Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Could do better”

Written on: 16/07/2012

I like the clothes cos they're a great for 6th form and fit me well but a lot of the items aren't good quality an stitching has come undone after a couple of outings… Read Full Review

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“Great Experience”

Written on: 13/07/2012

I don't know what everyone is banging on about. There website is great and a lot of my friends order from there aswell and have never had any problems. Every delivery was on time and have any problem and they are shipping to me in Ireland. Some of the people of this are idiots and just like to bloody complain so don't let them put you off… Read Full Review

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“i'm disgusted”

Written on: 10/07/2012

I have used Boohoo.com before and have been really happy. However, last thursday I ordered a dress paid next day delivery and awaited my dress for my best friends hen party. It never came. It finally arrived yesterday. I have emailed them several times and have had a mere generic email as a response. I had the dress delivered to my friends house too, in Oxford whereas I am now home in Wales so I am having to inconvenience her to return it. Looking at forums I am stuck with what to do. On the… Read Full Review

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“appauling customer service”

Written on: 07/07/2012

I ordered a dress from boohoo and paid for next day delivery on sunday 1st July, which means it should have arrived on Tuesday 3rd of July. I tracked my order on the Tuesday afternoon and it said courier was unable to deliver because of error in postcode. I went back to my confirmation email and my full address and postcode was correct. I emailed customer services and the only thing I got back was that they would investigate, I then sent another two emails on tuesday and got no reply… Read Full Review

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“WORST SHOPPING EXPERIENCE”

Written on: 07/07/2012

Do not use ladies ! Please save your money ! boohoo specialises in sending you oil-stained and hole-covered garmets, and then ignoring you until you give up on refunds. after no success emailing the customer service, they took down multiple facebook complaints so they didnt look bad on a public forum, and blocked me from the site. Im not talking about one or two comments, in total, I had twelve comments in total removed. I was not being rude in them either, they were simple explannations of… Read Full Review

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“Worst online experience”

Written on: 03/07/2012 by angrybj (1 review written)

I shop online all the time especially on ASOS which is great. I tried BooHoo.com and it is the worst experience I have ever had. They sent me the wrong pair of pants and the other pair was damaged so I was extremely disappointed. So after sending them back I emailed them requesting my refund and gave them my returns number which they replied with a nondescript email saying I would have to wait 21 days for an refund. It has well passed the 21 days with no response or refund. I am disgusted… Read Full Review

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“18 days later!”

Written on: 27/06/2012 by Sophiemonaghan (1 review written)

boohooare appaling do not order from them. 18 days ago i orderd a maxi skirt and a top and high heels it came to £48, i clicked next day delivery which cost me and extra £5.99. I really needed thoses items as i was going to a wedding 2 days after i orders. When it was 6 days later and i still had no items i emailed the customer services team giving them my order number and phone number, i asked them to look into my order and find out what was happening and give me a call and let me know. I… Read Full Review

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“Product cheap and nasty. Waiting for refund”

Written on: 24/06/2012 by MrsStinky (1 review written)

oh - where to start Cheap fabric, horrible. Sent back over a month ago and waiting for refund despite loads of emails I don't see me getting my $ back. Lesson learned - don't buy from them… Read Full Review

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Guest's Response to MrsStinky's Review

Written on: 25/06/2012

Tell me about it.I have had problems with this company,am staying with asos.com in future.Boohoo sell utter rubbish!

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“Poor quality, could have made better myself!”

Written on: 13/06/2012

I ordered a dress for a night out, looked gorgeous on website and paid for fast delivery, it came the next day so no problems there. But when I opened the parcel the dress looked nothing like it did in the pictures. I personally could have made it myself! It had no real shape to it and the material was terrible quality. They entice you with lots of advertising and cheap products but stay well clear!… Read Full Review

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“Don't take the risk shocking website!!”

Written on: 12/06/2012 by BOOHOO_INDEED (1 review written)

Basically I have been charged £5.99 for nothing. They don't refund the delivery costs when you return an item and charge you a £2 restocking fee! Disgusting!… Read Full Review

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“Still awaiting refund”

Written on: 11/06/2012

I am located in Australia and ordered two items Fromm boohoo. Postage my slow and both items were poor quality. I returned one item as it was too small. I used Registered australia post for delivery to the Australian returns address over a month ago and Boohoo are yet to refund me saying they didn't receive the item. I sent my receipts and registered post info, and still no reply after a week and 5 emails. Very disappointed, I won't be using again… Read Full Review

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“Fun fashion at affordable prices!”

