Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
13.7% of users recommend this
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“Terrible service! ”

Written on: 30/07/2013

I placed my order on tues the 23rd of july for an outing on sunday the 28th. I recieved an email on sat the 27th saying i would recieve my order that day, it did not arrive so i didnt have my order on time! Delivery was re-arranged for yesterday and again it didnt arrive! While contacting boohoo 'customer service' it is quite clear customer service is the last thing on their mind! I had to point out that i hadnt even been apologised to! I said in an email i just wanted my money back so boohoo… Read Full Review

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Boohoo.com's Comment

Written on: 30/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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Ashleighsmith's Comment

Written on: 31/07/2013

How you can improve? Hahahahahaha! Why dont you try not stealing from your customers? I paid for a service you provide which you failed to do so which isn't my fault so why is my money being with held from me?! Will not be using this online shop again! What a total joke you are!!!

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“I will never ever buy from here again.”

Written on: 30/07/2013 by xMzKimmy (1 review written)

I saw this company being advertised on TV and saw the free postage to Australia on all orders , so I thought why not , I had a look and saw some things I really liked , so I ordered them ! BIG MISTAKE ! They said it would take up to 8 working days for it to be delivered and that was no biggy. It's now been 10 days , I still have not received my package , I've emailed them twice with no real answer as to what's going on . I will never ever buy from these people again , even if I do receive my… Read Full Review

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Boohoo.com's Response to xMzKimmy's Review

Written on: 30/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“costumer service is a live!! ”

Written on: 29/07/2013

ok so i ordered a dress and after a week i went to go track it down on the boohoo website and didnt understand their tracking status at all! Then i started looking up the reviews they had on their delivery's and got really scared, as a lot of the reviews were saying that they never received their items!! So i contacted boohoo thro email cause they dont have a number to call, which i thought was really weird, but anyways i never got an email back. So i went to their facebook page and complained… Read Full Review

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Boohoo.com's Comment

Written on: 30/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are glad that we could help you today.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Appalling service”

Written on: 26/07/2013

Poor delivery service. Poor records management. Slow, inefficient and frustrating email contact system. Evasive and disinterested customer service. Refusal to refund something I paid for but didn't receive- bad taste, let alone completely immoral! I placed a large order and paid for next day delivery. However, only half of my order turned up. Frustratingly, Boohoo has no contact number so you have to send an email and wait for a response. I was initially told along the lines of 'our records… Read Full Review

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Boohoo.com's Comment

Written on: 30/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Boohoo review”

Written on: 24/07/2013 by sa28 (1 review written)

I placed an order 7 weeks ago. I was told that delivery would be made within 3 working days and although this wasn't the case a card with no details was left outside my mailbox stating that that the parcel was left out in the open (I live in a secure apartment therefore this is a common area). However, there was no package and when I spoke to the delivery company they informed me the parcel was left in the common area although this wasn't case since there is CCTV in operation I got the… Read Full Review

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Boohoo.com's Response to sa28's Review

Written on: 26/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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Sa28's reply to Boohoo.com's Comment

Written on: 26/07/2013

This is not true. Do not Claim what you do not do. Your customer service department is not open 24/7 especially since it took days for you me to receive a reply, secondly its email only, there is no contact number. I do not have further queries nor will I ever use your site or recommend you to anyone ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you so very much for wasting my time and never to have send me the goods I ordered. To maximize your profits you use unreliable delivery firms and you clearly do not know the first thing about customer service. 8 weeks later, I'm still waiting for a refund which I was informed only yesterday. This types of matters do not take 7 weeks to resolve and your ignorance and lack of respect for customers has been duly noted!!!!!!!!! Thank you once again for teaching me a valuable lesson which is never trust a site that does not have a customer service or inquiry line because "apparently they do not need one because they are that good", not my own words this is what you claim, which is not true!!!!!!!!!

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Boohoo.com's reply to Sa28's Comment

Written on: 30/07/2013

Hello,
I am sorry you feel so upset, but as mentioned we are open 24/7, and if you were to contact us via Twitter or Facebook, we are able to respond very quickly for you. Unfortunately on this forum, I can not help you, as we have no e-mail or reference number to work from.
Please do give us the chance to help us.
Many thanks,
Boohoo.com

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“Never ordering from them again.”

