CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.5 / 5
346
92% of users recommend this
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CR Smith Double Glazing www.crsmith.co.uk

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★★★★☆

“Best of Breed”

Written on: 13/02/2015 by Koenighn480 (1 review written)

Professional both in work standard and customer consideration, from initial enquiry to completion of installation. One small problem ~ a number of chips in surrounding walls and caused and not rectified, but that is not too onerous… Read Full Review

Cr_Smith's Comment

Written on: 13/02/2015

Thank you for your review. We're delighted you're happy with the Lorimer product and the CR Smith service.

We'd like to get in touch to discuss the chips in the wall, but can't identify your record due to the anonymous username.

Please can you contact us with your details. Thank you.

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★★★★★

“LONG TERM CUSTOMER”

Written on: 12/02/2015 by MURDOCH84 (1 review written)

Have bought CR Smith products over the past 30 years. Currently our house has a conservatory, roofline and all windows provided by CR Smith. After sales service, not often needed, but when it is - is excellent. Even the cold calling by telephone and mail is gentle and not 'in your face'. I recommend CR Smith, its staff and products, as one of Scotlands better (best?) company… Read Full Review

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★★★★★

“New sitting room windows supply and installation”

Written on: 12/02/2015 by Pitt99 (1 review written)

The supply and installation of the windows was carried out professionally and efficiently .The personnel were first class and considerate during all of the operation… Read Full Review

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★★★★★

“Exceeded expectations”

Written on: 11/02/2015 by Alan200 (1 review written)

There was a time when double glazing companies had a bad name, the service from CR Smith fix team has had me revise this opinion, absolutely outstanding and beyond expectation, you can tell when a job is done well by someone that knows what they are doing… Read Full Review

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★★★★★

“Feature window including builing work”

Written on: 11/02/2015 by rcBeasley136 (1 review written)

Salesman was excellent. No hard sell and he immediately understood what we wanted and went to some lengths to get the best deal for us. He came back twice with suggestions to reduce the original quote (which we had already accepted). We ended up paying significantly less than originally quoted and are delighted with the result. The windows were installed on the agreed date and there was no mess left behind. Only slight issue is the length of time it took to get the building work finished but we… Read Full Review

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★★★★★

“Feature window including builing work”

Written on: 11/02/2015 by rcBeasley136 (1 review written)

Salesman was excellent. No hard sell and he immediately understood what we wanted and went to some lengths to get the best deal for us. He came back twice with suggestions to reduce the original quote (which we had already accepted). We ended up paying significantly less than originally quoted and are delighted with the result. The windows were installed on the agreed date and there was no mess left behind. Only slight issue is the length of time it took to get the building work finished but we… Read Full Review

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★★★★★

“Great product & service”

Written on: 11/02/2015 by Rocco119 (1 review written)

From the sales team to the fitters the service was excellent. Had all the windows replaced including the patio doors. Whole job completed in 3 days with the team covering everything & clearing up after them selves. It certainly makes a big difference to the heat in the flat and the wood finishes on the surrounds & sills is very high quality. Would certainly use them again if we move to another property that needed new windows or doors. Not the cheapest company but I think you get what you pay… Read Full Review

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★★★★★

“we think best in the business”

Written on: 10/02/2015 by mowatt (1 review written)

Renewed doors and windows, from the salesman James, installation team, the surveyor and contact with head office where excellent I have no hesitation in recommending c.r.smith… Read Full Review

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★★★★★

“Great windows and Doors”

Written on: 09/02/2015

We have had all our windows and doors done by C R Smith.They are an asset to our house,they are so well installed ,look beautiful and keep out draughts.Should I ever move house I am sure they have increased the value of the property.Very highly recommend anyone to use this company ! !… Read Full Review

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★★★★★

“Professional Job Well Done !”

Written on: 07/02/2015 by rvChapman496 (1 review written)

FROM THE INITIAL INTRODUCTION TO THE FINAL SQUEEZE OF SELENT everything went according to plan .Good workmen just got on with the job, clean and tidy job well done. Very impressed would use company again… Read Full Review

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★★★★☆

“Excellent, will recommend.”

Written on: 06/02/2015 by cazzamattaz (1 review written)

Excellent from start to finish, brilliant sales rep, stated the facts and price (UNFORTUNATELY NOT THE CHEAPEST, BUT GET WHAT YOU PAY FOR)Very quick installation time, guys arrived in gale force winds and snow to install, clean tidy job well done, Only thing that let the side down slightly was the joiner, not a very neat job unfort, but all in all very happy and would use again… Read Full Review

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★★★★★

“My wonderful conservatory”

Written on: 06/02/2015 by Shawji467 (1 review written)

i had my conservatory erected in 2013. It has changed my life. Outstanding service and product, cannot fault In anyway. From the planning through to the end there was never a break in communication, I was kept up to date throughout. The product itself was worth every penny. So much so that my neighbour got one too! I'll be back for my windows next year. Thank you CR smith!!… Read Full Review

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★★★★★

“My C.R. Smith experience.”

