CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.5 / 5
336
92% of users recommend this
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CR Smith Double Glazing www.crsmith.co.uk

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★★★★★

“Professional Job Well Done !”

Written on: 07/02/2015 by rvChapman496 (1 review written)

FROM THE INITIAL INTRODUCTION TO THE FINAL SQUEEZE OF SELENT everything went according to plan .Good workmen just got on with the job, clean and tidy job well done. Very impressed would use company again… Read Full Review

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★★★★☆

“Excellent, will recommend.”

Written on: 06/02/2015 by cazzamattaz (1 review written)

Excellent from start to finish, brilliant sales rep, stated the facts and price (UNFORTUNATELY NOT THE CHEAPEST, BUT GET WHAT YOU PAY FOR)Very quick installation time, guys arrived in gale force winds and snow to install, clean tidy job well done, Only thing that let the side down slightly was the joiner, not a very neat job unfort, but all in all very happy and would use again… Read Full Review

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★★★★★

“My wonderful conservatory”

Written on: 06/02/2015 by Shawji467 (1 review written)

i had my conservatory erected in 2013. It has changed my life. Outstanding service and product, cannot fault In anyway. From the planning through to the end there was never a break in communication, I was kept up to date throughout. The product itself was worth every penny. So much so that my neighbour got one too! I'll be back for my windows next year. Thank you CR smith!!… Read Full Review

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★★★★★

“My C.R. Smith experience.”

Written on: 05/02/2015 by hislop1 (1 review written)

My 120 year old house had 1980 style double glazing. I asked neighbours about local double glazing firms who had done work for them. I was staggered to hear them talk of puddles inside the back door and in certain wind directions puddles on inside window sills. A friend told of similar experiences and why he now used C.R. Smith. I didn't really see eye to eye with the salesman who came to visit but we came to an agreement and a date was set. The support and organisation via customer services… Read Full Review

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★★☆☆☆

“Decent final product, poor customer service and fitting”

Written on: 05/02/2015 by jamiewisely (1 review written)

The windows in the end are good looking, the air vents are cheap though and some of the panes seem slightly off centre. Rubber seals protrude at the corners. They will only perform what your agreed with the salesman initially. I wanted to use my own oil so they did but because it took too long to dry refused to do a second coat or even fill in the nail holes. Problem is the guys that did it said they would come back and after two weeks of trying to arrange it they finally told me i wasnt… Read Full Review

Cr_Smith's Response to jamiewisely's Review

Written on: 06/02/2015

I'm sorry you felt you had a bad experience. Our customer service team spoke to Review Centre to get more information so we could find your details and sort any issues. Their policy is to remove reviews while investigation is pending.

Making sure all our customers are happy with our products is incredibly important to us, and we are very proud of our satisfaction rating which we feel accurately reflects the customer feedback we receive.

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Jamiewisely's reply to Cr_Smith's Comment

Written on: 10/02/2015

Of course replying to the review would have yielded more information without it being taken down and a definately the more polite thing to do.

Also it clearly states review by [username]. As i imagine entering my username into your system will instantly reveal me and only me. It is not a common name even more so when narrowed to your customer base. Again the sensible thing to do here would have been at least looking in your records as a first or second point of call.

Lastly I had an email asking for m to review here from your customer service shortly before me posting this review, and also i replied to that email afterwords saying it had been posted so putting two and two together would narrow it down even without my name.

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Cr_Smith's Response to jamiewisely's Review

Written on: 06/02/2015

I'm sorry you felt you had a bad experience. Our customer service team spoke to Review Centre to get more information so we could find your details and sort any issues. Their policy is to remove reviews while investigation is pending.

Making sure all our customers are happy with our products is incredibly important to us, and we are very proud of our satisfaction rating which we feel accurately reflects the customer feedback we receive.

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★★★★★

“Replacement windows & doors”

Written on: 05/02/2015 by Coles487 (1 review written)

We replaced all our windows and doors last year and changed patio doors to French doors. The difference to the appearance and comfort in the house has exceeded all our expectations. All our rooms are lighter, warmer in cold weather and with loads of ventilation options to keep us happy whatever the temperature outside. The gentleman who did the measuring gave us excellent advice and The guys who installed the windows and doors were very professional and left no mess. We had one problem when… Read Full Review

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★★★★★

“No Problem !”

Written on: 05/02/2015 by Arthur33 (1 review written)

No Problem in declining the sill that came with the window package, should have mentioned this to the Engineer on initial contact, perhaps I would have got more money OFF. Excellent job fitting the two bedroom windows in my flat Many Thanks… Read Full Review

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★★★★☆

“3rd House In A Row”

Written on: 04/02/2015 by Burnsyv341 (1 review written)

Although perhaps companies like CR Smith have their detractors I can say that after completley replacing all windows on my 3rd proprty in a row they must be doing something right. From the sales call to the survey to the installation and the after sales care I have found them to be absolutely 1st class. The quality of the product has always been good and it seems they provide the best and latest technology at a near competitive price. Other vendors have been given the chance to quote but I am… Read Full Review

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★★★★★

“You Do Indeed Get What You Pay For”

Written on: 04/02/2015 by HighlandHome (1 review written)

