Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
433
14% of users recommend this
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“Still Not Received”

Written on: 15/02/2013

I ordered a lovely dress on the 19th of November. It is for my cousins wedding and a new years eve party however i have not been contacted about my dress and it has still not arrived. The dresses on the website wee extremely nice but I will be unable to wear it as it hasn't arrived… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Worst Online Shopping Experience - never again”

Written on: 11/02/2013

First and last order from this company. The worst ever online shopping company I had to deal with. Customer service non-existent, forget about getting any names of who is overlooking matters! Paid £3.99 for standard delivery, which on their website claims to take 4 days, but when my order did not arrive after a week with absolutely no update from them (their website said order despatched, tracking unavailable) I e-mailed them and was told it takes up to 15 (1-5!!!) days!!! Who charges such… Read Full Review

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“No item received yet no refund AVOID AT ALL COSTS!!!!!!!!!”

Written on: 28/01/2013

Over 1 month ago i expected my delivery and after emailing boohoo.com they contacted the courier who refused to refund my money because apparently the driver has a picture of my home which proves the delivery. My item was never posted through my letter box nor did i receive a delivery note to tell me my item had been left anywhere safe. As far as I'm concerned I will never use BOOHOO again they take your money and don't deliver then refuse to refund your money! Use someone like Asos they always… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Avoid this company”

Written on: 22/01/2013

Ordered stuff from Bohoo, paid with card on 2nd December. Nothing turned up. They say parcel is on its way back to their depot (now 22nd January!)and they won't refund until it appears. Guess company is on its last legs, may not get money back, but will try via card company. Avoid!… Read Full Review

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Candycane66's Comment

Written on: 22/01/2013

Hiya I had problems with them last month, dont know if you know but go on their facebook page and post a comment they will soon sort you out quicker on there than emailing them.

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“I think it's a great site.”

Written on: 20/01/2013

I've bought MANY things from boohoo.com and thought it was really good. Unlike what other reviewers have said, my items arrived quickly and on time, the things I ordered were great quality and very good value, I've never had a problem with their customer services, on the one occasion I needed to contact them they were fast replying and more than helpful, and when I did need to return an item for a different size it was much quicker and easier than I expected it to be. I was quite surprised to… Read Full Review

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Bertie's Comment

Written on: 20/01/2013

" Unlike what other reviewers have said, my items arrived quickly and on time, ..."

You seem to be one of the few lucky ones then but if I were considering BooHoo, I would certainly HAVE to takeinto account that less than 14% of the users from149 reviews recommend them.

Looks like you were lucky this time, guest :-).

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“Total Scam”

Written on: 19/01/2013 by craiglands67 (1 review written)

I ordered two jumpers in december and returned them next day as poor quality and looked cheap. I am still waiting for a refund! I have sent numerous emails and proof of delivery but still no refund, I will never use this company again and cannot understand how they get away with such poor service. DO NOT USE… Read Full Review

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Candycane66's Response to craiglands67's Review

Written on: 22/01/2013

Go on their facebook page and post a comment on their wall, I got my money back the same day, after waiting over a month.

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Boohoo.com's Response to craiglands67's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“NO RESPONSE”

Written on: 17/01/2013 by tracie29 (1 review written)

I ordered garment with boohoo before christmas. It was lost in the post. I re-ordered the item. It was sent faulty with numerous rips in. Since then I have emailed over 10 times to the customer services and havent had ONE reply! They say they 'pride themselves in their fast email responses on their website' - this couldnt be further from the truth and is a JOKE. Theyre happy to take your money but when there is a problem they ignore you. The lack of a contact number allows them to get away… Read Full Review

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Boohoo.com's Response to tracie29's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“forget about customer service no phone no fax terrible”

Written on: 17/01/2013 by armandert (1 review written)

i sugest to all people who didn't get their refund back and they have a paypal account go to paypal service protection departement they gone a resolve your problem faster this is a store with stupid policies and they try to cheat people… Read Full Review

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“So far I am satisfied”

Written on: 17/01/2013 by rebkey (4 reviews written)

I hope this review helps someone. I read a few myself and I must say I am a bit surprised at negative reviews especially those mentioning refunds and delivery. I recently ordered a few things on boohoo website and I have nothing but praise in regards to their customer service. My emails were responded promptly, sent emails immediately generate receipt confirmation from boohoo and then the reply comes within a few hours or even faster. Today the reply to my packaging query came literally within… Read Full Review

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Rebkey's Response to rebkey's Review

Written on: 06/02/2013

I should rename this review as now I am "fully satisfied" :) I got my return processed within 14 days of me sending the items back, that means I also got refunded within that time! So everything was perfect. Still one star less because I did not like 6 out of 9 items!
But the 3 I kept I really love! :))) So overall a good experience and no complaints!

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“No hassles”

Written on: 15/01/2013

Ordered my clothes last Monday, got them today! Clothes look exactly like they do in the picture, great quality and look nice. I think people who live a great distance away from shipper need to realise it may take a little while to receive items. No hassles, very convenient and affordable. Look forward to purchasing more items from this seller… Read Full Review

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“First and last time ordering from them”

Written on: 13/01/2013 by rayofsunshine (2 reviews written)

Wish I had read these reviews first before I had ordered from them. Although my experience with boohoo wasn't as bad as these other members comments I still won't be using their services again... I ordered a pair of shoes on boohoo.com they were at a good price and with the free shipping thought it was a real bonus. However, a few days later I'm expecting to see my package but instead check my emails and find that my order has been refunded! What!!? Apparantly they had run out of stock! (When… Read Full Review

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Mackilliopo's Response to rayofsunshine's Review

Written on: 19/01/2013

same thing happened here!!! did they only refund like $3 back??

