Jacamo Reviews - www.jacamo.co.uk

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“I had never heard of this company but I received a...”

Written on: 07/08/2013

I had never heard of this company but I received a statement asking for £72.99 for something I obviously had not ordered. While trying to get in touch with Jamco I came across this site where it seems several other people have had the same experience and resulted in getting a poor credit rating because they do not pay for something they have not bought.This is appalling. How can a company be allowed to keep on trading? I am awaiting an email response from them. I am reluctant to phone and then… Read Full Review

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“Poor Quality Products”

Written on: 28/05/2013 by developer (1 review written)

I bought some (what I thought) were decent walking trainers. Within 2 days (walking 1.6 miles to work, and a mainly desk-based job), the trainers are starting to show signs of wear. After a week, the inside of the bottom part of my show has developed a rubbery squelchy noise as I walk, and its already letting in water. I would expect this from a cheap pair of trainers from Matalan, not £60 Regatta trainers. I found their support rather bad, and their prices extortionately high for the… Read Full Review

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“Shoddy goods and customer service”

Written on: 11/05/2013

I ordered several pairs of cargo trousers, when the order arrived the trousers were not wearable, the goods stank of "mothballs" and were not folded just screwed up. The goods were returned and regretfully customer service is a total shambles and I am trying to have the account I did not ask for closed. Worst still every customer advisor has a different idea as to how goods are handled on return. Worst online goods I have had the misfortune to receive. I will NEVER use this company again… Read Full Review

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“AVOID AVOID AVOID!!!”

Written on: 05/05/2013

Just don't do it, go elsewhere. Once you've given them your details its constant harassment and rip off charges if you do try anything -even if you return it. Unbelievable that this company is allowed to trade at all. Customer service is appalling, they refused to remove my details from the mailing list. phonecalls, emails and post about the same offers constantly. I cannot stress enough how much you should not go there. I actually hate this company now, seriously hate it. There is… Read Full Review

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“Avoid, Rip Off Merchants”

Written on: 01/05/2013 by Freddyflintoff (1 review written)

If you open an account be aware that the payment terms is every 28 days, NOT Monthly. This is a deliberate ploy to maximise late payment charges at £12 a pop. The quality of the clothing leaves a lot to be desired, everything else is way over priced, sometimes 50 % over what you can find the item elsewhere for. The customer service is terrible, it's never their fault. They just keep quoting their terms and conditions at you. You get constantly harassed by phone to take up new offers or… Read Full Review

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“Good but could be better”

Written on: 27/04/2013 by BestBullies (1 review written)

I love Jacamo it has everything you can think of I am also a member of SimblyBe its very useful for when you dont have the money you can pay it off bit by bit. Generally the delivery time is good around 2-3 days, most products are of the highest quality and can be found in a range of sizes. My only bad thing would be the customer service, I ordered recently ordered a Xbox 360 bundle the steering wheel that it came with should have been a madcatz however they sent me a cheap looking wireless… Read Full Review

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Bestbullies's Response to BestBullies's Review

Written on: 27/04/2013

I noticed I put the item was available sorry it was unavailable

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“More than one”

Written on: 16/04/2013 by cheekymonkey11 (3 reviews written)

I always recommend this company alongside its sister companies ...Simply Be, Brilliant Gift Shop, Simply Yours, Fashion World...and so on. You really cant fault having an account with them as you are able to use your personal account on any of their sites! Delivery is awesome. Never a problem. Having a wide baby range of clothing/Footwear. (Newborn ..... upward) Etc would be great… Read Full Review

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“SHOCKING CUTOMER SERVICE”

Written on: 09/04/2013 by thetruth123 (1 review written)

This has got to be the worst customer service ever. After ordering some Jeans which one pair was faulty and the other did not fit, I requested a collection and after 3 attempts it was collected. Since then they have lost the return and are chasing for monies and even after numerous phone calls promising to sort out we are no further sorted. IT'S NOT JUST ME READ ALL JACAMO REVIEWS… Read Full Review

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“Nikon prices are well over Nikon's Recommended retail...”

Written on: 22/03/2013

Jacamo's price for the Nikon D7000 DSLR camera was £1,351 - in their "sale" it is now indicating a saving of £374 with their price reduced to £977. The listing places the usual emphasis on "save £374". Nikon's RRP is £899.99… Read Full Review

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“Unbelievable terrible service, not sure how they survive!”

Written on: 13/03/2013

I'm a 36 year old man and I ordered a flintoff jacket and shirt. What I got was a womans size 36 bra and dress. I rang them up they apologised and said they would get the jacket sent back out but the shirt was now out of stock!!!!!! They sent a courier to me to collect the the bra and dress. I got a receipt from the driver. The parcel looked big enough this time so I didn't think anything of it. This time however they had sent me a large womans jacket with a lovely floral print on it! I rang… Read Full Review

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“Jacamo will damage your credit rating”

Written on: 01/03/2013

Take a serious thought before setting up an account with this lot. I had an account for about a year. I ordered goods paid for them in full when my statement turned up and everything was ok at first. Last month I decided to take a holiday so I paid my Jacamo account early with a minimum payment plus extra to cover the next months payment in case I spent too much on Holiday. I even discussed it with the accounts lady who took my pre holiday payment and she said it was fine to do that. Sensible… Read Full Review

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“FRAUDULENT”

Written on: 27/02/2013

They have created me an account when I have not ordered anything. Also they told me that they had checked me out on credit agencies on delivery address not on the billing address, that they had and even though after two months they removed their credit search from my credit report, a further month later they have put on 5 late payments, making my credit report into poor. When I called them they admitted there mistake, that my account was not closed down properly, and when I said I was going… Read Full Review

