Creare Web Design www.creare.co.uk Reviews

★★★★☆
3.6 / 5
69% of users recommend this
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Creare Web Design www.creare.co.uk

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★★★★★

“Thankyou Creare!”

Written on: 31/05/2013 by hfrostbgc (1 review written)

Many thanks to the team for the work they have done to date in achieving stage 6 of our link building programme. Most impressed with the service we have had and the regular updates Creare have given us on how it is going… Read Full Review

Customerservicescreare's Response to hfrostbgc's Review

Written on: 17/06/2013

We are pleased to read that you have received this high level of service. Thank you for your kind review as described above, should you require any additional services please do not hesitate to contact us.

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★☆☆☆☆

“Creare sells itself, but not your website”

Written on: 29/05/2013 by ededdie (2 reviews written)

Creare has a great marketing team. They promise a great deal, charge a lot of money, but their performance is sadly lacking. Once you have signed up to their supposedly premium services, with the help of a very professional sales team, you will discover a disorganized bunch of amateurs, who do the minimum to keep you happy. Out of 10, I rate them as follows_ Sales Team: 10 Cost: 10 Creativity: 1 Organisation: 0 Work done: 1 Communication: 4 (frequent but very superficial: clogs… Read Full Review

Misssally's Response to ededdie's Review

Written on: 13/06/2013

I totally agree with this review. Worst SEO company I have ever used. They seem to be really out of touch. They use numerous blackhat techniques that will damage the credibility of your website on Google. They have even been black listed by Google in the past! Customer service is just appalling too. Any complaints and you can be sure your calls will be ignored for weeks. Avoid them and don't be fooled by the excellent sales team. My advice choose someone local to you and do your research.

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Billygrant's reply to Misssally's Comment

Written on: 19/06/2013

I agree - our experience with them cost a load of money and got us knowhere. Customer service? What customer service? Tried to get help but in the end they just didn't reply.Charging £48 a month for hosting - my new hosting company is costing me £12 a year! It's time their bad practices are exposed to avoid other innocents from falling into their trap!

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Customerservicescreare's Response to ededdie's Review

Written on: 17/06/2013

We are sorry to read of your experience with Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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★★★★☆

“So pleased, Creare have been awarded our 3rd Website...”

Written on: 22/05/2013 by Brokerman (1 review written)

There are a number of SEO companies who claim to get you to the No.1 spot in Google searches within a very short space of time. We learnt very quickly years ago that this never going to happen. We first started working with Creare in the spring of 2012 and haven’t looked back. So much so, and after seeing the results that are finally filtering through, we decided to award two further contracts for other websites within our group. Creare have a good team of people who are working on our… Read Full Review

Customerservicescreare's Response to Brokerman's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us

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★☆☆☆☆

“By far the worst company I have dealt with”

Written on: 22/05/2013 by billygrant (1 review written)

I thought they looked and sounded very professional but having forked out over £4000 for a new website and online shop things went horribly wrong! The online shop would accept our suppliers feeds and we have since found out that it never would. I begged them for help for over 6 months at which point they completely ignored me by not replying at all. Someone, I belive the Chief Financial Officer, offered me £500 by way of compensation which I didn't accept as I was going to pursue them… Read Full Review

Ededdie's Response to billygrant's Review

Written on: 29/05/2013

I completely agree with this comment.

I have used a number of SEO companies over the past 8 years, in the UK, USA, and India, and Creare was by far the worst and the most expensive.

I must, however, complement their sales team for being very professional, but maybe a bit out of touch with their company's delivery of promised services.

I only wish their sales team worked on my website!

I WOULD NOT RECOMMEND THIS COMPANY!

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Customerservicescreare's Response to billygrant's Review

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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★☆☆☆☆

“Poor SEO Company”

Written on: 22/05/2013

Shame their SEO Team are not as good as their sales team. You will of course be paying upwards of £500 + VAT for someone to spend a few hours a month attempting to get your site to improve in Google. They will find a way to make it look like your site has improved for certain keywords, but this will most likely not be reflected in extra visits to your site for those keywords. A complete waster of money!… Read Full Review

Ededdie's Comment

Written on: 29/05/2013

Great marketing, sweet sales talk, premium product they say, premium price you pay.

But no results!


AVOID THIS GANG!

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Customerservicescreare's Comment

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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★★★★☆

“Happy with my website!”

