Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
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“Fun fashion at affordable prices!”

Written on: 31/05/2012 by Hermione-Avila (2 reviews written)

I just ordered (about a month ago) several pieces from Boohoo including a really gorgeous fan print t-shirt in navy blue by New York Laundry a boohoo own aztec print t shirt and a skater dress. The price was really reasonable, the t-shirts were £10 and £6 and the dress was £15. Postage was also really reasonable. When the clothes arrived (which was a mere two days after I placed my order) I was so thrilled with the quality of them. I now wear them very regularly and although they have… Read Full Review

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“worked for me!!”

Written on: 26/05/2012

Well I remembered ordering four items from BooHoo, I thought they were cheap...I brought a shirt, some shorts, a pair of sandles, and a purse! The total price came up to $55, but come to find out it was $80 in USA dolllars, I didnt pay attention to the currency so I had called the company and they told me how to convert and why it turned out to be $80..sucks buts its ok!. The shipping did take a while but I did receive everything and it was package nicely. Im glad I didn't experience the bad!!!… Read Full Review

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“DONT USE”

Written on: 19/05/2012

I ordered and they cancelled my order so i reordered and they cancelled again so i did it once again, after each of these cancellations they claim to have refunded my money, but nothing. So now i've lost about 70 pounds. Oh and don't even bother emailing them, they suck… Read Full Review

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“DO NOT BUY FROM THEM”

Written on: 11/05/2012

BUYERS BEWARE: When buying from Boohoo.com. My wife placed an order for £33.00 + £3.99 postage. She returned the item under UK Distance Selling Regulations 7 working day 'cooling off' period, whereby buyers can return an item for any reason and receive a FULL order refund. Boohoo only refunded £33.00. She complained and they said she didn't follow their returns procedure, which meant she also had to inform them in writing to their head office to receive a full refund. I then emailed… Read Full Review

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“Boohoo.com poor customer service regarding refund”

Written on: 01/05/2012

Ordered 3 dresses on 11/3/2012 for Saturday delivery. Items delivered by mini cab driver on Saturday 17/3/2012. Items not suitable (poor quality/sizes) therefore returned to Boohoo by Royal Mail Special Delivery. I have tracked the parcel which was delivered and signed for by Boohoo on 21/3/2012, however they are claiming non receipt of the items. I have provided the tracking no. , RMA NO. , Order no., item code nos. Sent 8 emails to their Customer Services team to no avail Their customer… Read Full Review

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“Never use this company”

Written on: 27/04/2012

3 weeks since we ordered a baby chair, website stated 7-10 days for delivery. After numerous emails and phone calls they have now stated the product is in a warehouse in central EUROPE! They state it will delivered next week, a whole month after ordering...and I simply do not believe it will arrive even then. Appalling company… Read Full Review

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“The Mystery of the Missing Parcel”

Written on: 26/04/2012

I bought a gorgeous dress from Boohoo.com that was tracked as successfully delivered, but no sign of it. I was frustrated to find that I couldn't ring them as they have no telephone. I emailed them about my parcel which they contacted the courier about and they said it had been delivered the week previous. It certainly hadn't been delivered to my address! I even went to all the number 4's down my road to see if it had been delivered to them to no avail. Parcels do not just disappear! Someone… Read Full Review

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“I'm kinda nervous !!”

Written on: 14/04/2012

hi,I'm after ordering 3 dresses and I thought boohoo.com was great but now I'm extremely nervous because of all the horrible service comments !!! Fingers crossed !!!… Read Full Review

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“Placed order 3 weeks ago, no order and no refund”

Written on: 13/04/2012 by MsGold (1 review written)

I placed my order almost 4 weeks ago, was told i will receive it between 3-4 working days. yet almost 4 weeks later no delivery. i was told my order royamail dropped a card for me as i was not at the address at the time of delivery. i contacted them again, i was told i would have to contact royail mail myself and i told them if i could have a refund then as there customer service was really bad and now i was told my order has been delivered. i have now order and they said they can not give me a… Read Full Review

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“POOR CUSTOMER SERVICE, AND POOR DELIVERY.”

Written on: 09/04/2012

I ordered some items, around £130 , and its my first time, I paid for next day delivery and I read the conditions. it never stated that they do not do bank holidays on next day delivery. and It hasnt arrived. which makes me very annoyed cause they SHOULD put that onto there. so others noe. And after reading all these new reviews, I am worried my order might not turn out as I wanted it to. If it doesnt I will get even more annoyed. and I am very angry at the minute. I am already sending a… Read Full Review

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“Amazing!!!!!!”

