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Written on: 06/02/2012
I am quite surprised at the number of negative reviews about Jacamo that are on here. I have had an account with them for around 8 months and not once have I had any cause to complain. All my orders have come on time (and generally the day after ordering via the website). Returns are very easy, I have used the website to arrange a return and also contacted customer services, the couriers have always been helpful and courteous. My only gripe would be that sometimes when adding an item to the… Read Full ReviewVisit jacamo.co.uk
Written on: 05/02/2012 by JezzerR (1 review written)
Tried to order, but couldn't find a way of ordering without using their £200 credit. Emailed them, my wife took an automated telephone reply which disconnected when she repled that it wasn't her who made the enquiry, have had no reply since. Suspicious about customer service I checked out this web page, and will now definitely not be ordering from them -shame as their products do seem ideal. Suggestion to Jacamo: customer service is what differentiates successful companies from unsuccessful… Read Full ReviewVisit jacamo.co.uk
Written on: 16/12/2011 by bling51 (1 review written)
i bought a rugby top as a christmas present for a freind in november. and payed for it online. top was delivered. had no recipt sent to me at all for top. this week i have benn harrased on phone while at work by poorly trained staff saying that i have not payed for item. after i payed for it online. they did not take payment but put it on there account without telling me. today i have been forced to pay £32 for this item as a admin fee was charged because of non pyment. when i payed… Read Full ReviewVisit jacamo.co.uk
Written on: 19/11/2011 by Jossy69 (2 reviews written)
I odered a number of items when I placed the order the customer services couldnt wait to get me off the phone was unhelpful to the point of being rude! Got the wrong size jeans twice despite being assured it wouldnt happen again and they just didnt care ! Will NEVER use them again !… Read Full ReviewVisit jacamo.co.uk
Written on: 24/10/2011
I ordered some items for my partner and he decided he didn't want them so after he gave them back to me I called the courier to collect the parcel. Unfortunately, I have had some health issues and was a day over the 14 day free home approval by the time the parcel was picked up. Today I received my statement and they are trying to charge me £15 extra because the parcel, containing 5 item was late. Yes, £3 per item! Ridiculous!!! The parcel was picked up on 14th and they have it on their… Read Full ReviewVisit jacamo.co.uk
Written on: 18/10/2011
I'm a big chap (38inch waist) so I thought I'd give Jacamo a go. I called their 0800 number to ask for a catalogue, after giving all my details the lady at the other end went quiet for ages. After a while I said "hello". She said, "please hold on, I'm just doing a credit check". "WHAT?, Why" I asked, I didn't want credit. She said they do a credit check regardless. I explained that I didn't want that and left it at that. She was going to perform a credit check without my permission. A few… Read Full ReviewVisit jacamo.co.uk
Written on: 19/09/2011 by corum (1 review written)
I ordered a shirt and pair of shoes, the shoes were great and i kept but the shirt was totally the wrong size to the one i ordered and i tried to arrange a return. Trying to arrange a return is far from simple as they state, i have contacted the courier number which always seems to go straight to answer phone, i have tried to sign in and arrange a return and whenever i try to submit the return the site crashes (on numerour occasions) which only leaves me the option of calling the customer… Read Full ReviewVisit jacamo.co.uk
Written on: 31/08/2011 by jonny_punk (1 review written)
Well, today I finally gave up being sensible and rational in the face of deliberate and obstinate stupidity, and horrendously poor service. I don't believe I've ever shouted at someone in a call centre before. Never shop online at JACAMO.COM. 1) 3 attempts to send one order. 3 or 4 calls required to make it happen. On 2 occasions call backs are promised and don't happen. When it finally arrives it turns out I have been charged three times. I make it very clear that I am unwilling to make… Read Full ReviewVisit jacamo.co.uk
Written on: 31/08/2011
Jacamo Short Sleeve Military Shirt Reg £18.00 + £3.99 P&P Item was ordered end of May, finally arrived end of August. Bought an XL shirt for someone who normally fits an XL comfortably, and the shirt is massive on him (clearly designed for someone with a significant beer belly). The picture online looks far better than the real product, which is actually just a plain cotton shirt, and definitely not worth the price paid. Very very disappointed. After more than a month waiting I contacted… Read Full ReviewVisit jacamo.co.uk
Written on: 29/07/2011 by sanj72 (1 review written)
I will NEVER order with Jacamo again. I orderd a pair of jeans for £18.99. They added 2 charges (£12 each) & when I told what these charges were for, they told me they would take it off if i paid that same day. They told me to call back that day before 8pm which I did (6.30pm) but there was a message on their phone clearly stating that their office was closed at 6pm (even though their letter which I received the same day stated 8pm) therefore I was unable physically to make payment. When I… Read Full ReviewVisit jacamo.co.uk
Written on: 20/07/2011 by garythomas1 (1 review written)
I ordered and paid for in full a pair of trousers and paid for next day delivery when by 4pm the next day they had not arrived I telephoned them and was told they had been dispatched and would be with me by 8pm they never came including two telephone calls at 10p a minute altogether I have paid almost £6 over the top and still not got them have posted the experience of the firms intranet that is read by over 8000 employees would not recommend them to my worst enemy should have smelt a rat when… Read Full ReviewVisit jacamo.co.uk
Written on: 19/05/2011 by HarryGibbs (1 review written)
I am currently taking legal action against their parent company (Sander and Kay Limited) for breach of contract / terms and conditions.
