United Airlines Reviews

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★★★★★

“I always had high expectations about United but...”

Written on: 07/03/2006 by LoveToTravel (1 review written)

I always had high expectations about United but everything proved to be much better even than I expected; food was tasteful and of good quantity; all flights were on time; planes are up to date and very well mentained- much legroom in Economy Plus; drinks were offered all 30 min. I could find some of my favourite music and films in their IFE; staff extremely polite, helpful and friendly(especially on IAD-FRA); All in all, I haven't been so satisfied with a flight or an airline for a long time… Read Full Review

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★★★★★

“I flew with United for the first time on Feb 1st 06...”

Written on: 04/03/2006 by xboxmarkster (1 review written)

I flew with United for the first time on Feb 1st 06 from London Heathrow-New York JFK and I have to say that the service was absolutely fantastic. I travelled in economy on the outbound leg of the trip and found the service and manner of the staff to be excellent,they treat you like they actually care about you not like most airlines who just want to feed you,shut you up and get you off the plane. The food was very good indeed I had a roast chicken dinner with all the veg followed by various… Read Full Review

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★☆☆☆☆

“I just recently going on a buisness trip from Chicago...”

Written on: 16/01/2006 by UK12345 (26 reviews written)

I just recently going on a buisness trip from Chicago Illinois to Springfield Illinois. I decided to fly United Express to Springfield so I would not have to drive. I got to Ohare Airport(Ord) in Chicago and I got right on the plane and everything was very old. This plane was a J-41 plane just a regional Jet plane. When we got off the runway there was a huge sound that came from the back of the plane and then the whole plane smelled like smoke. Then a flight attendant came to me and told me to… Read Full Review

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★☆☆☆☆

“I took my first United Airlines overseas flight from...”

Written on: 14/12/2005 by MJackson (1 review written)

I took my first United Airlines overseas flight from LAX to Narrita, Japan. My flight started with the FA yelling to me as I was putting down the handle of my rolling bag… Read Full Review

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★☆☆☆☆

“The 747-400 used between LHR and Washington DC must be...”

Written on: 11/12/2005 by Niglet (1 review written)

The 747-400 used between LHR and Washington DC must be at least 20 years old. Comfort in United Airlines economy cabin very poor due to noise levels. Entertainemt system very poor choices of audio and movies… Read Full Review

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★☆☆☆☆

“Having just returned yesterday I feel compeled to warn...”

Written on: 20/09/2005 by UK lady (3 reviews written)

Having just returned yesterday I feel compeled to warn other travellers on the disgusting service recieved by United Airlines ground staff. My flight was London Heathrow to McCarran International Airport via Chicago. From check in at Heathrow the service recieved was horrific to say the least the problem continued with instances too complex to detail but the end result was delayed baggage and a threat of cancelled return ticket and arrest due to my complaint of lost baggage. British travellers… Read Full Review

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Sumanth1's Response to UK lady's Review

Written on: 15/11/2005

i fully agree
<br>service on a scale of 1 to 10 would be zero

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220864_Jo Fields's Response to UK lady's Review

Written on: 14/12/2005

My sister and I have just travelled between Heathrow and NYC (return) and I have to say I am a seasoned traveller, but have never, I repeat never, had such scruffy, loathsome cabin crew on any flight in my entire life. To cap it all, my sister and I were crammed into a back row with hardly any leg room as the seats in front had metal containers underneath, we had to climb in and out of our seats. To watch the movies was a joke as my screen was on the seat to the right of me and I had to crane my neck to watch it, although the entertainment was very poor anyway. The food, another issue, was terrible, coffee cold, and you had to practically beg for water through the journey! The staff appeared to think anything other than serving the meals was not warranted! All in all, I definitely will never travel with this airline again.

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★★☆☆☆

“I booked the ticket from BKK to SJC and booked open...”

Written on: 26/08/2005 by Theerasak (1 review written)

I booked the ticket from BKK to SJC and booked open ticket to go back. I tried to book the open ticket that I bought 4 months prior to the date, and they said it is unavailable the whole month. For me, it is fine to upgrade and pay more, but United Airlines, has a very very strict regulation. The United agent said I have to pay $75 dollars more and give me very inconvenient way to pay. The lady said United won't allow me to pay by phone and said that I have only 3 days to go to united office to… Read Full Review

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★★★★★

“I flew United Airlines in November 2004, firstly from...”

