Boohoo Reviews - www.boohoo.com

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1.6 / 5
412
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“BEWARE OF THIS ONLINE COMPANY”

Written on: 06/01/2014 by sara5759 (2 reviews written)

Lucky i kept my returns forms when i sent back a couple of items that didnt fit me properly. They kept telling me 21 days...wait 21 days... i waited a month and still no money back in my account or proper customer service. Terrible... dont expect this company to be anything like asos. AT LEAST asos sends you an email saying hey thanks we received your returns and heres your money back in ur account 2 weeks later. AVOID BOO HOO... even the quality of the clothes is really poor like a cheap $10… Read Full Review

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Boohoo.com's Response to sara5759's Review

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment

Sara5759's reply to Boohoo.com's Comment

Written on: 08/01/2014

I appreciate you trying to rectify this issue now that it has been put out to the world.
The list goes on to how many people actually work under your complaints management team. The company you work for must struggle with the amount of complaints.
boohoo is a terrible online company, your staff have been so rude to me aswell. I shop all the time on asos and its a great experience; as i dont live near shopping centers online is easy for me but to have all the correct details with tracking numbers and to see that the item was delivered back to you and then to be told your company cant find it when AUS POST said it was delivered to you, is a joke.

The thing is working for an online clothing company means all feedback of quality, service etc is much easier to make known to the world and because i have all the proof of registered post there is no way you can take it from me.

If im told one more time by a staff member that registered post with TRACKING numbers is not an ideal way of sending things back im going to keep leaving negative reviews. No girl deserves to go through this-
we shop on boohoo expecting the same level of service as asos and now i know your NOTHING LIKE ASOS I will wait and see what your company decides to do!

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“bad customer service”

Written on: 05/01/2014

boohoo.com: i recieved my items but the package was open with half of it missing, the delivery man decided the best thing to do was to send it all back and try to get them to re-order it. so i sent them an email explaining, they replied with, we tracked your order its on the way back to the warehouse you must of not been in when it was delivered!!! i couldnt believe it so i explained again and asked for my order to be resent. then they said what do i have and whats missing. this went backwards… Read Full Review

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Boohoo.com's Comment

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Still waiting 4 weeks later...”

Written on: 04/01/2014 by _Beth_W (1 review written)

As a loyal customer at boohoo, I took the opportunity to order so clothes for over Christmas as I was going to see family. Placing my order on the 10th of December 2013 I am still waiting on the 4th of January!! Although my money came out pretty quickly.... In contacting customer services SEVERAL times, being told it take '2-3 working days' and 'to expect some deltas over Christmas' which is fair enough but after being told the same thing from several people, and they would 'look into it' I am… Read Full Review

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Boohoo.com's Response to _Beth_W's Review

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“Shocking company.... left without christmas presents....”

Written on: 03/01/2014

I would never deal with this company again as they seem totally detached from the courier company that is supposed to be delivering the goods. Communication very poor and have left us 3 weeks later with no delivery and no idea when the good will be delivered as they say they are waiting for info from Hermes.... despite ordering 15th Dec with promise of delivery by Christmas. Now we want to cancel as have given up.... get your act together Boohoo or companies like ASOS who have been a dream to… Read Full Review

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Boohoo.com's Comment

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“WORST COMPANY EVER!!!”

Written on: 03/01/2014 by nessao8992 (1 review written)

I ordered a dress that was reasonably priced, was happy about the no shipping charge and then when it arrived I was to pay over $50 for customs! I was never told about an additional charge and after spending $100 on dresses and told there would be no shipping charge I was not about to pay and additional $50. I asked for a refund time and time again, getting the same ridiculous response that once they recieve the parcel they would process my refund. After emailing them well over 10 times… Read Full Review

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Boohoo.com's Response to nessao8992's Review

Written on: 07/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Worst online experience ever!”

