Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
420
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Boohoo - www.boohoo.com - Ask a question now

Media Gallery for Boohoo - www.boohoo.com

Boohoo - www.boohoo.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“"Nightmare working at boohoo”

Written on: 04/02/2015 by Test123456789 (1 review written)

I have previously worked for boohoo and can tell you that it was an absolute nightmare to work within the company. They have no organisational structure. do body in the business really cares and follows company polices. A company like boohoo need to look at themselves in the mirror and see what needs to be changed and this can only happen from the the top. One aspect which was really bad about boohoo was the lack of training involved to help you understand the organisation better. I would… Read Full Review

Visit boohoo.com
Report this review

“Bad Quality Products & Even Worse Customer Service!!!”

Written on: 03/02/2015 by Anikab4 (1 review written)

This company should go out of business. I have never known such a badly operated business! I received a gift from a friend for Xmas and upon arrival the necklace was broken. I asked to exchange it as I did not want the necklace again due to it being badly made and they kept on telling me I couldnt as they had more in stock. I eventually got them to change it for a few other items and on arrival, another item was broken. (Seriously Boohoo, do you not check the products when you send them?). I… Read Full Review

Visit boohoo.com
Report this review

“Definitely Would Not Recommend!”

Written on: 02/02/2015

I bought 3 items of clothing & spent over $50 so of course got free standard postage to New Zealand. That means up to 8 days. It has now been 10 days! I have tried emailing them but have had no reply at all! My parcel says it has been in transit since Saturday the 24th of Jan, it is now Saturday the 31st of Jan! I'm not impressed at all. I wouldn't recommend this site to anyone, first time buying off here and I'm very disappointed. If I knew what was happening with my parcel then maybe I'd feel… Read Full Review

Visit boohoo.com
Report this review

“Worst Company ever”

Written on: 31/01/2015 by Scamed12 (1 review written)

Had to notify my Bank before I got a response from BooHoo. Even though I followed there returns policy after a Month they tell me they still don't have my return. You can't call them,only Email and they just respond with excuses. After I informed them I was notified my Bank they found my Shirt and said now it could take up to a Month to receive my refund. My Bank told me do not respond to them. If you have an experience like this call your Bank and report them that is the only way you will get… Read Full Review

Visit boohoo.com
Report this review

“Paid extra for next day delivery, one month later.....”

Written on: 28/01/2015 by KaylinSullivan (1 review written)

I paid extra for next day delivery on a Wednesday expecting the item to arrive on my Birthday that Friday. I waited home all day, and by 4pm my party was looming i refreshed my tracking page (for the millionth time) only to see that they had updated it on DX SECURE but not BOOHOO that my item had been "failed to be delivered".. No note through my door, nobody rang my doorbell, nothing.. So i called DX SECURE and discovered that my dress would be avalible for pick up at 6pm from Bristol. But my… Read Full Review

Visit boohoo.com
Report this review

“Awesome website ”

Written on: 21/01/2015 by Pattondo266 (1 review written)

To be honest, I was hesitating to order from the website after reading some reviews but I am SO happy I did place an order!! I got my package and everything fits great, such cute pieces and beautiful style!! I will order from this website again for sure and would highly recommend it to others. Great buy, great clothes and great prices !!… Read Full Review

Visit boohoo.com
Report this review

“Amazing delivery and such good buys”

Written on: 15/01/2015 by Hardy404 (1 review written)

The delivery I managed to get free as boohoo do lots of really good deals/voucher codes, which was great by itself, however boohoo managed to dispatch my delivery the same day I bought it and it was deliver to me the next day! (I didn't even pay or ask for next day delivery). I was very impressed. Moreover I bought 2 cardigans, on I managed to get for £7 down from £30 and have already had a lot of compliments for. The material of that cardigan is particularly nice and is now one of my most… Read Full Review

Visit boohoo.com
Report this review

“Cute Clothes Great Prices ”

Written on: 11/01/2015

Ok.. After reading these reviews I was freaked out but the dresses were so cute and adorable I thought I'd spend $50 worth. I love the "midi" dresses because all the dresses I find in stores are way too short. Anyway, the shipping is horrible. My first order took 15 days and my second took 10. But for the price of the clothes it's worth the wait if you have time. I will be ordering from them again soon… Read Full Review

Visit boohoo.com
Report this review

“NOT TRUSTWORTHY TO SHOP HERE”

Written on: 06/01/2015 by JimmyMalloy (1 review written)

I am beyond disgusted from this website. It is NOT trustworthy to shop here. Don't believe me? Go to their website and see for yourself. They advertise that "they pay for duties and taxes" and that there "will be no surprise charges". However, I am being SLAMMED with duties and taxes (I live in Canada). I am beyond livid because that is the whole purpose I shopped there, and spent over $100 which isn't pretty with taxes and duties. Under their terms and conditions it says that the customer is… Read Full Review

Visit boohoo.com
Report this review

“BAD SITE!!! DON'T BUY ANYTHING FROM THIS SITE!!”