Written on: 23/07/2005 by khepri (2 reviews written)

I flew United Airlines in November 2004, firstly from London to San Francisco and then on to Hawaii. The return journey was via LA rather than San Fran.

Given that it was both the first time I'd flown since 1990 and been on a wide body plane, it came as a bit of a shock to see such good service. The London -San Fran flight left 10 minutes early (not common I understand) and economy was way better than United brand themselves. Don't get me wrong, economy isn't 1st class so don't expect sofa's… Read Full Review

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Kinell's Response to khepri's Review

Written on: 08/09/2005

I flew with United Airlines on may 27 from London to New York (JFK) and agree that all was fine with the flight/times/ and food .
<br>My big disapointment came on arrival at JFK, where i discovered my luggage had not arrived on my flight .To add insult to injury nobody from UA. seemed in the least bit interested in my plight! They couldn't trace my baggage and when they did , 24 hours later,... they then informed me they couldn't contact anyone to get it sent on to me??? Eventualy after FOUR DAYS' it turned up ,but the thing that sticks in my mind was the complete disinterest shown by everyone at UA. On my arrival home I wrote a letter of complaint dated 27th June 2005,and received a letter on the 11th July from UA telling me they would look into my comments. I'm still waiting,!!! and it;s now September the 8th.2005. Somebody at UA;s customer services needs a rocket up their @*#,and that.s being polite!!!

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★★★★★

“United Airlines - This was my first time ever flying...”

Written on: 29/06/2005 by andyhearne2005 (1 review written)

United Airlines - This was my first time ever flying on my own and to America and the staff were extremely helpful and I got a free upgrade on my ticket to Economy Plus - I was extremely chuffed and any time I had a question someone was there and very helpful towards completing the Visa Waiver form

The only let down has to be the food but the drinks were really good :)

Thank you to everyone and I do hope to go again next year… Read Full Review

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★★★★☆

“I recently (April 05) flew United Washington / Miami /...”

Written on: 31/05/2005 by wingcommander (40 reviews written)

I recently (April 05) flew United Washington / Miami / Washington with United Airlines. The ground staff were friendly and accommodating however the cabin staff could have been friendlier. The planes were on time departing and arriving both ways. On the way down the flight was constantly bumpy ... which the pilot was reassuring over. Pity United closed their lounge at Miami, spending time in McDonalds there is not fun! I thought 2 1/2 hours would have merited more than tea and peanuts but… Read Full Review

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★★★★★

“I have flown United since 2000 and racked up a couple...”

Written on: 20/05/2005 by rfowkes (2 reviews written)

I have flown United since 2000 and racked up a couple of hundred thousand flight miles with them. I have never had a bad flight, but obviously some flights have been better than others. Staff are attentive and polite, but do not tolerate rude behaviour (quite rightly as well). I always book economy class, but have frequently been upgraded on long-haul flights. My only unfortunate experience was flying home from the US (San Fran) prior to Christmas with my 7-month pregnant wife, when the… Read Full Review

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☆☆☆☆☆

“Where do I start. We were booked on a connecting...”

Written on: 03/05/2005 by darrylpmatthews (3 reviews written)

Where do I start. We were booked on a connecting flight from Washington to new York with United Airlines.

We landed in time, dashed over to the gate, and waited. We waited. We waited some more. Our departure time passed. No announcements. We all waited. We finally then were asked to board - 30 mins after departure time.

No walkway to the plane and it was raining heavy. Our luggage was stood outside the plane waiting to be loaded, that also received a soaking - as did we.

We boarded… Read Full Review

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☆☆☆☆☆

“Upon arrival at McCarran we were informed our flight...”

Written on: 06/04/2005 by linda watson (1 review written)

Upon arrival at McCarran we were informed our flight with United Airlines had been cancelled. (never did find out why) The only place we could obtain information was by phoning a automated message which was useless as all it told you was that the flight had been cancelled or, having to queue at the check-in desk which we did for nearly two and a half hours! We then spent the next hour trying to arrange satisfactory onward travel. The check-in operator was totally imcompetent and was not at… Read Full Review

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★★★★★

“I had read so many negative reviews about United...”