Written on: 31/05/2012 by Hermione-Avila (2 reviews written)

I just ordered (about a month ago) several pieces from Boohoo including a really gorgeous fan print t-shirt in navy blue by New York Laundry a boohoo own aztec print t shirt and a skater dress. The price was really reasonable, the t-shirts were £10 and £6 and the dress was £15. Postage was also really reasonable. When the clothes arrived (which was a mere two days after I placed my order) I was so thrilled with the quality of them. I now wear them very regularly and although they have… Read Full Review

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“worked for me!!”

Written on: 26/05/2012

Well I remembered ordering four items from BooHoo, I thought they were cheap...I brought a shirt, some shorts, a pair of sandles, and a purse! The total price came up to $55, but come to find out it was $80 in USA dolllars, I didnt pay attention to the currency so I had called the company and they told me how to convert and why it turned out to be $80..sucks buts its ok!. The shipping did take a while but I did receive everything and it was package nicely. Im glad I didn't experience the bad!!!… Read Full Review

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“DONT USE”

Written on: 19/05/2012

I ordered and they cancelled my order so i reordered and they cancelled again so i did it once again, after each of these cancellations they claim to have refunded my money, but nothing. So now i've lost about 70 pounds. Oh and don't even bother emailing them, they suck… Read Full Review

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“DO NOT BUY FROM THEM”

Written on: 11/05/2012

BUYERS BEWARE: When buying from Boohoo.com. My wife placed an order for £33.00 + £3.99 postage. She returned the item under UK Distance Selling Regulations 7 working day 'cooling off' period, whereby buyers can return an item for any reason and receive a FULL order refund. Boohoo only refunded £33.00. She complained and they said she didn't follow their returns procedure, which meant she also had to inform them in writing to their head office to receive a full refund. I then emailed… Read Full Review

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“Boohoo.com poor customer service regarding refund”

Written on: 01/05/2012

Ordered 3 dresses on 11/3/2012 for Saturday delivery. Items delivered by mini cab driver on Saturday 17/3/2012. Items not suitable (poor quality/sizes) therefore returned to Boohoo by Royal Mail Special Delivery. I have tracked the parcel which was delivered and signed for by Boohoo on 21/3/2012, however they are claiming non receipt of the items. I have provided the tracking no. , RMA NO. , Order no., item code nos. Sent 8 emails to their Customer Services team to no avail Their customer… Read Full Review

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“Never use this company”

Written on: 27/04/2012

3 weeks since we ordered a baby chair, website stated 7-10 days for delivery. After numerous emails and phone calls they have now stated the product is in a warehouse in central EUROPE! They state it will delivered next week, a whole month after ordering...and I simply do not believe it will arrive even then. Appalling company… Read Full Review

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“The Mystery of the Missing Parcel”

Written on: 26/04/2012

I bought a gorgeous dress from Boohoo.com that was tracked as successfully delivered, but no sign of it. I was frustrated to find that I couldn't ring them as they have no telephone. I emailed them about my parcel which they contacted the courier about and they said it had been delivered the week previous. It certainly hadn't been delivered to my address! I even went to all the number 4's down my road to see if it had been delivered to them to no avail. Parcels do not just disappear! Someone… Read Full Review

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“I'm kinda nervous !!”

Written on: 14/04/2012

hi,I'm after ordering 3 dresses and I thought boohoo.com was great but now I'm extremely nervous because of all the horrible service comments !!! Fingers crossed !!!… Read Full Review

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“Placed order 3 weeks ago, no order and no refund”

Written on: 13/04/2012 by MsGold (1 review written)

I placed my order almost 4 weeks ago, was told i will receive it between 3-4 working days. yet almost 4 weeks later no delivery. i was told my order royamail dropped a card for me as i was not at the address at the time of delivery. i contacted them again, i was told i would have to contact royail mail myself and i told them if i could have a refund then as there customer service was really bad and now i was told my order has been delivered. i have now order and they said they can not give me a… Read Full Review

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