Creare Web Design www.creare.co.uk Reviews

★★★★☆
3.6 / 5
69% of users recommend this
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Creare Web Design www.creare.co.uk

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★★★★☆

“Passionate and Dedicated Company”

Written on: 28/11/2013 by danielb1oss0m (1 review written)

After a bad experience with another web design company we contacted Creare who put together a website proposal that exceeded our expectations in terms of design and usability. The whole process of creating the website was smooth with plenty of communication regarding how the website should look at feel. Any small changes we felt were necessary before the website was signed off were carried out without issue and the whole website was created to a very high standard. Because we had been so… Read Full Review

Wendoverhouse's Response to danielb1oss0m's Review

Written on: 01/12/2013

It is amazing with this company - as soon as a bad review is posted about them, a flurry of positive reviews are posted.
They go to great depths to get genuine negative reviews removed.
I wonder how many of the positive reviews are genuine.

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★☆☆☆☆

“Left high and dry”

Written on: 28/11/2013 by Sim0nwalker (1 review written)

Having had a long relationship with the ex- Yellow Pages man who now works for Creare i.e. someone who knows us well and knows that we are not very computer illiterate. He managed to persuade us to move over to Creare to help us develop our website. Basically they then gave us a template webpage and expected us to spend ages filling it in. The template was hopeless for our needs and customer age group/disability requirements. Total disaster. They have really left us in it. No help what so… Read Full Review

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★★★★★

“Best In The Business”

Written on: 28/11/2013 by AdamSPS (1 review written)

Back when Creare first started we agreed to get them to build us a website and wow us with their SEO skills. Now many years own the road we can say wow we chose the best guys to do this. Not only did we get a great website and SEO but we had great on-going support and development from a team that really know what they are doing. The Creare team come up with great ideas and put them into practise. What a success the past few years have been, thanks Creare, thanks you guys are truly the BEST IN… Read Full Review

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★★★★☆

“Brill SEO Consultant”

Written on: 28/11/2013 by TaraFranklinDBS (1 review written)

We first started using Creare in 2010 who put together our first website, that did okay but needed some tweaks doing to it. So in 2011 after a year we spoke with Creare who helped us design a brand new different website & sales have just gone up & up since then. The website is now to a high standard & we are very happy, I'm sure there is still more we can do with it and it is a learning curve. With regards to SEO we have had lots of different ones over the last few years, and some were good… Read Full Review

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★★★★★

“Excellent Sevice”

Written on: 27/11/2013 by RichardJonesLondon (2 reviews written)

I have been with Create now for two years and have found their service to be of the highest standards and have always found them to be approachable and excellent at problem solving. Kieran who is my assigned consultant knows his subject inside out and has been on hand to steer my website through the choppy waters of Google updates and has kept me out of the clutches of all the recent updates. I would most certainly recommend their service and can honestly say that I am both a delighted and… Read Full Review

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★★★★★

“Good Service All Round”

Written on: 27/11/2013 by PictureBlast (1 review written)

We have used Creare for the last 3/4 years for our SEO on both our websites. They have maintained no 1 position for all the most relevant keywords continuously, have superb communication Skills and are always helpful, highly recommended. Our new account manager Jenni ensures we are kept well informed of what is going on and works to ensure we stay ahead of our competitors… Read Full Review

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★★★★☆

“Great website”

Written on: 26/11/2013 by Fionakerraa (1 review written)

When I approached Creare about having a new website, I was automatically made to feel as though I was a priority and all my needs were answered. Our designer kept us informed about the stage of design which we were at even though I'm sure he was sick of my constant questions, he was always more than happy to help. We are thrilled with our great new site and are excited about starting our SEO campaign with Creare too… Read Full Review

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★★★★★

“Posied for Growth & Value:Delieving Great Service &...”

Written on: 25/11/2013 by Whnelson123 (1 review written)

I've done business with Creare for nearly 4 years now and have had nothing but success..I've used other firms but they can't contend. They have done everything from design of our e-commerce websites but have also built the back end databases, user portals, integrated with our key stakeholder systems and provided updates and changes as needed....simply stated: They LISTEN and DELIVER. In a recent exercise their National Accounts SEO team helped develop our 4 year SEO strategy. They are now… Read Full Review

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★☆☆☆☆

“A horrible experience - avoid this company!!”

