United Airlines Reviews

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★☆☆☆☆

“Lost baggage in ORD, another airline actually found...”

Written on: 02/08/2007 by jorgeD (1 review written)

Lost baggage in ORD, another airline actually found baggage but United and baggage customer service were unable to trace our lost baggage. We had to call another airline's tracking service to find our luggage, which has been in ORD airport for 6 days… Read Full Review

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☆☆☆☆☆

“Don't fly with United.”

Written on: 27/07/2007 by messupid (1 review written)

Don't fly with United… Read Full Review

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☆☆☆☆☆

“I truly cannot fly this airline anymore after my last...”

Written on: 21/06/2007 by meehyunk (1 review written)

I truly cannot fly this airline anymore after my last mishap with this airline. They completely botched my last reservation and changed it and we didn't realise. So I ended up holding tickets where my infant daughter flew by herself and her parents flew on another flight! I bet you would say that is not believable, but believe it. One of the UA supervisors said it would cost me round $100 ticket to change the reservation even though in my opinion it was their mistake. Now I have decided to… Read Full Review

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★★★★☆

“I have flown with a few airlines and this is pretty...”

Written on: 16/06/2007 by Firstclassorbust (1 review written)

I have flown with a few airlines and this is pretty good. The cabin was nice and the fact that they give you something to watch and listen to is also good. The flight attendants were nice and they gave me the whole can of Mountain Dew! Flight was on time and the airplane was clean. Overall good… Read Full Review

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★☆☆☆☆

“While the flight attendants were kind and the flight...”

Written on: 11/06/2007 by Katherinedahl (1 review written)

While the flight attendants were kind and the flight was mostly on time, the customer service for this company is horrible. The worst for any airline I have ever used… Read Full Review

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★★★★★

“Overall, we were satisfied with the airline, service...”

Written on: 05/05/2007 by paulyn (1 review written)

Overall, we were satisfied with the airline, service and the flight in general. Clean and comfortable plane. We also flew to San Francisco, Las Vegas then back to Australia and have no complaints at all. The fare was the cheapest I could find and would fly with United again, also would recommend to friends… Read Full Review

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☆☆☆☆☆

“I travelled with 'TED' by United Airlines from Chicago...”

Written on: 27/03/2007 by lisawinslet (1 review written)

I travelled with 'TED' by United Airlines from Chicago (ORD) to Las Vegas on 19th Feb 2007. After a transatlantic flight with BMI, which was excellent, I checked in 6 hours early, ensuring with the ground-staff this would be OK. Upon landing, my friend and I found our baggage had not arrived on our flight, there was a 'secure' baggage area next to the conveyor belt, and luckily my friend's bag was in there. The man supervising the baggage area asked for no identification or baggage tags when… Read Full Review

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★☆☆☆☆

“I have a travel certificate I received for being...”

Written on: 27/03/2007 by Dylan2at (1 review written)

I have a travel certificate I received for being bumped from a United flight. I am unable to use it because no one at United wants to take responsibility for processing the travel certificate. I am unable to find a valid address for United Airlines Customer Relations, and the address on their website is invalid. My mail was returned to me with "No Such Address" on it.

It is ridiculous that one cannot contact a live person. The voice mail options do not allow you to contact a representative… Read Full Review

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☆☆☆☆☆

“We were to be in Kauai for a spring break this year,...”

Written on: 24/03/2007 by ihateunited (1 review written)

We were to be in Kauai for a spring break this year, it did not happen. United Airlines ticket sales booked us on a flight from Chicago to San Francisco then on to Kauai. The flight from Chicago was scheduled to arrive only 30 minutes before our flight out to Kauai was to leave. After asking the ticket rep if that would allow us enough time between flights I was reassured it would be. According to SFO airport officials, connections of less than 50 minutes are not allowed and should not be… Read Full Review

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★☆☆☆☆

“We were to get a connecting flight via Chicago to go...”

Written on: 27/02/2007 by Maria De souza (1 review written)

We were to get a connecting flight via Chicago to go to San Jose in California. The status on the board showed no delay information. No announcements were made by the United staff.

We had to keep standing in line to ask for status. After 5 hours of waiting, all we were told is that your flight will take off to Chicago but from Chicago we can't give you anything. There was a possibility we would be stuck there until Monday!

