Boohoo Reviews - www.boohoo.com

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“Ordered 200 pounds worth of clothes for my holiday...”

Written on: 25/04/2014 by Chloelew (1 review written)

Ordered 200 pounds worth of clothes for my holiday nearly three weeks ago now sent back all but one item since clothes were of cheap quality when they came back! Sent back item the next day and have yet to receive a confirmation that items have been received in warehouse let alone any email about a refund! Have emailed customer services but shock no reply! Feeling very annoyed! Do not order from here!… Read Full Review

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Boohoo.com's Response to Chloelew's Review

Written on: 01/05/2014

Hi,

If you have not received your refund yet, please could you contact us via Twitter or Facebook. All e-mails to our customer service department are replied to within 24 hours, but we are being alerted to some customers having problems receiving our responses. I do apologise if you have had to wait longer than normal for your refund, but do rest assured, as soon as we have received your parcel, we will refund it straight away for you.
Kind Regards,
Mary
Boohoo.com
Customer Service

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C1993's Response to Chloelew's Review

Written on: 17/06/2014

I have had a similar issue, I ordered £317 worth of clothes. Returned just over £200 worth. For some reason they have only received 5 of the 15 items i returned. I have unfortunately lost my receipt and now i am having issues getting a refund!! Although all the items were there when i returned them and they somehow have 5 of them... where have the other 10 gone? weird ay?

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“Worst Service ever ”

Written on: 21/04/2014 by 5Owen (1 review written)

This is by far the worst customer service I have ever had. I ordered a dress that I wanted for a wedding and paid NEXT DAY delivery for it. Didn't turn up the next day or the day after that for that matter. I didn't receive any message to say it was not coming and when I tracked my order online it said it was on its way, when it clearly wasn't. When I emailed the customer service team they were no help at all, I said I wanted a refund for the next day delivery charge but they said they… Read Full Review

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Boohoo.com's Comment

Written on: 01/05/2014

Hi there,

I am so sorry to hear that your dress did not arrive on time for the wedding you were going to. If we have not managed to attempt next day delivery, we will refund you the cost of this, so please do contact us again and we will do this for you. Unfortunately on this forum, I am unable to gain access to your details, otherwise I do be refunding the postage to you. I am sorry that your experience has not been so great, but do hope that you allow us the chance to rectify this for you.
Kind Regards,
Mary
Boohoo.com
Customer Service

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“Worst customer service ever ”

Written on: 10/04/2014

I purchased $200 worth of clothes from boohoo, and $50 worth in a separate transaction on the same day only a few minutes apart. My $50 package came on 8/4 . I was concerned that my $200 package had not arrived with my $50 one considering the closeness in time when I ordered them so I jumped on Facebook and sent a message asking why I had only received one of my packages. I was told that my $200 package was delivered on 4/4. Was home all day on the 4th... didn't get a knock at the door… Read Full Review

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Boohoo.com's Comment

Written on: 16/04/2014

Hi,

Sorry that you are still waiting for us to come back to you-sometimes an investigation can take up to 28 days to be completed. I can understand that this is frustrating for you, but if you can contact us again, with your details, we will chase this up for you. I wish that I could let you know here, but unfortunately without your account number I really can't find out where the investigation is at the moment.
I hope that we can make amends for you.
Kind Regards,
Mary

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“Disgraceful and unlawful ”

Written on: 04/04/2014 by 493Martinez (1 review written)

A month ago I ordered two dresses from the online store of Boohoo. I received the items a week later and the quality of them was terribly poor. I posted back the items in order to receive a full refund as per their refund policy. It has now been almost 4 weeks and still no refund from the company. I have emailed them on numerous occasions only to receive the automated response and no further contact has been made from their end. I am currently pursuing my legal options through the Ombudsman… Read Full Review

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Boohoo.com's Comment

Written on: 16/04/2014

Hi,

Really sorry that this has happened to you. We are finding that some of our customers are having problems receiving our e-mails at the moment, but we do respond to all within 24 hours. If you could either Tweet or face book us, or send one more e-mail, with a phone number, we will make sure that your refund is done straightaway for you, if not done so already. I hope that we can change your view of us, as we really do value you as our customer.
Kind Regards,
Mary

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“Good service”

Written on: 31/03/2014 by Pink1976 (1 review written)

I ordered a dress from this company . It came very quickly after paying next day delivery . The dress was lovely bit id ordered too many . A refund was issued with no problems . Excellent service… Read Full Review

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“Unhappy customer”

Written on: 25/03/2014 by McNeilwp214 (1 review written)

This is the second time I ordered from boohoo first time had a problem and I had to email them few times and ring up the courier company myself to see where my parcel was, this time my 12 year old daughter begged me to order her some stuff for her , I ordered items on Monday 17th march said it was out on delivery on Thursday 20 th nothing came I emailed boohoo no Answer from them just a stupid standard text, so I waited till Monday 24 th as it said it will be here by then , guess what nothing… Read Full Review

