Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 20/07/2011 by garythomas1 (1 review written)
I ordered and paid for in full a pair of trousers and paid for next day delivery when by 4pm the next day they had not arrived I telephoned them and was told they had been dispatched and would be with me by 8pm they never came including two telephone calls at 10p a minute altogether I have paid almost £6 over the top and still not got them have posted the experience of the firms intranet that is read by over 8000 employees would not recommend them to my worst enemy should have smelt a rat when… Read Full ReviewVisit jacamo.co.uk
Written on: 19/05/2011 by HarryGibbs (1 review written)
I am currently taking legal action against their parent company (Sander and Kay Limited) for breach of contract / terms and conditions.
Would not recommend this company to anybody. A complete rip off and appalling level of customer service.
Harry… Read Full Review
Written on: 26/04/2011
Never use these guys.
I went shopping, added everything to my basket, and proceeded to make payment.
Entered a non-UK credit card and it was rejected as an invalid credit card. Put another card (with insufficient credit for all the purchases I was making) also non-UK issued and it accepted it.
After all the problems I then went and bought a Visa Gift Card in GBP only to be told 'oh we don't accept them' when calling their call centre, which is utter bs (payment gateways don't care what the… Read Full Review
Written on: 23/03/2011
I have ordered many a time from Jacamo and I have never had a problem. Whenever I have phoned up enquiring about something my issue is always resolved quickly. My credit limit has went up to quite a considerable amount and I would not hesitate from buying from them again. The items I have on order at the moment are some necklaces from a different catalogue. I love how you can order stuff from different catalogues but within the Jacamo company through your jacamo account… Read Full ReviewVisit jacamo.co.uk
Written on: 21/02/2011
Ooooh... I've had the same experience as a few others on here. I wanted to buy a pair of jeans and had my debit card at the ready. As I was completing the account registration details, it started to ask me credit type questions such as "how long have you lived at your address?"
I started again as I felt that I must have clicked the wrong tab. I went through the arduous process again and it told me they had given me £125 credit. I thought, "oh well, I'll have a couple of other items" I… Read Full Review
Written on: 09/02/2011
After ringing twice a day to see where my jeans are, i either get " there's an error on your account" or "it'll be there today" or they just hang up so they don't have to deal with their mistakes. They do have some decent clothes just a shame they employ people lazy or docile people. Must be desperate… Read Full ReviewVisit jacamo.co.uk
Written on: 22/01/2011
We had problems before the items even arrived and we still have problems 5 months after the order was placed.
They failed to deliver the items after 2 weeks, after speaking to them daily they kept telling us "it's due to be delivered tomorrow".
After 14 days I demanded my money back or a replacement package to be sent.
They promised a replacement package.
Later that afternoon the first package finally arrived and I called to cancel the replacement.
The items were fine… Read Full Review
Written on: 07/12/2010
I have ordered twice. Both times had issues.
1. Ordered Jeans, they sent me the wrong size - the packaging said the size i wanted but the item inside was a completely different size. I returned, pointed out the mistake and asked to send me the correct size. They didn't. When i contacted, they said I had to reorder. Which meant I paid postage again. So I complained and finally got a refund on postage. Total time to get Jeans from ordering first time = 6weeks. Refund = 8 Weeks.
2. Ordered pair… Read Full Review
Written on: 28/11/2010
The goods are good quality and the price is OK, as there is nowhere else I know of that I can get the sizes I needed.
However I never received a statement and it was only lucky that I remembered to go to the site a week before payment was due and so emailed to let them know only to have 'A statement was issued on whatever date and the next will be on whatever date' if a robot had answered that would be fine, but it was supposedly a human, I was expecting an apology or maybe if they checked my… Read Full Review
Written on: 25/10/2010
STAY AWAY FROM JACAMO!!
I have never been so discusted. This company is a complete and utter shambles and a waste of anybodys time. Nobody has any idea whats going on and the customer service is quite franky a massive joke! Im sure a group of monkeys could be more helpful!!