Written on: 02/01/2014 by Rocky_Socky (1 review written)

I ordered some items and paid next day delivery as I was hoping to receive them for Christmas. Today is the 2nd of January 2014, still no goods and no explanation. I was told yesterday that my issue has now been passed onto the enquiries team (still waiting to hear from them). To rub salt in the wound, I received an email from the customer service team asking me to review my goods! I heard from the delivery company that they have not been contacted by Boohoo to pick my parcel up. From day one… Read Full Review

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Boohoo.com's Response to Rocky_Socky's Review

Written on: 03/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“bad service, good clothes”

Written on: 01/01/2014

I ordered a dress and heels at boohoo with the UK Savers Delivery which expects a 3-5 day range. However, my order came after 7 days. If I wanted my order to come in 7 days I would have had the UK Super Saver delivery! I am very annoyed that I have paid extra for the Savers when the service didn't even happen. Although when the clothes finally arrived I was happy with the way they looked and the quality of them. It's just too bad the delivery has tainted my experience with boohoo and I would… Read Full Review

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Boohoo.com's Comment

Written on: 03/01/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Disappointed from the start”

Written on: 31/12/2013

Having just received an email from boohoo telling me they have cancelled my order, I am very reluctant to order from them again. Having made an account for them just 6 days ago I am already considering closing it. Why advertise items if you cannot stock. Very angry with this company. A warning to others, stay away until they can get their act together… Read Full Review

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Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Hate it”

Written on: 30/12/2013

I bought 4 garments from boohoo and returned 3 items of that all in one parcel. Boohoo claims that they received only one garment and did not refund me the money I paid for the other two garments though it was in one parcel. Its not possible that they received only 1 in 3 garments when it was in the same pack. I have never had returns problem with any shopping website, but boohoo is totally unreliable for returns. I did not even think twice before returning the goods as the fabric quality… Read Full Review

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Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Absolutely RUBBISH service, AVOID !!!!!!!”

Written on: 25/12/2013

I ordered my item on 16.12.13 I paid extra money 3,99 for delivery from 3-5 days .This was Xmas present for my sis .Unfortunatelly there was no delivery at all .I sended e-mail to costumer service and they respond : ,,Thank you for your email and I am sorry that you are yet to receive your order. Due to the unexpected high volume of orders we are currently undertaking, we experienced a delay in the dispatch times of all orders. We are working round the clock to get all of our delayed… Read Full Review

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Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Worst Online shopping experience”

Written on: 22/12/2013 by EktaNaran (1 review written)

They were offering a 20% discount so i went ahead and ordered three items. I couldn't apply the discount so emailed them straightaway asking them to apply the discount and cancel my order if they were unable to do it. Not only did they not give me the discount but by the time they confirmed they won't be applying the discount, my order had been dispatched and they said they wouldn't cancel it. My delivery arrived, but one of the shoes I ordered is faulty and a top I ordered is of the worst… Read Full Review

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Boohoo.com's Response to EktaNaran's Review

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Hate.”

Written on: 21/12/2013

I was so excited to find a site that had cute christmas onesies for a decent price. My sisters and I ordered four and when the arrived only three were present. Thats a huge issue that boohoo lost 1/4th of my order... On top of that, one of the onesies had a huge hole along the seam. THEN, a different onesie has one of the poms missing. NEVER ORDERING from boohoo again. Terrible quality clothing. Extremely dissappointing… Read Full Review

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Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Cancelled my Xmas order at last minute”

Written on: 20/12/2013 by T_MCCY (1 review written)

Avoid. Placed my order for a Christmas gift on 13th December. A week later received email that order had been cancelled as it was out of stock. Money has been refunded, but have no time to find a replacement. Very poor service, will not use again… Read Full Review

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Boohoo.com's Response to T_MCCY's Review

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Major Dissapointment”

Written on: 20/12/2013 by AJ678 (1 review written)

Placed my very first and last order with this company in Nov. Thanksgiving weekend for the Cara Camo print hooded parka as a christmas gift for my daughter who saw this jacket and fell in love. Became a little concerned when Dec 16th arrived and I still had not recieved my order. I contacted customer service only to recieve an email stating that the item was out of stock and that my order would be cancelled. I went back to the web site today only to see the Cara Camo parker still being sold… Read Full Review

