Joules Reviews - www.joulesclothing.com

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★☆☆☆☆
1.2 / 5
4% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Disgusting 'customer service' stuck up and...”

Written on: 29/04/2013

I recently purchased a babygro as a gift from a Joules store in Salisbury- now I don't know about you but at £18.95 it was quite a lot for what it was to start with. I then purchased the co-ordinating hat online THE SAME AFTERNOON. 10 DAYS LATER the hat has not been delivered!!! Customer services were beyond rude over the phone and this overpriced gift is now redundant as the co-ordinating part has not arrived. I am so upset with Joules and have send another email to them. I imagine I'll get… Read Full Review

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★☆☆☆☆

“Avoid ordering from Joules at all costs”

Written on: 02/01/2013

I placed an order from Joules online on the 22nd December 2012, the following day one of my items was half price so I emailed them and no response, by the 31st December still no delivery or reply to my complaint. I then called their Customer service number!!what a total waste of time, I was informed my order was in the picking department so I said that it was outrageous that I was being charged double for an item that I purchased 9 days ago and she responded Tough you will just have to send it… Read Full Review

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★☆☆☆☆

“Will not be using again.”

Written on: 17/12/2012

I ordered 3 items from Joules which were going to a Christmas present.I had to send them back to exchange for a different size.I patiently waited 10 days for any correspondence & received a refund but no exchange confirmation. I waited another 7 days & contacted the 0845-premium rate number for customer services, I tried 3 times, waiting up to 10 minutes each times only to be told my items were now out of stock & wouldn't be available… Read Full Review

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★★☆☆☆

“Good clothes, terrible returns service”

Written on: 13/11/2012

I don't have a Joules shop where I live, so ordered some clothes online. I read their returns policy, which said it can take up to 10 days, longer during busy periods. I had to send back a coat, and called them on 12th November to check they'd received it. THey confirmed it was received on 5th November, but said it could take 21 DAYS to process the refund as it's Christmas. I tried pointing out that it not infact Christmas, and that we are in early November, but the lady on the phone was… Read Full Review

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★★☆☆☆

“the most appalling customer service ever!”

Written on: 25/06/2012

While Joules clothing is ok, their customer service is absolutely dire. To be fair if you speak to them on the phone they are polite but they never answer emails, never deal with complaints and to get removed from their mailing list is impossible. The clothing is expensive but of fairly good quality to be fair - although alot of it is very "countryfied". I just will never purchase from them again due to the customer service and the constant flyers that still come through my door!… Read Full Review

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