United Airlines Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
464
14% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
United Airlines - Ask a question now

Media Gallery for United Airlines

United Airlines
United Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“I will not fly United again, nor recommend it unless I...”

Written on: 28/10/2007 by antalgia (1 review written)

I will not fly United again, nor recommend it unless I can be assured that its seat allocation system has been changed to ensure that seats booked at the same time are together rather than in opposite ends of the aircraft… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Generally not bad, but the main meals where a lot to...”

Written on: 23/10/2007 by JBENNION (1 review written)

Generally not bad, but the main meals where a lot to be desired. Full of fat,no taste. And a bowl of lettuce for starter! We checked in 4 hours before flight and my husband & I
were given seats rows apart even though the plane was only 3/4 full. But the gate hostesses kindly changed our seats… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“United Airlines can't seem to get flights out on time....”

Written on: 19/10/2007 by bbbluhmmm (1 review written)

United Airlines can't seem to get flights out on time. When delays occured, didn't hold last flight of the day for me. Poor delay or departure information. In my opinion insufficiently staffed check in desks, more people telling you which line to get into then people helping process your issue. Long lines at O'Hare, which has to rank as the worst airport in the world… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“United Airlines has improved immensely from the late...”

Written on: 18/10/2007 by alkpanjabi (1 review written)

United Airlines has improved immensely from the late 90's. Great flight! Highly recommended! For any occasion flight attendants are very jolly and seem happy to serve you! The service is preferably very good. The flight was exact On-Time and sharing the ticket with Ted Airlines, Ted seems similar and equally good service. I will definitely continue to fly on this airline or Delta Airlines as that is also very good… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Flight canceled 2 hours before start, no reason given-...”

Written on: 10/10/2007 by FunkyBibimbap (1 review written)

Flight canceled 2 hours before start, no reason given- UA Customer service actually hung up the phone, Canadian Airlines helped me, without them I would have gotten a flight 36 hours later - General hassle at US Airports, not UA's fault but still adds to the experience- Luggage lost, customer service said they "don't know where it is, and can't do anything". Again, other personnel (this time from the airport) had to give me the necessary information. A lot went wrong with my flight and every… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“United flights that pass through Chicago O'Hare are...”

Written on: 03/09/2007 by DairyDoc (2 reviews written)

United flights that pass through Chicago O'Hare are extremely unreliable and I will try to avoid them at all cost in the future. This trip was stressful due to delays and cancellations that occurred for ALL of my United flights (coming and going). We boarded our outbound from Madison WI to Chicago O'Hare and then sat on the tarmac for 2.5 hours because of delays in Chicago. Almost everyone on our flight missed connections and the ironic thing is that if they had let us unload some people could… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service. I was given incorrect...”

Written on: 22/08/2007 by lazydog (1 review written)

Bad customer service. I was given incorrect information about my initial reservation and then was completely unable to get any help from their useless customer service. I must have wasted 4 phone calls and a number of e-mails but failed to find any one who would actually listened to my problem, let alone help me with it. There are so many other better airlines. Don't fly United unless you are very desperate. I'll never use them again!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Keep up the bad service and they will definitely go...”

Written on: 08/08/2007 by shinnl (1 review written)

Keep up the bad service and they will definitely go out of business… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost baggage in ORD, another airline actually found...”

Written on: 02/08/2007 by jorgeD (1 review written)

Lost baggage in ORD, another airline actually found baggage but United and baggage customer service were unable to trace our lost baggage. We had to call another airline's tracking service to find our luggage, which has been in ORD airport for 6 days… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“Don't fly with United.”

Written on: 27/07/2007 by messupid (1 review written)

Don't fly with United… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“I truly cannot fly this airline anymore after my last...”

Written on: 21/06/2007 by meehyunk (1 review written)

I truly cannot fly this airline anymore after my last mishap with this airline. They completely botched my last reservation and changed it and we didn't realise. So I ended up holding tickets where my infant daughter flew by herself and her parents flew on another flight! I bet you would say that is not believable, but believe it. One of the UA supervisors said it would cost me round $100 ticket to change the reservation even though in my opinion it was their mistake. Now I have decided to… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I have flown with a few airlines and this is pretty...”

Written on: 16/06/2007 by Firstclassorbust (1 review written)

I have flown with a few airlines and this is pretty good. The cabin was nice and the fact that they give you something to watch and listen to is also good. The flight attendants were nice and they gave me the whole can of Mountain Dew! Flight was on time and the airplane was clean. Overall good… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“While the flight attendants were kind and the flight...”

Written on: 11/06/2007 by Katherinedahl (1 review written)

While the flight attendants were kind and the flight was mostly on time, the customer service for this company is horrible. The worst for any airline I have ever used… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Overall, we were satisfied with the airline, service...”

Written on: 05/05/2007 by paulyn (1 review written)

Overall, we were satisfied with the airline, service and the flight in general. Clean and comfortable plane. We also flew to San Francisco, Las Vegas then back to Australia and have no complaints at all. The fare was the cheapest I could find and would fly with United again, also would recommend to friends… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“I travelled with 'TED' by United Airlines from Chicago...”

Written on: 27/03/2007 by lisawinslet (1 review written)

I travelled with 'TED' by United Airlines from Chicago (ORD) to Las Vegas on 19th Feb 2007. After a transatlantic flight with BMI, which was excellent, I checked in 6 hours early, ensuring with the ground-staff this would be OK. Upon landing, my friend and I found our baggage had not arrived on our flight, there was a 'secure' baggage area next to the conveyor belt, and luckily my friend's bag was in there. The man supervising the baggage area asked for no identification or baggage tags when… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have a travel certificate I received for being...”

Written on: 27/03/2007 by Dylan2at (1 review written)

I have a travel certificate I received for being bumped from a United flight. I am unable to use it because no one at United wants to take responsibility for processing the travel certificate. I am unable to find a valid address for United Airlines Customer Relations, and the address on their website is invalid. My mail was returned to me with "No Such Address" on it.

It is ridiculous that one cannot contact a live person. The voice mail options do not allow you to contact a representative… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“We were to be in Kauai for a spring break this year,...”

Written on: 24/03/2007 by ihateunited (1 review written)

We were to be in Kauai for a spring break this year, it did not happen. United Airlines ticket sales booked us on a flight from Chicago to San Francisco then on to Kauai. The flight from Chicago was scheduled to arrive only 30 minutes before our flight out to Kauai was to leave. After asking the ticket rep if that would allow us enough time between flights I was reassured it would be. According to SFO airport officials, connections of less than 50 minutes are not allowed and should not be… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We were to get a connecting flight via Chicago to go...”

Written on: 27/02/2007 by Maria De souza (1 review written)

We were to get a connecting flight via Chicago to go to San Jose in California. The status on the board showed no delay information. No announcements were made by the United staff.

We had to keep standing in line to ask for status. After 5 hours of waiting, all we were told is that your flight will take off to Chicago but from Chicago we can't give you anything. There was a possibility we would be stuck there until Monday!

We didn't want to spend a night at Chicago airport, so we had to… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Good airline for regional and short domestic flights....”

Written on: 24/01/2007 by alexbananas (2 reviews written)

Good airline for regional and short domestic flights. Moneys worth: cheap both ways… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“Bad customer Care! Anytime they delay, they just show...”

Written on: 16/01/2007 by justmemee (1 review written)

Bad customer Care! Anytime they delay, they just show the time delay and never announce why is that happening.
Also, the customer care walked away and left all the customers behind waiting and worrying about their plane… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
Deals on Expedia