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Boohoo.com's Response to AJ678's Review

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“DISGUSTING RIDICLOUS FRUSTRATING EXPERIENCE ”

Written on: 19/12/2013

I PLACED AN ORDER NEARLY A MONTH AGO. I PAID FOR EXPRESS SHIPPING. I HAVE YET TO RECIEVE MY ORDER AND ON MY TRACKING, IT CLAIMS MY ORDER WAS DELIVERED. IT WAS NOT DELIVERED. WHEN I DEMAND MY MONEY BACK I GET A RESPONSE THAT IT WILL TAKE MONTHS TO DO SO. THIS HAS BEEN SUCH A FRUSTRATING EXPERIENCE AND MY MONEY HAS BEEN STOLEN. THIS COMPANY HAS TURNED ME OFF FROM EVER ONLINE SHOPPING AGAIN… Read Full Review

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Boohoo.com's Comment

Written on: 31/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Boohoo- Shopping Online”

Written on: 18/12/2013

As this isn't a first time buying online, I am quite aware of the scamming system going on with some online stores but I was quite amazed to find that a shop with such bad reviews could bring such quality to a product. The clothes I purchased were at a decent price, great quality, and perfect fit. The customer service was great. I would definitely recommend this to a friend. Boohoo is an amazing online store that I'm going to go back on to without hassle. It has a variety of womens clothing… Read Full Review

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“ b.s avoid .rubbish bs bs bs terrible don't buy”

Written on: 16/12/2013 by Stacilious (1 review written)

Bad customer service 0 communication ,false advertisement, super late deliveries , terrible experience very disappointed… Read Full Review

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Boohoo.com's Response to Stacilious's Review

Written on: 18/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“ABSOLUTELY SHOCKING - AVOID !!!”

Written on: 16/12/2013

BooHoo.com are opening taking money for orders that they have no intention of fulfilling. I placed and order on the 3rd of December for an in stock item then 5 days later I received an email to say: Some items have been cancelled from order ########, either at your request or due to no stock availability. When I checked on the boohoo.com website on the 8th the item Faith Hooded Pom Pom Onesie - Product code: azz43877 was still showing as in stock. I contacted BooHoo Customer Service only to… Read Full Review

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Boohoo.com's Comment

Written on: 18/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

Reply to this comment
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“Amazing site, throughly recommened! ”

Written on: 15/12/2013 by KJandAW (1 review written)

This site is amazing! I was worried as had read some bad reviews but I have nothing bad to say about boohoo at all. There was so much variety on the site, I found way more than I was looking for and brought 5 items from boohoo. Price is great and delivery was quick. I love every item I received, such good quality and fits perfectly. Going to be using this site a lot!!… Read Full Review

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“SHOCKING COMPANY ”

Written on: 15/12/2013

I have shopped on some pretty poor clothing websites but this tops them all. You would never believe a company who advertise on MTV could be so bad. After ordering some items, I had an order confirmation email to say that I would get a further email when my items are despatched. 10 days later I had still not received an email. I tracked my order online which advised my order had been delivered days earlier!! I have still not received my items or a response despite emailing customer services… Read Full Review

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Raej's Comment

Written on: 17/12/2013

I have had same issue where it states i have had my items delivered by Hermes (carrier company) they state that they left my items in my safe place which was a porch funny though that i don't have a porch. i emailed customer services explaining all of this and i have finally had a response where they asked me to check my "porch" and my neighbors also they asked me to confirm my delivery address. obviously my response was polite but also to the point confirming everything including the fact that i don't have a porch or a front garden. I received an email again today to confirm that they are looking in to this but first i have to sign a disclaimer for that will be sent to my address. Lets hope it gets sent and i receive it!.
Good luck with trying to receive your items or getting a refund.
Rach

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Boohoo.com's Comment

Written on: 18/12/2013

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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