CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.4 / 5
456
91% of users recommend this
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★★★★★

“Lovely windows and doors”

Written on: 05/02/2016 by Mariemazacdonalmariemazamacdonald (1 review written)

The fitters did a fantastic job leaving no mess, were punctual and friendly. The end product looks fabulous contempory yet classic with a really nice finish on the wood surrounds. The service experienced was great. I would thoroughly recommend CR Smith. The whole process was great from start to finish… Read Full Review

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★★★★☆

“Grey window frames, green door.”

Written on: 05/02/2016

I am delighted with the quality and appearance of the windows and doors supplied at my house in Dundee. The salesman arrived on time and was not too pushy, the order was processed efficiently and the fitters were excellent. On one morning, however, they were later arriving than they had said and I had to telephone and inquire. It turned out they had been sent to do an emergency job elsewhere first. It would have been helpful if the office had informed me of this as the fitters thought I had… Read Full Review

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★★★★☆

“New windows in Aberdeen”

Written on: 05/02/2016 by Toby87 (1 review written)

Spoke to somebody from CR Smith in B and Q. They sent a salesman round who was not pushy but listened to my requirements and gave me a price. Although I thought the price was a bit high, I agreed. The surveyor arrived as agreed, followed by the tradesmen. The job was professionally carried out with high quality materials and work. The finished job was excellent, no issues at all. The job was relatively expensive, but you get what you pay for and I would say it was excellent value for money!… Read Full Review

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★★★★☆

“Update from 1983”

Written on: 02/02/2016 by Gilbert26 (1 review written)

The original timber double glazed windows were in quite good condition but had become obsolete in insulation performance. The external doors were much poorer,draughty and less secure. We looked at various companies' ranges but liked and settled upon C R Smith's Lorimer range. The sales representative was very helpful, the estimate attractive and installation appointments easily arranged. The installation team were very efficient with a high standard of work and finish. The only problem was… Read Full Review

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★★★★★

“Superb all round service for Windows & Door CR Smith”

Written on: 01/02/2016 by elisonex (1 review written)

CR Smith have delivered an outstanding service. From a polite phone call from customer services to arrange a consultation to the outstanding sales gent who has been the best sales I've ever dealt with. He's professional extremely knowledgable and is alway at the end of the phone. He got a hard time from me during the consultation and stayed much longer than I think we both expected, however, we had fun talking over all the styles of Windows,doors,handles and most importantly the interior… Read Full Review

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★★★★★

“Excellent double glazing and customer service”

Written on: 31/01/2016 by Drmanson (1 review written)

Dr & Mrs Manson, Inverurie. Our experience of replacing all our double glazing and two doors with CRSmith has been an extremely positive experience from start to finish. The salesman was just brilliant. Not at all pushy and very happy to talk through different options for the windows both upstairs and downstairs. The company were offering a 3 windows for the price of 2 promotion when we were looking to replace our double glazing, so long as we were flexible about our installation date, which… Read Full Review

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★★★★★

“CR Smith- Friendly and Professional Service”

Written on: 30/01/2016 by MrsDuncan (1 review written)

From when I emailed to book an appointment,CR Smith have been very professional and helpful. The product is slightly pricier than some companies but the quality of the windows and doors are superb. We were very impressed by the consultant who came to our house. He was not pushy but very knowledgeable and showed us a wide variety of window and door designs.The surveyor who came to check on the details explained everything very well and made us feel confident in the work being carried out safely… Read Full Review

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★★★★☆

“Fantastic windows with speedy service. ”

Written on: 30/01/2016 by Cantrellph1979 (1 review written)

Took only 2 days for entire house. No mess and don't know when I last saw tradesmen work so hard. Although C R Smith was the priiciest quote I got the quality of the Windows appeared to be the best being the only quote I had with A rated product. Had to get joiner back on 3 occasions to rectify errors. One pane came without Georgian Bars which was requested. One pane had very small scratch mark. Two sills had to be moved around so that wood colour matched up more evenly. All these things were… Read Full Review

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★☆☆☆☆

“Would not recommend”

Written on: 30/01/2016 by Jamesharris8 (1 review written)

Absolutely terrible service, would not recommend to anyone. Been a complete waste of time start to finish, I have lost count of how many times I have had to have people back to remedy sloppy and unfinished work. Every time I have someone back to finish the job they seem to notice more problems and have to book someone else to come back again. The managers defence for this was that the home improvement game is a bit of a minefield and that other companies would be just as bad. What sort of… Read Full Review

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★★★★★

“written 29/1/2016agnes banff”

Written on: 29/01/2016 by agnesangus369 (1 review written)

This is the second house we have had windows and doors fitted by CR SMITH andwe are delighted to say that both times thework has been completed to the highest standard. Service has been excellent right from the salesman to thevery skilled workmen who carried out the work.The oak finish round the inside is just beautiful. The work was finished in thepromised time with no hitches.I would recommend CR SMITH to anyone… Read Full Review

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★★★★★

“Reputation is everything”

Written on: 29/01/2016 by CMcF (1 review written)

