I wanted to see and I thought this was illegal anyway.

All in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WE TRAVELLED FROM MADRID TO HAVANA WITH AIR EUROPA,...”

Written on: 18/08/2005 by tamaritaus (1 review written)

WE TRAVELLED FROM MADRID TO HAVANA WITH AIR EUROPA, AND WERE CHARGED EXTRA FOR JUST ABOUT EVERYTHING!! CHARGING FOR PRODUCTS IS BAD POLICY FOR TRANSATLANTIC FLIGHTS, WHICH ARE VERY EXPENSIVE ALREADY, AND SHOULD INCLUDE ALL FACILITIES OFFERED WITH OTHER AIRLINES!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

315053_Mattforeman's Response to tamaritaus's Review

Written on: 04/10/2007

At least they didn't lose your luggage. Consider yourself lucky.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
☆☆☆☆☆

“Air Europa charged us 187 Euros ( 3 times the ticket...”

Written on: 20/06/2005 by dfunghi (1 review written)

Air Europa charged us 187 Euros ( 3 times the ticket price) for 2 extra suitcases. They lost one. We were not offered any refund and have NEVER been responded to by customer service . We have made over 25 attempts by phone and eEmail. This airline should be avoided at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

199694_Lala9010's Response to dfunghi's Review

Written on: 29/06/2005

you had two extra suit cases so why are you complaining about them charging you?!?!?! Extra luggage means more weight on the aircraft therefore they have to put on more fuel, therefore costing money!!!!! pretty simple really:)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

315053_Mattforeman's Response to dfunghi's Review

Written on: 04/10/2007

I agree with this review because it is very similar to my experience.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

315053_Mattforeman's Response to dfunghi's Review

Written on: 04/10/2007

Air Europa is SUPPOSED to respect international luggage limits on connecting fights, but they don't. They also very frequently lose luggage and they do NOT respond to claims, even when filed through their own procedure. I have been waiting over a year and despite calls, faxes, certified letters etc. they have not paid for ANYTHING in the luggage that they lost.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dfunghi's Response to dfunghi's Review

Written on: 29/07/2005

We were only ones charged for extra luggage. Many others had much larger luggage and were not charged. We were charged 3 times the ticket price which means I could have offered to fly someone to Madrid if they took my bags for 1/3 the price . Our agent in NY that operated the Air Europa office said we should have same luggage restrictions as our intnl. ticket and lastly either way they never (to date and it has been hundreds of requests over 3 months) responded to us. But I'm going to guess by the tone of your comment you are troll and ignore your further comments.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

199694_Lala9010's Response to dfunghi's Review

Written on: 29/06/2005

don't get it?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
☆☆☆☆☆

“I had an awful journey with Air Europa last month...”

Written on: 12/04/2005 by Fiona Straw (1 review written)

I had an awful journey with Air Europa last month invloving errors on the part of their staff. I was treated terribly at Madrid Airport and ended being ignored when I was ill. I have since written and not even had a reply - am disgusted!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“When booking our Air Europa Aberdeen - Tenerife 2002...”

Written on: 27/08/2002 by Jill. (1 review written)

When booking our Air Europa Aberdeen - Tenerife 2002 flight we were asked if we would like food on the flight. This was charged at £10 per person, we then discoved this was a con. Everyone on the flight received food - which was disgusting and inedible. A party travelling with 2 adults and 2 children only paid for 2 meals - they all received meals. Be warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview