Simply Electronics Reviews - www.simplyelectronics.net

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“Simply Fraud!”

Written on: 18/11/2013

I ordered phone the beginning of October from simply electronics. The order status changed to 'awaiting courier pick up' on day 12 so was looking good for the 14 day delivery quoted on website. Day 14 order status changed to 'backlog' (why? thought it was packed, ready for a courier to collect it!) Contacted them to ask why backlog now got the same generic reply others on here have quoted. Gave it another week as the order was on 'priority despatch' still no change at end of week… Read Full Review

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Psmith67's Comment

Written on: 08/02/2014

I am chasing with my bank now. Good to know you got your money back albeit from the bank. I feel your pain. The only comfort is you are not alone. There must be hundreds+ others out there like you and I. This company should be forced to cease trading.

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“DO NOT USE THIS COMPANY”

Written on: 16/11/2013 by bobstyleas (1 review written)

This outfit are absolutely useless and a bunch of liars. Ordered on 30th September for an "in stock" item with a 7-14 day delivery period. They have an order tracking system which allows you to check progress on line, so after 2 weeks when it still said "order being processed" the alarm bells started to ring. Their customer service are quick to reply but its all just bull excuses, so after 3 weeks with no change of status on the order I requested cancellation, which they accepted by email… Read Full Review

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Psmith67's Response to bobstyleas's Review

Written on: 08/02/2014

I feel your pain. The only comfort is you are not alone. There must be hundreds+ others out there like you and I. This company should be forced to cease trading.

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“Very disatisfied customer”

Written on: 05/11/2013 by LCTLandD (1 review written)

I ordered a phone from Simply electronics which took 4 weeks to deliver, 2 weeks over their delivery promise of between 7 and 14 days. When the phone arrived, it had a complicated European/USA/UK charger but unfortunately, did not work. I phoned the contact number to ask the procedure for returns. They advised that I send an email via the 'returns' section and Simply Electronics would respond the following day with instructions. This was over a week ago. I have sent two emails and still no… Read Full Review

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Psmith67's Response to LCTLandD's Review

Written on: 08/02/2014

I feel your pain. The only comfort is you are not alone. There must be hundreds+ others out there like you and I. This company should be forced to cease trading.

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“Stay away”

Written on: 05/11/2013 by billyonemate (1 review written)

Trashordered nexus4 never got after 3 weeks so I cancelled now waiting 3weeks for a refund were can I go from here? rubbish company it looks like they are ripping everybody off… Read Full Review

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“NEVER AGAIN - SHOULD HAVE READ THE REVIEWS FIRST”

Written on: 05/11/2013

Dishonest and misleading, priced in £ and charged in €, that cost me dearly in extra charges. They state you only pay what is charged, you don't! Ordered on 2 Oct and still waiting, e-mails never answer the question you asked. Described as in stock but now told not in stock, even though if you look at the site they state they have 8 in stock!! Obviously it's just a way to mislead people into ordering. It's now 5 weeks and the 'order' still has not been processed even though the money was… Read Full Review

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“Delayed but received!”

Written on: 01/11/2013

My order went past the 2-week delivery threshold and my heart sank when I saw the reviews. But their customer service was very prompt, and they threw in an extra gift to my order because of the delay. I was still dubious about whether I'd ever receive the order but in the end, it took a month from start to finish. I'd only use the website again if I wasn't in a rush to receive something. A pity, as the site/customer service is pretty good… Read Full Review

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“COMPLETE BEWARD”

Written on: 01/11/2013 by tattard (1 review written)

Bought a Samsung 4 months ago and watched my order in process . . . delayed . . . eventually cancelled . . . now waiting for refund for over 2 months!!, I'm disputing the transaction but that costs money of course. This store has all the trappings of a sophisticated rip off so if you're reading this, good, you're luckier than I was - STAY AWAY!… Read Full Review

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“never ever again”

Written on: 01/11/2013

Possibly the worst company I have ever dealt with, I too have been through just about every status change imaginable, which are all completely fabricated, requested refund almost 2 weeks ago, after their tirade of status changes. Customer services are a complete joke. I'm now at the 'Apologies for the inconvenience. Your refund is on priority rank and is being treated with precedence. We will contact you once the refund is finalized.' Stage which I suspect is at least 20 status changes away… Read Full Review

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“Ordered a Samsung Galaxy S4 as they beat other prices...”

