United Airlines Reviews

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★★☆☆☆

“After a long holiday in California, it was time to...”

Written on: 02/01/2007 by TS269 (4 reviews written)

After a long holiday in California, it was time to head back to London. Only the day before the terrorist alert turned orange.
Though without checking the BA website we headed to the airport. It was there that we realised BA284 was cancelled, and that we would have to line up in the "Supervisor queue".
It was however closed, and we had to wait for nearly an hour. During that period a news crew arrived and began interviewing us. Finally we arrived at the desk, where a supervisor tapped on her… Read Full Review

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☆☆☆☆☆

“I am just trying to get my parents money back. The...”

Written on: 01/01/2007 by msoori (1 review written)

I am just trying to get my parents money back. The reason that I decided to write a blog was because they steadfastly refuses to refund the money, despite their admission to having problems with the reservation system. Why should my parents be charged for UAL's technical difficulties? http://evilunitedairlines.blogspot.com… Read Full Review

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☆☆☆☆☆

“Below is the letter I wrote to United Airlines...”

Written on: 30/12/2006 by moshogiannis (1 review written)

Below is the letter I wrote to United Airlines regarding my recent Flight/Booking Experiences:


Dear Sir/Madam,

When I booked a flight with United, I expected the highest level of service. My experience though proved the complete opposite.

First of all when I flew to New York from San Jose we had to run through O'Hara airport to catch our connecting flight #686, which was a walking distance of 45 minutes. Then United hurried to complete boarding the plane but there was no pilot in… Read Full Review

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★★★★★

“United is a great airline. I am very impressed every...”

Written on: 27/12/2006 by kolaborashonguy (3 reviews written)

United is a great airline. I am very impressed every time I fly with them. They treat you right and make flying fun again. United is one of the only airlines that really stands out as a good airline… Read Full Review

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Ts269's Response to kolaborashonguy's Review

Written on: 23/01/2007

By today's standards, maybe the medium haul (I don't know), but the long haul United Airlines flights are appalling, compared with BA, NZ and VS.

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★☆☆☆☆

“Do not rely on the fact that your flights were OK with...”

Written on: 23/12/2006 by ragip (1 review written)

Do not rely on the fact that your flights were OK with United to continue using them. It is when something goes wrong you will realize how horrible they are. United was my preferred airline since 1999. My departure flight was delayed, which is fine, so I ran to arrive to the gate of my connecting flight at Washington Dulles at the last minute, a few minutes before the gates are closed. The agent at the gate had my boarding pass printed but refused to board me because he had given my seat to… Read Full Review

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★★★★★

“OK, I haven't travelled yet but there was a SNAFU when...”

Written on: 14/12/2006 by poelmanc (1 review written)

OK, I haven't travelled yet but there was a SNAFU when I tried to apply the credit from a previous partially cancelled ticket. When I previously cancelled my flight for a credit, they told me the amount credited but didn't properly explain some additional restrictions. So when I called this time, after getting my call dropped twice, I finally got through to an agent who at first wasn't going to let me use my $250 credit from a previous cancellation. After talking with them they resolved it well… Read Full Review

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☆☆☆☆☆

“I was unable to use my seat because another passenger...”

Written on: 07/12/2006 by andzeish (1 review written)

I was unable to use my seat because another passenger didn't let me. The situation was not resolved during a 3 1/2 hour flight. UA personnel is not trained to perform the simplest of duties… Read Full Review

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★★★☆☆

“I flew First Class with them from L.A. to New York....”

Written on: 06/12/2006 by theworld2 (8 reviews written)

I flew First Class with them from L.A. to New York. The flight left on time, and the lounges at LAX and JFK were comfortable. The overall United Airlines experience was nothing spectacular, and I only fly with United on this route because American Airlines is deplorable… Read Full Review

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☆☆☆☆☆

“Avoid travelling on United because if you have to...”

Written on: 04/11/2006 by Kmah (1 review written)

Avoid travelling on United because if you have to cancel for some reason, you can't get the same value for the tickets.

Calling up several times will just frustrate you so much!… Read Full Review

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★★★★★

“We were taking a big holiday to Las Vegas, then onto...”

Written on: 15/10/2006 by jackieandtwix (2 reviews written)

We were taking a big holiday to Las Vegas, then onto Hawaii and ending our holiday in Orlando. We booked with Virgin who were rubbish. We had flights with many carriers and we found United to be the best. They upgraded us for nothing because a window seat had not been booked, the service at the airport was brilliant, the staff helped us out with finding our way around and the attendant on the plane could not do enough for us. Thank you United… Read Full Review

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☆☆☆☆☆

“The United Airlines flight was delayed due to a...”

Written on: 15/10/2006 by amystorni (1 review written)

The United Airlines flight was delayed due to a computer failure, but no one communicated that to the passengers. After four hours of waiting, the flight was cancelled. Then I was flown to LAX, where I waited for another delayed flight. This one was delayed for no apparent reason (the computer said a crew problem later). Then we sat on the runway for another hour and a half. Trip time: 8 hours +. Time to drive: 5 hours. Ridiculous!!… Read Full Review

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★☆☆☆☆

“My family and I have flown with United Airlines three...”

