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Written on: 04/04/2012
Madrid to Gran Canaria (March 31, 2012) I bought the tickets directly on Air-Europa website. They simply did not inform me that the flight UX9164 was postponed from 15h05m to 18h45m. And the flight was delayed by about 5 hours relative to the new schedule. They said that they had a technical problem with the plane but given their total disregard for their passengers, I strongly doubt it (I simply think that they decided to pack all passengers of various planed flights that day to Gran Canaria… Read Full Review
Written on: 24/02/2012
I won't take too much of space here. In plain and simple words never travel by this airline. Mis managed flight timings, totally mismanaged customer service, and food is out of this world. They lost my baggage on arrival to BA and made me talk to people who do not understand a single english word. Not only airport but also airline fly with the crew with zero english knowledge. How do I talk? On top of that when they found my baggage they dumped it at the wrong hotel. I received it after one… Read Full Review
Written on: 03/01/2012 by 1lostsoul (1 review written)
Back to london from gran canaria. They decided to move my flight. Had to spend the night in madrid, got to london a day later than planned, lots of unconveniences. The worst airline experience in m y entire life. Ryanair are definitely much better in comparison. I will travel never, ever again with air europa… Read Full Review
Written on: 24/11/2011
This is the worst airline I have EVER experienced. Flew long haul to Havana, Cuba. The planes are old; the staff are very rude; absolutely no sense of customer service; the food is awful; and the flight entertainment is a joke (i.e. in a ten hour flight they showed one film which was The Smurfs). The toilets were dirty and the plane smelt terrible. NEVER EVER AGAIN. Surprised Air Europa is in business. Pay the extra and fly Virgin. I tried to and they were full. Most awful experience ever… Read Full Review
Written on: 22/04/2011
I booked a flight with Air Europa but before I booked I double checked all of their services but when I arrived at the airport Air Europa was not operating the flight causing me great financial grief and a huge inconvenience… Read Full Review
Written on: 23/02/2011
Ohh my god..... I am so disappointed with the way customers are being treated it seems if you speak English they simply can't be bothered with you.....
I had 2 flights: first one was short haul where the food was awful and soggy also did not understand a word so had to ask a passenger that was sitting next to me what they where saying ( he was also Spanish) but he seemed to be more helpful than the staff....
Then the connecting flight
Madrid - argentina 12 :30 min flight. there was no sign of… Read Full Review
Written on: 21/01/2011
We travelled on Air Europa on Dec 23rd 2010. In summary: the check in too 3 hours, the flight was 3 hours late, no help in getting the transfer at Madrid. Aircraft was old and dirty, food was appalling. Cabin crew were rude and unhelpful. They lost our luggage (along with 25 other people) and to this day (a month later) we don't know were it is, we haven't heard from them, they don't return emails / phone calls and the call centre in Mallorca is the worst I have ever dealt with. Avoid this… Read Full Review
Written on: 15/01/2011
I was flying from Ibiza to Madrid after the new year party. The flight attendants are really rude and they don't pay attention if you are colored skin. And after reaching Madrid we figured out that our bags did not make it as we had a stop over in Barcelona. And till now my bags never made it. Initially i was informed that my bag made it to Madrid and made a request to send it to USA but never happened. Finally some one informed that my bag was missing and by mistake they told me that it was… Read Full Review
Written on: 05/01/2011
This was the worst airline that I have ever flown with. Our flight from London to Madrid was late so we had to run for the connecting flight. The flight Madrid to Havana was 10 hours long. The plane seemed very outdated, very small seats, no leg room, no individual tv screens, staff in old fashioned scruffy uniforms. Friend asked for help to stow her hand luggage and was told no you will have to put it under the seat in front (in an already cramped seating space on a 10 hour flight). Luggage… Read Full Review
Written on: 24/12/2010
I'm still waiting for my luggage. The call centre is constantly engaged - is there anybody really there? I sent in an amendment to the description of case, but according to the website, they have not taken this into account.
