written by leanne218 on 12/08/2016
I ordered a samsung s7 phone on the 28th of april, they took my money and processed my order quickly. it stated that delivery would be between 3-10 days, my item didnt arrive so i contacted them and they sent an e-mail to me saying that they were trying to get my order delivered and it was being processed. i left it quite a few more weeks to see if my item arrived, i emailed them several times in between and it felt like i was just getting excuses off them as to were my item was. I then cancelled and requested a refund, this was weeks ago now and I still haven't recieved my money so have started claiming it back through my bank instead. Also the company has now stopped any lines of communication, i cant e-mail them as i recieve an automated e-mail back ststing that the address is no longer in use, they have also shut down access to their website.
written by jwilson1980 on 09/08/2016
I can't believe this company has such a high rating on Review Centre seeing as it has such a low one on all other review sites. The company took £530, didn't deliver the goods and then didn't give me a refund. Now the site is not taking orders. No doubt folded with lots of people's money. Multiple emails from them but it turns out these are automated emails that are made to look like they are from a human. The phoneline has never worked. I don't know how they can get away with this.
written by ZacherySawyer on 02/08/2016
this company was highly reccomended to me else I would never have used tehm. The web site went down days after I ordered a lens for my camera. The money was taken almost immediately but I used my credit card so am covered. More upset with myself for not going with my better judgement.
written by ZacherySawyer on 02/08/2016
this company was highly reccomended to me else I would never have used tehm. The web site went down days after I ordered a lens for my camera. The money was taken almost immediately but I used my credit card so am covered. More upset with myself for not going with my better judgement.
written by mrd on 12/07/2016
Use at your own risk. They never progressed my mobile phone order. When I lost patience and cancelled 2 weeks later, they were not polite or apologetic. The refund then didn't get processed, just endless excuses and I've had to pursuit it via my bank.
written by mrd on 12/07/2016
Use at your own risk. They never progressed my mobile phone order. When I lost patience and cancelled 2 weeks later, they were not polite or apologetic. The refund then didn't get processed, just endless excuses and I've had to pursuit it via my bank.
written by Aileene377 on 26/06/2016
Please do not use this Hong Kong based company. Ordered a Samsung phone. Took money immediately. Requested refund..never processed the refund. Had to contact Barclaycard who have now opened a dispute.
written by kudatudor on 24/06/2016
Ordered an item on 6 June because it said 'in stock' delivery within 5- working days. Rang on 17 June 8 working days later to be told BY CONFIRMED EMAIL, sorry but your order has been prioritised and you will receive it by the end of next week ie; 24 June. Today I am told they have no idea when stock will be in and just wait for an email about delivery. I have cancelled, I do not want to deal with a company that tells lies and will not even refer back to the written promise they gave me. And their website still shows the camera in stock for immediate delivery.
written by JayvionPearson1953 on 17/06/2016
Please take this as a serious warning Do not use this company at any costs Do not deliver, di not make refunds Now in process of taking legal action against this company Be warned a shambles of an outfit
written by Jocelyn395 on 12/06/2016
I ordered an item 2 months ago, as you can guess no goods received I was fed up with the bs they were communicating via email as you can not get through to their telephone lines. I requested a refund 3 weeks now and still waiting every time I contact them via email they send an automated message saying how sorry they are and the refund has been prioritised. This is literally day light Robbery and how they can get away with it is beyond me. So my advice is unless you like dealing with major grief stay well away from this website.
written by MiguelHouston on 01/06/2016
Delivery times just too slow. Four weeks and still waiting. hope the goods are worth it. Will let you know.
written by KevMaitland on 26/05/2016
Simply Electronics Ltd (registered in Belfast) folded in 2013. Simply Electronics Limited are based in Hong Kong, despite the website having a .co.uk variant, and UK phone number. This in itself isn’t an issue, but it does complicate any attempt to have your money returned. Like a lot of other users on here, I placed an order for a Samsung Galaxy S7 and it went through exactly the same Order Statuses: Order details check Order confirmed Order in queue Order is processing Order awaiting dispatch Order backlog At all times, the product appeared to be in stock on their website. Contacting support via their website prompted a quick and polite, but generic reply that sounds convincing and reassuring, but without mentioning any dates or details specific to my order. Note that the "Order backlog" status change comes exactly 14 days after payment (I checked 14 days and 30 minutes after my payment time). This coincides conveniently with Skrill's policy of not cancelling transactions after 14 days. What can you do? If it's less than 14 days since you placed your order, you can contact Skrill and open a dispute. If it's more than 14 days, you can still contact Skrill and make a complaint about their Merchant account: “simplyelectronics ltd”. Skrill are regulated by the Financial Conduct Authority (their FRM is 900001), and the FCA have specific objectives regarding the reduction of the risk of financial crime and consumer protection. Skrill have a formal complaints procedure (available by seraching for Skrill complaints handling procedure) Skrill are a legitimate payment processing service and their services are being abused by Simply Electronics Limited. They are registered in the UK and also have obligations not to facilitate advanced fee fraud. You have to register with them to log a Case, and it took 4 working days for them to respond to my first Case and it's been 7 working days since I've had a response from my second. You cannot see the contents of a Case (so keep a record of the query that you submit), nor can you reopen a Case once they have replied and closed it. You can contact your bank/credit card provider and open a payment dispute with them, explaining that you believe that you have been tricked into paying for a product that SimplyElectronics are unwilling/unable to deliver. Mine was remarkably understanding and helpful. You can report cyber fraud to the UK police (assuming that you live/ordered within the UK) by searching for ActionFraud or the Hong Kong police (where the company is based) by searching for: report hong kong cyber crime The domain simplyelectronics.net is registered to Contact Privacy Inc., based in Canada (found via the public WhoIs database) The domain simplyelectronics.co.uk is registered to Simply Electronics Limited, who in turn are registered to a Serviced Office in Hong Kong. (found via the public WhoIs database) You can complain to the registered owners of these domains indirectly via the contactprivacy website. Both simplyelectronics.co.uk and simplyelectronics.net are hosted on the same server. You can complain to Rackspace, the company who own the servers that the websites run on here (be sure to include your Crime Reference Number from the UK police if you have one) via the email-us link on the front page of their website. You can also register on several review websites, mark reviews like this one as helpful, and post your own review. Do the same for the other online reputation services that feed into search engine algorithms - particularly the one displayed on their website, although you will need to e-mail reviews@ that company, as they don’t e-mail feedback links until after a sale has _completed_ (which neatly explains why their feedback rating is so high). Some review sites are vendor-centric, so you may also need to be prepared for a long process to log negative feedback. If you are more savvy about life and business in Hong Kong than me, then you might be able to complain directly to the local regulatory authorities regarding Simply Electronics Limited (Company Reference (CR) Number 1150413), or directly to the new Director Ng, Man Lai (吳文麗), who was appointed in July 2015. All this information is from publically available sources.
written by CroBertonin on 06/05/2016
I did receive it today and it made me happy. Really happy :) thank you for the kindest service.
written by crayianliah on 06/05/2016
It was an honor to do the business with simply electronics. Placed a bulk order for an iPad which they fulfilled the delivery in the 7th day.
written by trombleyelizabeth415 on 06/05/2016
Received with many thanks. I am a happy customer and would be using them again
written by bannoeddie on 06/05/2016
It was never a problem chasing for the order because tracking number was provided by the customer support via email.
written by Hartimothyley on 06/05/2016
Great improvement compared to the last time that I purchase which took them 15 days to deliver. My order this time was delivered on the 6th working days.
written by DedrickRemedious on 05/05/2016
Everything went great and would surely inform my friends to try this store.
written by emilywiggins on 05/05/2016
I received it today. Many thanks for the great support. I will be happy do another transaction.
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