Written on: 14/10/2006 by frequentpassgr (1 review written)

My family and I have flown with United Airlines three separate times in the last two months. Here's the rundown:

1. My parents flew from ORD to MEM over Labor Day weekend that Monday night (to return home to Memphis). The flight was supposed to leave around 7pm, but it was delayed. And delayed. They did not leave Chicago until 10pm - the Memphis airport had to stay open after-hours to receive the flight. Not a good experience, but it could have been much worse. Like the next two incidents.

2… Read Full Review

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☆☆☆☆☆

“I normally try to avoid United Airlines in general,...”

Written on: 15/09/2006 by hellobankrupt (1 review written)

I normally try to avoid United Airlines in general, but we made the tickets too late to have much of a choice. Our flight was meant to leave at 8:30am from Seattle, so my wife and I got to the airport around 6:00, and we just barely made it through security in time to discover the flight had been delayed for two hours. Apparently our connection through Chicago was delayed because of bad weather, which we were OK with of course. They boarded us at 10:30, even while the mechanics had ripped… Read Full Review

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☆☆☆☆☆

“My united Airlines flight was delayed in 3 different...”

Written on: 12/09/2006 by pony128 (1 review written)

My united Airlines flight was delayed in 3 different cities with no answers. A 4 hour flight took 19 hours and 30 minutes to get from Wyoming to Grand Rapids, MI. To top it all off, when I got home at 1am the following day, when I was supposed to land in GR at 2:00pm, they lost my baggage. I have flown over 50 times, mostly on Northwest Airlines, and I have never had to deal with such a poor service. I will walk, run, take a train, bus or car before I will fly with United Airlines again. It… Read Full Review

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☆☆☆☆☆

“I just returned from a trip from Los Angeles Airport...”

Written on: 31/07/2006 by FreqTravlr (1 review written)

I just returned from a trip from Los Angeles Airport (LAX), and witnessed a complete lack of caring by United Airlines employees for the welfare of passengers. At 4:30AM on Saturday morning at LAX, there were long lines at the United ticket counters. Passengers who had arrived more than an hour prior to their scheduled departure were stuck in line, unable to get any help from the few employees who were present. Many missed their flights. When I got through security, there was a very long… Read Full Review

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☆☆☆☆☆

“Firstly, the customer service is terrible. You're in...”

Written on: 16/07/2006 by kkrinis (1 review written)

Firstly, the customer service is terrible. You're in trouble if you need to make a change to your flight. Not only do they make you pay a $100 fee for any changes, but they also keep you on the line for an hour to send you a confirmation email. The reason is explained by the agent on the phone as "it takes a long time to send a confirmation email", believe it or not. So, agents are generally unable to help you through your problems. Most of the agents' accents are really hard to understand, and… Read Full Review

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★★★☆☆

“Very old, civil war era plane, and they actually have...”

Written on: 04/07/2006 by top19 (1 review written)

Very old, civil war era plane, and they actually have smoking rows! They stopped building planes with smoking rows over 20 years ago!
The plane was two hours late. We boarded on time, but we had to spend those two hours on the runaway, which I can assure you, is no fun. The cause was some mechanical problem. I've flown United a total of 4 times in my life, and 3 to 4 times the plane was delayed by an hour or more.
No leg room whatsoever, unless you pay $150 to upgrade your seat, and get 6… Read Full Review

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★☆☆☆☆

“I would probably not fly with United Airlines again if...”

Written on: 01/07/2006 by aemc (1 review written)

I would probably not fly with United Airlines again if I had a choice. I flew from Dallas to Denver and I arrived 1 hour early with no baggage to check. I was told the wrong gate of departure at Dallas/Fort Worth airport. I finally arrived at the gate 25 minutes before the departure time, and I was denied boarding because I wasn't there 30 minutes before boarding. This delayed me about 3 to 4 hours to the next flight. I am 5 foot 3 inches in height, and my knees were cramped to the seat in… Read Full Review

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★★☆☆☆

“The United Airline flight I experienced made me never...”

Written on: 30/06/2006 by rayn (1 review written)

The United Airline flight I experienced made me never want to fly with them again. I never thought of United as a nice or quality airline, and my experience reinforced that much more. The plane was ancient, and it was making very strange noises that had my sister and I nervous for our lives. The service was almost non-existent. Part of my group was split up because United messed up our tickets, and we all weren't near each other, but I was able to sit near my sister due to the kindness of the… Read Full Review

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☆☆☆☆☆

“The United Airlines ticket agent was sweet until...”

Written on: 20/06/2006 by 1becky (1 review written)

The United Airlines ticket agent was sweet until things started to go bad. Then she disappeared. Yes, she just left.

Re-booking a flight after the plane breaks down. Take my word for it. Just go home and get what ever money they will give you. United could not get me from Chicago to Detroit for two days after one of their RJ-145's broke down. That would have been the day I was returning. Then they would not refund my change fee of $100.00 after THEY cancelled the flight and I wanted my money… Read Full Review

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