From initial contact in a B&Q Store, to the quote, survey, fitting and final varnishing, CR Smith delivered a tailor-made service, with polite (and uniformed - don't know why this made a difference, but seems a nice touch) staff and a named contact at the end of a phone. I can't fault the quality of the French doors and side windows we had fitted. They have been in for almost a year and the difference in heat retention/noise reduction is fantastic. They are solid, but smooth to operate. Not… Read Full Review

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★★★★☆

“Quality products and service”

Written on: 04/02/2015 by Crieff1884 (1 review written)

I have been a customer of CR Smith for many years and have had windows doors and roofline. On each occasion the service has been first class. From initial inquiry through the quotation visit,the survey and installation the professionalism and workmanship has been outstanding.They also provide a very good repair service When they something will happen on a particular day and time it does. Also their prices are very competitive… Read Full Review

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★★★★★

“Great service”

Written on: 04/02/2015 by Gillespie149 (1 review written)

I got new double glazing and doors last year and I am very happy with them, they look amazing and I am not missing the draughts! The guy who installed them was very helpful and provided a great service. CR Smith ensured that all clearing up was done and repairs made to any damaged masonry was completed within days. The products were more expensive than some other companies but you get what you pay for and i feel it's worth every penny… Read Full Review

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★★★★★

“We'll buy from CR Smith again”

Written on: 04/02/2015 by oaRobb188 (1 review written)

Planning to knock through from our dining room to the kitchen and fit a new kitchen, we realised just what a bad mismatch the 1980s pine double glazed kitchen window would be for our new oak units, with the central bar not quite centred too. We had spotted the CR Smith stand at B & Q in Perth and already had a good look at the oak effect windows, so when there was a rep there we asked about a quote for replacing the kitchen window. The rep who came to measure up was great, with helpful… Read Full Review

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★★★★★

“You get what you pay for ”

Written on: 04/02/2015 by AleahCooney (1 review written)

So, I'll keep it short and sweet. My first encounter with cr smith was on a normal day in Glasgow. I approached a booth in curiosity and left with an appointment for a conservatory quote (Which delighted my wife) A nice gentleman came to the house to see us. With him came the endless possibilities. We decided on a tiled sunroom with some built in air conditioning. Within a few weeks the ball was rolling and our once spotless garden was now a building site (much to my wife's dismay). It… Read Full Review

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★★★★★

“A drama made easy!”

Written on: 02/02/2015 by Goode223 (1 review written)

My overall experience was great. My old windows were whistling away, so I took to the Internet to source a new supplier. Upon reading reviews elsewhere I decided to give cr smith a bash. Instantly they were welcoming. Offering the best deals and price. The salesman that came out was very helpful. Gave us great advice on style and finish. The joiners were tidy and clean and done a great job. Even the girl who called for our review was lovely. Overall a job well done. Would recommend to everyone!… Read Full Review

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★★★★☆

“When I could hear the wind coming through our old...”

Written on: 02/02/2015 by BraydonUrquhart (1 review written)

When I could hear the wind coming through our old front door and surrounding panels I new it was time for a change. CR Smith gave us a good price, good delivery time and above all good service. Very pleased with the finished product, old door and surrounds were taken out new ones fitted with very little mess or disruption… Read Full Review

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★★★★★

“' A Very Satisfactory Experience '”

Written on: 31/01/2015 by thReed425 (1 review written)

Getting fed up painting the wooden frames of our old windows every year and having seen how well a neighbour fared with his CR Smith windows installation, we decided to have two windows replaced. The work team arrived on time after having travelled 150 miles from their base. They were extremely efficient and friendly to boot. The quality of the windows was such, that we repeated the process the following year, with a further two windows, this time installed by a team from our own area… Read Full Review

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★★★★☆

“Windows and doors”

Written on: 30/01/2015 by DonaldCormier (1 review written)

Thework carried out was complex but was carried exactly as I wanted and was completed on time and to a high standard The widows of my Edwardian house had to be replicated and met with my approval… Read Full Review

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★★★★★

“conservatory doors”

Written on: 30/01/2015 by tillydad (1 review written)

a new patio door was fitted by CR Smith ,last year , was not really the type of door we looked at .However once we had seen plans and agreed that would give us more space than the one sided opening door we agreed . The new door was fitted the old one and all rubbish cleared ,and finally hoovered.Another great job We use CR SMITH for all double glazing requirements.they may well be a little more expensive ,however,the work is first class as is the after sales service … Read Full Review

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★★★★★

“Did a lovely job”

Written on: 30/01/2015 by DaphneHolt168 (1 review written)

They replaced all our windows in the house and did a lovely job. It's an old coalminers cottage and the original windows were from the 70's and 80's and tucked into weird corners. The woodwork and window fitting was excellent and it looks so much better now. They did have to come back again to touch up a few minor things, but they did this quickly. We're really happy… Read Full Review

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★★★★☆

“Window Installation”

Written on: 29/01/2015 by yeHay200 (1 review written)

Had three windows replaced by C R Smith in spring of last year under their buy now pay later arrangement. Order processing was good, rep visit did everything in one visit, customer liason & documentation very good and window fitters and decorators arrived on time. Product quality excellent, certainly proven during this winter's storms and snow etc. … Read Full Review

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