Boohoo Reviews - www.boohoo.com

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1.6 / 5
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“Damaged Goods”

Written on: 17/07/2014 by Staceyic (1 review written)

I am not a regular online shopper and as much as I enjoyed the initial convenience of online shopping it turned into the biggest headache. I ordered two dresses and a sweater from boohoo and I received damaged goods. The sweater was fine but one dress had a dirty stain on the back as if someone stepped on it and a missing button on the back. The other dress had a missing stone. I was so disappointed as I was looking forward to wearing one of the dresses a day later. Boohoo offered a $12.00… Read Full Review

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“the worst webpage terrible customer service the best liers”

Written on: 05/07/2014 by Peacockfl206 (1 review written)

I ordered 130 euro items. Some cancelled because was out of stock never refunded. I was wait the tracking number for my order they sent one but it dosent work. I communicate with an post courier and they told me that no package received from boohoo for this tracking number. I tried to communicate with them but only lies they said. They said that my order was dispatched but the tracking number wasnt updated for 3 days! … Read Full Review

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“Placed orders over £100 twice now, as liked some of...”

Written on: 04/07/2014 by Alaynac13 (1 review written)

Placed orders over £100 twice now, as liked some of the clothes and shoes. Reasonable price. Each time, instead of standard 3-5 days (which I paid for) it has taken almost 2 weeks to arrive. On this second order, I received half of it and the second half has gone AWOL. Hermes courriers seem to have nicked it? Boohoo were very slow to respond and said they would reorder it (que another 2 week wait) but, now some items are unavailable!!!!! Never again. Grrrrr!!!!!… Read Full Review

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“Still waiting ”

Written on: 04/07/2014

I am still waiting for my refund. Boohoo saying will refund within 21 days but I am waiting already more then that:/ it took me 4 times to order a dress for a wedding and every time I received it was something wrong with it. Mostly some stains or holes, not good! Poor quality and now waiting too long for refund. Wouldn't recommend it at all!… Read Full Review

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Rimkussharon's Comment

Written on: 07/07/2014

I'm still waiting also. I am beginning to think there are no returns or refunds.

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“SHAMBLES”

Written on: 03/07/2014 by 279Briggs (1 review written)

I ordered 3 items from BOOHOO on June 20th and paid for 3-5 day standard delivery. No order received by June 30th. When i tried to track my order it showed that there were no tracking details for my order number.I contacted their customer services who informed me that yes they had processed my order( this i knew as the money had been taken from account) but they had forgotten to send my items out.They promised me they would send my order straight away using a next day delivery courier. Still no… Read Full Review

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“LIARS! NEVER AGAIN”

Written on: 26/06/2014

So i ordered a dress on a Monday to be shipped to the US. I payed 10 dollars for express (1-2 day) delivery, I got charged another dollar for import or whatever. It is now Thursday, no dress, and now I have to go buy something last min!!!!! Oh, and I tracked it in boohoo.com and it now says delay :) that's just great. NEVER ORDERING AGAIN FROM THESE LIARS!!!… Read Full Review

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“Fine with you don't what to return anything ”

Written on: 26/06/2014 by OscarMyers469 (1 review written)

I have bought a few items that have been very cut and worn a lot. But there were some I didn't care for and returned. It has been over a month and I have contacted customer service. They have just sent me a copy of their policy that is all. Even when I gave them a copy of USPS postage and items I returned… Read Full Review

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“Item not delivered ”

Written on: 26/06/2014 by quMiller413 (1 review written)

The delivery service was really bad I did not get my items I delivered, the website is really hard to contact too they didnt reply for a week and then they weren't any help they just told me to contact the delivery service! Would not recommend ordering!!!… Read Full Review

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“NEVER USE AGAIN!”

Written on: 20/06/2014 by zoe.bellchambers (1 review written)

Paid £4.99 for next day del on the Friday received the following Monday!! Refunded me the £4.99 I then sent it back and emailed a complaint! I stated the poor customer service and no compassion for a regular customer recently!i still have not been refunded my money and no apologies! Today I got a bog standard email stating I had been refunded but wait...will take another 3-5 days!! Thanks very much for the fact I may eventually get my money back!… Read Full Review

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“Bad quality & customer care”

Written on: 20/06/2014 by Hannaqg201 (1 review written)

Very poor. Stitching came away on a loose-fitting dress I bought after 5 minutes or wear, obviously not sewn properly. Despite it being the first wear & I still had tags/packaging/receipt they wouldn't refund or exchange because I'd had the item for over 2 wks. Rubbish quality. Avoid… Read Full Review

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“Wrong Order”

Written on: 15/06/2014

The first time I ordered from boohoo.com, they delivered my shoes in 6 days and it was in perfect condition. I was super happy and satisfied. The second time I ordered, that is when all hell broke loose. I ordered a pair of shoes so that it would come in on a week when I scheduled a fashion blogpost. When I recieved the order, the shoes were WRONG. I was so surprised. I tried to get in contact with customer service but they have NO phone number. So I have to email them and their email responses… Read Full Review