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Rayofsunshine's reply to Mackilliopo's Comment

Written on: 21/01/2013

Shocking service! Thankfully no, they did refund the full amount

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“worst shopping experience ever”

Written on: 06/01/2013

they refused to make a full refund for clothes and earrings that were not as described in discription (i.e. wrong sizing guidelinesand cheap matterial). They refunded 17 £ instead of 26.99£ without any explanation. Also, they asked me to send a post office receipt that item was returned and I did this, but they still did not made full refund. I kept emailing them for more than a month and they kept telling stupid excuses. Also, they do not have a telephone and the only way to contact them is… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Do not use - disgusting company”

Written on: 02/01/2013

Bought 2 items for a friends birthday at the end of November. Needed them quick so paid 5.99 for next day delivery Items did not arrive for 4 days so had to buy friend something else. All e mails regarding my delivery were ignored. Returned items, retained proof of postage. Have sent 5 e mails regarding when I will receive my refund - all have been ignored. Rang the phone number that is in the pay pal information. Rings then cuts you off Still waiting for any contact from them what so ever… Read Full Review

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Rebkey's Comment

Written on: 17/01/2013

maybe the timing of your order was bad, whatever I ordered in December was delayed and I am talking about other vendors as well. I hope you got the refund.

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“So annoyed with the delivery service.”

Written on: 01/01/2013

Well, I ordered a dress for next day delivery & it still hasn't came & i ordered this dress 8 days ago. I really needed it for a party i had coming up & it still hasn't came yet. The delivery service is ridiculous & i would like my money back for this. If someone pays NEXT DAY DELIVERY they should get it the next day. Do something about this please or I will NOT be ordering off your site again. Absolutely pathetic… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Terrible Customer Service!!!”

Written on: 31/12/2012

Would never shop from Boohoo again! Ordered 3 items on the 16th October. My items came 13 business days later but as I went away, I didn't get to try them on until a few days later. I wasn't happy with the fit of the items or the quality!!! Material in the dresses were very heavy and not what you want for a summer dress! I decided to return them so I looked up there refunds policy which stated that they needed to be refunded 14 days after the dispatch date! This only gave me 1 day after I… Read Full Review

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Rebkey's Comment

Written on: 17/01/2013

that part I dont like either , they start counting days from "dispatch date", you can return items within 14 days of dispatch, they should start counting from the day of expected delivery however!

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“Poor aftercsalescservice”

Written on: 29/12/2012

Just because I did not get proof of postage does not give you the right to not give a refund. Very little goes missing in the post so I can be certain you received my item back. I have contacted watchdog and I will be posting on your face book page, ( ( my comments deleted by the way ) it is a shame you have such poor customer service as this will probably cost you sales in the future. I have given you every chance too be reasonable and you have failed to even meet me half way hiding behind… Read Full Review

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Delivery is ridiculous! ”

Written on: 29/12/2012 by AbbeyH96 (1 review written)

I ordered a nice dress for new years eve from Boohoo.com and this was on the 15th of December. I paid for delivery within 4 days and now its the 29th and still nothing! Its pathetic. I emailed them and they said that I had to give it 7 days but its been 19! I'm not ordering from them again as my friend had to wait 3 weeks for a pair of shorts. If you do order something give it a year in advance as it will take forever to arrive!… Read Full Review

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Boohoo.com's Response to AbbeyH96's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“Terrible company poor communication ”

Written on: 28/12/2012 by Jade2004 (1 review written)

I ordered 2 items from boohoo for £65 on the day my items were delivered they were left in a so called safe place which was a wooden BIN on my neighbours drive, when I checked the items were not there. I have tried disputing this several times and have had really poor communication boohoo claim that the place my parcel was left was safe and cab not refund me, how a rubbish bin on a street is safe is beyond me i am now £65 pit of pocket :( They are a terrible company with no means apart from… Read Full Review

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Boohoo.com's Response to Jade2004's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“ AVIOD! CHEAP!”

Written on: 27/12/2012

Well its been nearly 5 weeks now since I returned two items and Ive not got my money back, Ive always used this site but I will not be now because it looks like I will not be getting my money back. S*** cheap website terrible, god knows how it won retailer of the year. They've not got a clue about customer service, use another site like missguided.co.uk much better… Read Full Review

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Beckydoyle18's Comment

Written on: 28/12/2012

Couldn't agree with you more! I've been waiting three weeks now and I've had no form of communication from them whatsoever x

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Candycane66's Comment

Written on: 28/12/2012

Hiya Becky, if you're on facebook type boohoo into search and go onto their page and post on their wall someone will contact you quickly and ask you for your order number, they did me after 2 times of telling them my order number and I got refunded yesterday, defo not buying from them again tho now, missguided.co.uk is a better website so Im using them from now on, hope u get it sorted soon :)

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on customerservices@boohoo.com

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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“sorted my problem fast, fast refund and delivery ”

Written on: 19/12/2012 by linzy777 (1 review written)

I ordered two dresses off Boohoo, next day only one arrived with no mention of the other on the order receipt. But online it said it had been dispatched, good job i thought I should follow it up find out why they didn't come together, I had to message on Facebook as they have no Phone number but i didn't mind this as I hate customer service phone lines. They replied to my message within the hour and advised the item was out of Stock and a refund was going to be issued. They also gave me free… Read Full Review

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Rebkey's Response to linzy777's Review

Written on: 17/01/2013

yeah lol, I also think people are passionate at leaving bad reviews.
My experience with customer service is positive at least for now as this is still ongoing at the moment, but I did receive the refund promptly, delivery was fast and customer service excellent in replying to all my queries! :)

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