Creare Web Design www.creare.co.uk Reviews

★★★★☆
3.6 / 5
134
67% of users recommend this
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Creare Web Design www.creare.co.uk

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★★★★★

“Good Comunication Between Us and Creare”

Written on: 19/12/2013 by tailormadesofas (1 review written)

Creare have produced our website, and we were very impressed by their attention to detail. They listen to what you want and then explain how they are going to put all your requirements into the website. They explain in plain English which is really great as not all of us are techies. We have the ability to make changes to our website ourselves, which is great, but sometimes we get problems understanding what we need to do, a quick phone call to them and they explain what is needed in a… Read Full Review

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★★★★★

“Superb company to deal throughout the team!”

Written on: 16/12/2013 by WessexInternational (1 review written)

Creare were recommended to me via a colleague who used them before. They are extremely knowledgeable,helpful and proactive - always responding to my every need. The initial contact with one of the directors was very good, as they fully explained what we would get on completion and he was completely correct. We required a completely new website with a SEO campaign alongside. Our previous website was very poor by comparison, offering us little in the way of Google success - something which was… Read Full Review

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★★★★★

“Quality Content Team”

Written on: 13/12/2013 by andyolondon (1 review written)

In the past, I have had a number of bad experiences with SEO and online marketing companies but Creare have restored my faith. I am extremely happy with the level of sophistication and understanding that my SEO consultant and content marketer have delivered to my SEO campaign with Creare. Whilst I appreciate they are not experts, the level of research and technical understanding they have shown really has impressed me. Having regular conversations has allowed me to pass on my expertise and… Read Full Review

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★★★★☆

“I changed to this company this year to host my...”

Written on: 11/12/2013

I changed to this company this year to host my website and deal with the businesses SEO. As a small business you cannot have knowledge about everything, but they have explained what they are going to do and keep me updated with reports regularly, which also helps me keep track other online advertising as well!!. They have provided me with an individual website not like everyone elses as I had previously. They have been very prompt with any alterations I require to the website. Plus… Read Full Review

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★☆☆☆☆

“Disgraceful service no communication ”

Written on: 06/12/2013

Please avoid this company we have tried to communicate with this company on many occations but they fail to return calls or emails when you do speak to them there is always an excuse .we have paid alot of money upfront we are 7 months down the line and still have no website the rep now no longer works for them after we spent time in giving him details of what we required this was never passed on to the design time so they say . we have asked for our money back but they refuse . we dont have… Read Full Review

Johnf21111's Comment

Written on: 24/05/2014

We had a similar problem
they are now taking us to court for over £13000.00 + interest
we had bad and very slow service we asked for money back
apparently in the small print (so small you cant read it)
they think they can charge what they like, the sales guy promised the world and told us if we weren't happy we could cancel after 3 months,
now we have the stress and cost of court.

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★☆☆☆☆

“A Total Shambles STEER CLEAR”

Written on: 02/12/2013

We were persuaded to try creare after one of their salesman whom we knew through his time at yellow pages contacted us, we paid £2000 up front for our new web site with the balance to be paid on its launch a total of about £4000. It took forever to get it to the launch stage and just before it went live the designer allocated to us left meaning we had to deal with a new guy who didn't have a clue where we were up to so more delays, finally the site was up and running but after about six… Read Full Review

Amcoms's Comment

Written on: 10/12/2013

Is this really true?

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Customerservicescreare's Comment

Written on: 17/12/2013

At Creare we aim to provide the very best customer service we possibly can and we encourage any and every customer to contact us directly to discuss any issue as it arises. We can then address and resolve on an individual basis.