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“No items received and money taken out of my bank AGAIN”

Written on: 11/06/2014 by Figueroa91 (1 review written)

So stupidly I decide to use boohoo , I should have learnt from my mistakes! No order delivered and apparently I refused the order according to the tracking website so my items have been taken back to the depot. This is the second time this has happened! My money has been taken out of my account and yet again I am without my items and yet again I am sat here frustrated by the service provided. Don't use boohoo! … Read Full Review

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Natty35's Comment

Written on: 25/06/2014

That's terrible hun hope it gets sorted soon I am still waiting for my item , I won't be buying from them either the quality isn't good a lot of people are having problems with them

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“I like what I order..when/if it arrives”

Written on: 06/06/2014 by lalab87 (1 review written)

Two out of my three orders with Boohoo have been terrible. First order, paid for a cardi and next day delivery - they took my money straight away, the item didn't turn up so after about a week I managed to contact someone who told me that they product was out of stock - why did they process my order? Surely they have a system in place that moniters stock levels? My money was refunded about a month later. 2nd order, both items turned up, albeit a day later than promised. I kept the beautiful… Read Full Review

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Lalab87's Response to lalab87's Review

Written on: 09/06/2014

*Update* the shoes were actually out of stock, I was only told this when I contacted someone through Boohoos facebook page - who were very helpful to be fair. They told me my money would be refunded and when the product was likely to be back in stock.

I re-ordered the shoes again today as they were in stock but it said it was the last pair so I'm guessing that they will take my money then get back to me and say they are actually out of stock again!

I will keep you updated!

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“Order Changed without permission”

Written on: 06/06/2014

I am super angry about this website. I have ordered two items (both in stock when I ordered them) and one was canceled by boohoo without my permission. The reason was given as 'out of stock', but when I looked up the item page there was still one left! So they changed my order and just sent me one item. They also messed up with the prizes a lot. So many things have gone wrong with my order that I do not even know what exactly. All I know is that I am never ever going to order there again. Such… Read Full Review

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“Don't Waste Your Time!”

Written on: 01/06/2014 by Sagei144 (1 review written)

This is hands down the worst and tiring customer service I have ever had. On a Monday I ordered an outfit/costume that I wanted for a party on the weekend and paid EXPRESS delivery for it (was quoted 2-3 business days for Aust. Didn't turn up within this given time frame, not only was I left without an outfit for the theme, I had to rush out and spend MORE money on yet another one suitable for the event. or the day after that for that matter. When I attempted to track where exactly my package… Read Full Review

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“Slowest website ever”

Written on: 29/05/2014 by Moody228 (1 review written)

Have seen a lot of cute dresses on Boohoo's website, but it IMPOSSIBLE to view them as well as selecting size for ordering. The website has been slow for a couple of months now, which is too bad for Boohoo considering I would've purchased several things - if I could actually see them… Read Full Review

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“Sizing is a joke ! ”

Written on: 29/05/2014 by vwHenry108 (1 review written)

The sizing is pathetic ! Two times they canceled my order - once the item even didnt arrived , and now the sizes ! Jesus christ they cant be serious !? Everything its 2 times smaller then actuall size ! The clothes looks so cheap - its just sad! Dont buy from there! Its waste of time and money ! Nothing look like on picture . Nothing… Read Full Review

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“TOTAL RIP OFF!”

Written on: 16/05/2014 by 417Sims (1 review written)

TOTAL RIP OFF! THEY TAKE YOUR MONEY AND DO NOT DELIVER!!!!!! DO NOT BUY FROM THEM!!! Try dealing with customer service and they ask you the same questions over and over again and do nothing about it. It has been 2 months since I paid them and I have still not received a refund or my order. I have sent over 6 emails to this company… Read Full Review

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“Disaster”

Written on: 03/05/2014 by reCastro392 (1 review written)

Ordered a dress on next day delivery, the dress looked fine on the website. When I relieved the dress and tried it on you could see straight through the dress and everything underneath! Very very disappointed that I spent my money on delivery next day to be disappointed in the dress, that I need for Sunday! To only go on the website today to look and be offered free next day delivery. No wheee on the website did it state this dress was thin or see through or I wouldn't have ordered it. Cheap… Read Full Review

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“Worst service ever!!!! Please read!!!”

Written on: 02/05/2014 by AshleyMcColgan (1 review written)

Hi. I have a night out tonight with friends for a special occasion and I ordered 2 skirts (as I wanted to ensure I had a skirt encase I didn't like one) I PAID £4.99 for NEXT DAY DELIVERY on Monday and it's now Friday and still no sign of the parcel. I am extremely annoyed as I now have nothing to wear and I need to leave for my night out in a few hours so no time too look for anything else. If I knew this would be the case I would of ordered of ASOS!!! It said it was shipped on Tuesday but… Read Full Review

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