Bonprix Reviews

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“I agree with everyone, they are a terrible company to...”

Written on: 19/01/2013

I agree with everyone, they are a terrible company to deal with and their customer service reps are horrid. The emails I received after correcting their mistake was appalling, to say the least. They could have accommodated me and given me the dress, at the price I purchased it at. Some of the clothes are really cute, come on, even though we're ticked off at them, for the wrongs they have done, we know we would not be shopping here if the clothes were gross. The thing is, if they have good… Read Full Review

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★☆☆☆☆

“Do not buy from rip off company”

Written on: 05/01/2013

I did not want an account but it was easier just to do it, shockingly because it was Christmas I was delayed in paying off my account they charged over 12 for 5 days. Do not take out an account pay in full! Also clothes come up 2 sizes larger, remember you have to pay postage on returns just go to the shops it is cheaper!!!… Read Full Review

Dmancini's Comment

Written on: 19/01/2013

I agree fully, they not only don't tell the truth about the order getting 'lost' in the mail, they are not gracious enough to give you the SALE price, even after their little games they play. Oh well, hopefully enough of us will realise what they are and never buy from them again.

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★☆☆☆☆

“Bonprix just dreadful so avoid”

Written on: 26/12/2012 by peteellingsentrickett (2 reviews written)

the catalogue looks good but quality of items once arrive dreadful and now the worst bit if you return items their customer service person tells you they cannot do anything all returns have to go to Germany to be assessed anything to waste time and hang on to your money, do your self a favour and not shop here shop with a company that shows some quality… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 23/12/2012 by Couldntcareless (1 review written)

First of all the sizing is incorrect - I ordered a jacket at the beginning of December 2012 for a christmas present and when I received the jacket it was way too small. When I spoke to customer services about it she said they are european sizes which are different to UK sizes...there is nothing to indicate this on the website as far as I can see. The woman said to order a larger size (which was in stock)and it would be with me before Christmas. I had to pay again for the jacket and the other… Read Full Review

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★☆☆☆☆

“Cowboy Courier Threw Package into Back Garden!”

Written on: 18/12/2012 by CINDY1975 (1 review written)

Took ages to delivery my package (2 dresses). I was out at work when the courier finally arrived with my package, so the ignorant buffoon of a courier took it upon himself to just throw my package into the back garden! Great, so it could have been stolen, got damaged by weather/ taken away by a fox. I will never order from this company again, and will stick to ASOS!! (And no, I don't work for ASOS, I just know a good clothing company when they deliver promptly and don't just throw your… Read Full Review

Peteellingsentrickett's Response to CINDY1975's Review

Written on: 26/12/2012

you cannot blame company for couriers actions

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★☆☆☆☆

“Trading Standards should look into them!”

Written on: 07/12/2012 by StephBright (1 review written)

Absolutely ridiculous! I ordered weeks and weeks ago and I am still waiting to receive my goods from Bonprix. They were quick enough to debit my account, but no trace of my order!I ordered and paid over the phone, as they had issues with their online shop, but I never received an email/letter with an order confirmation. The only evidence of any dealings with them is the money they rapidly deducted from my account. So far, they have offered nothing but the most pathetic "customer service" I… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 23/11/2012

I ordered 4 items to attend a wedding. I ordered in plenty of time as I was going away and needed to make sure I had it before I left. Bon prix say - We aim to deliver within 6 calendar days from receipt of order. Please allow up to 15 days before raising a loss enquiry. On occasions there may be a minimal delay due to the fact that our products are dispatched from Europe. What they really mean is, they get everything from Germany which is shipped by Hermes and until that's received in the… Read Full Review

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★☆☆☆☆

“Terrible customer service and Crazy interest rates”

Written on: 20/08/2012 by maloni (1 review written)

I have paid off my account in 2009 via a BACS transfer, however they have not applied the credit and never contacted since 2009. I have just checked my credit report and it says I have not paid the amount in 2009 and since then they have been adding close to £100 a month as interests and other charges to the amount now on my credit report it says I owe a crazy amount of money. Tried contacting them to correct the situation and have received zero replies. I contacted credit expert and they… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/08/2012

Customer service centre staff very unhelpful, do not expect your account to be acurate, fail to acknowledge payments received then try and charge you for late payment. If you must shop with them don,t open an account, pay by card and have done with it. Would like to 0 stars but the site won't allow… Read Full Review

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★☆☆☆☆

“Bonprix no good!!”