We didn't want to spend a night at Chicago airport, so we had to… Read Full Review

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★★★☆☆

“Good airline for regional and short domestic flights....”

Written on: 24/01/2007 by alexbananas (2 reviews written)

Good airline for regional and short domestic flights. Moneys worth: cheap both ways… Read Full Review

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☆☆☆☆☆

“Bad customer Care! Anytime they delay, they just show...”

Written on: 16/01/2007 by justmemee (1 review written)

Bad customer Care! Anytime they delay, they just show the time delay and never announce why is that happening.
Also, the customer care walked away and left all the customers behind waiting and worrying about their plane… Read Full Review

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★★☆☆☆

“After a long holiday in California, it was time to...”

Written on: 02/01/2007 by TS269 (4 reviews written)

After a long holiday in California, it was time to head back to London. Only the day before the terrorist alert turned orange.
Though without checking the BA website we headed to the airport. It was there that we realised BA284 was cancelled, and that we would have to line up in the "Supervisor queue".
It was however closed, and we had to wait for nearly an hour. During that period a news crew arrived and began interviewing us. Finally we arrived at the desk, where a supervisor tapped on her… Read Full Review

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☆☆☆☆☆

“I am just trying to get my parents money back. The...”

Written on: 01/01/2007 by msoori (1 review written)

I am just trying to get my parents money back. The reason that I decided to write a blog was because they steadfastly refuses to refund the money, despite their admission to having problems with the reservation system. Why should my parents be charged for UAL's technical difficulties? http://evilunitedairlines.blogspot.com… Read Full Review

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☆☆☆☆☆

“Below is the letter I wrote to United Airlines...”

Written on: 30/12/2006 by moshogiannis (1 review written)

Below is the letter I wrote to United Airlines regarding my recent Flight/Booking Experiences:


Dear Sir/Madam,

When I booked a flight with United, I expected the highest level of service. My experience though proved the complete opposite.

First of all when I flew to New York from San Jose we had to run through O'Hara airport to catch our connecting flight #686, which was a walking distance of 45 minutes. Then United hurried to complete boarding the plane but there was no pilot in… Read Full Review

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★★★★★

“United is a great airline. I am very impressed every...”

Written on: 27/12/2006 by kolaborashonguy (3 reviews written)

United is a great airline. I am very impressed every time I fly with them. They treat you right and make flying fun again. United is one of the only airlines that really stands out as a good airline… Read Full Review

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Ts269's Response to kolaborashonguy's Review

Written on: 23/01/2007

By today's standards, maybe the medium haul (I don't know), but the long haul United Airlines flights are appalling, compared with BA, NZ and VS.

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★☆☆☆☆

“Do not rely on the fact that your flights were OK with...”

Written on: 23/12/2006 by ragip (1 review written)

Do not rely on the fact that your flights were OK with United to continue using them. It is when something goes wrong you will realize how horrible they are. United was my preferred airline since 1999. My departure flight was delayed, which is fine, so I ran to arrive to the gate of my connecting flight at Washington Dulles at the last minute, a few minutes before the gates are closed. The agent at the gate had my boarding pass printed but refused to board me because he had given my seat to… Read Full Review

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★★★★★

“OK, I haven't travelled yet but there was a SNAFU when...”

Written on: 14/12/2006 by poelmanc (1 review written)

OK, I haven't travelled yet but there was a SNAFU when I tried to apply the credit from a previous partially cancelled ticket. When I previously cancelled my flight for a credit, they told me the amount credited but didn't properly explain some additional restrictions. So when I called this time, after getting my call dropped twice, I finally got through to an agent who at first wasn't going to let me use my $250 credit from a previous cancellation. After talking with them they resolved it well… Read Full Review

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☆☆☆☆☆

“I was unable to use my seat because another passenger...”

Written on: 07/12/2006 by andzeish (1 review written)

I was unable to use my seat because another passenger didn't let me. The situation was not resolved during a 3 1/2 hour flight. UA personnel is not trained to perform the simplest of duties… Read Full Review

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★★★☆☆

“I flew First Class with them from L.A. to New York....”

Written on: 06/12/2006 by theworld2 (8 reviews written)

I flew First Class with them from L.A. to New York. The flight left on time, and the lounges at LAX and JFK were comfortable. The overall United Airlines experience was nothing spectacular, and I only fly with United on this route because American Airlines is deplorable… Read Full Review

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