Written on: 24/07/2013

Ordered a pair of shoes for a wedding, the delivery said up to 4 working days so I had plenty of time so didnt bother with the express delivery. My shoes got delivered 6 days later, and they did not fit!!!! I ordered my normal size 7 shoes and my foot hung off the back of the shoe!! So make sure you order a size up if you order from them, they also looked really bad quality. Not looking forward to returning them now looking at all of the reviews!!!… Read Full Review

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Boohoo.com's Comment

Written on: 26/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Total Rip Off!! ”

Written on: 20/07/2013

Total rip off and disgusting customer service. Ordered a dress and necklace & they sent me it twice , charged me for it twice ... Then when I sent the second parcel back including one of my items I didn't like, i complained after hearing nothing ! then they said they'd refund me £10 pounds which takes upto 21 days. And that they wasnt two necklaces in the bag with the dress , so basically calling me a liar .... Even though I wrote a letter and put it in with the items explaining it was there… Read Full Review

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Boohoo.com's Comment

Written on: 26/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Terrible company, lousy business. It's a joke, really...”

Written on: 19/07/2013

I ordered few times with boohoo and always had problems. To be honest I order from them some cheap stuff that I don't care much about, but they are awful and I have to warn people out there if they want to spend some money on boohoo and advise them not to do it! First order was 2 coats, everything was fine until in the parcel there was only one coat, I emailed them waiting ages for replay, and it was; We are sorry but the item you ordered is out of stock...lol. Second thing that really got me… Read Full Review

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Boohoo.com's Comment

Written on: 26/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“ A complete shambles - shouldn't be allowed to trade!!!!!”

Written on: 15/07/2013 by boohoosucks (1 review written)

I never really write reviews, but I am so astounded by boohoo's incompetency that I feel I must, to warn other shoppers out there. I have used boohoo once before and found the service on the whole pretty standard - nothing special nothing too bad, however, this sorry tale is the beginning of the end for me shopping at boohoo... On Monday afternoon I ordered four dresses, one for a special occasion on Sunday and the other three to freshen up my summer wardrobe. I specifically chose a Saturday… Read Full Review

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Boohoo.com's Response to boohoosucks's Review

Written on: 15/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, and we will do all we can to find out how the mix up with the delivery dates has happened.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Where's my delivery?! ”

Written on: 15/07/2013

I was very excited on Friday as I searched boohoo for the first time for some new clothes. Admittedly the products are all really nice, pretty, priced well and hard to choose from which is good, the bad thing is that I ordered next day delivery for my 6 items as I had an event coming up that I wanted to wear my new clothes at, on Saturday I waited for my goods to arrive, on 'Track my order' it said it would be delivered at some point that day, it wasn't until about 7pm I got an email saying my… Read Full Review

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Boohoo.com's Comment

Written on: 15/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us we can help you with returning the items mentioned and refunding for you.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“You clearly get what you pay for”

Written on: 09/07/2013

I ordered 8 items from boohoo and the delivery was quite quick and came when I expected. I was so excited when my parcel came as the clothes on the site looked so good, only to reveal the awful quality of the clothes. I ordered two pairs of shoes (size 5) and are clearly too big for me which is ridiculous. A blouse I bought is also made from cheap and tacky material and isn't even stitched properly. On a playsuit I bought the belt loop things have come off due to poor stitching and a necklace I… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us we can help you with returning the shoes that don't fit and your blouse.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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Boohoo.com's Comment

Written on: 15/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us we can help you with returning the items mentioned and refunding for you.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Slow delivery”

Written on: 09/07/2013 by Tiffany90210 (1 review written)

I got excited when I got an email straight after my purchase giving me a recommended delivery day, but i've gotten less excited seeing that i still haven't gotten my items, and it has been over a week late! I'm very disappointed, wishing i had never gone to this website. I just couldn't resist how good the clothes looked on my TV in the ads. The quality of the clothing must be good for such a long wait. If not, i think i will loose my last thread!… Read Full Review

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Boohoo.com's Response to Tiffany90210's Review

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help, if you contact us, we can give you an update on your delivery, and let you know what is happening.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Fast shipping, Good quality.”