Written on: 30/12/2014

It has been over a year and this site refuses to reimburse me for a package I never received. they directed me to go through USPS and we all know that's a dead end. This is not fair that I've spent my hard earned money to purchase an item I needed A YEAR AGO and I'm still stressing about it!! I deserve a refund. Don't buy anything from this site… Read Full Review

Visit boohoo.com
Report this review

“cute clothes, poor service.”

Written on: 13/12/2014 by 464O'Connell (1 review written)

they say up to 8 working days for shipping. its been 10. i emailed them and they said it would take up to 3 more working days! ha! i needed the items for a party and even if they came on the 10th day it wouldve been fine. i like their cat walk videos and it sets them apart from other sites. i would be be nice if we could get our packages on time :)… Read Full Review

Visit boohoo.com
Report this review

“next day delivery ”

Written on: 08/12/2014 by Jayynieee (1 review written)

usually boohoo is brilliant, brings your clothes super fast. however this time I ordered next day delivery on Thursday but there was an address query, I comtacted them through Twitter and they said they had sorted it and should arrive Monday, I waiting until Tuesday and still hadn't came so I tweeted them again and again they said they had sorted it I did this another time and and emailed then and a week later it still hasn't came so I asked for a full refund as it still hasn't arrived a week… Read Full Review

Visit boohoo.com
Report this review

“Next day delivery is a sham”

Written on: 06/12/2014 by KarlieMcCain369 (1 review written)

I ordered a jumper on next day delivery for a party. Guess what, it didn't arrive. Hard time contacting customer service but they did reply quite quickly and refund my delivery cost, but the whole order is a waste of time now. Going to have to return and try to get a refund… Read Full Review

Visit boohoo.com
Report this review

“No refund.”

Written on: 03/12/2014 by Joannacbef (1 review written)

It has been three weeks since I sent back the items,but even with USPS confirmation number, they insists they don't see my return, and refuse to give me their telephone number. I guess I am screwed on this more than $100 purchase… Read Full Review

Visit boohoo.com
Report this review

“Worried”

Written on: 27/11/2014 by Bena243 (1 review written)

After reading this I'm kind of concerned about a) if my order is going to arrive and b) what's gunna be in the package in terms of the right order and the right sizing. So far I'm not totally impressed with the delivery time. I was quoted 8 days, and it's now been 10. I emailed early on and they sent me back a tracking number which leads to a site that says my clothing was in transit but the last update was the day I ordered it. I then clicked the link that says something about the WnDirect… Read Full Review

Visit boohoo.com
Report this review

“Not Happy At All!”

Written on: 14/11/2014 by Harrison139 (1 review written)

Loved the way my dress looked online. It was described perfectly as to how I wanted it to look. But when It was delivered to my door, the description was completely wrong. It didn't look like the online item at all. I ordered a Cream dress with cream embroidered pattern on top, the dress that came to my was YELLOW... No exaggeration! Yellow, with WHITE embroidered pattern on top! It looked disgusting. I understand that, you'll never really know what you order until you see it in person. But… Read Full Review

Visit boohoo.com
Report this review

“delivery”

Written on: 04/10/2014 by Humphries73 (1 review written)

I ordered a dress and chose next day delivery, yet my order did not arrive but my mums did although she ordered way after me. They have not responded to my e-mails. Waste of time… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,
I am really sorry to hear you did not received your parcel on time.

We would like to rectify this for you please contact us or you could contact us on Facebook or Twitter and we can look into this and resolve it for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“weeks for refund!”

Written on: 04/10/2014 by Hutchisonca208 (1 review written)

I have returned a top to boohoo over 2 weeks ago now and have still not been refunded! They've ignored all emails apart from 1 where they said I'd have my money in 48 hours, this was 3 days ago and still nothing! They've had the item for 2 weeks now as I have a tracking number. Avoid! Terrible!… Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

hi,
i am really sorry you have not received your refund please contact us.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Incompetent cheats”

Written on: 28/09/2014 by isBeck271 (1 review written)

This is the second incident I've had with Boohoo regarding improper delivery of my items. This time the customer service contact had the nerve to ask me to go investigate whether my items were delivered to my neighbors and colleagues. They're claiming to have delivered these items a week ago. Why bother with shipping addresses if you're going to drop off my stuff with whomever you please? In essence, Boohoo sucks. … Read Full Review

Visit boohoo.com

Boohoo.com's Comment

Written on: 29/10/2014

Hi,

I am really sorry to hear your parcel wasn't delivered to yourself.

Please contact us, then we can resolve this for you.

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment

“Brilliant service and quality ”

Written on: 25/09/2014 by Summercotterill (1 review written)

I've gone on three holidays in the past three months so have been buying lots of new clothes I looked on boohoos website and brought everything for holiday off this site. I think the prices have been fantastic and the quality is better than I thought it would be! The deliverys have always come so fast on every purchase ive made, I've ordered all in bits and separately and it's always with me in a few days! Have and will continue to tell friends about this site I couldn't be happier with… Read Full Review

Visit boohoo.com

Boohoo.com's Response to Summercotterill's Review

Written on: 29/10/2014

Hi,

I am really please you are happy with all items your received from us.

Thank you for the feedback :)

Kind regards

Lauren

Reply to this comment
Report this review Read 1 Comment
overview
boohoo.com