CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.4 / 5
485
91% of users recommend this
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CR Smith Double Glazing www.crsmith.co.uk

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★★★★★

“Love our Orangerie”

Written on: 09/10/2016 by KK365 (1 review written)

We wanted to build an extension on to our kitchen to replace our lean-to conservatory which CR Smith had built many years ago. We liked the fact that the conservatory let light into the kitchen but didn't like having a radiator taking up a whole wall. We decided to talk to CR Smith about it and they sent a man out who listened to us and understood exactly what we wanted. It was an Orangerie with a self-cleaning glass roof and air conditioning to keep it cool in summer and warm in winter. CR… Read Full Review

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★★★★★

“Conservatory”

Written on: 07/10/2016 by Lauren80 (1 review written)

From the moment the workers arrived they were very efficient and professional in their job. They tried their best to ensure that there was little disruption. My outside gate was accidently damaged as they were bring in materials for the conservatory and this was quickly sorted. I could not fault the workers. The quality of materials used was of very high standard. Once the conservatory was complete there were a few issues with the paint and seals and this was quickly sorted when I reported… Read Full Review

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★★★★☆

“ Windows & Doors Installed May 2016”

Written on: 05/10/2016 by JSCM (1 review written)

We had all of our windows and patio and back door replaced. The work was to a very high standard as you would expect from CR Smith. We were happy with the installation service that was provided and the manager was excellent in reassuring my wife and I over a couple of queries we had. However we have since telephoned CR Smith on two separate occasions for some advice and support to resolve two issues that have arisen. The first call was not passed on. The second call was to see why the… Read Full Review

Cr_Smith's Response to JSCM's Review

Written on: 06/10/2016

We're sorry to hear about your experience and would like to discuss this further with you.

Could you email your name, address and contact number to us or alternatively contact our Customer Services team directly so we can locate your details. Thank you.

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Cr_Smith's reply to Cr_Smith's Comment

Written on: 06/10/2016

I notice that the email address has been removed from the previous comment. Our customer service team are aware of your situation and we wish to rectify this. Please can you contact our head office and ask for a member of our customer service team.

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★★★★★

“Replacement conservatory”

Written on: 03/10/2016 by Rustythedogtwo (1 review written)

After some research and obtaining 3 estimates we were impressed with the detailed and professional advice given by C.R.Smith.. We visited their show area and we were pleased with the quality and finish of the product. The job was completed more or less on time by two highly skilled joiners and detail such as decoration and electrics also completed. To a high standard. Stage inspections were carried out but there was little snagging work. Administratively the company was also excellent with an… Read Full Review

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★★★★★

“Great service, staff & product”

Written on: 30/09/2016 by CathyJL (1 review written)

Contacted CR Smith to get a quote for my Mothers bungalow windows. The process was very quick and easy from the first phone call to the completed installation. All the staff involved were so helpful & professional. The window fitters themselves were all gentlemen and put my Mum at ease, most of her windows are floor to ceiling and she was concerned about her furnishings during the installation. Her home was left spotless and the finished product looks amazing, what a difference it has made to… Read Full Review

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★★★★★

“replacement of new front door”

Written on: 28/09/2016 by newforold (1 review written)

When the lock on our front door broke, we decided to buy a new door. We contacted CRSmith as we had had windows done before and a conservatory replaced this year. The door we had was of a steel frame type, which was very cold in the winter and a letter box that didn't shut properly letting in the draught. When the salesman came with brochures to look at with the many doors available and sample structures to choose from, we felt that we were getting a product that was to our requirements, with… Read Full Review

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★★★★★

“first class service”

Written on: 27/09/2016

Very happy with all parts of sales, planning and installation. Professional approach by all C R Smith staff. They tailor made some of our windows to retain the period features. Fitters were first class, protecting carpets and furniture, thrir standard of workmanship was extremely high No negatives… Read Full Review

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★★★★★

“No regrets”

Written on: 27/09/2016 by Alexmeikle (1 review written)

I am happy to say that we are delighted with our brand new sunlounge. We had been talking about having this addition to our lounge for some time, and for one reason or another, never got round to it. After seeing an advert for CR Smith, we decided to get various quotes for a sunlounge addition. We quickly decided after receiving some ridiculously high quotes, that although C R Smith were not the cheapest quote we received, they appeared the most professional, knowledgable and competitive… Read Full Review

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★★★★★

“The best of both worlds”

Written on: 26/09/2016 by Phillipsix102 (1 review written)

I decided that I wanted a conservatory but after some discussion settled on a sunroom, much more practical. The company drew up plans, we negotiated a price and once planning had been obtained, work began. From start to finish there was a steady stream of tradesmen all doing there part of the work. Everyone knew their job and carried it out efficiently. At the same time, materials arrived as required. Periodically a foreman would come on site to check that all work was being done properly… Read Full Review

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★★★★★

“Excellent Product and Sevice!”