Written on: 31/10/2013 by andymcg99 (1 review written)

Ordered a Samsung Galaxy S4 as they beat other prices by £30, after it hadn't turned up inside 2 weeks I began to wonder and contacted them. Customer Service were providing no evidence that this would ever be delivered, so I cancelled and ordered with another now similarly priced supplier (DigitalRev - got phone in 3 days from them), been waiting for a refund for 3 weeks and as with others, am just told I am in a priority queue. Disgraceful company and they should be delisted from Google etc… Read Full Review

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“SIMPLY ELECTRONICS”

Written on: 29/10/2013

DO NOT BUY FROM THEM. My tale of woe is too long to get into but essentially they failed to deliver even remotely within the time span they promised and they charged me in euros making the price consdierably more than they advertised and then denied doing this despite documentary evidence. I am now awaiting a refund. I have reported them and expectmy bank to look into their practices… Read Full Review

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“HONG KONG TRASH, FAKE COMPANY, FAKE PEOPLE, FAKE GOODS!”

Written on: 26/10/2013 by Diane29 (1 review written)

AVOID THESE CRIMINALS AT ALL COSTS !!!!!!! On the 28th Sep I placed an order for the Blackberry Q10 phone after reading what I now realise are fake reviews on Simply Electronics site, of course I should have looked at proper review sites for genuine opinions but like most people I was swayed by the cheap fake prices. The minute I placed the order my card was debited I know this because my card company phoned (albeit an automated call) to check if I had placed this order, if only I had said… Read Full Review

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“Save cash AND save sanity!!”

Written on: 23/10/2013

Ordered a Samsung Galaxy S4 at what was a very decent price. Didn't realise that the company and the item was based in Hong Kong. I called Samsung UK to confirm the warranty status and they said that they wouldn't touch it - I would have to return it to Simply Electronics or the Hong Kong / China branch of Samsung. I decided to cancel because of this. It took over 2.5 months from cancelling the order to the refund getting processed. Additionally, all communications to the company had to be… Read Full Review

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“bordering on fraud”

Written on: 17/10/2013 by DP1822 (1 review written)

I thought i was going to save just a few pounds and ordered without checking reviews, after cancelling the order 4 weeks later i am still waiting for the refund to be "processed" - internal proceedure blah blah. i CANNOT believe the average rating they have on this site, trustpilot mirror my experience. Polite automated emails and nothing else… Read Full Review

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“avoid like the plague”

Written on: 16/10/2013

I really struggle to believe the overall score here (see trustpilot.co.uk for something more realistic) - I suspect many of the responses are fraudulent. My story is like so many of the other one star scorers. Didn't realise not a Uk-based company, didn't check the detailed feedback first, credit card debited immediately, goods not delivered by deadline despite appearing to be in-stock for entire period, requested cancellation, refund not provided to agreed timescale. Never ending very polite… Read Full Review

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“i saved a lot of money”

Written on: 15/10/2013 by steliosan (1 review written)

recently bought a Canon 6D and a few days later an EF 17-40 L USM, Canon lens. according to the photo market in Greece, i saved 450 euros for the camera and approx.200 euros for the lens. highly suggested… Read Full Review

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“Took my money and di not send goods!”

Written on: 12/10/2013 by anonie (1 review written)

I ordered a canon lens from this company believing they were in UK. Lens did not arrived so I chased them by email, apology received and an offer of free cleaning kit, but no delivery date. I pushed for a delivery date and was told it had come into stock but they thought it was damaged and they were waiting for a new one. I smelled a rat and googled them - a little bit late it seems. So I paid by Skrill and contacted them, they in turn contacted Simply electronics. Meanwhile i continued to… Read Full Review

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“do not touch this company with a bargepole”

Written on: 10/10/2013

I ordered a gopro hero silver from themon 14/9/2013 on line and the money was taken from my credit card on 17/9/13. When it was clear that this wasn't going to arrive within 14 working days ( the upper limit of their delivery time scale )i asked to cancel my oder which was done on the 3rd. October 2013. They said it wold be refunded and I am still waitiing despite 4 emails and replies that it was on priority for processing . Judging from the posts here… Read Full Review

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“Do not use this company!!!”

Written on: 09/10/2013

Absolutely shocking....bought a Go-Pro on the 22nd August, money taken straight away..then told its not in stock and will be 7-14 days. After several emails ( which are the same as everyone else's!) and asking for a refund(despite being offered a cleaning kit!)still waiting for money to be returned to me. Wish I had googled them first!!… Read Full Review

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“Never trust this company”

Written on: 08/10/2013

Stay away from this company. I have ordered a mobile phone on 3rd Sept. Today is 08th October. The money gone out on 3rd . The order was expected to be delivered in 2 days. After 3 weeks of waiting , I have cancelled the delivery. After again 2 weeks, I am waiting for refund. I have now approached the bank to recover from credit card. Please spend a few more pounds and buy from elsewhere. Never trust this company… Read Full Review

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“DO NOT USE - THEY WILL NOT DELIVER”

Written on: 08/10/2013 by davidrshughesyahoo.com (1 review written)

They say they have stock, they accept your order (and money) yet they won't deliver. They promise next wee - and next week they promise next week again, they don't want to cancel or give a refund. You can't trust them - do they even deliver anything???… Read Full Review

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