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Boohoo.com's Comment

Written on: 16/04/2014

Hi there,

I'm really sorry that you and your daughter have had problems recently with us.
I would like to help to turn this around for you, but unfortunately have no access on here to your account details. If the order or refund have still not reached you, could you send us an e-mail, and in the subject box please put, F.A.O Team Leader, and we can take a look and rectify this for you.
I hope that we can restore your faith in us.
Kind Regards,
Mary

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“Bad Company”

Written on: 25/03/2014 by Boohooisright888 (1 review written)

I placed an order more than a month ago, and, I have not received my order. I have contacted customer service via email and twitter on numerous occasions only to be told the same thing, that my package is in transit. I have checked on USPS.com and it still says the same thing week after week after week, processed at a sort facility in New York since the first week of March. At this point, I am looking into legal options to recover the money I paid for products that I have not received, and… Read Full Review

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Boohoo.com's Response to Boohooisright888's Review

Written on: 26/03/2014

Hi There,

Thank you for leaving us your feedback here, and I am so sorry that you are having so much trouble receiving your order. I really do want to rectify this for, but unfortunately on this forum I can not gain access to either your e-mail, nor your account number. Your order should not have taken so long to get to you, and I do want to get resolve this for you, by either refunding you, or sending a replacement to you via our express service. I know that you have contacted us via e-mail, could I ask that you do so once more, and head the subject; For the attention of a Team Leader, and we will rectify this for you. If you prefer, we are contactable on Face book and Twitter, 24/7.
I do hope that you will allow us to rectify the problem for you.
Kind Regards,
Mary

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“Stolen delivery money”

Written on: 21/03/2014

I bought a dress off boohoo and returned it because I didn't like the way it fit on me. Instead of receiving the full £20 I paid for the dress I am only being refunded the £16 so they have taken £4 off my refund to pay for delivery costs! If I had known that it was not free to refund I would've paid for the refund myself rather than it being taken out of the original price of the dress. On nowhere in the refund form did it indicate that return delivery was not free in fact because of this I… Read Full Review

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Boohoo.com's Comment

Written on: 21/03/2014

Hi,

Thank you for leaving your feedback here, we do value it. I am sorry that your refund has not been in full, and I hope that we can resolve this for you. Unfortunately on this forum I cannot gain access to your account, as there is no way for me to get your e-mail address or account number on here. If you could contact us via our customer services e-mail address, or Facebook or Twitter, we can take a look at your account and rectify this for you. Returns within the U.K are free of charge, via the post office, so please e-mail us, so that we can correct this for you. We are sad that you are sad with us, and we want you to continue to shop with us, as we value your custom.
Hope to hear from you soon,

Mary
Customer Services
Boohoo.com

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“Should be shut down”

Written on: 10/03/2014 by Sheridan332 (1 review written)

I ordered two items as a first-time customer last month - both were of very poor quality and the seams of a purchased bag had already unravelled.I have contacted customer services three times in just over a week and have received no reply beyond an automated acknowledgement email. It is the worst customer service I have come across and taking into account that they do not have a telephone number they can be reached on makes me very suspicious about this company. Stay away… Read Full Review

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Boohoo.com's Comment

Written on: 13/03/2014

Hi there,

I am really sorry that you are having problems with your bag. On this forum I cannot gain access to your account details, but I would like to be able to help you.
If you can contact via Twitter or Facebook, we can help you very quickly, and would like to be able to sort this out for you. I am sorry if you have not received any of our e-mails from customer services, we will look into this to see what has happened. I look forward to hearing from you soon, and hope we can restore your faith back in us.
Kind Regards,
Mary
Customer Services
Boohoo.com

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“A Mail Order Company that can't do Mail Order”

Written on: 07/03/2014 by Tytrist (1 review written)

I placed this order for birthday clothes for my daughter. I paid for next day (Mon) delivery. I had to contact them to be first told it had been delivered. Then I was told it had not - I knew this already! Reason? They could not find my address! It is right on the street. It has a sign! I am in all of the time. Everyone in the village knows where the house is. At the same time all deliveries from ASOS, ebay sellers, Amazon have been delivered on time!!!! My daughters birthday is tomorrow… Read Full Review

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Boohoo.com's Response to Tytrist's Review

Written on: 13/03/2014

Hello,

Thank you for leaving your feedback, and I am so sorry that we have let you down, and your daughter.
I understand how you must feel, and how frustrating this experience has been for you both. Whilst we try to get our delivery and service right, first time round, we have not done so for you, and I am truly sorry that this has happened, especially when the dress was for your daughters birthday.
If we have not corrected this for you, and I hope that we have, please do contact us at customer services, and we will rectify this for you.

Kind Regards,
Mary
Customer services
Boohoo.com

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“Terrible quality shocking customer service!!!”

Written on: 05/03/2014 by Erinj90 (1 review written)

I am so disappointed with this website. I ordered a snood for a present several weeks before Xmas it arrived Xmas eve. Luckily I was seeing my friend to give her her present as she doesn't live round here. She later told me that the snood did not even fit over her head!! I also ordered a tartan dress for New Year's Eve. It was terrible quality and once again turned up late. I returned the item with the 14 days returns policy to find it can take up to 21 days to refund your money! After several… Read Full Review

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Boohoo.com's Response to Erinj90's Review

Written on: 06/03/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“I've ordered a couple of things from Boohoo, and I...”

