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Written on: 23/10/2009
Dont bother deliveries are always late
Items not as per the website etc and quality is cheap
AND if you want a refund even though you state on your returned items that you want a refund unless you chase them you won't get it. All they do is credit your account with them and therefore encourage you to continue buying from them.
My guess is they make huge ammounts of money on interest from our money that should be refunded.
DON'T BUY FROM THEM
… Read Full Review
Written on: 11/09/2009
It was my first order with bonprix, I spent 100 pounds. It turns out that only one top and one jeans fitted me, even if all off them where the same size. To be honest I didn't like them at all, somehow those clothes looks much better on website than in reality.
Anyway, I ask for collection of return and I spend 3 days at home waiting for courier, as he didn't shop up at first 2 appointments. I return goods worth 68 pounds,which for me is a lot of money being frozen, as it was 3 months ago and… Read Full Review
Written on: 06/08/2009
I bought a maxi dress in June it looked beautiful,when it arrived it was not as i expected so i returned it. It is now August and i am still waiting on my refund. I have been shopping with Bonprix a few years and the only problem is when you make a return, the refund takes forever. I will think twice before making future orders… Read Full Review
Written on: 05/08/2009
Bon Prix (part of the Freemans Group) have been absolutely awful with delivery, out of stock and worst of all their accounts. Their customer service is the worst! I paid my disputed bill in full and final settlement a year ago, and they are still writing to me. They ignored many, many letters including special delivery recorded. Avoid dealing with Bon Prix… Read Full Review
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