Written on: 24/11/2013

Although I am normally very wary of SEO companies, I was persuaded as the sales lady was a friend of a friend. All the normal sales jargon followed that they were the best of the best... In short they hold you into a very long and expensive contract and actually deliver nothing. My rankings are exactly the same and the changes they did make to my website caused me massive headaches to undo. In short they have charged me £1,000's which has had a negative impact on my traffic and I have had to… Read Full Review

Customerservicescreare's Comment

Written on: 04/12/2013

We are currently in discussions with this Company. Whilst we cannot discuss the detail of these discussions we would like to comment on our contract length.

Creare's contract length under it's current terms and conditions as at December 2013 is 6 months. Our terms and conditions are available both on our website and on the reverse of the order form. There is also a disclosure on the order form stating that the signatory has read and understood the terms and conditions before signing.

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Wendoverhouse's Comment

Written on: 14/12/2013

It is a shame when I was sold the contract by a mutual friend that she did not see fit to go into the details of this contract when we met. At no time was I made aware of the small print. I was told that you were the best company out there and you could 100% rely on your service - you failed to deliver on every level. My ranking are no better now than when you started, you made a complete mess of my website, you put your back links on dog food websites and I am now £1k's out of pocket.
If you are so good why are there so many negative reviews of your company? (sorry apart from the one written by anonymous from Rugby!)
Shocking company that could not care about their sales practices or the standard of their work - I repeat avoid this company.

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★★★★☆

“Fab Looking Website from Professional Designer”

Written on: 23/11/2013 by williamweb1 (1 review written)

I just wanted to leave a quick note to say thank you to our web designer from Creare Ryan Leaper who has created an awesome looking website after taking on board all of the things we wanted included. He was always at the end of the phone if we wanted to run through something and would always give his opinion on how he thinks our suggestion could work. Despite us being incredibly demanding the end result is fab and we now have a website that our business can be proud of. Thank you to Ryan and… Read Full Review

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★★★★★

“Hard Working Team”

Written on: 14/11/2013 by WilliamP1 (1 review written)

I had to leave a comment on here just to say how hard working I find the team at Creare. In truth, our salesman had to work hard to get us to invest, but in the end we did and have been very impressed with the service we have received from Creare so far. This hard work shows, in our opinion, great commitment to succeed, which we hope will be the case for our website and SEO campaign moving forward. … Read Full Review

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★★★★★

“First Class Company”

Written on: 12/11/2013 by paulp13 (1 review written)

We came to Creare for the design of our website having had a bad experience with another company but we have been hugely impressed with every step of the process this time around. Our web designer has always been happy to help with all of our questions and requests while the project was completed on time and far exceeded our expectations. A truly first class company. … Read Full Review

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★★☆☆☆

“Poor customer service, poor delivery. Do not use.”

Written on: 25/10/2013

We moved across to creare from a small local provider. Initially we were impressed, we had SEO where we had none before, we had a much better looking website etc. And there it stopped. The salesman kept trying to upsell to us (even when asked not to), the SEO work stopped, the 'customer service' contact changed constantly, promises weren't kept. Integration into CRM etc was poor and took for ever. Timescales weren't met for just about everything. This business give you the impression of just… Read Full Review

Customerservicescreare's Comment

Written on: 01/11/2013

We are extremely sorry to hear that you have been less than satisfied with the services provided by Creare



We do have an escalation process at Creare and a Customer Services Team who are available to deal with any issues relating to a project, it does not appear that your concerns were escalated or formally dealt with.



As your review is anonymous, we are unable to contact you directly, and would therefore invite you to contact us and ask for Customer Services. Please be assured that if you do contact us, your issues will be taken seriously, and we will endeavour to take the necessary action to ensure that you or other customers do not experience similar issues in the future.

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★☆☆☆☆

“What a nightmare experience at Creare!!”

Written on: 16/10/2013

I honestly don't know where to start. Firstly I never write bad reviews as I feel it unfair based on your one experience. However this company are truly unbelievable. I also hope my review will stop another company making the same costly mistake we did. At first we were impressed, sales team are good at their job. Soon as you've signed up though its a very different story. Customer service is just absolutely shocking, to the point where you are in actual disbelief at how you are being treated… Read Full Review

Customerservicescreare's Comment

Written on: 30/10/2013

We are extremely sorry to hear that you have been less than satisfied with the services provided by Creare and that you were not provided with the information requested concerning the work carried out.

