Boohoo Reviews - www.boohoo.com

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“Sonya Double Breast Belted Quilt Coat”

Written on: 28/11/2012

Hmm, for the price, not worth it! Worn twice and buttons coming unstitched already! Very thin for a quilted coat, feel like you have to wear it carefully through fear of ripping the material! Great colours though, nicely contrasted. Shame, looked forward to receiving that for my birthday and pretty disappointed :-(… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

For faulty items, we have a six month returns policy. Customers are able to return any faulty items within six months of receiving them for a refund.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“OK as long as they get the order right”

Written on: 23/11/2012

One item was correct, one was completely wrong. Getting a refund or replacement was stimmied by lots of red tape and I eventually gave up… Read Full Review

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“rubbish service”

Written on: 21/11/2012

I have used Boo Hoo on many occasions and never had a problem intil now. The last two orders I have placed have been completely the wrong items. When I have sent them back asking for the correct items to be sent I have just been refunded. The item I received today was the wrong item and one of the items I ordered wasn't even in the parcel. The delivery took ages now I have the added stress of returning the parcel to then have to still wait again for the correct products. I really can't be… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“OH NO!”

Written on: 21/11/2012

i have just ordered a dress with express delivery but after reading all these negative reviews i am regretting my decision!!! I just HOPE i recieve my dress by next week as its for a special occasion… Read Full Review

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Nomes64's Comment

Written on: 22/11/2012

Seems a little unfair to be leaving a negative comment before you even know if Boohoo have actually messed up! Maybe you should judge this company on your own experience and not other peoples.....

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Rebkey's Comment

Written on: 17/01/2013

very true, that only proves another member comment on how people are passionate at leaving negative comments lol

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“Close down boohoo!”

Written on: 20/11/2012 by Simone7 (1 review written)

I order items 3 weeks ago and paid next day delivery! They stated they would arrive next day! For a week I was mailing boohoo telling them I received no items and then they tell me to wait 2 weeks while they investigate it then I can get my refund. I waited 2 weeks and emailed them on the day they said it would be sorted! I got no reply that whole day, the next day they tell me I need to wait ANOTHER 2 weeks!!! It was a tracked parcel so can't be hard for them to realise I did not receive it… Read Full Review

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Boohoo.com's Response to Simone7's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“blundering fools”

Written on: 15/11/2012

Im surprised these people are still in business after the bad reviews they have. I bought a dress for my sister's birthday and paid for overnight delivery. I had a family member who was flying abroad to deliver the dressnicely wrapped and what have you. Not only did the dress not get delivered they claimed they had attempted to deliver it but could not find the place! So this courier who is contracted by boohoo has a depot in Manchester but cannot find an address in Manchester? What kind of… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Delivery”

Written on: 10/11/2012

Ive ordered from boohoo once before and my order came in the said date, but the other day i ordered other items and they still have not arrived after 8 working days??? Boohoo didnt send me a delivery tracking email on this purchase but i do have the print out that says i bought these items. Its ridiculous, i could have went to penneys and bought the same sort of clothes for the same price and not havto wait more than a week to wear them. Last time I buy off this site… Read Full Review

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“Awful”

Written on: 10/11/2012 by dannie94.x (1 review written)

After ordering a product, i was sent an email saying that my order had been refunded but gave no reason as to why because i definitely hadnt asked to return it. I then went on to order a similar product on next day delivery because they only told me my previous one had been out of stock, a day before it should have arrived. When i finally got the product i wanted, they had sent me someone elses order! Next day delivery costs £6! Ridiculous company and i will never buy from them again… Read Full Review

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“terrible”

Written on: 10/11/2012

I've ordered from Boohoo for years. Sometimes the clothes can be amazing but they can look a bit cheap other times. However they don't refund people properly and they don't tell the truth about what's happening. Very unhelpful!… Read Full Review

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“Boohoo returns”

Written on: 08/11/2012 by Billywilly98 (1 review written)

If you are unfortunate enough to buy clothes from these people and they don't fit, don't be in a hurry to spend your hard earned money elsewhere. They will hold you to a 21 day period for your return, even if you've sent the items back immediately, then, here's the good bit, then up to a further. 30 days for your money back!!!!! What year is this, please please avoid this company, customer service is s##t… Read Full Review

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“BAD BAD BAD CUSTOMER SERVICE”

Written on: 08/11/2012

So i ordered a jacket from boohoo and my address book didn't update even though i had updated it before I ordered it. As soon as they sent the confirmation email I replied straight away asking them to send it to my current address. 6 hours later this rude obnoxious person replies saying no it has been despatched so there's nothing that can be done and tried to tell me I can send the item back.... how can i do that if i have no access to my delivery address or ordered item I begged and suggested… Read Full Review

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“Only order if you don't need to change the size”

