Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
14% of users recommend this
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“bad company”

Written on: 12/09/2012

Okay, well I ordered several items from boohoo. Total cost: $205 NZD. And I am 100% peeved off. We used a prezzy visa card with the money on it incase they were cheap skates that took our money, which they did. We received an email saying: your clothes have been cancelled because of popularity". Personally, I do not believe this, because our money has not been refunded or payed back to us. We ordered 7 items!!! How can all of them be so popular? We are very mad and we strongly recommend you do… Read Full Review

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Aus_Guest's Comment

Written on: 29/09/2012

They are nothing but thiefs! Sorry to hear about your experience! I'm
In Aus and haven't even received my fricken order!! I've written them over four emails and complained to the PR Manager (I suggest you contact her!) it's sad because I needed one of the dresses for a wedding and its two weeks late!

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“Disgraceful ! DO NOT USE”

Written on: 12/09/2012 by boofailhoo (1 review written)

clothes came with oil stains spent over two months in contact with customer service via email they do not allow phone calls - once they have your money they seem not to care... when they finally refunded it was only partial. never used a worse site. some suggestions of reliable sites: hellomolly, markethq, urbanoutfitters, princesspolly or beginningbotique. boohoo is unreliable and supplies dirty low quality cheap-looking products with no customer service avaliable… Read Full Review

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“TERRIBLE”

Written on: 20/08/2012 by SHANNARA (1 review written)

I SENT MY CLOTHES BACK THAT WERE CHEAP RUBBISH OVER 6 WEEKS AGO, NO REFUND AND NO EMAIL, I KNOW THEY WERE DELIVERED AS I SENT THEM BACK TRACKED POST. THEY HAVE NO PHONE NUMBER TO CALL FOR CUSTOMER SERVICES, WHICH IN MY EXPERIENCE IS DODGY TO START WITH, BUT I DIDNT NOTICE THIS WHEN I ORDERED. SENDING ENDLESS EMAILS, WHAT DO I DO NOW?? THERES TRADING STANDARD IN THE UK TO COMPLAIN TO, WHATS THE EQUIVALENT HERE?… Read Full Review

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Lmarys's Response to SHANNARA's Review

Written on: 04/09/2012

hey guys i've recently reported them to e consumer econsumer.ftccomplaintassistant.gov

have a look. they never gave back my refund.

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Boofailhoo's Response to SHANNARA's Review

Written on: 12/09/2012

Take to their facebook wall. What country are you in? I was writing on their australian one for AGES and they were absolutely disgustingly hopeless, i took to the international one, the uk one i think (as that is where they are based) problem was fixed within hours (although my post did generate a lot of likes so they might have just been worried that too many people would see it)
my items were sent with OIL STAINS. terrible company.
good luck

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“Still No Refund. ”

Written on: 15/08/2012 by xx.maria (1 review written)

I am so disappointed and annoyed at Boohoo's lack of customer service. They sent me the wrong items and after sending them back over a month ago, I am yet to recieve my refund. I have emailed numerous times sending them a copy of the receipt from the post office and even sent them the tracking number and print screen of the tracking that says they recieved the items. They are emailing me back saying that the receipt and tracking number are not enough proof, it is ridiculous. By far the worst… Read Full Review

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Boofailhoo's Response to xx.maria's Review

Written on: 12/09/2012

they are terrible arent they.
I was in contact with them for over 2 months, was very angered by their responses. write on their UK facebook wall (they are based there)
I did this and after two months finally got some attention.
company is disgusting with customer service...

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“Poor customer service”

Written on: 09/08/2012

Placed an order with boohoo and decided to place another a hour later. I asked them to combine the delivery to avoid being charged twice. They charged me twice for two orders and told me that I could not amend or change an order, once it's been placed. I emailed again stressing how disappointed I was and they did not respond. I emailed again complaining about the poor customer service and they still did not respond. I have never experienced such unprofessionalism, from such a successful… Read Full Review

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Boofailhoo's Comment

Written on: 12/09/2012

Take to their UK facebook wall. I agree, they are unprofessional and dont care about you once they take your money.

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“Terrible!”

Written on: 06/08/2012

I have spent weeks trying to get a refund out of boohoo.Absolutely terrible customer services with no telephone number to directly talk to an adviser.They kept maintaining they had reimbursed me when they actually had taken another payment out of my account without my authority.Had to go to my bank to get that addressed and am still without my original refund.Absolutely criminal and shady.Will never,ever go near this company ever again.Save yourself a lot of stress and avoid them… Read Full Review

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Boofailhoo's Comment

Written on: 12/09/2012

Did you end up getting your money back?

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“Terrible Quality! Terrible Service!”

Written on: 01/08/2012 by Aus1980 (1 review written)

I bought a dress on Boohoo, it arrived later than there estimated delivery time. When it was received it was possibly one of the worst quality dresses I have ever seen, it seemed to be made out of the same fabric as an umbrella. I sent it back on the same day I received it. They advertise free shipping in Australia, however when returning items through Australia Post you need to send it back by registered post. The postage cost me half the amount of the dress. They advise on their returns… Read Full Review

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“I know why its called BOOHOO ! thats what you will be...”

