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Written on: 22/01/2011
We had problems before the items even arrived and we still have problems 5 months after the order was placed.
They failed to deliver the items after 2 weeks, after speaking to them daily they kept telling us "it's due to be delivered tomorrow".
After 14 days I demanded my money back or a replacement package to be sent.
They promised a replacement package.
Later that afternoon the first package finally arrived and I called to cancel the replacement.
The items were fine… Read Full Review
Written on: 07/12/2010
I have ordered twice. Both times had issues.
1. Ordered Jeans, they sent me the wrong size - the packaging said the size i wanted but the item inside was a completely different size. I returned, pointed out the mistake and asked to send me the correct size. They didn't. When i contacted, they said I had to reorder. Which meant I paid postage again. So I complained and finally got a refund on postage. Total time to get Jeans from ordering first time = 6weeks. Refund = 8 Weeks.
2. Ordered pair… Read Full Review
Written on: 28/11/2010
The goods are good quality and the price is OK, as there is nowhere else I know of that I can get the sizes I needed.
However I never received a statement and it was only lucky that I remembered to go to the site a week before payment was due and so emailed to let them know only to have 'A statement was issued on whatever date and the next will be on whatever date' if a robot had answered that would be fine, but it was supposedly a human, I was expecting an apology or maybe if they checked my… Read Full Review
Written on: 25/10/2010
STAY AWAY FROM JACAMO!!
I have never been so discusted. This company is a complete and utter shambles and a waste of anybodys time. Nobody has any idea whats going on and the customer service is quite franky a massive joke! Im sure a group of monkeys could be more helpful!!
I purchased a pair of jeans from Jacamo, I was informed to purchase a size 54' waist, based on there 'size guide', eventhough I am used to 40'!!
I took the risk and went with what I knew and the next day I recieved a… Read Full Review
Written on: 06/10/2010
so i orderd some sunglasses and i was told 5 days to get to me so thats fine then after 5 days i called and they said that it was actually 7 so i said ok!!
at this point i was a bit chessed off with them so after 7 days they then said 14 days i said it ridicuals but i still waited!!!
any way after the 14 days i rang AGAIN!!! and they said they will file a lost parcel claim right i thought i was getting somewhere so the lady told me that she would send them out straight away they would be… Read Full Review
Written on: 03/09/2010
I have used Jakamo for the first time and have to admit i dont not agree with all the reviews on here.
Firstly, the website. Nice and easy and quick sign up. I ordered pair of Jeans and 2 Polo Tops, one is out of stock but i do not mind waiting.
The ONLY thing wrong with the website is lack of info on the deivery times, as it does not state Jakamo own brands delivery time is 48 Hours and you cant get it any quicker, although paying for fast delivery on other items is allowed and will be with… Read Full Review
Written on: 06/08/2010
i was very disapointed with jacamo because they sent me the xbox i orderd for my son's birthday but i found out they sent me the wrong one then about 3 days later they phoned me saying there was an error and my son had to pack up the xbox and send it back and they told me the new xbox will be on it's way and is due 6th august so on the 6th i waited for it and there was no sign so i phoned jacamo and they didn't know anything about it and apparently the man that phoned me didn't put the order… Read Full ReviewVisit jacamo.co.uk
Written on: 25/07/2010
placed orders with jacamo and have always turned up on time,not bad these days.....not overpriced, what you see is what you get, only problem t
hey advertise goods that they no longer stock,but that means they are selling! no problems keep it up… Read Full Review
Written on: 04/06/2010
There sales staff do not seem to konw there on company policies! , They give false information!, customer services dont recognise there on refrence numbers , and when you give them the second chance they still get it WRONG!!
… Read Full Review
Written on: 26/05/2010
When I placed the order for the jeans, the website informed me that delivery would be 7 days. Fair enough, not too long to wait really.
Over a week later though, I am still waiting for the item and the delivery status tells me they are still awaiting stock. I received no email or notification that this order was to be delayed.
When I phoned them, I was told they were delayed a further 14 days. 21 days for something I was told would only take 7 days is not really acceptable and I was… Read Full Review
Written on: 10/04/2010
Opened the account with a £125 credit limit, ordered goods and turned up next day. Here i am 6 months on, only had 4 more orders adn paid balance well and they ahve given me a £2000 limit! Delivery always on time, customer services always been very helpful and even got a free gift at xmas! Thanks Jacamo, much better than other catalogues that i have and much more efficient!… Read Full ReviewVisit jacamo.co.uk
Written on: 16/12/2009
Very disappointed with Jacamo. I signed up a new account and was told on-screen I had £125 to spend (which increased to £150 the next morning). I placed my order for Christmas and received a confirmation email.
However on checking my account the order had disappeared and my balance had gone back to £150! I never received any contact from them to say it had been cancelled and there is no communication in the online account. My 2nd order was cancelled also, again I was not told the reason why… Read Full Review
Written on: 21/09/2009
You need to read this, it will really tell you what they are like. I signed up to Jacamo and the site said I had £125 credit. I decided to use this to buy some goods. The next day I decided to check my account as it seemed too good to be true, turns out to be right, the items were cancelled with no email to tell me. I called customer service and some guy said it was his 2nd day fair enough he said "sorry credit control need to deal with this one" he never told me why. Apparently some note said… Read Full ReviewVisit jacamo.co.uk
Written on: 01/03/2009 by curr946 (15 reviews written)
Jacamo is a men's only home shopping catalogue; it can be used online, by phone or by post. It's owned by Sander & Kay LTD, which is a large home shopping group. It's fairly new on the market with only a few adverts on TV late 2008. They specialise on larger sizes with waist sizes up to 54" and chest up to 72" There is a good selection of goods, most of which at affordable prices. I opened my account about September 2008 and have had no real issue with them. All in all I like the site, I like… Read Full ReviewVisit jacamo.co.uk
As rated by real users
" Very fast " Read More
" Magical box of foam " Read More
" This company has no integrity " Read More
Written by Kathleen1969
" The WORST !!Customer service in the store " Read More
" Non existant customer service " Read More
Written by Dave1234567890