Boohoo Reviews - www.boohoo.com

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1.6 / 5
417
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“Awful”

Written on: 10/11/2012 by dannie94.x (1 review written)

After ordering a product, i was sent an email saying that my order had been refunded but gave no reason as to why because i definitely hadnt asked to return it. I then went on to order a similar product on next day delivery because they only told me my previous one had been out of stock, a day before it should have arrived. When i finally got the product i wanted, they had sent me someone elses order! Next day delivery costs £6! Ridiculous company and i will never buy from them again… Read Full Review

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“terrible”

Written on: 10/11/2012

I've ordered from Boohoo for years. Sometimes the clothes can be amazing but they can look a bit cheap other times. However they don't refund people properly and they don't tell the truth about what's happening. Very unhelpful!… Read Full Review

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“Boohoo returns”

Written on: 08/11/2012 by Billywilly98 (1 review written)

If you are unfortunate enough to buy clothes from these people and they don't fit, don't be in a hurry to spend your hard earned money elsewhere. They will hold you to a 21 day period for your return, even if you've sent the items back immediately, then, here's the good bit, then up to a further. 30 days for your money back!!!!! What year is this, please please avoid this company, customer service is s##t… Read Full Review

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“BAD BAD BAD CUSTOMER SERVICE”

Written on: 08/11/2012

So i ordered a jacket from boohoo and my address book didn't update even though i had updated it before I ordered it. As soon as they sent the confirmation email I replied straight away asking them to send it to my current address. 6 hours later this rude obnoxious person replies saying no it has been despatched so there's nothing that can be done and tried to tell me I can send the item back.... how can i do that if i have no access to my delivery address or ordered item I begged and suggested… Read Full Review

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“Only order if you don't need to change the size”

Written on: 03/11/2012

I'm really upset as for the first time ever I thought I would try - 'This online stress free shopping' I've heard some good feedback using 'Boohoo' especially as the adverts prompted you every 15 minutes. I purchased this lovely coat and opted for the next day delivery £5.99. I was happy to pay for this as I used the 'Order5' voucher which entitles you to £5.00 off orders over £40.00. I was happy with the speed of delivery and packaging, the quality of the clothing was very good but… Read Full Review

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“No reply for faulty goods”

Written on: 31/10/2012 by jacann1159 (1 review written)

I bought a bag for my daughter for £30.00 and the zip broke after two weeks. I e-mailed as to how I could return it and asked for a replacement or a refund. After two weeks and 2 e-mails I decided to return it with a returns label and a cover note. A week later I have still not heard anything, not sure what to do next. I will not be purchasing anything from them again… Read Full Review

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“Good products - but don't expect to return anything!”

Written on: 30/10/2012 by michaelsowa (2 reviews written)

I placed an order for two items for my wifes birthday. Website great and products good at reasonable prices. Items arrived in acceptable times. However when the time came for my wife to unwrap the presents unfortunately one of the items were the wrong size for her. I just needed a size larger. I contacted BooHoo to return the item and they accepted the return. When I went to pack the item to send it back I then made the discovery that there was no option for an exchange. So I wrote a note… Read Full Review

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“BOOHOO is brill”

Written on: 26/10/2012

I always buy my dresses online and have bought many clothes on boohoo the UK website and have always gotten my clothes within 2=3 days, great material and great prices… Read Full Review

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“Tatt and poor customer service”

Written on: 23/10/2012

I can say that what you see on line all looks very nice. However, once bought and received it soon becomes clear why its priced the way it is. I would not like to even imagine what boohoo pay for each item as when you look at where its made its makes you wonder about the ethics! I also had a problem with my order, wrong item 3 times! When I called to complain they were very unhelpful and rude. Avoid boohoo.com… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“You get what you pay for”

Written on: 19/10/2012 by Kimmy30 (1 review written)

Purchased four dresses which were priced at $40. Very disappointed, the material is terrible. One dress had stains on it and another dress went out of shape after just one wear. The dresses looked good on the website so i had high hopes. Would rather spend more money and get better quality items. i guess you what you pay for, would never buy from this company again… Read Full Review

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Boohoo_Customer_Service's Response to Kimmy30's Review

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Horrible”

Written on: 09/10/2012

I will never order from boohoo again. It took weeks to receive my order which I sent numerous emails about. They did say that I could receive 20% off my next order, however I will not be buying from them again. When I received the clothing, I was greatly disappointed with the quality of the products. On the website, the clothing looks much better. I purchased a 250 dollar order and 50% of the clothing had stains or were not wearable due to the dodgy, cheap fabric. The prices are pretty good… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Worst online shopping retailer I have dealt with”

Written on: 09/10/2012

This company advertises on UK television so I didn't expect the shoddy experience I got. I placed the order on 27 September 2012. On 6 October I had not received the package and checed the status online. Tracking information stated that the package had been delivered on 2 October. Since I hadn't received it, I tried to contact customer services. As there is no phone number so you are forced to communicate by email and wait hours / days for a response (assuming you get one at all). I… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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Guest542's Comment

Written on: 25/10/2012

Thank you for this response. At the time I wrote this review I was very angry with the service I had received from boohoo. As it was my first experience with shopping with you my initial impressions were very poor. I think my frustrations were compounded with the fact there was no telephone contact number and so matters could not be resolved quickly.

Once I contacted you through facebook, I found your responses were much more prompt and this helped greatly. Ultimately I was satisfied with the way in which the matter was resolved and, had these prompt responses occurred earlier, I would not have judged you so harshly. In respect of the items ordered (which have now been received), I thought they all represented good value for money, although I did return the items that did not suit me. I am waiting for the refund, but as yet there has not been any undue delay in that regard. I hope this goes some way to balancing my review.

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“Buyer beware...'google reviews on boohoo.com before...”