Written on: 09/07/2012

The clothes are ok so long as they have the right size on the label lol, but if you write to customer services with a complaint they don't read it correctly, so then you have to be rude & tell them to re-read, they are pretty dence in a word!! They have an costly number to contact them on & heavy p/p so you are really not saving money by buying from them!! Best try a better class site!!… Read Full Review

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★☆☆☆☆

“Hopeless - Stay away”

Written on: 26/05/2012

bought dress which stated in cat. size 12, but find out now it is really 10/12. Returned as far too small. and paid for the next size up to be sent instead. Arrived today and was exactly the same size as previously sent! Will never use again, telephonist Kim could care less. So I have spent nearly £50 and have nothing to show until my refunds come through in the middle of June!!… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/05/2012 by StarryInk (1 review written)

Bought a pair of maternity trousers from here, received them 6 days later on Sunday 13th of this month. I Bought the trousers two sizes up from what I usually wear as the reviews said they were a small size, they werent kidding! The MATERNITY trousers 2 SIZES BIGGER did not fit! Sent these back on the 14th of this month approximately 11days ago, no refund or acknowledgement at all. Just contacted them via email so awaiting their response. Not happy!… Read Full Review

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★☆☆☆☆

“BON PRIX DISGUSTING RETURNS POLICY”

Written on: 15/05/2012 by TARAKEH (1 review written)

I purchased a pair of ankle boots , I only wore them 3 times and each time the bottom of my feet were wet, I called them and was told they are not advertised as waterproof so i cant send them back....... I thought the whole reason for buying shoes/boots were to keep your feet dry when you go out side.Other wise whats the point in wearing them. The customer adviser said she didnt agree with me...... I said i would understand if it was puring down with rain but it wasnt... They will not help… Read Full Review

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★★★★★

“I Have No Complaints”

Written on: 18/04/2012 by weirdpixie7609 (1 review written)

I ordered from Bon Prix on Tuesday 10th April in the evening and I have just received my order :) So it has arrived within the 6 working days. The only downside (which was my error) I brought the wrong size bra! But their customer service was brilliant as I rang them asking when it would be delivered as I was going out and I am impatient lol. The colour of the items are spot on, the quality of the material is brilliant and they are so comfortable! And the sizing is spot on too. So all in all I… Read Full Review

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★☆☆☆☆

“Problem podvod Bonprix.sk Bonprix.cz bon prix”

Written on: 16/01/2012

have ordered some goods for 76 EUR incl shipping, but most of them looked wery different and quality was terrible, cheapest and lowest quality made in Bangladesh, have returned clothing that cost me 56€, but they refunded only 51€. podvod bol som oklamany bonprix.sk bonprix.cz bon prix … Read Full Review

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★☆☆☆☆

“Oh how I wished I'd read the reviews! Yet another...”

Written on: 25/07/2011

When the catalogue arrived I decided to make an order (£253.00) as I had ordered one item from them last year. But, as above, Oh how I wished I'd read the reviews. Eight days later I rang (this morning) to ask where it was to be told by a very offhand youth that I hadn't placed an order. Nothing ... niet ... nicht ... etc., etc., Luckily the money hadn't been taken. But as I pointed out to said youth, why would I phone if I had imagined the whole thing. No apologies, no suggestions, and… Read Full Review

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★★☆☆☆

“Delivery takes too long. Other websites its about 3...”

Written on: 19/05/2011

Delivery takes too long. Other websites its about 3 days but here its a week. They say they use Hermes (has a bad reputation themselves) but a man in a random unmarked car delivered mine! The clothes are overpriced for the quality they are. Why do we get such poor service now and are expected to pay over the odds for it?… Read Full Review

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★★☆☆☆

“I have had several things from this company as they...”

Written on: 13/05/2011

I have had several things from this company as they look good in the catalogue and on the site but found they are not always true to colour. I always order and pay on account so never lost any money. I had to return my last item as it didn't fit and was surprised to find they'd billed me for the return p+p. That has put me off. Other companies don't do this so they've lost a customer now… Read Full Review

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★☆☆☆☆

“ ”

Written on: 22/04/2011 by dawn932 (2 reviews written)


Oh my goodness! Never , never shop with this company. I placed an order yesterday, and have had nothing but trouble since. One of the items went
through as the wrong size. I only noticed this after I placed the order, so emailed them to change the size. They replied that they couldn't as they processed the order within twenty four hours. I argued that I had onbly placed the order an hour before, and had a bit of a moan about how I would have to pay to return it etc... They came back to… Read Full Review

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★☆☆☆☆

“I tried to cancel my order 5 minutes after I ordered...”

Written on: 13/04/2011

I tried to cancel my order 5 minutes after I ordered it realising that they had the wrong delivery address. They said that they couldnt cancel it because it was already being processed, even though legally I have 7 days to cancel it!! But I was busy at the time and forgot to chance them up, since every email takes them 2/3 days to reply to. I had to wait 11 days for it to be delivered, then got their courier to pick up the item to be returned on the 14th day of the time limit. It has now been… Read Full Review

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