Written on: 28/02/2014 by rupal2 (107 reviews written)

I've ordered a couple of things from Boohoo, and I have to say they have come very quickly. Although I did order them through Amazon, so not sure if this made the delivery quicker. The products came as described, and for the price I wouldn't complain. Overall a good experience… Read Full Review

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“NEVER AGAIN!!!!”

Written on: 18/02/2014

I am absolutely furious and disgusted with boohoo. I ordered some clothes for my daughter (For The First Time With Boohoo) who is going to a really important party tonight (Tuesday The 18th Of February) I ordered on Saturday The 22nd and paid for NEXT DAY delivery. We waited all day yesterday but nothing came. It is now Tuesday 4pm and STILL no Delivery!!!!! My daughter has already left for the party now absolutely sobbing her heart out with no new clothes to wear. I emailed boohoo several… Read Full Review

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Boohoo.com's Comment

Written on: 19/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“First time buyer,no delivery for 45 days & Bohoo cancel it”

Written on: 17/02/2014 by apple11111 (1 review written)

Ordered some cloths in Early January'14, didnt recieve my parcel.after 45 days and 10 emails to customer service I asked them where it is?? they said it came back and they can send it back if i want. Now they forcefully refunded my money even though i asked for them to send it again. WORST CUSTOMER SERVICE EXPERIENCE EVER. SO EMOTIONALLY DISTURBED AND HARRASSED. NEVER EVER Will buy again . my tracking id in auspost.com.au was LX828103072IE and its still saying 'object in transit' . even when… Read Full Review

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Boohoo.com's Response to apple11111's Review

Written on: 19/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“how do I get intouch ”

Written on: 15/02/2014

Hello. My son has bought an item from u last Tuesday. He paid for a next day delivery and it's Saturday now, and still has not received it. How do we get intouch. Can't find a phone number… Read Full Review

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Boohoo.com's Comment

Written on: 19/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“disappointed”

Written on: 12/02/2014

i didnt received delivery,nothing!but they wrote on my tracking order Delivered...it wasnt,liers,will try to aware all my friends ,FB ect of this website… Read Full Review

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Boohoo.com's Comment

Written on: 19/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“Cheap! Quick! Stop complaining.”

Written on: 10/02/2014

I have ordered several times from boohoo.com and every time the items were delivered in time and with relatively good quality clothing. Because I live in Australia I get free shipping which is awesome on top of pretty cheap clothing. Of course with any online shopping you shouldn't really order shorts/pants unless you've tried them on in an actual shop because sizing is different for every shop so I wouldn't recommend doing that either with boohoo. It is not over the top service or shipping… Read Full Review

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“really good”

Written on: 06/02/2014 by mazzjulie (1 review written)

I orderd my dress last night and it arrived at 12 today fast delivery and the dress is lush exactly the same as on the net I would deffonatley recommend to anyone and sizes are good fitings … Read Full Review

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“Worse than one star. Worst service of my life”

Written on: 05/02/2014 by Ashhutch (1 review written)

I would never recommend boohoo to even my worst enemy. They stuffed up my order and sent it back to their warehouse, they then took a month to deliver it to obviously the wrong address. I asked what happened to my order and they told me too bad that I never got it and took my money and gave me absolutely nothing. They told me too bad, they can't help me and I am so DISGUSTED to be treated like this and I wonder how many other people they are scamming by taking money but never delivering items… Read Full Review

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Boohoo.com's Response to Ashhutch's Review

Written on: 05/02/2014

Hello.
Firstly, please accept my most sincere apologies for the trouble that you have had with your recent order with boohoo.com, and the problems that have arisen with it.
We really do try to make sure that all problems that may arise, are rectified as quickly as possible, and it does look like on this occasion we may not have given our usual great standard of service.
For us to rectify this for you, and restore your faith in us, we do need to be able to access your details, and unfortunately via this forum we are not able to do. I appreciate that you have contacted us via customer services already, but if you could please contact us again, and put F.A.O a Team Leader, we can take a full look at what has happened, and correct this for you.
Please allow us this opportunity to rectify this problem for you.
We do also fully appreciate all feedback, as it does help us to understand where we can develop and improve our Customer experience
Kindest Regards,.

Mary
Customer Services
boohoo.com

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“Happy with Boohoo.com so far...”

Written on: 03/02/2014 by Kaiki-JJ (1 review written)

I ordered a jacket and the Boohoo site and the confirmation email informed me about that the delivery takes about 5-7 working days. I live in The Netherlands so that is fair. Sent in the order on a Wednesday and the jacket got delivered on the exact the 7th day! Good stuff. Unfortunately the jacket was too big and i had to sent it back. So i did and 5 working days later they sent a confirmation that they received the returned good and the refund was sent the day after! So how fast is that huh?… Read Full Review

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