Written on: 31/07/2012

Ordered a dress from there and as soon as I opened it the zipper was completely broken and the sticking was coming undone emailed them a few times and had no response. Finally they got back stating I would have to pay for a registered post to as they don't offer free postage from Australia and would not refund the postage hardly think its far i need to put up the cost for worst quality clothing ever ! who ever thinks their clothes are good must work for the company or have no idea about clothes… Read Full Review

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“Strongly recommend that you do not buy from Boohoo”

Written on: 24/07/2012 by HVC1 (1 review written)

Purchased 2 pairs of shoes 4 weeks ago which were sent to an incorrect address. I had a home visit from a manager at the courier company, DX delivery company who confirmed they have delivered my items to the wrong address...despite me giving all this information to Boohoo 3 weeks ago including emails from DX confirming the situation I am still waiting for my refund from Boohoo as I have now purchased shoes elsewhere...received an email from Boohoo today stating that they are about to commence… Read Full Review

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“Could do better”

Written on: 16/07/2012

I like the clothes cos they're a great for 6th form and fit me well but a lot of the items aren't good quality an stitching has come undone after a couple of outings… Read Full Review

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“Great Experience”

Written on: 13/07/2012

I don't know what everyone is banging on about. There website is great and a lot of my friends order from there aswell and have never had any problems. Every delivery was on time and have any problem and they are shipping to me in Ireland. Some of the people of this are idiots and just like to bloody complain so don't let them put you off… Read Full Review

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“i'm disgusted”

Written on: 10/07/2012

I have used Boohoo.com before and have been really happy. However, last thursday I ordered a dress paid next day delivery and awaited my dress for my best friends hen party. It never came. It finally arrived yesterday. I have emailed them several times and have had a mere generic email as a response. I had the dress delivered to my friends house too, in Oxford whereas I am now home in Wales so I am having to inconvenience her to return it. Looking at forums I am stuck with what to do. On the… Read Full Review

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“appauling customer service”

Written on: 07/07/2012

I ordered a dress from boohoo and paid for next day delivery on sunday 1st July, which means it should have arrived on Tuesday 3rd of July. I tracked my order on the Tuesday afternoon and it said courier was unable to deliver because of error in postcode. I went back to my confirmation email and my full address and postcode was correct. I emailed customer services and the only thing I got back was that they would investigate, I then sent another two emails on tuesday and got no reply… Read Full Review

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“WORST SHOPPING EXPERIENCE”

Written on: 07/07/2012

Do not use ladies ! Please save your money ! boohoo specialises in sending you oil-stained and hole-covered garmets, and then ignoring you until you give up on refunds. after no success emailing the customer service, they took down multiple facebook complaints so they didnt look bad on a public forum, and blocked me from the site. Im not talking about one or two comments, in total, I had twelve comments in total removed. I was not being rude in them either, they were simple explannations of… Read Full Review

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“Worst online experience”

Written on: 03/07/2012 by angrybj (1 review written)

I shop online all the time especially on ASOS which is great. I tried BooHoo.com and it is the worst experience I have ever had. They sent me the wrong pair of pants and the other pair was damaged so I was extremely disappointed. So after sending them back I emailed them requesting my refund and gave them my returns number which they replied with a nondescript email saying I would have to wait 21 days for an refund. It has well passed the 21 days with no response or refund. I am disgusted… Read Full Review

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“18 days later!”

Written on: 27/06/2012 by Sophiemonaghan (1 review written)

boohooare appaling do not order from them. 18 days ago i orderd a maxi skirt and a top and high heels it came to £48, i clicked next day delivery which cost me and extra £5.99. I really needed thoses items as i was going to a wedding 2 days after i orders. When it was 6 days later and i still had no items i emailed the customer services team giving them my order number and phone number, i asked them to look into my order and find out what was happening and give me a call and let me know. I… Read Full Review

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“Product cheap and nasty. Waiting for refund”

Written on: 24/06/2012 by MrsStinky (1 review written)

oh - where to start Cheap fabric, horrible. Sent back over a month ago and waiting for refund despite loads of emails I don't see me getting my $ back. Lesson learned - don't buy from them… Read Full Review

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Guest's Response to MrsStinky's Review

Written on: 25/06/2012

Tell me about it.I have had problems with this company,am staying with asos.com in future.Boohoo sell utter rubbish!

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“Poor quality, could have made better myself!”

Written on: 13/06/2012

I ordered a dress for a night out, looked gorgeous on website and paid for fast delivery, it came the next day so no problems there. But when I opened the parcel the dress looked nothing like it did in the pictures. I personally could have made it myself! It had no real shape to it and the material was terrible quality. They entice you with lots of advertising and cheap products but stay well clear!… Read Full Review

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“Don't take the risk shocking website!!”

Written on: 12/06/2012 by BOOHOO_INDEED (1 review written)

Basically I have been charged £5.99 for nothing. They don't refund the delivery costs when you return an item and charge you a £2 restocking fee! Disgusting!… Read Full Review

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“Still awaiting refund”

Written on: 11/06/2012

I am located in Australia and ordered two items Fromm boohoo. Postage my slow and both items were poor quality. I returned one item as it was too small. I used Registered australia post for delivery to the Australian returns address over a month ago and Boohoo are yet to refund me saying they didn't receive the item. I sent my receipts and registered post info, and still no reply after a week and 5 emails. Very disappointed, I won't be using again… Read Full Review

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