Written on: 21/05/2013 by JBFender (1 review written)

The whole team at Creare made the realisation of my website easy, with great communication and regular contact I didn't feel like I had been forgotten and always felt in the loop about the progress of my site. Amendments were carried out quickly and to my specification. The website is now live ahead of schedule!… Read Full Review

Customerservicescreare's Response to JBFender's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“One of the best decisions i have made”

Written on: 19/05/2013

Making the decision to have Creare carry out the Company's Marketing and produce it's Website has to be one of the best decisions I have made since becoming M.D of Hadley & Ottaway some 9 years ago. Since teaming up with them almost 12 months ago enquiries from potential customers has increased significantly, so much so that the Company is enjoying an unusually busy winter period during what is traditionally a quiet time of year for Removal Companies.Those staff at Creare allocated to looking… Read Full Review

Customerservicescreare's Comment

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Excellent collaboration”

Written on: 17/05/2013 by alphatyres (1 review written)

We are really pleased with our new website created by Creare. Our developer, with whom we quickly established an excellent working relationship. Her draft design for the site opened our eyes to what was possible, and the collaboration soon lead to some creative solutions to interface and usability issues. Finding the right balance between conveying our business messages and appealing to the wider public is always tricky, but in our industry (tyres) many websites come across as very masculine… Read Full Review

Customerservicescreare's Response to alphatyres's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★☆

“Clearway Driving School”

Written on: 16/05/2013 by clearwaydrivingschool (1 review written)

Our initial contact with Creare was extremely helpfull and understanding to our needs, he took us throught the whole process and answered the large amount of questions we had for him. Similarly the other advisor was of great help and very understanding with my lack of knowledge , especially with regard to the changover of webnames etc.I like the look of the site now it is much easier to get around and find what you want quickly, it is clear concise and modern looking with a minimistic feel to… Read Full Review

Customerservicescreare's Response to clearwaydrivingschool's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Recommend the company to everyone!”

Written on: 15/05/2013 by butterflydental12 (1 review written)

Many thanks to the link building team for their hard work and professionalism. I have found the whole Creare team to be fantastic and always deliver on promises. i have been consistently updated on the progress of site and never had to chase anything up myself. We have seen an uptake in site visits and are hoping to improve even further with the help of Creare. I would recommend the company to everyone… Read Full Review

Customerservicescreare's Response to butterflydental12's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Would Happy Recommend!”

Written on: 14/05/2013 by marshallscoaches (1 review written)

I have been very pleased with the service I have received from Creare. Our website enquiries have increased considerably which is down to the work that Creare have put in to optimize our site… Read Full Review

Customerservicescreare's Response to marshallscoaches's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Highly efficient and effective team”

Written on: 12/05/2013 by cookersolutions (1 review written)

I have really noticed a higher volume of calls over the last few days and it does compound the fact that Creare are doing a fabulous job,so please accept my appreciation for the hard work and it's a real assurance that they are delivering what they said they would,I'm very happy and impressed so please keep up the good work. I have received a first class service from Creare's Link Building Team,I must say initially I was not sure if I made the choice but I can honestly say that the team have… Read Full Review

Customerservicescreare's Response to cookersolutions's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Great professional Company!”

Written on: 10/05/2013 by IESGroup (1 review written)

Creare have proven to have dealt with our company in a pleasant, professional and efficient manner… Read Full Review

Customerservicescreare's Response to IESGroup's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Look forward to a long term relationship”

Written on: 10/05/2013 by PaulLoweSPS (1 review written)

Since taking over the account I am very happy, we have three websites with Creare including emails, SEO, PPC and everything web related. The help and assistance we received from having one point of contact is critical to us, we have no time in the summer months to chase anything with suppliers and I now rest easy knowing that they are looking after our interests. Creare is clearly a growing company and its great that we are with Creare in the early days, we look forward to long term… Read Full Review

Customerservicescreare's Response to PaulLoweSPS's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★★★★★

“Great Service & Fantastic Results”

Written on: 10/05/2013 by wyt202 (1 review written)

I've been working with Creare on my SEO for just over 7 months now and I have to say I'm blown away. My keywords weren't ranking as quickly as I'd hoped in the first couple of months (I'm pretty impatient!) but...as they said it would, my rankings took time to come through and now my keywords are all on page 1 and I've got more work coming through than I know what to do with. Couldn't be happier with Creare and would recommend them to absolutely anyone… Read Full Review

Customerservicescreare's Response to wyt202's Review

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★☆☆☆☆

“Disgraceful Company”

Written on: 09/05/2013 by smc2000 (1 review written)

Extremely frustrated and angry with this company. They have cost us a fortune, and not delivered anything like what we required/asked for - aside from the actual cost of the website, as well as numerous extras that they have added on over time, the thing is still not complete/working properly, even at the basic level that we were forced to accept, and we are 10months into the project (despite an estimated build time of 4-6weeks); the sheer amount of business we have missed out on due to this is… Read Full Review

Billygrant's Response to smc2000's Review

Written on: 22/05/2013

Same here and like you lots of broken promises - almost exactly what we went through and has turned me into a very angry person when I dwell on it for too long. People have the right to know all about them - they have robbed us of our money by charging us £48 a month just to host. I was so desperate to get away from them that I wrote the website off completely and had it taken down - they wanted £120 to transfer to a new host so I did it through Nominet for £12.00 - had to let the site go though but I can now put it behind me and get on with things.

