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Written on: 13/04/2011
I tried to cancel my order 5 minutes after I ordered it realising that they had the wrong delivery address. They said that they couldnt cancel it because it was already being processed, even though legally I have 7 days to cancel it!! But I was busy at the time and forgot to chance them up, since every email takes them 2/3 days to reply to. I had to wait 11 days for it to be delivered, then got their courier to pick up the item to be returned on the 14th day of the time limit. It has now been… Read Full Review
Written on: 08/03/2011
I ordered a dress on 23rd January from Bon Prix which it said was in stock and estimated delivery time was a week. It is now 8th March. I have contacted them on several occasions. In February they told me they were waiting for stock. Today I contacted them again - this time they said that my order had been cancelled because of no stock and I would have to reorder in future when there was stock. Had I not contacted them I wonder when they might have had the decency to tell me my order was now… Read Full Review
Written on: 02/01/2011
Absolutly disgusting service, i am still waiting on a dress i order months ago, i have contacted them several times and i am still waiting on a form which they say they have posted several times. i will definately not be using them again. something needs to be done about them… Read Full Review
Written on: 27/11/2010
Can't understand the problems others have experienced, I have bought underwear numerous times (they do lots of bigger sizes in pretty bras) and they have appeared within two days every time.
Some bras are a bit cheap feeling but others are excellent value.
I would use them again… Read Full Review
Written on: 29/10/2010 by ccctuk (2 reviews written)
I have ordered the same item twice thinking that it may have been me! but in both occasions I never received a confirmation e-mail.
I contacted them by e-mail and they told me they couldn't trace any order from me. In their reply e-mails they kept calling me with a different name!
I am checking my bank statement each day to see if they have debited it anyway.
I will never definitely order with them again.
I wish I had read the reviews before ordering, now it's just a hassle… Read Full Review
Written on: 28/10/2010
I WILL NEVER BUY FROM THEM AGAIN. I PURCHASED SOME ITEMS BACK IN 2010 IT IS NOW THE 28TH OCTOBER 2010. THEY STILL HAVE NOT GIVEN ME A REFUND BACK OF £25.11 THEY ARE THE WORST ONLINE COMPANY IVE EVER USED.I URGE EVERYONE NOT TO USE THIS FRAUDULENT COMPANY AGAIN!!… Read Full Review
Written on: 21/10/2010
My goods arrived on time but sending returning unwanted items was a nightmare. I arranged it via their website for a collection on a specific day... a day off from work & nobody turned up. I called customer service later in the day to be told my request for collection had not gone through due to a technical error. I was fuming as I was told I could not use the Post Office. This made it very difficult for me as I was on a 12 day stretch at work after my day off so I would not be home to wait… Read Full Review
Written on: 04/10/2010
Bon Prix make it absolutely impossible for you to return goods so they don't have to refund you. I have stayed in on three different days from 8am - 8pm yet nobody turned up to collect the package. Will NEVER shop with them again and DO NOT recommend it… Read Full Review
Written on: 10/09/2010 by jem11 (1 review written)
DO NOT WASTE YOUR MONEY ON THIS COMPANY!!
I AM OFF ON HOLIDAY IN TWO DAYS ORDERED MY ITEM LIKE 3 WEEKS AGO AND AM STILL WAITING!!! I CALLED BON PRIX TWICE THEY TOLD ME TO CALL BACK I CALLED 5 MINUTES AGO AND SAID TO THE LADY DOES IT NORMALLY TAKE THIS LONG ETC..... SHE MADE EXCUSES SO I TOLD HER I WILL BE RETURNING THE ITEM!!!
DO NOT BOTHER WITH THEM WHAT A WASTE OF SPACE… Read Full Review
Written on: 16/08/2010
Having read these reviews I would like to say I have shopped with Bonprix on numerous occasions and had absolutely no problem at all. I once had to wait for a T-shirt that was out of stock; however when I phoned them, the staff were very helpful and resolved my query efficiently. The main problem affecting people seems to be with delivery times. There is no delivery time stated when purchasing from them, so how - when no delivery time is stated - can items be late? I wore a Bonprix top… Read Full Review
Written on: 20/07/2010
My advice: DO NOT ORDER from them!!