We have a hierarchy and escalation process within the Creare SEO and Web teams, as well as a Customer Services Team. We pride ourselves on being able to provide consistent cover and support to our entire customer base throughout the day. We are surprised to learn from your review that you had any difficulty in communicating with Creare.

Creare certainly does not undertake black hat SEO techniques. SEO methods constantly evolve and what was acceptable to Google 12 months ago, may not be relevant now. The benefits of coming to Creare is that we are constantly carrying out research and development within the SEO Industry and implementing strategies to support the ever emerging changes that Google makes. Creare endeavour to be proactive and to provide the best service rather than just react to change and be on the back foot. What we cannot control is algorithm changes, but we do endeavour to take immediate action and ensure a solution is rolled out. Algorithm changes affect everyone.

As this review has been posted anonymously, we are in difficulties to contact you directly to respond in detail to any of the points raised. In which case we would invite you to contact us directly, when we would be happy to review your account and the complaint you have raised in your review, more specifically.

Please contact us and ask for Customer Services. Please be assured that if you do contact us, your issues will be taken seriously, and we will endeavour to take the necessary action to ensure that you or other customers do not experience similar issues in the future.

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Falloutmama's Comment

Written on: 02/01/2014

We have written to Watchdog about Creare as we are now losing money from our small company which before they got their hands on it, was growing. We have done some research into some of their other clients websites and can see that they too are way down on Google's pages and some that I have spoken to are extremely disgruntled.

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★★★★☆

“Quality company. Quality service.”

Written on: 30/09/2013 by liverpoolfan78 (1 review written)

As someone who’s had a bad experience with an SEO company in the past, I was nervous to say the least about signing on again. In the past I have felt lied to, ignored and taken for a ride so the past 6 months working with Creare have been an absolute revelation. The team at Creare have been understanding, informative, helpful and dedicated from the word go. I let them know my concerns immediately and they put me at ease not just with words but with facts and figures in my monthly reports… Read Full Review

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★★★★★

“Well organised and efficient”

Written on: 17/09/2013

I just wanted to leave a quick note to highlight how well organised and efficient the processes of getting our website up and running at Creare are. From calling them up to discuss a new web design as well as online marketing, we had clear lines of communication from each person involved and always had any emails replied to quickly with the answers we were looking for. When the organisation and efficiency is put together with the quality results we've had for our website and SEO so far, Creare… Read Full Review

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★★★★★

“Helpful, professional and lovely to work with”

Written on: 11/09/2013 by TamaraRH (1 review written)

We've had a brochure, both print and electronic versions, provided as part of our website package with Creare group. Our designer has been an absolute star. From getting exactly what we were after from our first discussions to putting up with endless revisions of content and short deadlines. We also received advice about the best form of printing, effects to use and even putting us in touch with a wonderful print, promotional goods and clothing company which has proved so useful to us prior… Read Full Review

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★★★★★

“Excellent Website re-design”

Written on: 09/09/2013 by BroadbentsSolicitors (1 review written)

we have been a client of creare for the past 3 years and needed to redesign our website. the work that they have done is fantastic and we are more than happy with the results. along with our existing SEO campaign and the new site we hope that our business relationship with creare continues for many years to come… Read Full Review

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★★★★☆

“Compression Moulding: Understanding our business”

Written on: 06/09/2013 by coleshill (1 review written)

With such a specialised manufacturing process the team understood the requirements very quickly and came up with a website which incorporated our skills and developed a site that made it a very simple and concise for potential customers to follow our processes. … Read Full Review

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★★★★★

“Business Focused - Pleasure to deal with”

Written on: 06/09/2013 by WoodstoneBathrooms (1 review written)

We are a business that has been established for 25 years, and were looking to create a new web site that attracted the right type of customers to our new showroom. The advisor from Creare contacted us and made an appointment. From the start we could see that Creare were different. He took time to understand our business, and went into detail to ensure our customers not only found us but also made a connection with our new site. Other companies that we contacted concentrated on the design… Read Full Review

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