Written on: 07/04/2012

It was totally affordable very nice clothing and would definitely buy from again!… Read Full Review

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“Good items,poor service”

Written on: 06/04/2012

Bought a few items for a total of £89 including £3.99 postage. Some of items were gorgeous but one was faulty, 2 were poor quality and one was the wrong size. They don't do exchanges, so even though i would like the faulty item to be replaced and a bigger size for the one, its not possible.silly… Read Full Review

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“Waste of time & money”

Written on: 31/03/2012

The website looks good, the pictures look good. However the clothing you receive is so cheap and nasty. The dresses are so short, they could pass of as longish tops. My first order I never received, I did however get my money back. Giving them the benefit of the doubt I ordered again, I was happy to see my parcel waiting for me when I got home from work, only to find a Black dress instead of White one & a size 16! instead of a 12! After weeks of emailing them I did get a refund, Never will I… Read Full Review

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“really let down”

Written on: 29/03/2012

Like another customer, paid extra(£5.99) to recieve my purchase the next day, but to my dissapointment it never arrived. I have not been given the service that I paid extra for.....Rip off!… Read Full Review

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Guest's Comment

Written on: 09/04/2012

the same happened to me, i ordered paying the extra but i read the conditions and it never stated about bank holidays. and i ordered and to my discontent they never arrived and it says it will arrive arround tues - thurs. and now i worried as i hv purchased £130 worth of items

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“Never Again!”

Written on: 22/03/2012

I begrudge even giving Boohoo one star! Placed an order with this site and the goods arrived in a timely fashion. Unfortunately everything I ordered looked quite cheap (you get what you pay for). The total refund due was £45 however I received an email saying I would be refunded £43! They have no phone number to call, only email. I emailed them and was told by Olivia that a £2 restocking fee was in their terms and conditions and I would receive my money back within 3-5 working days! What… Read Full Review

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“worst company you could ever use”

Written on: 08/03/2012

i ordered and paid £5.99 to get next day delivery...delivery came my name on the bag...when i opened it someone elses order from ireland...CANT RING THEM AS NO PHONE NUMBER...so emailed them and they emailed back saying..oh sorry send it back...i asked them for someone to ring me as i wanted the items quickly. THATS WHY I PAID FOR NEXT DAY DELIVERY they sent back a a sorry but need the items returned....again i asked for someone to call me and please can they cancel the order and return my… Read Full Review

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“57 days later... I am still waiting for an email reply.”

Written on: 09/02/2012

Loved everything about boohoo - fab, trendy, cheap clothes - quality seems a bit hit and miss, but at those prices you can't really complain... well you could, but you wouldn't get a reply! I returned the coat I ordered, with the intention of ordering a bigger size once my money had been refunded. However, I was refunded £23 instead of the £25 the coat had actually cost me... I now have a lovely (if slightly more expensive) coat from Topshop. It's 57 days since I first emailed boohoo to… Read Full Review

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“Cheap,cheerful,wide-selection”

Written on: 27/01/2012

Provide a wide selection of fashionable clothing at affordable prices and quality isnt that bad (recent pippa jumper was really well made, a good fit and a nice addition to the waredrobe. Tracking of the delivery is good and each parcel has arrived on time. Clothes generally fit but i do find some tend to be generous fitting. The return process is easy - follow the step by step process. They advertise free returns, which is technically correct, however you do get charged a £2 restock charge so… Read Full Review

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“bohoo do not buy from them its a joke but not funy”

Written on: 26/01/2012

ordered some clothes value £50 after a week or so received completely something different worth £17 so send them an email (because u can not call them)and returned the item ,but not money or goods i wanted.after few more emails got £17 back,hurrey. They stole £33 which i never recovered because I paid with debit instead of credit card so bank couldn't help.How this company even exist is beyond me.They should be closed down and panished because what they do is simply theft… Read Full Review

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“new costomer ”

Written on: 04/01/2012

I just placed an order on saturday 31st december and received an email that my order has been shipped has emails been sent to others about there orders? If yes did u receive your items? Looking at the reciews I seriously will be shocked and happy if they arrive as I'm not expecting it… Read Full Review

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