Written on: 05/02/2015 by hislop1 (1 review written)

My 120 year old house had 1980 style double glazing. I asked neighbours about local double glazing firms who had done work for them. I was staggered to hear them talk of puddles inside the back door and in certain wind directions puddles on inside window sills. A friend told of similar experiences and why he now used C.R. Smith. I didn't really see eye to eye with the salesman who came to visit but we came to an agreement and a date was set. The support and organisation via customer services… Read Full Review

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★★☆☆☆

“Decent final product, poor customer service and fitting”

Written on: 05/02/2015 by jamiewisely (1 review written)

The windows in the end are good looking, the air vents are cheap though and some of the panes seem slightly off centre. Rubber seals protrude at the corners. They will only perform what your agreed with the salesman initially. I wanted to use my own oil so they did but because it took too long to dry refused to do a second coat or even fill in the nail holes. Problem is the guys that did it said they would come back and after two weeks of trying to arrange it they finally told me i wasnt… Read Full Review

Cr_Smith's Response to jamiewisely's Review

Written on: 06/02/2015

I'm sorry you felt you had a bad experience. Our customer service team spoke to Review Centre to get more information so we could find your details and sort any issues. Their policy is to remove reviews while investigation is pending.

Making sure all our customers are happy with our products is incredibly important to us, and we are very proud of our satisfaction rating which we feel accurately reflects the customer feedback we receive.

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Jamiewisely's reply to Cr_Smith's Comment

Written on: 10/02/2015

Of course replying to the review would have yielded more information without it being taken down and a definately the more polite thing to do.

Also it clearly states review by [username]. As i imagine entering my username into your system will instantly reveal me and only me. It is not a common name even more so when narrowed to your customer base. Again the sensible thing to do here would have been at least looking in your records as a first or second point of call.

Lastly I had an email asking for m to review here from your customer service shortly before me posting this review, and also i replied to that email afterwords saying it had been posted so putting two and two together would narrow it down even without my name.

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Cr_Smith's Response to jamiewisely's Review

Written on: 06/02/2015

I'm sorry you felt you had a bad experience. Our customer service team spoke to Review Centre to get more information so we could find your details and sort any issues. Their policy is to remove reviews while investigation is pending.

Making sure all our customers are happy with our products is incredibly important to us, and we are very proud of our satisfaction rating which we feel accurately reflects the customer feedback we receive.

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★★★★★

“Replacement windows & doors”

Written on: 05/02/2015 by Coles487 (1 review written)

We replaced all our windows and doors last year and changed patio doors to French doors. The difference to the appearance and comfort in the house has exceeded all our expectations. All our rooms are lighter, warmer in cold weather and with loads of ventilation options to keep us happy whatever the temperature outside. The gentleman who did the measuring gave us excellent advice and The guys who installed the windows and doors were very professional and left no mess. We had one problem when… Read Full Review

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★★★★★

“No Problem !”

Written on: 05/02/2015 by Arthur33 (1 review written)

No Problem in declining the sill that came with the window package, should have mentioned this to the Engineer on initial contact, perhaps I would have got more money OFF. Excellent job fitting the two bedroom windows in my flat Many Thanks… Read Full Review

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★★★★☆

“3rd House In A Row”

Written on: 04/02/2015 by Burnsyv341 (1 review written)

Although perhaps companies like CR Smith have their detractors I can say that after completley replacing all windows on my 3rd proprty in a row they must be doing something right. From the sales call to the survey to the installation and the after sales care I have found them to be absolutely 1st class. The quality of the product has always been good and it seems they provide the best and latest technology at a near competitive price. Other vendors have been given the chance to quote but I am… Read Full Review

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★★★★★

“You Do Indeed Get What You Pay For”

Written on: 04/02/2015 by HighlandHome (1 review written)

From initial contact in a B&Q Store, to the quote, survey, fitting and final varnishing, CR Smith delivered a tailor-made service, with polite (and uniformed - don't know why this made a difference, but seems a nice touch) staff and a named contact at the end of a phone. I can't fault the quality of the French doors and side windows we had fitted. They have been in for almost a year and the difference in heat retention/noise reduction is fantastic. They are solid, but smooth to operate. Not… Read Full Review

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★★★★☆

“Quality products and service”

Written on: 04/02/2015 by Crieff1884 (1 review written)

I have been a customer of CR Smith for many years and have had windows doors and roofline. On each occasion the service has been first class. From initial inquiry through the quotation visit,the survey and installation the professionalism and workmanship has been outstanding.They also provide a very good repair service When they something will happen on a particular day and time it does. Also their prices are very competitive… Read Full Review

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★★★★★

“Great service”

Written on: 04/02/2015 by Gillespie149 (1 review written)

I got new double glazing and doors last year and I am very happy with them, they look amazing and I am not missing the draughts! The guy who installed them was very helpful and provided a great service. CR Smith ensured that all clearing up was done and repairs made to any damaged masonry was completed within days. The products were more expensive than some other companies but you get what you pay for and i feel it's worth every penny… Read Full Review

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