Written on: 07/07/2013

I bought 10 items from Boohoo. Planned arrival time is on 9th of July. Guess what? Got it today! I love all of my purchased. I always keep in mind that I'll get what I paid for (mostly because I shopped for sale item and low prices) but Boohoo is different. Good quality with affordable price! Definitely will shop again… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hi there,
Thank you for your great comments, and we are so pleased that you are happy with your items.
We are here 24/7 if you ever need us.
Hope to see you again.
Kind Regards,
Boohoo.com

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“Don't do it!”

Written on: 05/07/2013

First time I order from Boohoo and they get it wrong. I ordered 2 leggings in a medium size. 1 legging was correct, but the 2nd legging had a tag that said medium though it was actually a small size. That means that the person who sowed the leggings in the factory, incorrectly put a medium size tag to the small leggings. This simply should not happen. I will never order from them again… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Pleasantly surprised”

Written on: 02/07/2013

Goods are value for money. Not the best quality but then they are inexpensive and just what my brother's granddaughter in Australia has been asking for. I was worried about the delivery and customer service after reading some reviews.; however, I can honestly say I was treated with the utmost consideration and respect, far exceeding my expectations. The Company couldn't have been more helpful. A big Thankyou to the whole team. L. Treverton-Cooper… Read Full Review

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Boohoo.com's Comment

Written on: 11/07/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“NOT good”

Written on: 27/06/2013

I bought 2 pairs of shoes from this site and both were too small even though I ordered my normal size (UK6). Since I live in Finland I could not send them back cause the postage is very high and it's just wasn't worth it and boohoo did not want to pay return postage even though the mistakes were obviously theirs. Never again. One more interesting thing is that I reviewed the shoes on their website, warning people to order size bigger but my review never showed up. … Read Full Review

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Boohoo.com's Comment

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

Reply to this comment

Vanitycrane's Comment

Written on: 28/06/2013

Please save me from your hypocrisy! I DID contact customer service but you told me I have to pay return postage on items.
Pasting the same comment to all negative reviews is just another proof you cannot be bothered.

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Boohoo.com's Comment

Written on: 11/07/2013

Hi,
Thanks for your comment.
Unfortunately we are not able to action fully via this site, as we have no name, e-mail or account number to go off, but as mentioned please do contact us on Facebook or Twitter for a quick response.
Kind Regards,
Boohoo.com

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“Cute but very poor quality”

Written on: 23/06/2013 by Theresainjersey (1 review written)

Bought a cute "sheep" onesie for my daughter for £25 plus p&p. Delivery was quick but the quality was awful. Thin material and not sewn up properly at the seams, leaving large holes. I sewed up the seams myself but more holes have appeared. Threads also pull on it really easily. I have left a review on their website and will be interested to see if they publish it… Read Full Review

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Boohoo.com's Response to Theresainjersey's Review

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Return process is horrible”

Written on: 16/06/2013 by Crys8278 (1 review written)

I wish I would have read these reviews before I purchased from here. The quality of their clothes are well but some did not fit therefor I returned them. I had to pay my own shipping back which was fine but the process to get my refund is taking to long and by the looks of the reviews I will never get my money back. I will never ever ever buy from here again and I will tell all my friends to stay away. It's unfortunate because I do like their clothes but their return process is the worse!! I… Read Full Review

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Boohoo.com's Response to Crys8278's Review

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“WORST SERVICE EVER”

Written on: 16/06/2013 by Lilmees88 (1 review written)

I ordered a top from them a while ago, it was a small and when I got it it was too big. My friend who is a size large tried it and it was a bit baggy on her too. I returned it and they said they would refund me my postage and the item cost to my bank account. I have been emailing them since last Sunday about this and getting the same response that they will give me store credit. I don't have time to email them everyday about this. They are wasting my time. They're website clearly states that I… Read Full Review

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Boohoo.com's Response to Lilmees88's Review

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“TERRIBLE ONLINE WEBSITE!”

Written on: 15/06/2013 by MrsTOAO (1 review written)

I ordered 2 dresses on a Monday, and paid extra for an express delivery, within 3 business days. It has been four days, so I decided to check the status online, which read: Attempted Delivery - Inaccurate/Incomplete Address. Now I double checked when I registered, and my address was inputted correctly. So what is the issue? Now what frustrates me is that there is no customer service number to call, to speak to someone directly. Make it worse, I am also having an issue getting a number for… Read Full Review

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Boohoo.com's Response to MrsTOAO's Review

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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