Written on: 20/09/2016 by Gianna319 (1 review written)

Staff are excellent from start to finish. The product itself is outstanding. Would recommend!… Read Full Review

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★☆☆☆☆

“Avoid CR Smith and save time and money ”

Written on: 19/09/2016

Avoid CR Smith and save time and money. CR Smith in Scotland, sold to me as the best, highest quality replacment windows by the salesman, assured over and over that they were installing planitherm A+ rated glass, even after the windows had been installed they wrote, it is planitherm glass, until I proved it was not, then they said its the same as Planitherm glass. I insisted I ordered and was sold / bought planitherm glass, finally they admitted it was not what I bought, but was the same!!… Read Full Review

Christian122's Comment

Written on: 23/09/2016

Similar experience, started in 2014, still unresolved despite many many visits. I commissioned an independent report which supports sub standard work , in many areas. Too long to list. and that's what could be seen.

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Masteralan's Comment

Written on: 18/10/2016

Snap, now as CR Smith dont seem to care about customer service, let alone quality leaving me no option but to see a solicitor, wrote to the big boss, but he did not bother to reply. Mine still leaking, wrong glass, and everyone badly made.

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★★★★★

“double glazed windows with oak surround and sills”

Written on: 17/09/2016 by 276Reeves (1 review written)

Time was taken to make sure the windows were measured up correctly and that we understood about the product. the work was done efficiently and to a very high standard. Any problems like plaster coming away with the old windows, was quickly put right. All the workmen were very efficient and friendly… Read Full Review

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★★★★★

“Excellent Windows . Very expensive but worth every penny.”

Written on: 16/09/2016 by Reillyse268 (1 review written)

This is the second home we have had Windows and doors installed by CR Smith. Excellent quality, second to none. Their staff are very professional and very helpful. When a repair needs done, nothing is a proble. Still need a couple of Windows replaced in my home , and will definitely be using CR Smith. Would recommend to all. The oak facings and windowsills are beautiful… Read Full Review

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★★★★☆

“Expensive but good backup”

Written on: 16/09/2016

I had 4 windows replaced. At my request the job was spread over 2 visits to facilitate furniture storage in the affected rooms. For some reason this had to be treated as 2 contracts which seemed totally unnecessary. On day 1 the wrong glazing units had been fitted to the frames. The frames were installed and the glazing units replaced the following day when the 2 remaining (altered) windows were installed. In the course of installation extraneous accidental damage to wallpaper occurred -… Read Full Review

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★★★★★

“Very pleased with both the product and the service”

Written on: 14/09/2016 by ClaudiaSpencer (1 review written)

Have used the company at two different times and both times the service was absolutely brilliant: they came when they said they were coming, did what they were supposed to do in a very efficient and pleasant manner. The quality of the double glazing is very good; even the kids have noticed a difference in how the outside noise is no longer audible once the windows are shut. Also very good for keeping heat inside. It was quite an expensive repair but the salesman was most helpful explaining all… Read Full Review

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★★★★★

“New external doors”

Written on: 10/09/2016 by 129Hunt (1 review written)

The fitters were extremely courteous, polite and very efficient. The standard of their work was excellent, they were very thorough in all aspects of the work,,including cleaning up at the end of the work… Read Full Review

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★☆☆☆☆

“Worst customer service ever! Big let down! Ignored my...”

Written on: 02/09/2016 by MichaelMcCready89 (2 reviews written)

At first i thought they were a good professional company. Salesman was good, showed me the products and explained everything clearly. We came up with a deal eventually over the phone and texts. Salesman came out, signed all the paperwork and done the finance agreement (credit check done and accepted). I paid the deposit and was told to expect a phone call in a few days for the surveyor. This is when it all went wrong!.......... Waited 9 days without any word. Called and called the office and… Read Full Review

Cr_Smith's Response to MichaelMcCready89's Review

Written on: 05/09/2016

I am very concerned by the issues you are facing. Could you please email me with your details and I will follow up with our installation team.

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Cr_Smith's reply to Cr_Smith's Comment

Written on: 05/09/2016

Dear Mr McCready, I notice that the email address I added has been removed. Our sales operation team are aware of your situation and we wish to rectify this. If you have yet to hear from us please can you contact our head office.

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★★★★☆

“Windows replaced quality and finish escellent ”

Written on: 01/09/2016 by Craik (1 review written)

We now have had CR Smith 3 times the first being many years ago probably the 80s, when double glazing took off . Disaster is all I can say , contract workmen and men who didn't know what they were doing !!!!!!!!!!! Why did we have them back 2 years ago . This was a recommendation from my sister as she was delighted with her windows and couldn't praise the workmen enough. We took the chance and no complaints . Salesman, guys who did the job excellent and I was totally pleased . No mess… Read Full Review

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★★★★★

“best company around”

Written on: 17/08/2016

c.r.smith installed our windows over 13 years ago and they are as good as the day they were put in, so when it came to new doors it was a no brainer. back and front doors were installed effortlessly and within the time frame given, the workmen were polite, tidy and very professional, the end result like our windows is just brilliant. not only do they look good, our house is now so much brighter and totally draught free, with i would imagine quite a saving on our fuel bills. i wouldn't hesitate… Read Full Review

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★★★★★

“double glazing replacement windows”

Written on: 14/08/2016 by GeraldMacKenzie1958 (1 review written)

The star rating applies to all aspects of the job carried out. … Read Full Review

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