Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
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“I love boohoo. It's a very easy site to use. Prices...”

Written on: 13/05/2011

I love boohoo. It's a very easy site to use. Prices are great,and love love love the catwalk video option when veiwing.I will be recomending boohoo to everyone i know. The choice of clothes,and styles are very good. Check out clearance. Very trendy, not too young. All together brill!!!!!… Read Full Review

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“Firstly i paid for the most expensive delivery service...”

Written on: 12/05/2011

Firstly i paid for the most expensive delivery service and it arrived after 9 days. I asked for a refund for the delivery cost and they refused saying it was my mistake to choose this service as was over the bank holiday period so as it's my fault they were within their rights to keep my money!! Online theft?? I definatly think so!
Second the qaulity of the products were so poor i sent 2 of them back, but who knows whether i will even get this back after reading some of the reviews from other… Read Full Review

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“Have bought a few items from boohoo over the last few...”

Written on: 06/03/2011

Have bought a few items from boohoo over the last few years and have had no problems, however, I recently purchased 3 items. One I decided to keep, one was unsuitable and the other faulty. I returned the 2 items and received an email confirming receipt, however I have received no refund. I have sent emails and telephoned. My emails went unanswered and I was immediately put on hold for 10 minutes when I telephoned. Paid by paypal and have submitted a claim so I hope that I can receive my… Read Full Review

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“This is the worst online company I have ever brought...”

Written on: 23/02/2011

This is the worst online company I have ever brought from. Despite their site offering delivery within 3-5 days I had to wait 4 weeks. On receipt the dress did not fit and looked very cheap. Having returned this dress 8 weeks on I am still awaiting a refund. This company do not answer the phone and will not respond to emails if you have a problem. Had I have know how bad their customer service was I would never have ordered from them and will definately NEVER EVER use this company again… Read Full Review

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“i ordered boots for my young daughter and paid by...”

Written on: 15/02/2011

i ordered boots for my young daughter and paid by credit card. items appeared to be dispatched but royal mail have failed to deliver them, royal mail arent convinced they were sent and im starting to wonder. royal mail advised me to contact supplier who will need to put in a claim with them to refund me or send replacement goods. after a delayed order previously where they issued a used dispatched track n trace number i was a bit dubious and wish i'd stuck with my gut instinct. needless to say… Read Full Review

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“Sent all items back, 1 faulty one was sent back weeks...”

Written on: 10/01/2011

Sent all items back, 1 faulty one was sent back weeks ago, no refund what a surprise. Wish I'd read up and paid by paypal. So they have my money and goods and aren't replying to my emails… Read Full Review

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“I ordered a dress from Boohoo, and was pleased when it...”

Written on: 10/01/2011 by kkff (7 reviews written)

I ordered a dress from Boohoo, and was pleased when it arrived on time - unusual for a lot of online stores !
I assumed that I'd found a must-go-to store, what with the reasonable price thrown into the mix, but once I opened my package I saw why.

The dress I bought was a size 8 - fitted around the waist, was too baggy around the chest and was way too short. I assumed this was because I'm quite tall [5'9] but my friend tried on the dress [she's 5'2] and it was only just wearable on her. The… Read Full Review

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“Ordered from Boohoo a few months ago for the first...”

Written on: 06/01/2011

Ordered from Boohoo a few months ago for the first time. Got 3 dresses for work, nothing flash but nice. Paid for next day delivery and got them! No probs what so ever!… Read Full Review

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“No items - No refund - took my case to PayPal. Very...”

Written on: 05/01/2011 by P66MrsS (1 review written)

No items - No refund - took my case to PayPal. Very similar to other reviews. First order goods faulty, reordered and Home Delivery Network claimed they had left goods in the garden. No goods there.
Boo Hoo did respond to emails ( at first) but made no offer of refund despite repeated requests. Going through Pay pal a godsend - would recommend all buyers to use Pay Pal. Would not recommend BooHoo or HDL… Read Full Review

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“Bit cheaper than asos so I normally use them if I need...”

Written on: 21/12/2010 by smc85 (4 reviews written)

Bit cheaper than asos so I normally use them if I need something quick and that I wouldn't be fussed about keeping for too long. Good for vests and leggings as there only around £6. Not the most glam but does for the basics… Read Full Review

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“This website is attractive, you but what appears to be...”

