Coast Reviews - www.coast-stores.com

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★★☆☆☆
1.6 / 5
13% of users recommend this
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★☆☆☆☆

“Diabolical service”

Written on: 23/04/2012 by MrsAWebb (1 review written)

How I wish I had read these reviews before!! Ordered a dress through Coast on-line which duly arrived rather crumpled. Decided not too keep it anyway as didn't suit me and returned via Connect Plus. When no refund appeared after a week I tracked parcel through Connect Plus back to Coast. I then attempted to contact Coast - Phone number on site doesn't take calls and refers you to e-mail. I therefore e-mailed - initially Coast denied that the item had been returned to the warehouse, I… Read Full Review

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★☆☆☆☆

“Very rude and insulting staff at coast-bluewater”

Written on: 22/01/2012 by medekong (2 reviews written)

I went to coast( blue water) today (sunday the 22nd, 2012) to purchase a clutch for a wedding and cannot believe how rude those girls were. This nasty attitude started when the card I was paying with got declined. They started acting like I stole the card! Cards get declined for a host of reasons and none of which is enough reason to be unprofessional to a client . I told them I'd have to go get my husband from downstairs to sort it out and they completely ignored me saying they had to call the… Read Full Review

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★☆☆☆☆

“Failed delivery, contradictory emails, extremely poor...”

Written on: 20/01/2012

I ordered 3 dresses on 27th Dec and got confirmation email the next day saying they would arrive in 5-7 working days. 8 days later still no delivery email so emailed as no calls being accepted. I got an email back saying it was on its way. 3 days later still nothing. I emailed again asking for it to be sent next day delivery as friends had travelled to try them on. Still no response. Email from Coast following week saying they had refunded me as not acceptable service and a 10% discount code… Read Full Review

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★☆☆☆☆

“A warning if you are thinking of using Coast...”

Written on: 07/01/2012

If you are reading this and thinking of ordering from Coast online DON'T...there is something going badly wro.g with this company! I ordered 2 dresses for my bridesmaids online on the 28th December and because they were coming from store stock my only divery option was 5-7days free. On the 29th the status changed to 'exported' but never went any further...I began to worry last week when I read the reviews here. Coast are still not taking customer calls...the line reads a message along the… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 15/12/2011 by veecaa (1 review written)

When the bracelet I purchased for a gift was sent wrapped in bubblewrap I asked for a gift bag. Almost 3 weeks and 5 emails from me later.... still no gift bag and no understanding of my request!!! They dont accept phonecalls and advise that emails will be responded to in 24 hours, its 5 days since my latest email and still waiting..... Now I remember why I hate online shopping!… Read Full Review

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★☆☆☆☆

“Not what I expected from COAST”

Written on: 09/12/2011 by debkelsey (1 review written)

I ordered a dress using the reserve and collect. I was advised the dress was ready for me to collect. I drove the 40 minutes to the shop only to find out that they didn't have the dress and never actually had it in stock. As I still wanted the dress I ordered online. It was out of stock online but I was advised it was available in one of their shops. The dress was apparently posted over a week ago, my account has been debited, but still no sign of the dress which I need for tomorrow. I… Read Full Review

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★☆☆☆☆

“COAST: WORST service EVER!!!”

Written on: 15/11/2011

i ordered 2 dresses from the coast website one short and one long (they were going to be bridesmaid dresses and i wanted to try them out before i bought alot more) The dresses took forever to be delivered (over 2 weeks) and i kept ringing and ringing the customer number sometimes waiting on hold for 40 mintues not once did they pick up!!! i emailed and complianed and what a surprise my dresses turned up the next day!! The dresses were lovely but one of the dresses had a belt missing so i sent… Read Full Review

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★☆☆☆☆

“I ordered two dresses online and received an email...”

Written on: 27/07/2010 by darling1985 (1 review written)

I ordered two dresses online and received an email saying my order was processing. Then I waited. And waited...and waited. Two weeks later I sent an enquiry by email in order to find out what had happened to my order, only to find out it had actually been cancelled (due to a problem with the billing adress). I never received any information on the cancellation of my order and probably never would have if I wouldn't have contacted coast-stores.com myself. In my opinion that equals horrible… Read Full Review

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★☆☆☆☆

“I ordered a dress recently for a wedding function and...”

Written on: 05/07/2010 by Katie Davis (2 reviews written)

I ordered a dress recently for a wedding function and I was told it was out of stock so I cancelled my order. Then I received a call saying that it's actually been despatched and I couldn't cancel! The dress arrived a week later after the wedding function and it took even longer to get my money back. I was very surprised at such poor service and I will not be shopping at Coast again. The dresses are also so commercial, I would prefer to look for something more special that's not on the high… Read Full Review

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★★★★★

“I orderd two coats in two sizes on line which was...”

Written on: 22/01/2010

I orderd two coats in two sizes on line which was easy, they arrived nicely packaged in the coast bags wrapped in tissue paper.

To return you had a choice of going to the store or by freepost - i opted to return to the store without any problems, the only thing I would say is that you do not receive a reciept from the store and I was a bit concerned as I was returning one item worth £150 my worries were unfounded as within a few days I recievd an email to say the card had been refunded. I did… Read Full Review

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