Written on: 13/05/2011
I have had several things from this company as they look good in the catalogue and on the site but found they are not always true to colour. I always order and pay on account so never lost any money. I had to return my last item as it didn't fit and was surprised to find they'd billed me for the return p+p. That has put me off. Other companies don't do this so they've lost a customer now. (read more)
Written on: 22/04/2011 by dawn932 (2 reviews written)
Oh my goodness! Never , never shop with this company. I placed an order yesterday, and have had nothing but trouble since. One of the items went
through as the wrong size. I only noticed this after I placed the order, so emailed them to change the size. They replied that they couldn't as they processed the order within twenty four hours. I argued that I had onbly placed the order an hour before, and had a bit of a moan about how I would have to pay to return it etc... They came back... (read more)
Written on: 13/04/2011
I tried to cancel my order 5 minutes after I ordered it realising that they had the wrong delivery address. They said that they couldnt cancel it because it was already being processed, even though legally I have 7 days to cancel it!! But I was busy at the time and forgot to chance them up, since every email takes them 2/3 days to reply to. I had to wait 11 days for it to be delivered, then got their courier to pick up the item to be returned on the 14th day of the time limit. It has now... (read more)
Written on: 08/03/2011
I ordered a dress on 23rd January from Bon Prix which it said was in stock and estimated delivery time was a week. It is now 8th March. I have contacted them on several occasions. In February they told me they were waiting for stock. Today I contacted them again - this time they said that my order had been cancelled because of no stock and I would have to reorder in future when there was stock. Had I not contacted them I wonder when they might have had the decency to tell me my order was now... (read more)
Written on: 02/01/2011
Absolutly disgusting service, i am still waiting on a dress i order months ago, i have contacted them several times and i am still waiting on a form which they say they have posted several times. i will definately not be using them again. something needs to be done about them. (read more)
Written on: 27/11/2010
Can't understand the problems others have experienced, I have bought underwear numerous times (they do lots of bigger sizes in pretty bras) and they have appeared within two days every time.
Some bras are a bit cheap feeling but others are excellent value.
I would use them again.. (read more)
Written on: 29/10/2010 by ccctuk (2 reviews written)
I have ordered the same item twice thinking that it may have been me! but in both occasions I never received a confirmation e-mail.
I contacted them by e-mail and they told me they couldn't trace any order from me. In their reply e-mails they kept calling me with a different name!
I am checking my bank statement each day to see if they have debited it anyway.
I will never definitely order with them again.
I wish I had read the reviews before ordering, now it's just a hassle. (read more)
Written on: 28/10/2010
I WILL NEVER BUY FROM THEM AGAIN. I PURCHASED SOME ITEMS BACK IN 2010 IT IS NOW THE 28TH OCTOBER 2010. THEY STILL HAVE NOT GIVEN ME A REFUND BACK OF £25.11 THEY ARE THE WORST ONLINE COMPANY IVE EVER USED.I URGE EVERYONE NOT TO USE THIS FRAUDULENT COMPANY AGAIN!! (read more)
Written on: 21/10/2010
My goods arrived on time but sending returning unwanted items was a nightmare. I arranged it via their website for a collection on a specific day... a day off from work & nobody turned up. I called customer service later in the day to be told my request for collection had not gone through due to a technical error. I was fuming as I was told I could not use the Post Office. This made it very difficult for me as I was on a 12 day stretch at work after my day off so I would not be home to wait... (read more)
Written on: 04/10/2010
Bon Prix make it absolutely impossible for you to return goods so they don't have to refund you. I have stayed in on three different days from 8am - 8pm yet nobody turned up to collect the package. Will NEVER shop with them again and DO NOT recommend it. (read more)
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