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“sale of goods act 1979”

Written on: 27/02/2013 by ddeveritt (2 reviews written)

Do not sign up with this company unless you have no other choice. I purchased a 32inch tv seven months ago which has become faulty. They have told me they will take it away for 7 days for repair. I am not prepared to wait 7 days so i asked for an exchange or refund they told me this is not there policy. After obtaining legal advice under the sale of goods act 1979 they must exchange or refund my account, but they have decided this law doesnt include them. I am in the process of taking this… Read Full Review

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“how to get credi”

Written on: 25/02/2013 by joey1123 (1 review written)

can someone tell me how i get credit of jacamo please im trying to order but dont know how to pay monthly… Read Full Review

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“Awful Customer Service”

Written on: 15/02/2013

Tried to order two items - first was dispatched and courier failed to deliver on three speerate occassions. No effort made by Jacamo to come up with a solution. Shocking customer service and as a result, order cancelled and account closed… Read Full Review

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“2nd order, 2nd time they have lost returns”

Written on: 02/12/2012 by Actimel (1 review written)

My previous order was for about 8 items, I returned all bar 1 or 2 items and in the note i stated the coat and jacket were to small. Now they updated the website that all had been returned except the jacket and coat. Then they sent out larger sizes, which I found kinda odd as I didn't really request them, I just put the reason why they were being sent back. But anyway, I didn't like the fit of the bigger ones either and sent these back. Conveniently these two items didn't get updated on the… Read Full Review

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“I did not order this itim.”

Written on: 22/10/2012

I received a mans belt in the post from Jacamo which I did nor order. I had not even heard of this company. Then two weeks later I received a credit account statement with a £3.99 delivery charge? I don't do credit and certainly would not pay this price for it to be delivered. Surely any credit agreement requires a contract and signature? Is this a clever scam or fraud? Is this company to be trusted? On reading other peoples reviews there appears to be some serious flaws in the running of this… Read Full Review

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“My first order with them left me promising to never...”

Written on: 22/10/2012

Placed my order at 6.00am on a Wednesday with next day delivery, it didnt arrived the next day after taking the day off work so I had to take another day off work to accept the delivery on Friday. I opened the goods and tried them on, they were massively over sized to the point that the waistline was 4 inches out... and the legs widths were ridiculous to the point that my size 10 feet could fit inside the leg when flat on the floor. So Saturday I call their customer service to try and get my… Read Full Review

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“Suit delivered to outbuilding !!!! I have not got one”

Written on: 11/10/2012

I ordered my suit and payed for next day delivery 11 days ago. I keep getting told that the suit was delivered to an outbuilding on the 2nd of October. Its now the 10th of October and I am not being listened to. I live in an apartment block and I and several neighbours are in during the day. the Couriers will not tell me at which address the delivery took place. I ham so frustrated. The suit looked great- I wanted it the next day and feel that the service that I have received Ie none is… Read Full Review

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“THE WORST SHOPPING EXPERIENCE EVER!!!!!”

Written on: 09/10/2012

I have never written a review before but I feel the public should be warned about this company...I tried purchasing some clothes for my fiance yesterday and basically got my time wasted by staff who chose to lie to me.before going on to their website i had no clue that it was a credit only company,since i do not purchase anything on credit I would not have bothered with registering or ordering any stuff...while trying to checkout and pay for jeans worth well over £100,the process came to a… Read Full Review

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Ninakeay's Comment

Written on: 18/10/2012

We had to stop dealing with Jacamo because we were getting angry letters about unpaid bills with late payment penalties added. I rang them and they said they had sent me five different invoices which I had REFUSED to pay. This was not so. We paid them off anyway. We tried again a couple of months later and had exactly the same response. A huge bill for a couple of cheap items. We paid them off and will never deal with them again.

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Ahnow's Comment

Written on: 22/11/2012

Hi, I am absolutely shocked at the attitude of this crowd. I have basically been tricked into having an account with them...I never ever use credit with online purchases in this way. I pay for everything on the spot by debit card. Now they write saying I owe them charges for this and that...I am determined not to pay anything but what I owe them.

Have any of you taken this further? I would be very interested to hear your advice about what I should do. Thank you

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Ninakeay's Comment

Written on: 23/11/2012

It's not that easy to take things further. You order goods, they arrive, you open the package and use the items. Weeks later a letter arrives from Jacamo saying that you are being charged for non payment with added late fees. You telephone them to protest. They swear you have been sent at least five reminders which you have deliberately ignored. You, of course, have no proof that these letters have NOT arrived. They then threaten to sue you with added court fees. You have no recourse but to pay the, now huge, amount as you have no proof of your innocence. But, of course, you never use them again.

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Ninakeay's Comment

Written on: 24/11/2012

And it's not that easy to take things further. You order goods, they arrive, you open the package and use the items. Weeks later a letter arrives from Jacamo saying that you are being charged for non payment with added late fees. You telephone them to protest. They swear you have been sent at least five reminders which you have deliberately ignored. You, of course, have no proof that these letters have NOT arrived. They then threaten to sue you with added court fees. You have no recourse but to pay the, now huge, amount as you have no proof of your innocence. But, of course, you never use them again.

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Ninakeay's Comment

Written on: 26/11/2012

I hadn't read all these reviews in their entirety until today. It seems there may be a case for sending them all to TV's Rogue Traders?

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