Written on: 03/11/2012

I'm really upset as for the first time ever I thought I would try - 'This online stress free shopping' I've heard some good feedback using 'Boohoo' especially as the adverts prompted you every 15 minutes. I purchased this lovely coat and opted for the next day delivery £5.99. I was happy to pay for this as I used the 'Order5' voucher which entitles you to £5.00 off orders over £40.00. I was happy with the speed of delivery and packaging, the quality of the clothing was very good but… Read Full Review

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“No reply for faulty goods”

Written on: 31/10/2012 by jacann1159 (1 review written)

I bought a bag for my daughter for £30.00 and the zip broke after two weeks. I e-mailed as to how I could return it and asked for a replacement or a refund. After two weeks and 2 e-mails I decided to return it with a returns label and a cover note. A week later I have still not heard anything, not sure what to do next. I will not be purchasing anything from them again… Read Full Review

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“Good products - but don't expect to return anything!”

Written on: 30/10/2012 by michaelsowa (2 reviews written)

I placed an order for two items for my wifes birthday. Website great and products good at reasonable prices. Items arrived in acceptable times. However when the time came for my wife to unwrap the presents unfortunately one of the items were the wrong size for her. I just needed a size larger. I contacted BooHoo to return the item and they accepted the return. When I went to pack the item to send it back I then made the discovery that there was no option for an exchange. So I wrote a note… Read Full Review

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“BOOHOO is brill”

Written on: 26/10/2012

I always buy my dresses online and have bought many clothes on boohoo the UK website and have always gotten my clothes within 2=3 days, great material and great prices… Read Full Review

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“Tatt and poor customer service”

Written on: 23/10/2012

I can say that what you see on line all looks very nice. However, once bought and received it soon becomes clear why its priced the way it is. I would not like to even imagine what boohoo pay for each item as when you look at where its made its makes you wonder about the ethics! I also had a problem with my order, wrong item 3 times! When I called to complain they were very unhelpful and rude. Avoid boohoo.com… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“You get what you pay for”

Written on: 19/10/2012 by Kimmy30 (1 review written)

Purchased four dresses which were priced at $40. Very disappointed, the material is terrible. One dress had stains on it and another dress went out of shape after just one wear. The dresses looked good on the website so i had high hopes. Would rather spend more money and get better quality items. i guess you what you pay for, would never buy from this company again… Read Full Review

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Boohoo_Customer_Service's Response to Kimmy30's Review

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Horrible”

Written on: 09/10/2012

I will never order from boohoo again. It took weeks to receive my order which I sent numerous emails about. They did say that I could receive 20% off my next order, however I will not be buying from them again. When I received the clothing, I was greatly disappointed with the quality of the products. On the website, the clothing looks much better. I purchased a 250 dollar order and 50% of the clothing had stains or were not wearable due to the dodgy, cheap fabric. The prices are pretty good… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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“Worst online shopping retailer I have dealt with”

Written on: 09/10/2012

This company advertises on UK television so I didn't expect the shoddy experience I got. I placed the order on 27 September 2012. On 6 October I had not received the package and checed the status online. Tracking information stated that the package had been delivered on 2 October. Since I hadn't received it, I tried to contact customer services. As there is no phone number so you are forced to communicate by email and wait hours / days for a response (assuming you get one at all). I… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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Guest542's Comment

Written on: 25/10/2012

Thank you for this response. At the time I wrote this review I was very angry with the service I had received from boohoo. As it was my first experience with shopping with you my initial impressions were very poor. I think my frustrations were compounded with the fact there was no telephone contact number and so matters could not be resolved quickly.

Once I contacted you through facebook, I found your responses were much more prompt and this helped greatly. Ultimately I was satisfied with the way in which the matter was resolved and, had these prompt responses occurred earlier, I would not have judged you so harshly. In respect of the items ordered (which have now been received), I thought they all represented good value for money, although I did return the items that did not suit me. I am waiting for the refund, but as yet there has not been any undue delay in that regard. I hope this goes some way to balancing my review.

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“Buyer beware...'google reviews on boohoo.com before...”

Written on: 08/10/2012

Ordered 2 items from boohoo.com early August after seeing the advertisment on TV, I went online to check them out. All the clothes looks fashionable and nice on the website so I have ignored all the bad reviews that I've read online and still went ahead to give it a try....HUGE MISTAKE!! Only one of the item that I have ordered turned up (several weeks later, the material wasn' that good either), the other item I've ordered did not turn up despite being ordered at the same time. emailed… Read Full Review

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Boohoo_Customer_Service's Comment

Written on: 25/10/2012

Hi,

I am very sorry to hear of the problems you have experienced whilst shopping with boohoo.com.

Please could you e-mail us at customerservices@boohoo.com with your Order ID number and details of the problems you experienced, and we will look into resolving the issues for you urgently.

Once again please accept my apologies for any inconvenience caused.

boohoo Customer Service

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