Would not recommend this company to anybody. A complete rip off and appalling level of customer service.
Harry… Read Full Review
Written on: 26/04/2011
Never use these guys.
I went shopping, added everything to my basket, and proceeded to make payment.
Entered a non-UK credit card and it was rejected as an invalid credit card. Put another card (with insufficient credit for all the purchases I was making) also non-UK issued and it accepted it.
After all the problems I then went and bought a Visa Gift Card in GBP only to be told 'oh we don't accept them' when calling their call centre, which is utter bs (payment gateways don't care what the… Read Full Review
Written on: 23/03/2011
I have ordered many a time from Jacamo and I have never had a problem. Whenever I have phoned up enquiring about something my issue is always resolved quickly. My credit limit has went up to quite a considerable amount and I would not hesitate from buying from them again. The items I have on order at the moment are some necklaces from a different catalogue. I love how you can order stuff from different catalogues but within the Jacamo company through your jacamo account… Read Full ReviewVisit jacamo.co.uk
Written on: 21/02/2011
Ooooh... I've had the same experience as a few others on here. I wanted to buy a pair of jeans and had my debit card at the ready. As I was completing the account registration details, it started to ask me credit type questions such as "how long have you lived at your address?"
I started again as I felt that I must have clicked the wrong tab. I went through the arduous process again and it told me they had given me £125 credit. I thought, "oh well, I'll have a couple of other items" I… Read Full Review
Written on: 09/02/2011
After ringing twice a day to see where my jeans are, i either get " there's an error on your account" or "it'll be there today" or they just hang up so they don't have to deal with their mistakes. They do have some decent clothes just a shame they employ people lazy or docile people. Must be desperate… Read Full ReviewVisit jacamo.co.uk
Written on: 22/01/2011
We had problems before the items even arrived and we still have problems 5 months after the order was placed.
They failed to deliver the items after 2 weeks, after speaking to them daily they kept telling us "it's due to be delivered tomorrow".
After 14 days I demanded my money back or a replacement package to be sent.
They promised a replacement package.
Later that afternoon the first package finally arrived and I called to cancel the replacement.
The items were fine… Read Full Review
Written on: 07/12/2010
I have ordered twice. Both times had issues.
1. Ordered Jeans, they sent me the wrong size - the packaging said the size i wanted but the item inside was a completely different size. I returned, pointed out the mistake and asked to send me the correct size. They didn't. When i contacted, they said I had to reorder. Which meant I paid postage again. So I complained and finally got a refund on postage. Total time to get Jeans from ordering first time = 6weeks. Refund = 8 Weeks.
2. Ordered pair… Read Full Review
Written on: 28/11/2010
The goods are good quality and the price is OK, as there is nowhere else I know of that I can get the sizes I needed.
However I never received a statement and it was only lucky that I remembered to go to the site a week before payment was due and so emailed to let them know only to have 'A statement was issued on whatever date and the next will be on whatever date' if a robot had answered that would be fine, but it was supposedly a human, I was expecting an apology or maybe if they checked my… Read Full Review
As rated by real users
" Good customer service " Read More
Written by zabiemloqaspbao
" Stunning color,perfect evening dress " Read More
Written by ferrarie
" excellent customer service and wonderful product " Read More
Written by ameliaking11
" Best customer care I've ever come across " Read More
" Very poor customer service " Read More