I purchased a pair of jeans from Jacamo, I was informed to purchase a size 54' waist, based on there 'size guide', eventhough I am used to 40'!!
I took the risk and went with what I knew and the next day I recieved a… Read Full Review
Written on: 06/10/2010
so i orderd some sunglasses and i was told 5 days to get to me so thats fine then after 5 days i called and they said that it was actually 7 so i said ok!!
at this point i was a bit chessed off with them so after 7 days they then said 14 days i said it ridicuals but i still waited!!!
any way after the 14 days i rang AGAIN!!! and they said they will file a lost parcel claim right i thought i was getting somewhere so the lady told me that she would send them out straight away they would be… Read Full Review
Written on: 03/09/2010
I have used Jakamo for the first time and have to admit i dont not agree with all the reviews on here.
Firstly, the website. Nice and easy and quick sign up. I ordered pair of Jeans and 2 Polo Tops, one is out of stock but i do not mind waiting.
The ONLY thing wrong with the website is lack of info on the deivery times, as it does not state Jakamo own brands delivery time is 48 Hours and you cant get it any quicker, although paying for fast delivery on other items is allowed and will be with… Read Full Review
Written on: 06/08/2010
i was very disapointed with jacamo because they sent me the xbox i orderd for my son's birthday but i found out they sent me the wrong one then about 3 days later they phoned me saying there was an error and my son had to pack up the xbox and send it back and they told me the new xbox will be on it's way and is due 6th august so on the 6th i waited for it and there was no sign so i phoned jacamo and they didn't know anything about it and apparently the man that phoned me didn't put the order… Read Full ReviewVisit jacamo.co.uk
Written on: 25/07/2010
placed orders with jacamo and have always turned up on time,not bad these days.....not overpriced, what you see is what you get, only problem t
hey advertise goods that they no longer stock,but that means they are selling! no problems keep it up… Read Full Review
Written on: 04/06/2010
There sales staff do not seem to konw there on company policies! , They give false information!, customer services dont recognise there on refrence numbers , and when you give them the second chance they still get it WRONG!!
… Read Full Review
Written on: 26/05/2010
When I placed the order for the jeans, the website informed me that delivery would be 7 days. Fair enough, not too long to wait really.
Over a week later though, I am still waiting for the item and the delivery status tells me they are still awaiting stock. I received no email or notification that this order was to be delayed.
When I phoned them, I was told they were delayed a further 14 days. 21 days for something I was told would only take 7 days is not really acceptable and I was… Read Full Review
Written on: 10/04/2010
Opened the account with a £125 credit limit, ordered goods and turned up next day. Here i am 6 months on, only had 4 more orders adn paid balance well and they ahve given me a £2000 limit! Delivery always on time, customer services always been very helpful and even got a free gift at xmas! Thanks Jacamo, much better than other catalogues that i have and much more efficient!… Read Full ReviewVisit jacamo.co.uk
Written on: 16/12/2009
Very disappointed with Jacamo. I signed up a new account and was told on-screen I had £125 to spend (which increased to £150 the next morning). I placed my order for Christmas and received a confirmation email.
However on checking my account the order had disappeared and my balance had gone back to £150! I never received any contact from them to say it had been cancelled and there is no communication in the online account. My 2nd order was cancelled also, again I was not told the reason why… Read Full Review
Written on: 21/09/2009
You need to read this, it will really tell you what they are like. I signed up to Jacamo and the site said I had £125 credit. I decided to use this to buy some goods. The next day I decided to check my account as it seemed too good to be true, turns out to be right, the items were cancelled with no email to tell me. I called customer service and some guy said it was his 2nd day fair enough he said "sorry credit control need to deal with this one" he never told me why. Apparently some note said… Read Full ReviewVisit jacamo.co.uk
As rated by our community of reviewers
" Best Online Store " Read More
" Will never buy here again " Read More
" Good price but slow delivery " Read More
" Mansions of Madness " Read More
" Never again! " Read More