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Ejbuck's Response to smc2000's Review

Written on: 21/06/2013

Sorry to read your story about Creare, I thought it was just us who couldn't stomach these clowns.
We have just come to the end of the12 month contract period with them and now have to give them 3 months more money to finally rid of them. They also want £150 for transferring the hosting !
Before Creare, we started a website through moonfruit and during the past year, the moonfruit site went to number one on google with just editing it ourselves every week or so and we know absolutely nothing about seo and how it works.
The more I read about seo specialists, the more I distrust them.
It seems that there are no seo specialists, just individuals willing to trial and error at your expense.

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Customerservicescreare's Response to smc2000's Review

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department on 01788 513416 who report directly to the CEO of the organisation it would be appreciated.

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Misssally's Response to smc2000's Review

Written on: 13/06/2013

Terrible company to deal with and what an awful experience you have had with Creare. You have my sympathy, its a horrible feeling when you do not have control over such an important aspect of your business. A lesson for us all here. I hope things have improved for you and you have found an honest web company to deal with. They are out there......it just takes a lot of research to find them!

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★★★★★

“Creare have played a vital role in ensuring my company...”

Written on: 09/05/2013

Creare have played a vital role in ensuring my company achieved page one rankings on numerous terms. I started using Creare after a bad experience with my previous SEO company who had not kept up with the latest changes with Google Panda and Penguin updates. I have had an E commerce site since 2005 and over the years have used three separate SEO companies and without doubt have found the best in Creare. The support and advice has been exceptional and what really works is that everything is… Read Full Review

Customerservicescreare's Comment

Written on: 17/06/2013

Thank you for taking the time to post this positive review. We wish your business every success for the future and should you require any additional services please do not hesitate to contact us.

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★☆☆☆☆

“Terrible Service - DO NOT USE!”

Written on: 09/05/2013 by SteveBDL (1 review written)

Creare promise a great deal and deliver very little of it. I found the whole process frustrating, lengthy and well below the standards I was expecting. The sales team do a very good job in making the product and service seem first class, however, from my experience that is where it stops. Do not believe a word the sales team say as the development team will have no idea what they have agreed or how to deliver it. They are happy to mass produce standard e-commerce sites out of a box, however… Read Full Review

Smc2000's Response to SteveBDL's Review

Written on: 09/05/2013

We have had an identical experience, and are of exactly the same opinion. Creare have been what can only be described as a complete and utter nightmare. I can only wish we had seen such reviews before embarking on our project with them (which, by the way, is still not finished, or anything close to what we wanted, 10months down the line!)

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Billygrant's reply to Smc2000's Comment

Written on: 23/05/2013

Same here - reading reviews on here surprises me - we had a terrible experience and one which I would not wish on my worst enemy! £4000 down the drain! There were several bad comments from other disgruntled customers on their facebook page for months - now they have caught on and removed them all!

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Customerservicescreare's Response to SteveBDL's Review

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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★☆☆☆☆

“Absolute disgrace”

Written on: 02/05/2013

This company is just after your money and trying to hit there targets. The constant pressure on the employees must be terrible and I can't understand how they are still going as a business. I spent over £2000 and got a pretty website but no return. It was a waste of money and there SEO processes are very strange. After getting trapped into a contract I was very keen to get out of it as quickly as I could due to no return. I would highly avoid using this company at all costs… Read Full Review

Customerservicescreare's Comment

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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★☆☆☆☆

“only interested in sale”

Written on: 01/05/2013

Creare promised the World and fell considerably short. They built a pretty website, but that was as far as it went. They made the following promises that they could not fulfil: 1) They would not enter the products for us. They did not and this has taken me over 200 hours to enter 70% of them (nearly two years when slotted in between day-to-day work). By the time I had entered enough products to set the website live, they told me the website was "out of date" and needed to be completely… Read Full Review

Customerservicescreare's Comment

Written on: 17/06/2013

We are sorry to hear that you are not completely satisfied with the service provided by Creare. We take every effort to ensure our customer’s journey with Creare is a journey worth taking. Your comments are of great concern to us and we would welcome the opportunity to discuss this further.

If you would call our Customer Service Department who report directly to the CEO of the organisation it would be appreciated.

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