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★★★★★

“Another great experience”

Written on: 02/12/2013 by Factory-Direct-Flooring (1 review written)

just completed a complete overall of our website and magento upgrade with Creare, from start to finish the whole team have been brilliant so a big thanks to all those who have all played a big part in making it happen. well done Creare… Read Full Review

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★★★★☆

“Passionate and Dedicated Company”

Written on: 28/11/2013 by danielb1oss0m (1 review written)

After a bad experience with another web design company we contacted Creare who put together a website proposal that exceeded our expectations in terms of design and usability. The whole process of creating the website was smooth with plenty of communication regarding how the website should look at feel. Any small changes we felt were necessary before the website was signed off were carried out without issue and the whole website was created to a very high standard. Because we had been so… Read Full Review

Wendoverhouse's Response to danielb1oss0m's Review

Written on: 01/12/2013

It is amazing with this company - as soon as a bad review is posted about them, a flurry of positive reviews are posted.
They go to great depths to get genuine negative reviews removed.
I wonder how many of the positive reviews are genuine.

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★☆☆☆☆

“Left high and dry”

Written on: 28/11/2013 by Sim0nwalker (1 review written)

Having had a long relationship with the ex- Yellow Pages man who now works for Creare i.e. someone who knows us well and knows that we are not very computer illiterate. He managed to persuade us to move over to Creare to help us develop our website. Basically they then gave us a template webpage and expected us to spend ages filling it in. The template was hopeless for our needs and customer age group/disability requirements. Total disaster. They have really left us in it. No help what so… Read Full Review

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★★★★★

“Best In The Business”

Written on: 28/11/2013 by AdamSPS (1 review written)

Back when Creare first started we agreed to get them to build us a website and wow us with their SEO skills. Now many years own the road we can say wow we chose the best guys to do this. Not only did we get a great website and SEO but we had great on-going support and development from a team that really know what they are doing. The Creare team come up with great ideas and put them into practise. What a success the past few years have been, thanks Creare, thanks you guys are truly the BEST IN… Read Full Review

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★★★★☆

“Brill SEO Consultant”

Written on: 28/11/2013 by TaraFranklinDBS (1 review written)

We first started using Creare in 2010 who put together our first website, that did okay but needed some tweaks doing to it. So in 2011 after a year we spoke with Creare who helped us design a brand new different website & sales have just gone up & up since then. The website is now to a high standard & we are very happy, I'm sure there is still more we can do with it and it is a learning curve. With regards to SEO we have had lots of different ones over the last few years, and some were good… Read Full Review

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★★★★★

“Excellent Sevice”

Written on: 27/11/2013 by RichardJonesLondon (2 reviews written)

I have been with Create now for two years and have found their service to be of the highest standards and have always found them to be approachable and excellent at problem solving. Kieran who is my assigned consultant knows his subject inside out and has been on hand to steer my website through the choppy waters of Google updates and has kept me out of the clutches of all the recent updates. I would most certainly recommend their service and can honestly say that I am both a delighted and… Read Full Review

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★★★★★

“Good Service All Round”

Written on: 27/11/2013 by PictureBlast (1 review written)

We have used Creare for the last 3/4 years for our SEO on both our websites. They have maintained no 1 position for all the most relevant keywords continuously, have superb communication Skills and are always helpful, highly recommended. Our new account manager Jenni ensures we are kept well informed of what is going on and works to ensure we stay ahead of our competitors… Read Full Review

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★★★★☆

“Great website”

Written on: 26/11/2013 by Fionakerraa (1 review written)

When I approached Creare about having a new website, I was automatically made to feel as though I was a priority and all my needs were answered. Our designer kept us informed about the stage of design which we were at even though I'm sure he was sick of my constant questions, he was always more than happy to help. We are thrilled with our great new site and are excited about starting our SEO campaign with Creare too… Read Full Review

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★★★★★

“Posied for Growth & Value:Delieving Great Service &...”

Written on: 25/11/2013 by Whnelson123 (1 review written)

I've done business with Creare for nearly 4 years now and have had nothing but success..I've used other firms but they can't contend. They have done everything from design of our e-commerce websites but have also built the back end databases, user portals, integrated with our key stakeholder systems and provided updates and changes as needed....simply stated: They LISTEN and DELIVER. In a recent exercise their National Accounts SEO team helped develop our 4 year SEO strategy. They are now… Read Full Review

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★☆☆☆☆

“A horrible experience - avoid this company!!”