This was my first order from Bon Prix. After 9 days of waiting I received a letter stating the delivery was on hold because I had chosen to pay by acceptgiro (pay their bill within 14 days after receival of goods). I was requested to pay to the deliverer or by creditcard UP FRONT. Since I was reluctant to PAY UP FRONT for goods I have not even seen or fitted, I called customer service.
I read some reviews, and was shocked with what I read. I called… Read Full Review
Written on: 22/05/2010
Received the latest catalogue today, every item I tried to order was out of stock or sold out, and I am talking a good number of items. Why send a catalogue when you cant buy anything?!! So frustrating as I do like their designs and colours… Read Full Review
Written on: 05/05/2010
I had tried on numerous occasions to make payments to them but they were having problems with there website so when i tried calling them i was put on hold for that long i gave up they have now put a default on my experian credit account although the account has been settled they have failded to update my report since july 2008 so after contacting them i was promised it would be dealt with and still nothing has been done even experian has been contacting them every to weeks and stiil nothing… Read Full Review
Written on: 06/04/2010
I would like to say that Bonprix kept their legal promise
and refunded me and it didn't take that long but it was tedious. You need to apply for a refund by post and first wait for them to send you the form.
Phone them to keep on top of it. Staff were friendly and sincere. So that is a positive for Bonprix.
The only reason I asked for a refund was because their courier service never delivered my parcel and claimed that they did. I had to dispute this.
The lost parcel ( wherever it was) was… Read Full Review
Written on: 16/03/2010
Absolutely awful! Will NEVER use them again becuase their delivery and payment system is seriously dodgy!
There are lots of complaints about them - why are they still allowed to exist?!
I wish I'd read the reviews first.
I am still waiting for 2 items which they claim have been delivered.
And I have filed for a refund form...I just hope I get my money back… Read Full Review
Written on: 03/12/2009
I bought a top from Bonprix in August which although was 'in stock' took nearly 3 weeks to arrive. It didn't look ANYTHING like the picture on the site (a large part of the top was white on the site and orange on the top I recieved!), and was too big so the next day I sent it back first class, asking for a smaller size.
I didn't hear anything back for ages, checked my account - there was no record of them recieving the top or sending out a smaller size. I finally emailed them in October… Read Full Review
Written on: 23/10/2009
Dont bother deliveries are always late
Items not as per the website etc and quality is cheap
AND if you want a refund even though you state on your returned items that you want a refund unless you chase them you won't get it. All they do is credit your account with them and therefore encourage you to continue buying from them.
My guess is they make huge ammounts of money on interest from our money that should be refunded.
DON'T BUY FROM THEM
… Read Full Review
Written on: 11/09/2009
It was my first order with bonprix, I spent 100 pounds. It turns out that only one top and one jeans fitted me, even if all off them where the same size. To be honest I didn't like them at all, somehow those clothes looks much better on website than in reality.
Anyway, I ask for collection of return and I spend 3 days at home waiting for courier, as he didn't shop up at first 2 appointments. I return goods worth 68 pounds,which for me is a lot of money being frozen, as it was 3 months ago and… Read Full Review
Written on: 06/08/2009
I bought a maxi dress in June it looked beautiful,when it arrived it was not as i expected so i returned it. It is now August and i am still waiting on my refund. I have been shopping with Bonprix a few years and the only problem is when you make a return, the refund takes forever. I will think twice before making future orders… Read Full Review
Written on: 05/08/2009
Bon Prix (part of the Freemans Group) have been absolutely awful with delivery, out of stock and worst of all their accounts. Their customer service is the worst! I paid my disputed bill in full and final settlement a year ago, and they are still writing to me. They ignored many, many letters including special delivery recorded. Avoid dealing with Bon Prix… Read Full Review
As rated by real users
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Written by Dave1234567890