Written on: 08/10/2012

Ordered 2 items from boohoo.com early August after seeing the advertisment on TV, I went online to check them out. All the clothes looks fashionable and nice on the website so I have ignored all the bad reviews that I've read online and still went ahead to give it a try....HUGE MISTAKE!! Only one of the item that I have ordered turned up (several weeks later, the material wasn' that good either), the other item I've ordered did not turn up despite being ordered at the same time. emailed… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Australians Avoid Boohooo”

Written on: 05/10/2012

Australians don't order from Boohoo, when you go through the register they charge you GBP & not AUD & don't refund the difference. They won't answer emails. They charge you $70 GBP rather then $70 AUD!! So DOUBLE!!!! Have made a complaint to the Commonwealth Bank… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

We do charge $ AUD for our Australian customers, however if there has been a technical error and your order has gone through in GBP we would be happy to refund the difference to you.

Please could you e-mail a copy of your bank statement (showing the amount you have been charged for the transaction) to us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues and refunding the amount you are owed urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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Corinna's Comment

Written on: 26/10/2012

What a load of bulldust, I had numerous correspondence emails with you & you stopped replying! Pretty much had one of your staff say suck it up we WON'T refund you. Thankfully we have banks that are more then happy to chase it for you as what they call in the legal system FRAUD!

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“Shaddy company”

Written on: 30/09/2012 by magentasky (1 review written)

I spend $100, 3 items the quality is like forever 21 and it's okay but no for the price. But I notice they also charge me an international fee of $2. The principle here is what is bothering me because I can't find that fee anywhere in their website. Thankfully I read reviews everywhere about this place and they lost my business for being shaddy. Well, they live up to their name- boohoo!!!!… Read Full Review

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Boohoo_Customer_Service's Response to magentasky's Review

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

We do not charge any additional fees aside from the cost of the items plus shipping.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Rip-off and cheap rubbish”

Written on: 21/09/2012 by JenPrev (4 reviews written)

I ordered 6 items, only 2 of which were passable. Really cheap quality goods... worse than market quality. One of the items I ordered did not arrive as they sent the wrong item by mistake. I told them of their error and sent it back but they now inform me they will not be sendng me the correct item. They say I have to place a new order, therefore paying postage again. Disgraceful and surely against the law. I shall be reporting them to trading standards… Read Full Review

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Boohoo_Customer_Service's Response to JenPrev's Review

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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Jenprev's reply to Boohoo_Customer_Service's Comment

Written on: 25/10/2012

I emailed that email address numerous times and each time you refused to send me the correct item. So what is the point of emailing again?

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Boohoo_Customer_Service's reply to Jenprev's Comment

Written on: 25/10/2012

Hi,

I'm sorry to hear you didn't receive a reply.

If you can provide your 7 digit Order ID number here for me then I will look into this personally for you.

boohoo Customer Service

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Jenprev's reply to Boohoo_Customer_Service's Comment

Written on: 25/10/2012

I did receive replies. Each time I was told you would take the item back but you would not send me the correct item that I actually ordered. I was told by (name removed) that you would refund me but would not send me the correct item. She said I would have to order again. I said that was not fair as I would have to pay postage again. (Name removed) then replied and said sorry we don't intend to anger our customers but she still said all I would get was a refund. So I went through all that and never got sent the item I ordered and if I wanted it I was told twice that I would have to pay postage again to have the correct item sent to me, by placing a new order. That is disgusting customer service. You made the mistake so you should go out of your way to correct that mistake. The only person who has gone out of their way is me. Order number 7653554.

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“Did not provide a refund on returned goods - frustrated!!”

Written on: 21/09/2012 by RMason (1 review written)

Did not provide a refund on returned goods, which I posted back, via the post office, using the prepaid bag. I would never use them again after my experience and I will make sure all my friends and colleagues at work are aware as well as my Facebook friends. It appears to be a big scam, and there are lots of similar reviews I found afterwards, when I had a problem. Boohoo, does make you boo hoo!!… Read Full Review

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Boohoo_Customer_Service's Response to RMason's Review

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“No Customer Service”

Written on: 14/09/2012

I ordered a pair of boots and a dress with standard delivery, which was free through an email I received from the company. I was also given a 20% discount through the same email so I ended up saving a lot on my purchase. The next day I received an email saying my order had been cancelled due to no stock- boohoo state how many items are in stock when you order so I find it very hard to believe that both items are out of stock. I was told I would be refunded....no refund as of yet and no way of… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“bad company”

Written on: 12/09/2012

Okay, well I ordered several items from boohoo. Total cost: $205 NZD. And I am 100% peeved off. We used a prezzy visa card with the money on it incase they were cheap skates that took our money, which they did. We received an email saying: your clothes have been cancelled because of popularity". Personally, I do not believe this, because our money has not been refunded or payed back to us. We ordered 7 items!!! How can all of them be so popular? We are very mad and we strongly recommend you do… Read Full Review

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Aus_Guest's Comment

Written on: 29/09/2012

They are nothing but thiefs! Sorry to hear about your experience! I'm
In Aus and haven't even received my fricken order!! I've written them over four emails and complained to the PR Manager (I suggest you contact her!) it's sad because I needed one of the dresses for a wedding and its two weeks late!

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“Disgraceful ! DO NOT USE”

Written on: 12/09/2012 by boofailhoo (1 review written)

clothes came with oil stains spent over two months in contact with customer service via email they do not allow phone calls - once they have your money they seem not to care... when they finally refunded it was only partial. never used a worse site. some suggestions of reliable sites: hellomolly, markethq, urbanoutfitters, princesspolly or beginningbotique. boohoo is unreliable and supplies dirty low quality cheap-looking products with no customer service avaliable… Read Full Review

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