During the flight, it was impossible to understand the English announcements.
However, we did arrive safely and for that I thank God… Read Full Review
Written on: 22/11/2010
Don't EVER EVER fly this carrier. Even if you are tight on budget! This company puts old flying B767-300 junk that is more than 20 years old, no inflight video entertainment system, over-worn and dirty seats, ridiculous size of leg room that even some tiny rats would find uncomfortable. And this for a long haul transatlantic flight from new york to madrid! what a shame!… Read Full Review
Written on: 20/08/2010
Both ways the flights were late. Announcements were made in rapidly spoken and poor English with a heavy Spanish accent, and with my poor hearing I managed to catch "Thank you" at the end. The in flight "snack" for this 2.5 hour flight consisted of a very small bread roll with damp plasticy ham. One chocolate the size of a stamp and a half cup of luke warm coffee. Never again!… Read Full Review
Written on: 11/08/2010
I took Air Europa to Spain on 30/07/10 to Madrid to connect to a flight to Santiago de Compostela and thankfully my connection was not for 5 hours. I just barely made the connection because we arrived late to Madrid. On the way back to New York 3 of 4 suitcases had the locks ripped off. I filed a claim at the airport. The reason I filed was because the suitcase with the biggest lock had given whoever was breaking into my suitcases a hard time and they just ripped the zipper off. Another… Read Full Review
Written on: 28/07/2010
I have never had a worse experience with an airline. Due to lack of personnel on the airport, the line to check in took at least 3 hrs in London Gatwick. Due to the above, we lost our connecting flight in Madrid, although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day, so we were sent with Mexicana the next day, but not without loosing one of my bags first. The bag arrived almost 5 days… Read Full Review
Written on: 13/07/2010
Reasonable state of aircraft for price, leg room about normal, cabin crew pleasant. Check in OK. Don't travel if you have hold luggage. Both in and outbound arrived two days later. Inbound had stuff missing from suitcase. Outbound delivered at 01.30 in the morning, little regard for customer satisfaction. If travelling light worth considering if you get a good deal. At normal prices for normal travel I would not use again… Read Full Review
Written on: 24/04/2010
My tickect was JFK-Rome via MAdrid, but we left JFK with 4 hours delay and in Madrid I missed the connecting flight to Rome. The rebooked me for the evening next day. They give me hotel accomodation in Madrid but my arrived in Rome 36 hours later than expected! I filed a claim at Air EUropa Counter in Madrid Aiport but after 4 months I haven't heard back from the customer service… Read Full Review
Written on: 29/12/2009
I had a flight on 12/23/09, my flight was delayed for 1 hour, my luggage was lost and never found. I e-mailed air europa's customer service and they provided me with international phone# to call which of course I should be paying for. I do not understand why I should pay for international call when this was no fault of mine. I am very dissatisfied with the way they process lost claims and am not sure if they ever pay lost luggage claims. They simply send you to someone else and do not want to… Read Full Review
Written on: 07/09/2009
7 hour delay on Air Europa JFK/Madrid 9:30pm outbound flight. We found out after 2 hour wait on check in line, greeted by "Where do you live?" with respect to whether they would put us up at airport hotel or send us home. Told plane would leave at 4am (flights can't take off from JFK until 5am). Finally airborne at 5:30am. Mediocre food didn't come until after staff prowled the aisles with stupid duty free cart (people buying $6 candybars so they'd have something to eat). Cramped seating… Read Full Review
Written on: 04/08/2009 by olm (1 review written)
I travelled with Air Europa with my son. On the way back the airline changed our tickets without our knowledge and you can guess the surprise as we arrived at the airport and we were told that we were schedule to leave from somewhere else and to make thing worst it was already late to get to the designated airport.
The staff at the airport were very helpful and manage to get us (my son and I) on the same flight schedule the next day.
We had no problems at the departure, but upon arrival at… Read Full Review