Written on: 23/03/2005 by WallaceM (1 review written)

I had read so many negative reviews about United long-haul and to my absolute surprise they were exceptional and in future will choose United as my preferred airline between Australia and the US,
The FA's were fantastic, real characters that made you laugh unlike the very impersonal dull Qantas FA's that cannot even smile superficially in the economy cabin. The seats too on United are definitely more spacious than other airlines on the same route in the economy cabin. Really enjoyed my flight… Read Full Review

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★★★★☆

“Took a United Airlines flight from London Heathrow...”

Written on: 24/08/2004 by Jonno (31 reviews written)

Took a United Airlines flight from London Heathrow -Los Angeles -Honolulu - San Francisco. Overall the flights and service were good. Everything was on time and the food was above average, IFE could be improved but it was adequate. Wouldnt mind flying them again as I need to accumulate air miles for Star Alliance… Read Full Review

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★★★★★

“Contrary to other reviews, I really enjoyed my recent...”

Written on: 18/07/2004 by tipster42 (1 review written)

Contrary to other reviews, I really enjoyed my recent first class flights between New York and Los Angeles. The west bound flight was on time, the ground staff and flight attendants were pleasant, the food (breakfast and snack) was hot and tasty, and the seats were roomy and comfortable. On the return flight, I arrived early and went up to the International first class lounge; I was almost turned away because I was on a domestic flight. But the ground staff asked me where I was going in the… Read Full Review

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☆☆☆☆☆

“I can't believe the miserable customer service I have...”

Written on: 16/06/2004 by jwik (1 review written)

I can't believe the miserable customer service I have received from every United Airlines Employee I have come in contact with starting with my flight out of Omaha #642 on June 9, 2004. While I have called the customer relations number, I was talked to in a patronizing manner as if I was a misbehaving child that needed to be pacified and shut-up. I want United Airlines and its employees to see in writing what this trip was like and give United Airlines yet another opportunity to make this… Read Full Review

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Jfju's Response to jwik's Review

Written on: 31/03/2005

I totally sympathise with traveller's experience as a regular transatlantic traveller with a 19 month old daughter- however I have never experienced anything but excellent service from United Airlines-
<br>Sure problems occur (as they do with any airline) and it looks like CSAs could have been more helpful in Chicago, but some people honestly don't know what it's like to travel with a toddler.

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Rosebud8008's Response to jwik's Review

Written on: 21/05/2009

I found this review helpful because my hubby got on that plane and it suck! My hubby wont be home in till tomorrow because of them! And we plan to go to a nice Restaurant&Hotel but now I have to cancel the reservations and the hotel because of them! <br/>I will never let him go on that airline AGAIN! <br/>

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★★☆☆☆

“In January my wife and I flew from Heathrow to...”

Written on: 02/06/2004 by dbwright (1 review written)

In January my wife and I flew from Heathrow to Washington, Dulles. We made the mistake of flying United Airlines. The flight cost the same as BA or Virgin, but you get much, much, much less. Imagine on a transatlantic flight being served a frozen boxed "breakfast". My "sandwich" could have doubled for a hockey puck. The entertainment system did not work, and 3 of the bathrooms on the plane were not functioning. Oh what a joy of a flight. Thank you United… Read Full Review

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Robrogers's Response to dbwright's Review

Written on: 12/01/2005

I'm a brit and I have used united many times and to say that BA my country’s own airline is better is crazy. BA offer tight cramped seats and poor service and food is awful, United is better, seats better, service is the same and the food is better (try buying the restaurant type food).
<br>
<br>Sorry BA but I’m saying with united

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★☆☆☆☆

“United Airlines had the most rude cabin crew in the...”

Written on: 06/05/2004 by AWilson (1 review written)

United Airlines had the most rude cabin crew in the world. I flight approximately one hundred fights per year and have never come accross anything like this lot before. Amsterdam to Mexico DF via Washington Dulles and return....out of the four flights one was tollerable the rest got steadily worse to the point that if offered a free flight with these people I rather pay a good airline than risk having a holiday ruined or turning up for a business meeting in an ill humour. I won't bore you with… Read Full Review

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★★★★★

“I have flown 6 -7 times from UK mainly to west coast...”

Written on: 12/11/2003 by cdab (1 review written)

I have flown 6 -7 times from UK mainly to west coast with United Airlines. Flights have always been on time and the planes clean and comfortable. Considering that the fares is often only 1.5-2x what it costs me to fly to Brussels I have no cause for complaints! I always try and book the first row in the rear cabin for extra legroom or alternatively - an aisle row… Read Full Review

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