Written on: 17/12/2010

This website is attractive, you but what appears to be nice. My coat arrived faulty, have rang customer services over 50 times now, no answer. Have emailed them and had no response. Ive bought another coat which was 7 days ago and still not recieved it. LUCKILY I paid with paypal, so I have them to help me. I would AVOID them completely, if you must buy from them, pay with paypal!!!! I cant stress this enough. I have an open case now, and boohoo are still ignoring me!! THANK GOD FOR PAYPAL!!… Read Full Review

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“Brought a coat on today only sale Sh*t company...”

Written on: 10/12/2010

Brought a coat on today only sale Sh*t company refunded me saying not instock after four days, when it should have been instock and delivered

Not Recommend… Read Full Review

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“Dont shop here! I purchased items in the sale and am...”

Written on: 08/12/2010

Dont shop here! I purchased items in the sale and am still waiting on items to be delivered about 4 weeks later, they do no respond to emails advising that items have been delivered even tho I confirm not receiving them. I requested my money back after they provided me with thsat option, but still yet to see funds reversed on my credit card.

The company cannot cope with volume of orders and their customer service is shocking, only when you threaten legal action do they get in touch with you!… Read Full Review

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“After waiting for 2 weeks after I paid for next day...”

Written on: 02/12/2010

After waiting for 2 weeks after I paid for next day delivery, sending over 20 emails, and calling countless times I am still not any closer to getting my product or a refund.
They have however refunded me £1 of my postage which they advise me is the difference between Next Day delivery (what I had paid for) and standard delivery... how generous of them.
The staff are rude and unhelpful, I have not had 1 response to any of my emails and when I call they cant help.
I would recommend that no one… Read Full Review

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“ ”

Written on: 25/11/2010 by kelloggs13 (2 reviews written)


24 November 2010
No refund after four weeks
i ordered some clothes for a special occasion, i came home from work one friday night to find a card from home delivery network saying they had left parcel in the bin. i went to look in the bin and there was no parcel. i called them and explained what had happened, they said they would get in touch with boohoo but i should also to get a replacement. tried ringing but no one answered the phone so i emailed and received no reply. the next couple of… Read Full Review

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“Although boohoo have some cool clothes their customer...”

Written on: 15/11/2010

Although boohoo have some cool clothes their customer service is appaling. ive ordered a few things in the past mainly jackets of around £45-50 with standard delivery they took a week to arrive and had no other problems however it was only a matter of time before i came across some issues like evryone else dont use the next day delivery everytime ive used that my orders have gone wrong and either not arrived as the item sold out even tho advertised as in stock on site but my money was still… Read Full Review

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“Never ever use boohoo! ”

Written on: 21/10/2010

Never ever use boohoo!
There customer service is SHOCKING!
I ordered items almost a month ago- still waiting to hear where these items are. Also, customer services are rude and DO NOT responde to any e-mails.
I am taking legal action against this company to get my money back-
I do NOT recommend, spend the extra £20 and shop online with ASOS!
DO NOT USE BOOHOO, avoid at all costs!! <3… Read Full Review

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“i recently ordered some items from boohoo. i rececived...”

Written on: 24/09/2010

i recently ordered some items from boohoo. i rececived a conformation letter with all the things i've purchased and the total fund i spent.
i recieved the delivery on time but when i opened it some of my items waren't there, then when i looked at the invoice it was a compltely different sum of money from what they sent me on the internet conformation.
they withdrawn the fund out of my account which was about £40 and the invoice they sent in the delivery was around £26.00 with some of the item i… Read Full Review

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“It's not called Boo hoo for nothing. ”

Written on: 27/07/2010

It's not called Boo hoo for nothing.
Okay the clothes are cheap but the quality is cheaper.
Plus the my most recent order didn't arrive and the customer service was slow and rude. My email was sent back to me with SPAM in the subject heading.
Not impressed… Read Full Review

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“I wouldn't recommend to an enemy let alone a friend....”

Written on: 13/07/2010 by samsamC (1 review written)

I wouldn't recommend to an enemy let alone a friend. The customer service is appalling! Paid next day delivery, 10 days later still waiting. Was told to track the package myself using the courier website. The courier website said they'd tried to deliver 3 times and left a card each time - liars I did not recieve any cards form them and am starting to doubt they ever attempted to deliver in the first place! Regardless I PAID for next day delivery therefore expected the package the next… Read Full Review

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