Written on: 24/11/2013

Although I am normally very wary of SEO companies, I was persuaded as the sales lady was a friend of a friend. All the normal sales jargon followed that they were the best of the best... In short they hold you into a very long and expensive contract and actually deliver nothing. My rankings are exactly the same and the changes they did make to my website caused me massive headaches to undo. In short they have charged me £1,000's which has had a negative impact on my traffic and I have had to… Read Full Review

Customerservicescreare's Comment

Written on: 04/12/2013

We are currently in discussions with this Company. Whilst we cannot discuss the detail of these discussions we would like to comment on our contract length.

Creare's contract length under it's current terms and conditions as at December 2013 is 6 months. Our terms and conditions are available both on our website and on the reverse of the order form. There is also a disclosure on the order form stating that the signatory has read and understood the terms and conditions before signing.

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Wendoverhouse's Comment

Written on: 14/12/2013

It is a shame when I was sold the contract by a mutual friend that she did not see fit to go into the details of this contract when we met. At no time was I made aware of the small print. I was told that you were the best company out there and you could 100% rely on your service - you failed to deliver on every level. My ranking are no better now than when you started, you made a complete mess of my website, you put your back links on dog food websites and I am now £1k's out of pocket.
If you are so good why are there so many negative reviews of your company? (sorry apart from the one written by anonymous from Rugby!)
Shocking company that could not care about their sales practices or the standard of their work - I repeat avoid this company.

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★★★★☆

“Fab Looking Website from Professional Designer”

Written on: 23/11/2013 by williamweb1 (1 review written)

I just wanted to leave a quick note to say thank you to our web designer from Creare Ryan Leaper who has created an awesome looking website after taking on board all of the things we wanted included. He was always at the end of the phone if we wanted to run through something and would always give his opinion on how he thinks our suggestion could work. Despite us being incredibly demanding the end result is fab and we now have a website that our business can be proud of. Thank you to Ryan and… Read Full Review

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★★★★★

“Hard Working Team”

Written on: 14/11/2013 by WilliamP1 (1 review written)

I had to leave a comment on here just to say how hard working I find the team at Creare. In truth, our salesman had to work hard to get us to invest, but in the end we did and have been very impressed with the service we have received from Creare so far. This hard work shows, in our opinion, great commitment to succeed, which we hope will be the case for our website and SEO campaign moving forward. … Read Full Review

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★★★★★

“First Class Company”

Written on: 12/11/2013 by paulp13 (1 review written)

We came to Creare for the design of our website having had a bad experience with another company but we have been hugely impressed with every step of the process this time around. Our web designer has always been happy to help with all of our questions and requests while the project was completed on time and far exceeded our expectations. A truly first class company. … Read Full Review

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★★☆☆☆

“Poor customer service, poor delivery. Do not use.”

Written on: 25/10/2013

We moved across to creare from a small local provider. Initially we were impressed, we had SEO where we had none before, we had a much better looking website etc. And there it stopped. The salesman kept trying to upsell to us (even when asked not to), the SEO work stopped, the 'customer service' contact changed constantly, promises weren't kept. Integration into CRM etc was poor and took for ever. Timescales weren't met for just about everything. This business give you the impression of just… Read Full Review

Customerservicescreare's Comment

Written on: 01/11/2013

We are extremely sorry to hear that you have been less than satisfied with the services provided by Creare



We do have an escalation process at Creare and a Customer Services Team who are available to deal with any issues relating to a project, it does not appear that your concerns were escalated or formally dealt with.



As your review is anonymous, we are unable to contact you directly, and would therefore invite you to contact us and ask for Customer Services. Please be assured that if you do contact us, your issues will be taken seriously, and we will endeavour to take the necessary action to ensure that you or other customers do not experience similar issues in the future.

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