I am very pleased to write a positive review about my experience of having 2 doors and 11 windows fitted. Tam the salesman clearly new his product and the installation process. Paperwork took a while but when it was done it was done. A few days later I got a call to check it was OK to change the design of a particularly small window because there was not enough room for the lock mechanism. This demonstrated to me that CR Smith work closely to the agreed specification. There were plenty of phone… Read Full Review

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★★★★★

“Quality product, quality service”

Written on: 28/01/2016 by Hahn281 (1 review written)

Having compared various windows and window companies in our area, CR Smith came recommended to us by family. The salesman was great, did a good job of getting to grips with our requirements, and negotiated a split package for us so that we could get the existing house done before winter, and the second half of the package done when we do an extension in the the summer. The fitters were very professional and did and excellent job, the oak joinery is nearly flawless, and when there were one or… Read Full Review

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★★★★★

“Repeat customer endorsement ”

Written on: 28/01/2016 by Mark8023 (1 review written)

Having previously had CR Smith fit a number of large windows in my extension, I was so pleased that I asked them to come and fit some more at the rear of the house. I was fortunate to have him as the lead tradesmen, who had done the excellent job on the first set of windows. The second set do not disappoint. The finished products in both the new-build and old granite part of the house look really super. The quality of the products - both the windows and the finished oak surrounds - is… Read Full Review

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★★★★★

“Classic Windows in a Conservation Area”

Written on: 16/10/2015 by mqPittman422 (1 review written)

We are delighted with our windows from CR Smith. They are excellent quality, look great and fit in perfectly with the conservation area we live in. We thought that being in a conservation area, we would be forced to use traditional wooden windows but instead the planners allowed us to use CR Smith windows which look traditional but are modern in their use of materials and more maintenance friendly than wooden windows. We will not have to paint and maintain them every few years which is a… Read Full Review

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★★☆☆☆

“Very poor worksmanship ”

Written on: 14/10/2015 by VUnhappyCustomer (1 review written)

We had 5 windows and 1 door fitted by CR Smith, the original fitting team were very sloppy and left the job part done. In total we have had 5 additional visits to rectify problems they left and there is still more to do. It took 2 full days to fit and has taken 3 days to rectify the bad work. The list of problems ranged from nails sticking out of the window sills, drafts, water leaking through the front door, scratches on the glass, marks inside window units, deformity on PVE molding, awful… Read Full Review

Cr_Smith's Response to VUnhappyCustomer's Review

Written on: 20/10/2015

We're very sorry to hear about your experience and would like to look in to this further for you.

Could you contact our Customer Services team directly so we can locate your details. Thank you.

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★★☆☆☆

“worst company ever”

Written on: 23/09/2015 by helenaitken55 (1 review written)

A 2 day job turned into a 2 month nightmare..first day they arrive...scaffolding does not turn up..they lied to me telling me it would be here, but they had no intention of using scafold even though my windows were on the first floor of a 4 in block house, my living room window 108inch wide 64inch drop they put in window frame which was bent...also glass in bottom of frame was distorted, when I complained to their custommer service about glass distortion I was told "we just cant take your word… Read Full Review

Cr_Smith's Response to helenaitken55's Review

Written on: 20/10/2015

We're sorry to hear about your experience and would like to discuss this further with you.

Could you contact our Customer Services team directly so we can locate your details. Thank you.

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Cr_Smith's reply to Cr_Smith's Comment

Written on: 20/10/2015

My apologies I understand you have spoken customer services.

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★★★★★

“Great windows/service”

Written on: 20/09/2015 by Haz2750 (1 review written)

After going through the usual selection of companies for quotes to have the rear of our house double glazed we opted for cr smith. We can't fault the service from start to finish. Whenever we were in contact the replied promptly. Communication was excellent from start to finish. We were impressed with the speed and efficiency of their work but above all the quality of the product and finish has been fantastic. Our house wasn't the easiest to double glaze owing to is age and size of the windows… Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/09/2015 by schughes67 (1 review written)

I called in a fault with my patio door at 9am. By lunchtime a service manger had arrived and very quickly diagnosed the fault. By 4pm an engineer appeared with the parts required and the work was complete by 5pm. Not only was the service prompt, but the people involved from taking the first call through to the final engineer visit were all very professional friendly and courteous. I should add that this was not a new installation, where snagging time is expected, we had the doors installed in… Read Full Review

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★★★★★

“Windows to be proud of”

Written on: 15/09/2015

Following the initial sales visit from CR Smith I viewed a recent installation from another and whilst the cost of that was a fair bit less it was clear so was the quality of the product. Renewing all your windows is a fairly big commitment and as we expect to be living here for some time we wanted quality (and value for money). The windows and the installation process were great and we opted for the solid wood sills rather than the PVC. Even now a year after installation I still look at them… Read Full Review

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★★★★☆

“The new conservatory”

Written on: 10/09/2015 by steamnutt (1 review written)

We are very pleased with the new conservatory. The climate control is very useful at keeping the ambience pleasant. The fitters were very pleasant and hard working and did the job in the minimum time.Though the climate control was a retro fit, we felt this would have made a neater job if it had been done as the conservatory was being built. All the rest of the jobs were well done and to a high standard. The high roof line has made it seem a lot larger than before and with the tinted glass, a… Read Full Review

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